Customer Reviews for U-Haul Moving & Storage of West Hickory

3,293 reviews

331 US Hwy 70 SW Suite 101   Hickory, NC 28602

(828) 358-3669

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(828) 358-3669

331 US Hwy 70 SW Suite 101
Hickory, NC 28602

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

ANDREW S. 
Rating:
5.0

Customer did not leave a comment.

Kristy S.  |  Overall Experience 
Rating:
5.0

Excellent service. Friendly staff!!

MARY G. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
5.0

Everything was great, from walking in and having friendly conversation with the lady behind the counter to dropping off, no complaints

JONATHAN H. 
Rating:
5.0

Customer did not leave a comment.

leslie r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

brandon J. 
Rating:
5.0

Customer did not leave a comment.

Grady B. 
Rating:
5.0

Customer did not leave a comment.

Melissa L. 
Rating:
5.0

Customer did not leave a comment.

Nelson G. 
Rating:
5.0

Customer did not leave a comment.

Becky B.  |  First Impressions 
Rating:
5.0

Large parking area makes it easy to maneuver and drop off equipment.

ALLAN C. 
Rating:
5.0

Nice staff

DALE B. 
Rating:
4.0

Customer did not leave a comment.

HEATHER C. 
Rating:
3.0

I didn't know it but I found others peoples trash in the truck and also the rates for the mileage are high but I guess it is what it is.

GREGORY C. 
Rating:
4.0

I was flying in to rent the truck. I took an Uber from the airport. When I arrived I was told my reservation was now at another location. I didn't have a ride. They did bring the truck to me but I had to sit and wait for 45 minutes. Had it been communicated I would have gone to the other store initially.

KEVIN S. 
Rating:
5.0

Customer did not leave a comment.

Hunter M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lia J. 
Rating:
5.0

Customer did not leave a comment.

TANYA L. 
Rating:
5.0

Customer did not leave a comment.

DEBRA S. 
Rating:
5.0

Customer did not leave a comment.

MAURO C. 
Rating:
4.0

The truck was not clean and the check engine light was on

TERRY B. 
Rating:
4.0

Customer did not leave a comment.

PHENG L. 
Rating:
5.0

Nice facility and lady at the desk was professional.

John H.  |  Overall Experience 
Rating:
5.0

I tried to reserve a trailer on line but it didn't go through even though I thought it did.

BARBARA E. 
Rating:
4.0

I shipped 2 u boxes on the 8/27/21 I received one box early October. 2 wrong boxes were sent as of nov 15 I still haven't received the correct box it's been 10 weeks on according to the people at your hickory NC facility. It's still there on have no date of shipping or arrival on California

RAYMOND W. 
Rating:
5.0

Customer did not leave a comment.

Richard C. 
Rating:
1.0

Horrible service

BRAD W. 
Rating:
3.0

We picked up the UHaul Friday, 11/12, morning and when we opened back of it it was NASTY and STUNK very bad! It smelled like fish and crap and there was mud and leaves all over the floor. This truck was definitely not clean and we moved furniture and leather hides and fabrics and our stuff had to be cleaned off and aired out. Terrible ExperiencE!

JBS Leather A. 
Rating:
5.0

Customer did not leave a comment.

Rebeccca S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donnie B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kennetha K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRANDON M. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY P. 
Rating:
4.0

Overall an excellent experience. My only complaint: truck had a strong odor of cigarette smoke despite “no smoking” stickers on windows.

Rickey Y. 
Rating:
5.0

Nothing

KEITH W. 
Rating:
5.0

Customer did not leave a comment.

Donald C.  |  Overall Experience 
Rating:
5.0

A great experience - they helped adjust our hitch so we could get on the road! Excellent folks!

LAURA T. 
Rating:
5.0

Customer did not leave a comment.

claudia m.  |  Overall Experience 
Rating:
5.0

Staff were fun and friendly. They were very helpful in their explanations of how it all worked at this facility and in locating our unit.

Phillip P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

David I. 
Rating:
5.0

Customer did not leave a comment.

