Customer Reviews for U-Haul Moving & Storage of West Hickory

3,200 reviews

331 US Hwy 70 SW Suite 101   Hickory, NC 28602

(828) 358-3669

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(828) 358-3669

331 US Hwy 70 SW Suite 101
Hickory, NC 28602

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Frank O.  |  Overall Experience 
Rating:
5.0

The major negative of the whole experience was having to wait for the parts to come in. I ordered the hitch on 9/21/21, and set up installation for 10/4/21. The parts were not there on that date and did not arrive until two days later, forcing me to cancel my moving help and re-schedule my move. The parts should have been there, and I'd like a partial refund to cover my inconvenience. Only the efforts of your dealer saved this from being a total disaster!!!! U-haul's web site is teriible, and difficult to use. I had trouble getting rental confirmations, returning the trailer to the dealer of my choice, and making changes.

L Paul F. 
Rating:
5.0

Customer did not leave a comment.

KIERRA L. 
Rating:
5.0

Customer did not leave a comment.

Daniel B. 
Rating:
2.0

First of all I had to fight and wait for my deposit to be released from Uhaul. I spent over an hour on hold with my bank on a 3 way call with Uhaul customer service to get the hold released because Uhaul wanted to blame my bank. Not the case now it has been over 20 days and I have to wait for a manager to come in tomorrow to call corporate office and hopefully that will resolve it. The truck we rented was terrible shook so bad it was dangerous. Paid a lot of money for bad truck and to have to fight for my money back last lady had attitude because I didn't want to wait any longer for my money. Use if want but watch your money. and check equipment before you get on the hwy.To be clear if you need customer service you will not get it.

KYLER P. 
Rating:
1.0

Please talk to staff…. Paid with 100$ cash and still have not got my money back when I returned the truck.

MISTY S. 
Rating:
5.0

Customer did not leave a comment.

BEN H. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW W. 
Rating:
5.0

Customer did not leave a comment.

JERRY B. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA T. 
Rating:
5.0

Customer did not leave a comment.

Cindy T. 
Rating:
4.0

There is not a well defined system to set up a time to access a Ubox just to add or remove items. If this system could be refined the experience would have been perfect.

Ashley S. 
Rating:
4.0

Great location. The person who took my return was rude and did not care to talk.

Triston L. 
Rating:
2.0

Customer did not leave a comment.

rayvan w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

THOMAS S. 
Rating:
5.0

Customer did not leave a comment.

WENDELL W. 
Rating:
4.0

Continue with the same courteous and rapid service.

HUBERT C. 
Rating:
5.0

Customer did not leave a comment.

JANICE S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT H. 
Rating:
5.0

Everything went well, very efficient on their handling of picking up the unit.

Charles S. 
Rating:
5.0

Customer did not leave a comment.

STEVEN C. 
Rating:
5.0

Over charged my card

Tracy R. 
Rating:
2.0

The trailer was not as advertised. Requsted a 6'x12' flatbed which was accurate however it failed to mention that their was a welded metal gate with a 4.5' opening. I specifically said I needed to drive a 5' wide side by side up the ramp, they said no issue. When I returned and brought up the issue, they couldn't care less and only replied with "leave it where you found it."

MARSHALL S. 
Rating:
5.0

I was happy with the truck it was clean and ready to go. I was disappointed to find the truck has no cruise control. We were going on a cross country trip, and I know my right foot was going to be sore.

CHARLES H. 
Rating:
5.0

I checked yes that the equipment was well-maintained and clean but it could have been in a little better shape

BENNETTE R. 
Rating:
5.0

The truck wheel locked up every time before trying to start the truck. I had to pull on the wheel really hard repeatedly while trying to start the truck. It took about 2 minutes to crank.

TESSA A. 
Rating:
3.0

i had a dolly reserved a month in advance but there was none available at pick up which is aggravating

MICHAEL G. 
Rating:
5.0

Customer did not leave a comment.

valerie h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALBERTO V. 
Rating:
5.0

Customer did not leave a comment.

TERRY C. 
Rating:
4.0

Quick in and out

CRAIG P. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN P. 
Rating:
3.0

Customer did not leave a comment.

VALESCA P.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

MARK L. 
Rating:
5.0

Either I missed the part about I was only getting an estimate, not an actual reservation or it was clearly stated. My daughter was with me at the initial visit and also did not hear that it was only an estimate. Make sure the client knows when this happens. If this location had not had a truck available when I arrived, that would have been a disaster for us because we had to move that day and wouldn't have been able to of a truck had not been ready.

