Customer Reviews for U-Haul Moving & Storage of Watertown

1,752 reviews

19153 US Rte 11   Watertown, NY 13601
(Outer Washington)

(315) 788-8045

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(315) 788-8045

19153 US Rte 11
Watertown, NY 13601
(Outer Washington)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

The lock on one of our units was accidentally cut by another customer. That customer notified the staff at uhaul. We were never notified, our unit was left without a lock for months before we returned several months later to find our lock missing and the shavings of where it was cut on the floor. Because this was one of several units at this facility, we are not aware at this time if anything was taken. I do believe uhaul had a responsibility to contact us. We purchased all four locks on our units from them. They really should have replaced the cut one. Overall our experience with this uhaul was very good and we would rent equipment and storage from them again 5182312662

Linda C.  |  Overall Experience 
Rating:
5.0

provide a garbage can for trash out of the truck

Laura E. 
Rating:
5.0

Customer did not leave a comment.

Hope G. 
Rating:
5.0

Customer did not leave a comment.

Britton I. 
Rating:
5.0

Customer did not leave a comment.

MERLE R. 
Rating:
5.0

Your representative was eager, pleasant, helpful, and personable. He actually made my day. Thank you so much!

Thomas B. 
Rating:
3.0

wound up cancelling rental that day, climate controlled unit clearly had rodent issues

Dominic M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

DOMINIC M. 
Rating:
5.0

Customer did not leave a comment.

Julie K.  |  First Impressions 
Rating:
5.0

better mileage

john F. 
Rating:
3.0

Customer did not leave a comment.

Brian P. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY V. 
Rating:
5.0

Customer did not leave a comment.

RICHARDBRUCE A. 
Rating:
1.0

The phone was never answered. Once my boxes were back at the center waiting for shipment I received zero communication even when my shipping date changed 5 times. It took a formal complaint (that I still have not been contacted about) to finally get a phone call the day my boxes were picked up. Additionally, the website interface never updated so I was not able to track my boxes as they were finally being shipped and had to call around to local uhauls at my destination to find out which one my boxes were going to and when they got there.

Alyssa D. 
Rating:
5.0

Customer did not leave a comment.

JOSEPHC S. 
Rating:
5.0

Customer did not leave a comment.

Roy C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Samantha B. 
Rating:
3.0

I told them I did not want the $14.00 damage insurance bit they still charged me for it

Samantha S. 
Rating:
5.0

Customer did not leave a comment.

GERARDO C. 
Rating:
5.0

Customer did not leave a comment.

ERICSCOTT S. 
Rating:
1.0

I had reserved a 26' truck for a move to Rochester for 9 am. No one called to tell me that this truck was not going to be available. They did put me in a 10' truck with a trailer but it was not what I reserved. It was a nightmare. A phone call would have been great.

LINDSEYM S. 
Rating:
5.0

Workers at both pick up and drop off places were great. Very friendly and helpful.

LEONDENNIS F. 
Rating:
4.0

Customer did not leave a comment.

anthony c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kelly W. 
Rating:
3.0

Customer did not leave a comment.

Leroy O. 
Rating:
1.0

The guy gave me a the wrong truck, I drove 87 miles, the car that I wanted to pick can't not fit in the uhaul truck, even though I showed to the guy the type of the car that I'm going to pick, he made me spending $120 gas, because I have V8 truck, beside than uhaul charged me $67.50 for the contract. Very bad service. I lost money and uhaul never pay my gas money, because the wrong its from U-Haul. Uhaul needs to train their employees.

ISSA A. 
Rating:
5.0

Customer did not leave a comment.

JOHNT B. 
Rating:
5.0

Very professional and knowledgeable of products.

Jose M. 
Rating:
5.0

Customer did not leave a comment.

ALLEN H. 
Rating:
5.0

Customer did not leave a comment.

Brandon M. 
Rating:
5.0

The two gentlemen who helped me were very friendly. I felt very welcome.

BRANDON M. 
Rating:
5.0

Customer did not leave a comment.

JEFFREYA M. 
Rating:
5.0

Customer did not leave a comment.

Debbie D. 
Rating:
4.0

Customer did not leave a comment.

SAMUEL S. 
Rating:
5.0

Everything went smoothly

CAROLANN C. 
Rating:
5.0

I was very satisfied with the way it is.

Neil A. 
Rating:
5.0

Customer did not leave a comment.

Matthew W. 
Rating:
5.0

Customer did not leave a comment.