Melissa P.  |  First Impressions 
Rating:
1.0

The entire experience was a nightmare. Originally, I was supposed to pick the truck up at a location only 4 miles from my home. My location was then switched to a different location 8 miles away. Once we arrived at that location (after doing online check in and 24/7 pick up), we located the truck but were instructed to get the keys from inside. Although the hours on the door said 7am - 7pm no one was there at 10am. Additionally, there were not any dollies in the truck that were reserved. After calling Uhaul customer service, I was instructed to go to another location (now a 3rd location) and they would have the truck, aplliance dolly, and 2 furniture dollies. We arrived at the 3rd location and after getting the truck we were told they didn't have any dollies!!! That was the while point in reserving the items a week in advance. So now after wasting 45 minutes and getting charged 99 cents a mile to drive to a further location, now we had to find some place to rent dollies! We will never use uhaul again.

Daniel P. 
Rating:
5.0

Customer did not leave a comment.

KRISTEN M. 
Rating:
5.0

Customer did not leave a comment.

KATHERINE M. 
Rating:
4.0

Customer did not leave a comment.

Tera C.  |  First Impressions 
Rating:
5.0

The 4x8 trailer I was assigned was the oldest, rust bucket available. There were 10-12 other unused units that were in pristine shape. There were so many dents and dings that if they all had an X mark there would be no room for the Uhaul logo.

RICHARD L. 
Rating:
4.0

Customer did not leave a comment.

LARRY A. 
Rating:
5.0

One word “WOW”! When the return was booked, I didn't know I would be returning to the largest U-Haul facility in the USA. Truly impressive property, well managed with staff that truly appreciate your business. Steve Punch is the General Manager who answered every question I had, and “sealed the deal” with a smile and a firm handshake, truly hard to find in this day and time. A big “Thank You” to Steve and all the crew at U-Haul's largest USA facility!

RANDY Z. 
Rating:
5.0

Customer did not leave a comment.

RALPH M. 
Rating:
5.0

Very friendly, very clean, and very helpful

Gloria B.  |  First Impressions 
Rating:
5.0

Awesome location and crew working there! Hats off for sure. Way to go!

JASON S. 
Rating:
5.0

Great place to store my stuff!

william a.  |  First Impressions 
Rating:
5.0

The place was great and employees very friendly and helpful. Easy access and well kept. The storage fee was less than most places I checked out. My only complaint is the alarm went off a lot, and it’s loud and surprising.

Susan F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STACIE M. 
Rating:
1.0

Both ladies spoken with were rude, and not very helpful. I was screwed with the mileage from the start. Trip to High Point 82 miles away. She gave me 165. My house is 2 miles away from the store. We picked up pedi chair in High Point, dropped if of at my house, and took it back. Will NEVER use this place again. Been in customer service for over 30 years, not happy.

TABITHA C. 
Rating:
4.0

Customer did not leave a comment.

JOSE D. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY P. 
Rating:
3.0

Customer did not leave a comment.

Shawn B.  |  Overall Experience 
Rating:
5.0

Very easy and a nice van

KIMBERLY B. 
Rating:
5.0

One suggestion: better coordinate that truck and keys are both together in yhe same location...

WARREN S. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LUIS P. 
Rating:
5.0

From start to finish this experience at the Hickory Uhaul facility on HW70 was Excellent! Id even say phenomenal. Johnny and Val installed a new wiring harness to my vehicle with ease and went above and beyond to assure it was done even better than required, answered all my questions, and reminded me that excellent customer service does still exist. Well done gents and team Uhaul! I am impressed! Will be back for sure. Steve at the counter also made an assist completing my bill and emailing me a nice receipt with warranty.

Jason S. 
Rating:
5.0

Staff was friendly and great attention to trailer being ready to go and properly connected to my vehicle.

JOHN D. 
Rating:
5.0

Customer did not leave a comment.

Angie T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

teresa F. 
Rating:
5.0

There was an emergency issue at the SE storage, it was closed with no instructions, several trks waiting.I went over to Hky store on hwy 70 . They took me in found me a better size storage space and accepted my one way trk from SC. We thank God for your Excellent Trained Staff, What a great example of Understanding Your Customers Concerns and needs On The Spot!!!

Fred S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

TONY M. 
Rating:
5.0

clean and efficient and friendly, Thank you.