KIMBERLY S. 
Rating:
5.0

Customer did not leave a comment.

ROBIN W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

pasquale m.  |  Overall Experience 
Rating:
5.0

Great climate controlled indoor storage. Bad weather was no problem when storing or removing items because of the indoor, drive-through loading and unloading area. U-Haul has all of the things you need when storing; including boxes, packing materials, provided locks for the units, etc. as well as any vehicle you might need when moving items. I would definitely recommend U-Haul for any of your storage needs! Thanks U-Haul! T. Dockery

Timothy D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARK S. 
Rating:
1.0

The gentleman that was there when I dropped the truck off was so disrespectful and rude. I couldn't believe I was being talked to the way he spoke to me. He continued to cut me off when I was trying to explain my situation and completely dismissed everything I said to him. My husband had to walk away because of the way this man spoke to me. I asked to speak to the manager and he had a “too bad” attitude and said he wasn't there. I paid cash and wasn't told the cash drawer closed at a certain time even though I was there before closing. One of the people that was with me was going to let me borrow the money to put the gas in but I had to give it right back to her when I got the refund. Ended up leaving and not getting a refund at all because of the way that man treated me. I won't be back to this location because of his terrible attitude.

TERRI A. 
Rating:
3.0

After dropping off the rental I realized I might have left a set of keys in the cab. I tried calling the local store for 45 minutes. No one answered the store locally. IF you can find the local number, all calls are automatically rolled to “someone somewhere” who then gives you another number which also rolls to a call center. I had to drive 20 minutes back to the store where the attendant was sitting behind the desk reading. After asking about my keys he said, “Go look in the truck, they're open.” UHaul service is nonexistent on Sunday!

DAVID R. 
Rating:
4.0

There's no point in reserving equipment if you show up and you have to take whatever there is

PABLO S. 
Rating:
5.0

Customer did not leave a comment.

Francisco M. 
Rating:
5.0

Customer did not leave a comment.

PAUL R. 
Rating:
5.0

Customer did not leave a comment.

Daniel P. 
Rating:
5.0

Customer did not leave a comment.

DAVE K. 
Rating:
5.0

Customer did not leave a comment.

Andrew G. 
Rating:
5.0

Customer did not leave a comment.

James W.  |  First Impressions 
Rating:
3.0

The online process to reserve a U Pod was incredibly difficult (and U Haul does want you to do this all online) and I couldn't complete the process. After a trip to the Hickory site and a conversation with Christine (who was very helpful), I was able to reserve my pod. Next up, I had to complete the process online to hire a moving company from the U Haul recommended list to bring the pod to my house (another horrible online experience), which they then loaded and returned to the Hickory site (they were incredible). At the other end, in New Hampshire, the U Pod was not at the site given on the scheduled date - it was at a warehouse across town. Once I had access to it and unloaded it I breathed a sigh of relief - at least it made it to NH and all my items were in good shape - perhaps the best part of the entire process. In short, the online process is messy, complicated and like working through the worst medical billing problem you've ever encountered. I do give kudos to Christine in Hickory, and the fellow onsite at the Marlboro St., Keene, NH location for their help. U Haul should revamp and simplify their online directions for renting a U Pod, and they should also provide a direct phone line to each site so the customer can talk directly to the people handling their order.

Eileen A. 
Rating:
5.0

Customer did not leave a comment.

RANDY L. 
Rating:
5.0

Customer did not leave a comment.

JASON W. 
Rating:
4.0

Trucks should always be ready and full of gas at pickup to make it easier for the customer to fill the tank when returning. Estimating how many gallons are needed to fill to a certain level is awkward and makes it troublesome or more likely, over-filled and hence, an added cost for the rental.

dan C. 
Rating:
5.0

Customer did not leave a comment.

Sang L. 
Rating:
5.0

Thank you

Kathleen B. 
Rating:
5.0

Customer did not leave a comment.

ed W. 
Rating:
4.0

Customer did not leave a comment.

Ashley P. 
Rating:
5.0

Amazing service - called me to confirm when i was late. Helped me with hitch.

SANTIS L. 
Rating:
5.0

Customer did not leave a comment.

EDWARD L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

wally t.  |  Overall Experience 
Rating:
4.0

Short and efficient, not friendly.