DANIELJOSEPH A. 
Rating:
3.0

Customer did not leave a comment.

sierrah P. 
Rating:
5.0

Customer did not leave a comment.

Matthew Y. 
Rating:
5.0

Customer did not leave a comment.

Patricia K. 
Rating:
5.0

The A/C didn't work very well in the truck. Outside of that, no issues.

DALEHECTOR W. 
Rating:
3.0

Customer did not leave a comment.

Dominic M. 
Rating:
4.0

Customer did not leave a comment.

Jenna G. 
Rating:
3.0

I've done business with this uhaul location before and it has gone very well on most of them. This time though the cab of the truck was dirty, most surfaces sticky to the touch and dusty - I doubt cleaning protocols were followed before I retrieved it. I also had charges on my bill that I didn't agree to, which is not the first time this has happened a this uhaul location. In addition, despite numerous attempts to reach that locations office no one has answered the phone line there and the mobile app is not functioning correcty. I don't knoq whats going on there recently to cause the decline in service but its quite likely I will avoid them in the future and give my business to another location.

CHRISTIAN H. 
Rating:
1.0

The exit from the equipment drop off was blocked by a van sitting there. I was charged an after hours return fee when I 100% returned the trailer before the location closed. Now, no one is getting back to me about it.

DANALEIGH G. 
Rating:
3.0

Don't wait 2.5 months after the equipment has been returned before providing the customer a receipt.

ALEXANDERCHESTER H. 
Rating:
5.0

Customer did not leave a comment.

daniel A. 
Rating:
5.0

Nothing at all - everyone was fantastic and the whole process was streamlined and so easy. Thank you so very much!

Sarah N. 
Rating:
5.0

Helpful end courteous staff, excellent service from every employee I came in contact with.

ROBERT M. 
Rating:
4.0

Customer did not leave a comment.

DEBRA S. 
Rating:
5.0

Everything was great and clean and staff were very satisfying

Iona W.  |  Overall Experience 
Rating:
3.0

back of uhaul leaked. it rained the day i moved and everything in the back on the shelf got wet and many things ruined….. very very upset.

Brittnee D. 
Rating:
5.0

Customer did not leave a comment.

David Z. 
Rating:
5.0

Customer did not leave a comment.

DAVIDJOHN Z. 
Rating:
1.0

Customer service is store sucked. Can't call store directly. Had appointment for Tuesday made arrangements for my husband to have a ride to work and someone to meet me to drop car off and the hitch wasn't there and I did not receive a call to reschedule. Just a total shit show and will never have my business again.

Karen H. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINAM L. 
Rating:
5.0

Customer did not leave a comment.

jamera l.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

THOMASROBERT G. 
Rating:
5.0

Customer did not leave a comment.

JAMESPRESTON B. 
Rating:
5.0

Customer did not leave a comment.

ANDREAS S. 
Rating:
4.0

Customer did not leave a comment.

KENYAKENYATTA C. 
Rating:
4.0

Nothing

SCOTT S. 
Rating:
5.0

The customer service was amazing, the staff was extremely friendly. The truck was in great condition and ran smoothly. I was pretty happy about the fuel consumption as it didn't seem to use much fuel for the six hours I had it, very fuel efficient! 10/10 would recommend!!

TYLERJ V. 
Rating:
5.0

Customer did not leave a comment.

PATRICK H. 
Rating:
5.0

Your service needs no betterment. Best stop of the day, I'm glad I chose Uhaul

Tim A. 
Rating:
5.0

Returning equipment after hours needs improvement.

TIALISA A R. 
Rating:
5.0

Customer did not leave a comment.

LAURENNICOLE F. 
Rating:
5.0

Customer did not leave a comment.

Kevin W. 
Rating:
5.0

Customer did not leave a comment.

David V. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

Very easy to drop off the return. Staff was very helpful.

David E. 
Rating:
3.0

Customer did not leave a comment.

Horane S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMESD JR A. 
Rating:
2.0

Customer did not leave a comment.

THOMASMICHAEL V. 
Rating:
3.0

Made an online appointment at 8 am for a hitch installation. Drove 70 minutes to get there on time. Was told the installer would not be in until 11am. Had to spend three hours waiting. Then Uhaul didn't have the right connector to finish without splicing the wiring.

Edward P. 
Rating:
3.0

Attendant was standoffish & quick to be done with me.

Charity P. 
Rating:
4.0

I HATE not being able to contact the local facility by phone or email!!!

