Customer Reviews for U-Haul Moving & Storage of Watertown

1,914 reviews

19153 US Rte 11   Watertown, NY 13601
(Outer Washington)

(315) 788-8045

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(315) 788-8045

19153 US Rte 11
Watertown, NY 13601
(Outer Washington)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Jennifer S. 
Rating:
5.0

Customer did not leave a comment.

Robert K. 
Rating:
5.0

I rented a small storage unit it would be nice to see a ramp to the 2nd floor so as not to climb ten steps specially when you have heavy or bulky items or that it's just not easy on the body to make several trips

KAREN S. 
Rating:
5.0

Excellent experience, I wouldn't recommend any changes. Chase L. Is a major asset to the organization.

Richard M. 
Rating:
4.0

Customer did not leave a comment.

Jimmy J. 
Rating:
5.0

Customer did not leave a comment.

Christopher B. 
Rating:
5.0

Customer did not leave a comment.

Tina B. 
Rating:
5.0

Customer did not leave a comment.

Deborah H. 
Rating:
5.0

Customer did not leave a comment.

Tabitha S. 
Rating:
1.0

The representative has no manners

Vennsa C. 
Rating:
5.0

Customer did not leave a comment.

Duncan F. 
Rating:
4.0

All good but the store clerk was very slow at signing equipment out 30-45 minutes

STEVEN L. 
Rating:
5.0

Customer did not leave a comment.

ROCHELLE D. 
Rating:
5.0

Pickup truck worked great for what I needed

Timothy H. 
Rating:
5.0

Customer did not leave a comment.

rfranz P. 
Rating:
1.0

I wasn't greeted with a friendly greeting. Just told I didn't need to be in the store to drop off. Don't worried I won't ever again and I will tell all my family and friends. I thought of going to social media but I won't bother wasting my time. Because I am just as important as your staff at the US Route 11, Watertown NY 13601

Warren B. 
Rating:
4.0

The truck had no ramp! We were never told it would not have one. Makes it hard to load large items. Mitch was super nice. Just mad about not having a ramp!!!!

Shay S. 
Rating:
3.0

Check engine light was on, but mechanic checked and it was only an O2 sensor. I would have prefer d another vehicle, but this was the only one available, so I took it anyway.

Ronald S. 
Rating:
5.0

Customer did not leave a comment.

Bethany B. 
Rating:
4.0

Customer did not leave a comment.

Scott P. 
Rating:
1.0

Truck smelled like smoke. U-Haul representative connected trailer improperly leading to it disconnecting in a dangerous manner during loading. Upon return, representative was unfazed when I reported my concern. Totally unacceptable.

Robert T. 
Rating:
5.0

Helpful staff. Polite and cheerful.

Joseph S. 
Rating:
5.0

Nothing. Everything was smooth an professional

JOHN ALAN B. 
Rating:
5.0

Customer did not leave a comment.

Christopher P. 
Rating:
5.0

Customer did not leave a comment.

Chad K. 
Rating:
5.0

Customer did not leave a comment.

Lorri F. 
Rating:
4.0

Customer did not leave a comment.

TROYD B. 
Rating:
5.0

Customer did not leave a comment.

Sylvia A. 
Rating:
3.0

The drop-off location in Watertown is always good.

David F. 
Rating:
5.0

Customer did not leave a comment.

Ernest Z. 
Rating:
4.0

Customer did not leave a comment.

John A. 
Rating:
5.0

Customer did not leave a comment.

Alexander B. 
Rating:
3.0

The location was perfect bc it was near our house. It took close to an hour to recieve our truck with no other customers in the store because the representative kept trying to get us to bring back the truck we were using the next day at 11 and get a new truck to "help someone out", even though we had rented it for 2 days. The sales representative Mike then made a comment that it sounded like we weren't even packed yet.

Richard W. 
Rating:
5.0

The service was terrific. I had a complicated trip scheduled, and I wasn't sure what truck would work best. The manager, Michael Duffy, clearly explained my options and put me in the right rental. The truck was clean, ran well, and was exactly what I needed. Thank you!