John D. 
Rating:
5.0

Customer did not leave a comment.

Megan C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SCOTT R. 
Rating:
4.0

I feel you need more of the wheeled carts for renters to use. We had to wait long periods for them.

Pamela B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DALE G. 
Rating:
1.0

This is fucking over charge and reap off in town you will get other company truck cheaper then this

BRIJ S. 
Rating:
5.0

Desk staff was so helpful and nice even though it was closing time. Staff like this make all the difference.

KEVIN H. 
Rating:
5.0

Customer did not leave a comment.

Sylvia W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LUCY O. 
Rating:
4.0

Customer did not leave a comment.

Andrea M.  |  First Impressions 
Rating:
5.0

The place is tidy and we'll organized. The staff are courteous and knowledgable. High marks for going above and beyond for customer satisfaction. Security measures are also impressive at this facility. Especially for the price.

Jessie H.  |  First Impressions 
Rating:
1.0

This location was very rude. This location did NOT tell me that the utility dolly was not in truck. Overall very unsatisfied with this location.

EMILY L. 
Rating:
5.0

Customer did not leave a comment.

RENEE C. 
Rating:
5.0

Customer did not leave a comment.

Gay D. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL R. 
Rating:
5.0

There is an employee there named Valentine . He is the nicest and most pleasant person I have ever dealt with. You are Lucy to have this man working for you. The best customer relations rep you could have . He needs to be recognized for the job he does and rewarded. His name is VALANTINE.

JAMES L. 
Rating:
4.0

Customer did not leave a comment.

SIMON W. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

Nothing I was very happy that we were able to get a truck fast had a wonderful experience thank you

MARY P. 
Rating:
5.0

None

Sandra B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

EDDIE H. 
Rating:
3.0

Customer did not leave a comment.

Carrie K. 
Rating:
3.0

I've gone to this uhaul place forvlastv6 years with never a problem but this time I had bad customer service I had a very dirty truck cigarettes in it trash in it they didn't care and said it was a drop off truck they don't clean them it was disgusting no discount was not talked to respectful it was horrible ive always been treated good there till this time

SANDRA C. 
Rating:
4.0

Customer did not leave a comment.

JAMES C. 
Rating:
5.0

This has been an excellent place for me and my wife to store stuff when we started looking for a house. Now we mainly use it for decoration storage and momentos.

Caleb J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

WILLIAM G. 
Rating:
5.0

Everything is fine

Susan R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PEGGY M. 
Rating:
4.0

Customer did not leave a comment.

Steven G. 
Rating:
5.0

Customer did not leave a comment.

GINNA H. 
Rating:
5.0

Very efficiently run facility.

ROBERT F. 
Rating:
1.0

Hire people who have a pulse

Robert N. 
Rating:
5.0

Customer did not leave a comment.

EMILY L. 
Rating:
5.0

Customer did not leave a comment.

Alecia W.  |  First Impressions 
Rating:
5.0

Ask if the truck has a wheel alignment. When driving steering was slightly off. Truck was clean

Merrill A. 
Rating:
5.0

Loved the daddy and daughter tag team. And the manager was friendly and very helpful

JARED T. 
Rating:
5.0

Customer did not leave a comment.

JACQUELYNN W. 
Rating:
5.0

Always great

WHITNEY W. 
Rating:
2.0

I reserved a 6 by 12 enclosed trailer over 2 weeks ago but when I got to the u-haul dealer they said they didn't have one. I had to then rent a 5 by 8 & ended making three trips taking over twice the time it should have taken me.

DONOVAN D. 
Rating:
4.0

Truck had check engine light on

Grant H. 
Rating:
5.0

Customer did not leave a comment.

BARB H.  |  Overall Experience 
Rating:
5.0

Very satisfy. Keep up the good work.

Jean-Louis D. 
Rating:
5.0

Customer did not leave a comment.

STEVE D. 
Rating:
5.0

Get rid of that goat smell in that van.

Ulf M. 
Rating:
5.0

Customer did not leave a comment.

William O.  |  Overall Experience 
Rating:
4.0

The rental was fine other than the check engine light coming on and the passenger side mirror being stuck in a bad spot.

robert S. 
Rating:
4.0

Concerned that no one in pickup location was wearing a mask while indoors. Lots of cases of COVID in area. Truck I rented had a cracked side view mirror which I had to point out to employees. Seems like it should have been noticed before pick up. Truck still usable, but should have been IDed.