JAMES L. 
Rating:
5.0

Seamless rental. Had the equipment I needed at the time I needed it. Employees where very professional and knowledgeable. Rental agreement was explained and expectations where outlined for the after hours return. I do however see that UHauls “providing a better and better service to more and more people at a lower and lower cost” is still strictly profit driven. The system automatically charging 2 rental periods. (When rental was less than 24 hours) This also tags the equipment protection coverage resulting in having to do a refund instead of a contract modification. But then this will be blamed on the employee and the center will have a refund hit their P&L making it fall again on the employee. Who more than likely got cursed out by a customer who doesn't realize the system is by default made to charge the customer the maximum amount.

JOSHUA R. 
Rating:
5.0

Quick and easy pick up. They helped secure the trailer. Friendly staff.

Kevin S. 
Rating:
5.0

Customer did not leave a comment.

TODD N.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

AXEL H. 
Rating:
2.0

They need to get the computer system up to date and keep an eye on your inventory so that you know what is rented and what is not. Also get gate cards and key fobs fixed. Every time I wanted to go to my storage the key would never work and I had to go inside EVERY time and that was frustrating and did not need to happen. I just hope you get it fixed for the next renter

Michael B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEROME B. 
Rating:
3.0

Know your inventory

Michael B. 
Rating:
4.0

Customer did not leave a comment.

Robert D. 
Rating:
5.0

Customer did not leave a comment.

TIMI L. 
Rating:
5.0

Best customer experience I've had in years. Every aspect from check in to check out A plus plus. Johnny was especially helpful. You should send people to this location for training. Can't praise the competency, friendliness enough

ROGER C. 
Rating:
4.0

Customer did not leave a comment.

EMERY F. 
Rating:
3.0

Customer did not leave a comment.

Alisa J.  |  First Impressions 
Rating:
3.0

Customer service is under par. Sorta makes no sense to change pickup location without speaking to someone who has already paid for that service, then when they arrive to pickup said truck, there isn't one in stock. Oh and causing additional mileage to the trip, of which we were not given an additional allocation for. Truck was returned earlier than scheduled. Thanks so much for the amazing additional fee.

WILLIAM H. 
Rating:
5.0

The online service did not know that our local dealer did not accept mobile checkin so we were redirected to a different location in Hickory which we were told opened at 7:00 AM. After waiting for an hour and 20 min for them and still no one showed so we had to move to another location (one above) which was great.

TODD R. 
Rating:
5.0

Customer did not leave a comment.

Patricia W. 
Rating:
5.0

Very clean well maintained. Great staff!

Kennetha K.  |  First Impressions 
Rating:
5.0

Awesome service!

Kennetha K. 
Rating:
5.0

Customer did not leave a comment.

HONG K. 
Rating:
3.0

Dropped off truck Sunday night per contract. Unable to leave keys in drop box as instructed because it required a code, which I was not given. Had to make an extra trip early the next morning to return them.

DIANELILLY O. 
Rating:
5.0

Fantastic staff! Everything was perfect and handled professionally

Jacob P.  |  Overall Experience 
Rating:
5.0

brake lights but no tail lights on truck for evening drive.. otherwise all was good!!

ANNETTE H. 
Rating:
4.0

Customer did not leave a comment.

TERESA S. 
Rating:
5.0

Customer did not leave a comment.

Frank O.  |  Overall Experience 
Rating:
5.0

The major negative of the whole experience was having to wait for the parts to come in. I ordered the hitch on 9/21/21, and set up installation for 10/4/21. The parts were not there on that date and did not arrive until two days later, forcing me to cancel my moving help and re-schedule my move. The parts should have been there, and I'd like a partial refund to cover my inconvenience. Only the efforts of your dealer saved this from being a total disaster!!!! U-haul's web site is teriible, and difficult to use. I had trouble getting rental confirmations, returning the trailer to the dealer of my choice, and making changes.

L Paul F. 
Rating:
5.0

Customer did not leave a comment.

KIERRA L. 
Rating:
5.0

Customer did not leave a comment.

Daniel B. 
Rating:
2.0

First of all I had to fight and wait for my deposit to be released from Uhaul. I spent over an hour on hold with my bank on a 3 way call with Uhaul customer service to get the hold released because Uhaul wanted to blame my bank. Not the case now it has been over 20 days and I have to wait for a manager to come in tomorrow to call corporate office and hopefully that will resolve it. The truck we rented was terrible shook so bad it was dangerous. Paid a lot of money for bad truck and to have to fight for my money back last lady had attitude because I didn't want to wait any longer for my money. Use if want but watch your money. and check equipment before you get on the hwy.To be clear if you need customer service you will not get it.