James C. 
Rating:
4.0

Customer did not leave a comment.

jasmine b.  |  First Impressions 
Rating:
5.0

Outstanding customer service (as usual) and super easy to rent and return. Thank you for all you do. UHaul is known for moving services, but you have always come through for me whenever I'm doing some spring cleaning and need to haul items to the transfer station. You are all the best!

Sarah N. 
Rating:
5.0

Customer did not leave a comment.

starr G. 
Rating:
5.0

Michael made it a seamless transacition . Also very helpful.

Penny W.  |  First Impressions 
Rating:
5.0

Always a great experience here.

MARLONTERELL W. 
Rating:
5.0

Always great service here.

MARLONTERELL W. 
Rating:
4.0

Customer did not leave a comment.

joel F. 
Rating:
4.0

Customer did not leave a comment.

robert B. 
Rating:
5.0

Customer did not leave a comment.

MaryAnn D. 
Rating:
5.0

Customer did not leave a comment.

Christopher S. 
Rating:
5.0

Reservation #95139951: van lights activated bright and dim capriciously and independently of command during heavy rain and fog, creating a hazard both for my passenger and I and also oncoming traffic.

paul A. 
Rating:
4.0

Customer did not leave a comment.

Brage B. 
Rating:
3.0

Key drop box

JACOBJOSEPH P. 
Rating:
5.0

Customer did not leave a comment.

kent t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leighanne F. 
Rating:
5.0

n/a

Jesus V. 
Rating:
5.0

Customer service staff was excellent,informative and a pleasure.

Casey F. 
Rating:
5.0

Customer did not leave a comment.

Nancy G. 
Rating:
4.0

They were awesome and very understanding to my needs

devere y.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DEVERENATASHA Y.  |  First Impressions 
Rating:
2.0

check in was fast and easy. people were friendly and facility was clean and spacious!

WILLIAM E. 
Rating:
3.0

Customer did not leave a comment.

Todd H. 
Rating:
4.0

Customer did not leave a comment.

LeKeyta W.  |  Overall Experience 
Rating:
4.0

Bed of the truck was covered in a layer of ice. Transmission on the vehicle was poor and not well maintained.

Abram H. 
Rating:
5.0

I believe the Customer Service rep was Mike D He was professional accommodating and thorough Excellent experience

MARKJ W. 
Rating:
5.0

Customer did not leave a comment.

RICHARD ANDREW F. 
Rating:
5.0

Have rented here before. Always great service.

DAVID JOHN Z. 
Rating:
4.0

very friendly and helpful employees.

TRACYA C. 
Rating:
5.0

Customer did not leave a comment.

jamera l.  |  Overall Experience 
Rating:
5.0

I will always use U Haul they are an excellent company to rent from my second time doing it,thank you

CHARLOTTEI P. 
Rating:
5.0

Customer did not leave a comment.

anthony C. 
Rating:
5.0

Nothing I can think of. Excellent service.

Sarah N. 
Rating:
1.0

When returning uhual worker was not helpful as it was closing time although the door was unlocked and open sign was still on. And then we were charged an additional $20 for them to check it in because he refused to help.

JON L V. 
Rating:
5.0

Customer did not leave a comment.

Christopher B. 
Rating:
3.0

Bad customer service. They make a simple request sound like the biggest inconvenience to them and they're not afraid to hassle you about it.

JORDANWILLIAM R. 
Rating:
4.0

Customer did not leave a comment.

Jessica G. 
Rating:
5.0

Customer did not leave a comment.

JUDITHANN B. 
Rating:
5.0

The manager was awesome

edward S. 
Rating:
5.0

Customer did not leave a comment.

MATEO J.  |  Overall Experience 
Rating:
3.0

trailer inside was dirty and rear door needs lubricant in the tracks need to get more people trained only person that could check me in was busy and rude

MATTHEW J S. 
Rating:
5.0

Customer did not leave a comment.

Richard H. 
Rating:
5.0

Customer did not leave a comment.