JEFFREY N. 
Rating:
5.0

Friendly staff

JASON D. 
Rating:
5.0

Steve’s team is friendly, professional & accommodating. Cannot praise this business unit enough. During a very stressful time with our move this Hickory, NC were there to help & support at every turn.

Douglas Y.  |  Overall Experience 
Rating:
4.0

Because we had to travel extra to pickup the truck we were told that additional miles would be added to the contract at no charge. upon dropoff they said we exceeded our mileage. I explained what happened and the associate took care of the issue. I appreciated his help but found the whole experience with the locations and pickup very frustrating. Because of this I will look at options carefully before using uhaul again.

Mark B. 
Rating:
5.0

Customer did not leave a comment.

JASON S. 
Rating:
5.0

Steve Punch and his crew are exceptional and that made our experience a very good one. Moving can be extremely stressful but we Steve's personality was so friendly and warm, it really enhanced our experience.

TIMOTHY A. 
Rating:
5.0

Customer did not leave a comment.

HONG K. 
Rating:
5.0

Customer did not leave a comment.

KENNETH M. 
Rating:
4.0

Customer did not leave a comment.

DONNA F. 
Rating:
5.0

Steve was very friendly. He and his crew took good care of us.

tim a.  |  Overall Experience 
Rating:
3.0

Please prorate the cost!

VINCENT K. 
Rating:
5.0

Customer did not leave a comment.

Arleen J.  |  Overall Experience 
Rating:
1.0

I am currently storing my class A motorhome at this facility. I contracted for a covered space with electricity. I specifically asked what amp service was provided. I was told 15amp 120v which was acceptable. Upon moving my motorhome into there was no power at the 15amp outlet. I called to the office and was then informed it was only available for about two hours per day and was on a rolling basis. I feel like I was misled. If I was told this in advance I would of continued looking for a storage facility that met my needs.

Nick M.  |  First Impressions 
Rating:
5.0

Really nothing to say about any improvements other than they need more than just one person at the desk.

Jerome W. 
Rating:
5.0

Customer did not leave a comment.

EXJAVIER D. 
Rating:
2.0

Better communications with customers. Was going to rent me a trailer that was not at that location and didn't tell me differently.

DWIGHT W. 
Rating:
5.0

Everything was spot on. Staff friendly and accommodating

CHRISTOPHER T. 
Rating:
5.0

Customer did not leave a comment.

RENEE C. 
Rating:
5.0

Customer did not leave a comment.

MARK E. 
Rating:
5.0

Customer did not leave a comment.

Bradly W. 
Rating:
3.0

Customer did not leave a comment.

ERIC S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

claudia m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jason p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jacqueline B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CATHY L.  |  Overall Experience 
Rating:
2.0

The reservation and move-in experience was not confidence inspiring. I felt unsure that I had a unit reserved when I made my reservation ("we will figure that out when you get here"). When I arrived to load the unit, the particular unit that I was assigned was not yet determined and someone "had to check" if a particular unit was available for me. More recently (this past Sunday morning), when I attempted to access my rental storage unit, the electronic clicker would not open the gate. When I attempted to use my card, the gate indicated the card was invalid. When I entered the store, the U-Haul associates at the counter indicated that there was no record of my renting a unit. They accompanied me to the unit (fortunately, I remembered the unit number) to open it. Of course, the keys to my lock worked and I was able to access my possessions. The U-Haul associate indicated that they would "take care of everything" and record my rental in the system. She did not write any of my information down (unit number, name, address, etc.), so I am not confident this will be done. I now need to follow-up to make sure my information was recorded in the UHaul system. Fortunately, I have a receipt of payment.

Robinson C.  |  First Impressions 
Rating:
5.0

Great place to store and great friendly employees pricing was good as well

Jeff E.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

REAL B.  |  First Impressions 
Rating:
3.0

There were sketchy people hanging out going in and out at the back when we were loading stuff into our unit. They did not even have access or a unit. They wud jus grab the door and barge in to check the recycle area. I felt very unsafe.

STEVEN A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

robinson c.  |  First Impressions 
Rating:
3.0

Very confrontational about using promotions more than once even when used by another adult in the household and an obnoxious attitude by Steve. Other than that I like your facility

JAVIER J.  |  First Impressions 
Rating:
5.0

everyone was very professional an helpful

CLIFF D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lori G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kristin H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

April C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dennis m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TODD N.  |  First Impressions 
Rating:
5.0

While the storage was room were enough i just wish there were more bigger spaces available. Other than that it was great.