JODIJILL S. 
Rating:
3.0

Customer did not leave a comment.

Ariel M. 
Rating:
5.0

Customer did not leave a comment.

Matthew W. 
Rating:
5.0

Customer did not leave a comment.

Kristi N. 
Rating:
1.0

Horrible customer service, we're rude, took forever. When the service worker came to the desk he thanked us for being patient but the other worker said "sorry, I didn't know he was on a poop break" unprofessional and lazy

Rachel L. 
Rating:
5.0

Customer did not leave a comment.

SCOTTWILLIAM S. 
Rating:
5.0

You are already you are the best truck in the world and wouldn't mind telling my friends about you, you are A+ in my book

ANDREWJ G. 
Rating:
5.0

Customer did not leave a comment.

ROMNIE L. 
Rating:
5.0

Customer did not leave a comment.

Ava R. 
Rating:
5.0

Customer did not leave a comment.

Brandon S. 
Rating:
5.0

Very happy with install and answers to questions.

Gordon S. 
Rating:
5.0

Customer did not leave a comment.

DANIELJAMES L. 
Rating:
5.0

Very efficient and customer oriented I enjoyed the fast friendly professionalism.super nice people work at this location.

John H. 
Rating:
5.0

The company representative was easy to work with and made sure the equipment was complete and functional.

ELLIOT A S. 
Rating:
5.0

Customer did not leave a comment.

Malik H. 
Rating:
1.0

If the customer tells you the exact location he or she will be dropping off put that address on the contract and a different location three hours away.

GEORGE S. 
Rating:
5.0

Customer did not leave a comment.

Travis N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nang V. 
Rating:
4.0

Customer did not leave a comment.

Zachary S.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

MARLON TERELL W. 
Rating:
5.0

Customer did not leave a comment.

Joel R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brenda B. 
Rating:
5.0

Customer did not leave a comment.

DOMINICK P. 
Rating:
4.0

They had reserved me an upstairs unit but it is difficult for me to climb stairs and after a 2 day trip I declined and was given a unit on ground level. Thanks

Jones B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dominic S. 
Rating:
5.0

Customer did not leave a comment.

Jones B. 
Rating:
5.0

Customer did not leave a comment.

SHANEJOEL H. 
Rating:
4.0

Customer did not leave a comment.

Garrett O. 
Rating:
5.0

Great Service, I needed to extend for a day and there was no problem. The Check-in and return was quick and easy. I will return.

Paul C. 
Rating:
5.0

Open on a holiday and had a better assortment than other locations

ROSS JAMES R. 
Rating:
5.0

Customer did not leave a comment.

eric b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sam C. 
Rating:
5.0

Work was done fast and done professionally.

Todd S. 
Rating:
4.0

Customer did not leave a comment.

MARLONTERELL W. 
Rating:
5.0

Trailer was clean and they did a light check but as soon as we got in the road and used the left blinker the truck said fault. So when we got to our destination and opened the trailer up we found broken and unhooked wires to driver side rear light and we had to make a trip back in the dark. Good thing we had my daughter follow us in another car

ANTHONY D. 
Rating:
4.0

Customer did not leave a comment.

DOUGLAS E E. 
Rating:
1.0

Absolutely horrible I want a refund already moved out after a day

Makayla B.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

kent t.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Michael K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jason R.  |  Overall Experience 
Rating:
4.0

There was always a smell of cat urine in the hallway

Thomas R.  |  Overall Experience 
Rating:
5.0

The wait time is too long when you call this facility. I called from outside and was told to wait for 20 minute , when I walked in the 3 reps were doing nothing but sitting.

zaheer b.  |  Overall Experience 
Rating:
2.0

I moved out of my facility on 11/30 and am still receiving late rent due bills for said storage unit, even after being told I’m all set.

Patrick V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DONNA C.  |  Overall Experience 
Rating:
5.0

Staff was very accommodating and friendly

John F.  |  Overall Experience 
Rating:
5.0

The guys and gals over at Watertown Uhaul were great! Super helpful and friendly. The manager Matt was hands down one of the best managers I've dealt with! Understanding, curtious, and always available to help with whatever issues or needs you may have. Fantastic experience with this store and will definitely use them again!

Robert C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Stefan A.  |  First Impressions 
Rating:
5.0

My problem is we are supposed to have one month free and didn't get it

candida h.  |  First Impressions 
Rating:
5.0

Brook was awesome. Professional and friendly.

greg g.  |  First Impressions 
No reviews have been submitted for this location.

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