KATHY JEAN N. 
Rating:
5.0

I haven't got my refund for faulty equipment yet made me pay for it before inspection

EMMANUAL M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Hilary B.  |  Overall Experience 
Rating:
3.0

Person and Vehicle was fine, after I dropped off I put my Gas back in the way I was suppose to. I had told them, and send massage wit pic to them, that I only had half full of tank., after they said 3/4 full. He assured me for my refund of $36.16 which I am still waiting for. He said they credited it back, but the approval # he gave me was the charge #. So, no I would not tell my friends or family to go there, unless they give me my $ back.

mary anne B. 
Rating:
5.0

Customer service was very friendly and accommodating .

JOSEPH G G. 
Rating:
5.0

The owners are amazing!! Accommodated my situation at the last minute and made sure I was well taken care of. Would highly recommend this facility!

Jenna W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GARYF B. 
Rating:
5.0

quick service

JOSEPHB A. 
Rating:
3.0

Customer did not leave a comment.

Nancy J. 
Rating:
5.0

Customer did not leave a comment.

jennifer L. 
Rating:
5.0

The owner was amazing and such a huge help! I had to put my entire house into storage at the last minute and the accommodated me accordingly and explained in detail what I should put into heated storage. Super nice, friendly, informative, helpful and accommodating. Would highly recommend!

Jenna W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

orra N. 
Rating:
5.0

Customer did not leave a comment.

HELEN S. 
Rating:
5.0

Excellent customer service and friendly and professional staff.

Daniel Q. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Get computer to take credit card on first try.

SHANE D. 
Rating:
5.0

No issues fast very informative and easy to work with great people. Will use them again.

ARTHURJAMES A. 
Rating:
5.0

The return process was easy and quick. Very positive customer service. will rent again.

Scott K. 
Rating:
5.0

Mike was amazing and made our experience great!!! He was fast and efficient and the store was so clean.

Robin D. 
Rating:
1.0

This UPS location lost the key for my vehicle. The vehicle was delivered to the UPS location on December 15, 2 days before my December 17 rental. At no point in time did anyone glance at the wall to confirm that the keys were there. I was stuck waiting an hour past my initial pickup time while the key was looked for. I was then asked to drive, as the customer, to the Ford dealership down the street to get a new key made (there was only one person in the store at the time). For my inconvenience, I was informed that I would receive some VIP voucher, which I never received. Very unprofessional, although this was my first time using U-Haul, it will probably be my last.

Jeffrey W. 
Rating:
5.0

Customer did not leave a comment.

Malcolm F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HELEN S. 
Rating:
4.0

There was a fair amount of condensation in the box but I guess this is normal? Otherwise clean and ready to go.

Nicholas B. 
Rating:
5.0

There was a nasty vibration at 65 mph that I told them about when I returned the truck

HOWARD D V. 
Rating:
5.0

Customer did not leave a comment.

Harsh A. 
Rating:
5.0

The trucks need to be aligned more frequently. The one I drove pulled to the left horribly. Which is very unsafe in a box truck

BRANDON A O. 
Rating:
5.0

Customer did not leave a comment.

DANIEL F. 
Rating:
5.0

Customer did not leave a comment.

MARK R. 
Rating:
5.0

Customer did not leave a comment.

CURTIS F. 
Rating:
5.0

Customer did not leave a comment.

Terry C. 
Rating:
1.0

The employee that checked my equipment in had me wait there while he taught a new employee the procedure. Then rudely asked me to move it I informed him I'm in a hurry been here 10 min while he ignored me. Then if you check your camera footage he became aggressive and borderline combative. I won't use that uhaul again.

stephen G. 
Rating:
5.0

Customer did not leave a comment.

Lynn C. 
Rating:
5.0

Customer did not leave a comment.

Leslie P. 
Rating:
4.0

Customer did not leave a comment.

Mike F. 
Rating:
3.0

Customer did not leave a comment.

MARISSA RAYE C. 
Rating:
4.0

Service was friendly and helpful; timely turn around between arrival for pick up and departing with the trailer.

TREVOR W. 
Rating:
3.0

You need to GREATLY improve your communications😡😡😡😡😡. 0 stars for customer service

RALPHDONALD P. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Customer did not leave a comment.