TODD N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERT S.  |  First Impressions 
Rating:
4.0

Will I receive paperwork email ? Did not receive a contract

Arthur F.  |  First Impressions 
Rating:
5.0

If I ever need use of a storage unit again I will most definitely use U-haul.

jeff p.  |  Overall Experience 
Rating:
3.0

My experience was negative when it concerned my picking up my camper. I had to wait 2 hours after advising them I was picking up the next day. I made a complaint and was told I would be contacted in 3 days and was never contacted. That’s been almost two weeks! Very very unprofessional!!!!!

William H.  |  Overall Experience 
Rating:
3.0

Seemed alittle disorganized. Our key card did not work and our unit had 2 locks but we only were sold one. Great price for storage. Jus need to brush up on fine details.

STEVEN A.  |  First Impressions 
Rating:
5.0

The staff were professional, friendly and took pride in doing a good job. The place was clean and safe.

Harlan C.  |  Overall Experience 
Rating:
5.0

My overall experience was excellent! Everyone was helpful and friendly. Very clean and secure.

Trudy E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Douglas Z.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Hannah K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BETHEL B.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Luis C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TERESA M.  |  Overall Experience 
Rating:
4.0

The lighting by my unit 1081 was not good .

Daniel M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

brooke w.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Joe L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aaron H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

David F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John M.  |  Overall Experience 
Rating:
5.0

I am new to Hickory and everyone was friendly and very helpful I rented a storage unit and a small truck and my transactions were handled very professionally and they answered all of my questions

MICHELLE T.  |  Overall Experience 
Rating:
5.0

Thank you for your help to all the staff💜

VINCENT P.  |  Overall Experience 
Rating:
5.0

The staff and facility is awesome. We are getting ready to store our belongings, sell our house and travel for a while. This facility is giving us the peace of mind to be able to enjoy traveling without worrying about our stuff. We feel everything will be safe and cared for. Thank you!

Anne N.  |  First Impressions 
Rating:
5.0

Manager was friendly, professional and helpful.

Harlan C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jeffrey M.  |  First Impressions 
Rating:
5.0

Great place

angela b.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Verne B.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

devin m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BETHEL B.  |  First Impressions 
Rating:
5.0

Was a very pleasant experience

Lance P.  |  First Impressions 
Rating:
2.0

I reserved a unit on the outside. When I arrived to the site I was informed there were no units available and I had to "upgrade" to an indoor unit for more money due to a system error. Very frustrating and almost seemed gimmick like. Do better!

Erica W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Zachary M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CLIFF D.  |  First Impressions 
Rating:
4.0

The only thing that needed to be done was the strap on the elevator. It was missing on the top floor. It felt a bit unsafe, but it may have been because I wasn't shown how to use it. Freight elevator. They tried to make it right if you were unhappy with service. Friendly staff. The storage was a bit hot to my tastes but in all fairness, I like a cooler atmosphere. They're trying to save money and electricity I suppose. It's not like you are going to live in it. You're storing your stuff. Clean. Plenty of packaging material available for purchase. Moving straps and such. Good range of vehicle sizes. Gas was a bit much. I think their vehicles could use a tune-up. Used way more gas this time than a previous move back from the same place. Transmission didn't seem to change well. Had roadside assistance available though if it was needed.

Heidi P.  |  First Impressions 
Rating:
1.0

Steve Punch is the worst Uhaul employee I have ever come across. He is rude, has subpar emotional intelligence, poor problem solving skills, needs anger management and is overall an incapable person to represent Uhaul. Steve Punch did not solve any problems that he created whatsoever and instead tried to eliminate the problems he created by demanding I leave the store or he would cancel my reservation. Incompetent, pompous and too arrogant to accept any responsibility for his actions. I will never be back at this location and am considering never coming back to Uhaul if Uhaul is complacent with this treatment towards customers. Steve Punch is a GM, and the bar should be set higher for him as the representation of Uhaul.

KATHERINE B.  |  Overall Experience 
Rating:
5.0

I am actually very proud to have this facility in our community . It is a great asset and the staff is wonderful. Beautiful job !