Leanne E.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Cynthia H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ron D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Aimee W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Barbara W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Harold H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Richard P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tim N.  |  Overall Experience 
Rating:
4.0

The lock on one of our units was accidentally cut by another customer. That customer notified the staff at uhaul. We were never notified, our unit was left without a lock for months before we returned several months later to find our lock missing and the shavings of where it was cut on the floor. Because this was one of several units at this facility, we are not aware at this time if anything was taken. I do believe uhaul had a responsibility to contact us. We purchased all four locks on our units from them. They really should have replaced the cut one. Overall our experience with this uhaul was very good and we would rent equipment and storage from them again 5182312662

Linda C.  |  Overall Experience 
Rating:
3.0

wound up cancelling rental that day, climate controlled unit clearly had rodent issues

Dominic M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julie K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Roy C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

anthony c.  |  Overall Experience 
Rating:
5.0

Everything was great and clean and staff were very satisfying

Iona W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jamera l.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Horane S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Travis N.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Zachary S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joel R.  |  Overall Experience 
Rating:
4.0

They had reserved me an upstairs unit but it is difficult for me to climb stairs and after a 2 day trip I declined and was given a unit on ground level. Thanks

Jones B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

eric b.  |  First Impressions 
Rating:
1.0

Absolutely horrible I want a refund already moved out after a day

Makayla B.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

kent t.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Michael K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jason R.  |  Overall Experience 
Rating:
4.0

There was always a smell of cat urine in the hallway

Thomas R.  |  Overall Experience 
Rating:
5.0

The wait time is too long when you call this facility. I called from outside and was told to wait for 20 minute , when I walked in the 3 reps were doing nothing but sitting.

zaheer b.  |  Overall Experience 
Rating:
2.0

I moved out of my facility on 11/30 and am still receiving late rent due bills for said storage unit, even after being told I’m all set.

Patrick V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DONNA C.  |  Overall Experience 
Rating:
5.0

Staff was very accommodating and friendly

John F.  |  Overall Experience 
Rating:
5.0

The guys and gals over at Watertown Uhaul were great! Super helpful and friendly. The manager Matt was hands down one of the best managers I've dealt with! Understanding, curtious, and always available to help with whatever issues or needs you may have. Fantastic experience with this store and will definitely use them again!

Robert C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew G.  |  First Impressions 
Rating:
3.0

Problems with access card and access code. Shouldn’t have to go to the office to get entry.

James M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Stefan A.  |  First Impressions 
Rating:
5.0

Staff was very helpful. Reservations, billing, and close out all went smoothly.

Carter M.  |  Overall Experience 
Rating:
5.0

I rented the unit for almost 16 years. My experience could not have been better.

DANIEL V.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

KRIS E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James M.  |  First Impressions 
Rating:
5.0

My problem is we are supposed to have one month free and didn't get it

candida h.  |  First Impressions 
Rating:
5.0

Brook was awesome. Professional and friendly.

greg g.  |  First Impressions 
Rating:
1.0

Not impressed

Kristie S.  |  Overall Experience 
Rating:
3.0

No further remarks

josiah e.  |  Overall Experience 
Rating:
5.0

The staff was great and Matt was super helpful during my moving experience.

taylor p.  |  Overall Experience 
Rating:
4.0

Overall good. Units are dark, some lighting would be nice.

KATIE S.  |  Overall Experience 
Rating:
4.0

My only complaint is the amount of time the clerk needed to complete all the fields on the computer screens even though I had made a reservation on line and had stopped into the ofc the morning before

William C.  |  First Impressions 
Rating:
5.0

Thank you for helping me move the stuff from the van into the unit 👍👍

Sarah L.  |  Overall Experience 
Rating:
5.0

Very professional and helpful. Great service! I would highly recommend them!!

Janice J.  |  First Impressions 
Rating:
5.0

Super helpful and kind staff!

taylor p.  |  First Impressions 
Rating:
5.0

The general manager always does a great job

Gary H.  |  Overall Experience 
Rating:
5.0

We were very pleased with the U-haul storage and convenience of the storage unit. We were able to take our time and move into our new home.