Elliott S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ralph D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Emily E.  |  First Impressions 
Rating:
5.0

Lady can't remember her name she was very nice and polite answered all questions I had..I like the way you get in and out of my storage building and how safe it is for me if sometimes I have go by myself ..thank you stay safe!! 😀

Marcelleta H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Machel P.  |  Overall Experience 
Rating:
5.0

Great to store items until needed at the same facility where you drop truck off. Very convenient!

Bobbi G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Royce L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Roy Y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Susan F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hunter A.  |  First Impressions 
Rating:
5.0

Very convenient, secure, and clean. Friendly, helpful staff.

Terri J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jose B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert H.  |  First Impressions 
Rating:
5.0

OMG THIS SITE HAS THE MOST FRIENDLIEST CUSTOMER SERVICE I HAVE EVER EXPERIENCE. Being 660 miles away from home I feel SECURE & CONFIDENT THAT THE STAFF WILL MONITOR MY STUFF.

angenitua h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nelson C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bernhard D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PERRY M.  |  First Impressions 
Rating:
5.0

Steve Punch and his crew at 331 hwy 70W Hickory, NC ARE THE BEST! They were so helpful and friendly!

Lydia K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

HAROLD J.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kathy W.  |  First Impressions 
Rating:
2.0

I had reserved a 10X15X10 storage unit. When I arrived, there were not any 10X15X10 units available. They had to give me a 10X10X10 and a 10X5. They did find me two units that were close together. However, when I made my reservation, I wanted a 10X15 not a 10X10 and a 10X5. If there were not any 10X15 units available, it should not have been a choice to reserve such.

Ronald I.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Francie B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Holly H.  |  First Impressions 
Rating:
5.0

ALWAYS friendly and helpful . Love doing business here ( miss Sal though)

Judy H.  |  Overall Experience 
Rating:
5.0

The girl at the front desk that helped me was very nice and helpful.. she is a great employee

Chad W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ZVONKO K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

earl g.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Art W.  |  Overall Experience 
Rating:
2.0

We did not know it was upstairs and our unit is the furthest from the elevator. So we had to put everything on carts go upstairs walk to the other side of the building and then unload the carts. Took over 3 hours with 4 people to unload 15’ moving truck. The only reason we stayed was so we didn’t have to pay for another day truck rental.

Michael U.  |  First Impressions 
Rating:
5.0

Always friendly and helpful

Judy H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Douglas Z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Memphus K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lexus C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Karen S.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Kevin T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ashley C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Michelle M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Verne B.  |  First Impressions 
Rating:
5.0

Nice people, nice facility. Always have what we need. We have used the for many years. Trucks, trailers, storage and hitch. Tjanks!

Linda D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul A.  |  Overall Experience 
Rating:
5.0

Steve and all the workers were just great!!!

David M.  |  First Impressions 
Rating:
5.0

This facility is state of the art! No matter time of day you visit or need assistance the facility is clean. GM Steve, Assistant GM Sydney along with Dave, Richard, Katie, Morgan,, Johnny, Debbie and Raquel are all awesome.

patricia i.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Warren R.  |  Overall Experience 
Rating:
5.0

I honestly did not expect such amazing customer service. The staff was friendly, helpful, eager to help and make the process easier, gave options of storage, and has the convenience of a loading dock for heavy to boxes. Very impressed and will use again.

Wendy S.  |  Overall Experience 
Rating:
5.0

It was Saturday and there was a very short wait. The staff was very friendly, helpful, and took care of me quickly. Even Steve the Manager was doing whatever was necessary to help the customers. I rate this location as the best of ANY UHaul that I have ever dealt with. Impressive

GARY G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Trans T.  |  First Impressions 
Rating:
5.0

Really appreciated the helpfulness, efficiency, familiarity of tasks & products by Steve, Morgan, Sidney, other woman - can't remember her name. The women & Steve were ALWAYS excellent.

MICHAELJOSEPH D.  |  Overall Experience 
Rating:
5.0

Indoor facility is awesome! Climate controlled! Management and staff excellent!

scott g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark F.  |  First Impressions 
Rating:
4.0

Storage is more expensive here verses other places, but it was convenient to store there since we had to return the truck there and didn't have time to shop for the best deal.

ERIC S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Memphus K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SAMUEL H.  |  First Impressions 
Rating:
5.0

All the staff were friendly, engaging and willing to assist.

jon c.  |  First Impressions 
Rating:
5.0

We moved our storage crates from Pods to U haul. We saved almost 1/2 the cost by using u haul. Steve went out of his way to make our experience as easy as possible. Pods had unbelievable hidden charges and found out when I called to have the Pods picked up from the uhaul facility that they only picked up on certain dates and it would be almost 2 weeks until they could pick them up. I was never informed of this when I called to have Pods deliver the pods I was told to call back when we wanted the Pods picked up. Then Pods wanted to charge me for that extra time until they were picked up. They said they would credit one pod back but I had to pay the full months rent on the other pod. Steve at u haul said he would take care of everything and not to worry. Very pleased with the whole experience.

Sandy H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

earl g.  |  First Impressions 
Rating:
5.0

The young lady who helped me was awesome! Very friendly and helpful! Explained everything in detail and made us feel comfortable and educated about the facility. Thank you!!

Jeffrey A.  |  First Impressions 
Rating:
5.0

Very secure storage. Clean and well maintained. Great knowing our belongings are in safe, secure, climate controlled storage units. The staff are very helpful and friendly.

Timothy D.  |  First Impressions 
Rating:
4.0

I would give this facility an 8 because everything was wonderful except when it was late, like 11 p.m. I couldn't get into the building with my access card. I didnt have time to wait for the staff to come in the next day

Sharon N.  |  First Impressions 
Rating:
4.0

No Comment

Antony C.  |  First Impressions 
Rating:
5.0

Loved that they had a freight elevator made the moving in a lot easier and with the carts it was so much quicker very satisfied overall

Christopher V.  |  Online Move In 
Rating:
5.0

very nice people thank you.

VINCENT P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephen B.  |  First Impressions 
Rating:
5.0

I been very pleased with UHall storage of West Hickory.

kevin r.  |  First Impressions 
Rating:
3.0

The day I decided to move into my stuff in the unit their was some very rude people packing the freight evaluator full while I was trying to use it also!! They have the right to use it also but Damm have some respect for others!! I know we are all on a deadline but really come on people don't be so Dam rude to others!! I even asked if there was another evaluator I could use he said no so I guess I was screwed it cost me more for mileage where I rented the truck for!!! Luckily I rented the uhaul from somewhere else!! I guess you win some you lose some in the long run!!

Pamela W.  |  Online Move In 
Rating:
5.0

All was well

Cynthia E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kim H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Douglas Z.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Herman A.  |  First Impressions 
Rating:
5.0

The folks here are the best!

pasquale m.  |  First Impressions 
Rating:
3.0

I would had rated excellent but they forgot to unlock 🔑 our unit... And unfortunately no one was there to unlock it for us..

Jessica M.  |  First Impressions 
Rating:
5.0

Very pleased with the service and facility

Beth V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Micheal W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephen B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Viewmont P.  |  First Impressions 
Rating:
5.0

No issues easy to find and access

Wayne B.  |  Online Move In 
Rating:
5.0

I have been using uhaul for years and have Always had a good experience. Yesterday I went in and rented a storage unit and the service was very professional and very pleasant. It was a good experience

michelle d.  |  First Impressions 
Rating:
4.0

Cheerful, friendly, helpful

Georgia H.  |  First Impressions 
Rating:
4.0

Might be because of unusual events but had to wait longer than normal when reserving a storage unit and have my U Pod pick up from my resistance.

jeffrey l.  |  First Impressions 
Rating:
4.0

Very friendly and helpful

lucille o.  |  First Impressions 
Rating:
5.0

We had no trouble at all. It was wonderful to get a newer truck. Thank you so much.

janell q.  |  First Impressions 
Rating:
4.0

Place is very clean and easy to get into. Carts are available right up front.

Roland S.  |  First Impressions 
Rating:
5.0

Awesome, quick attentive service. Facility is clean, secure and friendly accommodating staff. A Taj Mahal of storage facilities. A true hidden treasure in Hickory.

patricia i.  |  First Impressions 
Rating:
5.0

The gentleman who checked me in explained and demonstrated everything the security card, lock and any information regarding the unit. I found the unit very clean and easy to access. Extremely pleased

Janice Y.  |  Reservation 
Rating:
5.0

Exceptional customer service

Gary S.  |  Reservation 
Rating:
5.0

Very helpful & alm the men workering seemed to enjoy what they were doing and were so patient!

Kim R.  |  Reservation 
No reviews have been submitted for this location.

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