Andrew H.  |  Overall Experience 
Rating:
5.0

Wonderful people! Very helpful and tended to my needs above and beyond. I hope I may never have to move again, but if so, I'm heading back there! Thank you so much!

Melissa G.  |  Overall Experience 
Rating:
4.0

ppppp

gary m.  |  Overall Experience 
Rating:
5.0

Well run, great place to do business with.

MIKE D.  |  First Impressions 
Rating:
5.0

Customer service is excellent! Staff is so helpful and pleasant

PHYIILS C.  |  Overall Experience 
Rating:
5.0

It was great being a customer at u haul the staff was great and are stuff was well maintained thank you

Michelle S.  |  Overall Experience 
Rating:
5.0

Staff pleasant and knowledgeable. Site clean and well organized. Easy access. Happy to recommend the services to others.

Brenda M.  |  Overall Experience 
Rating:
5.0

The staff was great. Very accommodating and made recommendations to save me money.

Vickie D.  |  Overall Experience 
Rating:
5.0

Thsnk you for your assistance..

JARIAN D.  |  Overall Experience 
Rating:
5.0

Even though the key card didn't work and denied me access to the storage inside unit, I called Matt, he answered immediately and gave me a code to get in. We unloaded our truck filled it with gas

Calvin F.  |  First Impressions 
Rating:
2.0

I had many issues from start to end. The Watertown staff consistently lied from how/ where they would place UBoxes to pick-up (even though I have copies of phone calls and email). Disappointing

janice g.  |  Overall Experience 
Rating:
5.0

Excellent staff and excellent experience.

Mustapha K.  |  Overall Experience 
Rating:
5.0

Could not have been more helpful, convenient and economical. Our experience was a good one! Start to finish.

harry d.  |  Overall Experience 
Rating:
5.0

Staffs are helpful and places are well maintained

Clement W.  |  Overall Experience 
Rating:
2.0

Service was good at first, by the end I was unhappy. Employees Adam W & Sara R were helpful and friendly. Matt the new gen manager was very unprofessional & the store went downhill when he took over.

heather e.  |  Overall Experience 
Rating:
1.0

When checking in they never told me they do not prorate. I never received paperwork at check in with the fine print showing they don't prorate storage. at checkout they never took me off of autopay.

TINA D.  |  Overall Experience 
Rating:
4.0

At first I was upset. Scheduled a shed and came in, no reservation, no shed on first floor and a complete mess. But after this was done and said, all fell into place and things were fine,

elizabeth d.  |  Overall Experience 
Rating:
2.0

The staff was incompetent. One gentleman said he was going to put a claim in for my storage unit and he nevr did, so many other things but their isnt enough room.!!! Terrible service! Terrible units!!

Santina L.  |  Overall Experience 
Rating:
5.0

Storage was clean and dry. A cart was always available for heavy items.

ANNA C.  |  Overall Experience 
Rating:
4.0

Experience was alright. Management was ineffective. Tried several times to close account and received no correspondence except "Late payment" notices. Very irritating, non-management helped immensely.

Jamison P.  |  Overall Experience 
Rating:
5.0

A bit pricey, but secure.

Cheryl E.  |  Overall Experience 
Rating:
5.0

Uhaul services were great. I wouldn't recommend the storage as there was water pooled in front of several units the whole week I had one.

Michele M.  |  Overall Experience 
Rating:
5.0

Great, very helpful

alyssia H.  |  Overall Experience 
Rating:
1.0

Staff was incredibly slow over several visits to allow me access to my Ubox. Ubox arrived late and was never notified of arrival by store until I contacted them. I have still not been refunded.

marc s.  |  Overall Experience 
Rating:
4.0

I had to cancel my reservation,they were polite and pleasant

joseph v.  |  Reservation 
Rating:
4.0

Everything was good

Russell B.  |  Overall Experience 
Rating:
5.0

Thank You, I used your facility for 13 months and I just wanted to send you a Thank You.

Cheryll M.  |  Overall Experience 
No reviews have been submitted for this location.

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