KYLER P. 
Rating:
1.0

Please talk to staff…. Paid with 100$ cash and still have not got my money back when I returned the truck.

MISTY S. 
Rating:
5.0

Customer did not leave a comment.

BEN H. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW W. 
Rating:
5.0

Customer did not leave a comment.

JERRY B. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA T. 
Rating:
5.0

Customer did not leave a comment.

Cindy T. 
Rating:
4.0

There is not a well defined system to set up a time to access a Ubox just to add or remove items. If this system could be refined the experience would have been perfect.

Ashley S. 
Rating:
4.0

Great location. The person who took my return was rude and did not care to talk.

Triston L. 
Rating:
2.0

Customer did not leave a comment.

rayvan w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

THOMAS S. 
Rating:
5.0

Customer did not leave a comment.

WENDELL W. 
Rating:
4.0

Continue with the same courteous and rapid service.

HUBERT C. 
Rating:
5.0

Customer did not leave a comment.

JANICE S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT H. 
Rating:
5.0

Everything went well, very efficient on their handling of picking up the unit.

Charles S. 
Rating:
5.0

Customer did not leave a comment.

STEVEN C. 
Rating:
5.0

Over charged my card

Tracy R. 
Rating:
2.0

The trailer was not as advertised. Requsted a 6'x12' flatbed which was accurate however it failed to mention that their was a welded metal gate with a 4.5' opening. I specifically said I needed to drive a 5' wide side by side up the ramp, they said no issue. When I returned and brought up the issue, they couldn't care less and only replied with "leave it where you found it."

MARSHALL S. 
Rating:
5.0

I was happy with the truck it was clean and ready to go. I was disappointed to find the truck has no cruise control. We were going on a cross country trip, and I know my right foot was going to be sore.

CHARLES H. 
Rating:
5.0

I checked yes that the equipment was well-maintained and clean but it could have been in a little better shape

BENNETTE R. 
Rating:
5.0

The truck wheel locked up every time before trying to start the truck. I had to pull on the wheel really hard repeatedly while trying to start the truck. It took about 2 minutes to crank.

TESSA A. 
Rating:
3.0

i had a dolly reserved a month in advance but there was none available at pick up which is aggravating

MICHAEL G. 
Rating:
5.0

Customer did not leave a comment.

valerie h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALBERTO V. 
Rating:
5.0

Customer did not leave a comment.

TERRY C. 
Rating:
4.0

Quick in and out

CRAIG P. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN P. 
Rating:
3.0

Customer did not leave a comment.

VALESCA P.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

MARK L. 
Rating:
5.0

Either I missed the part about I was only getting an estimate, not an actual reservation or it was clearly stated. My daughter was with me at the initial visit and also did not hear that it was only an estimate. Make sure the client knows when this happens. If this location had not had a truck available when I arrived, that would have been a disaster for us because we had to move that day and wouldn't have been able to of a truck had not been ready.

KIMBERLY S. 
Rating:
5.0

Customer did not leave a comment.

ROBIN W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

pasquale m.  |  Overall Experience 
Rating:
5.0

Great climate controlled indoor storage. Bad weather was no problem when storing or removing items because of the indoor, drive-through loading and unloading area. U-Haul has all of the things you need when storing; including boxes, packing materials, provided locks for the units, etc. as well as any vehicle you might need when moving items. I would definitely recommend U-Haul for any of your storage needs! Thanks U-Haul! T. Dockery

Timothy D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARK S. 
Rating:
5.0

Customer did not leave a comment.

James W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

EDWARD L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

wally t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Megan C.  |  First Impressions 
Rating:
4.0

I feel you need more of the wheeled carts for renters to use. We had to wait long periods for them.

Pamela B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sylvia W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Andrea M.  |  First Impressions 
Rating:
5.0

The place is tidy and we'll organized. The staff are courteous and knowledgable. High marks for going above and beyond for customer satisfaction. Security measures are also impressive at this facility. Especially for the price.

Jessie H.  |  First Impressions 
Rating:
5.0

None

Sandra B.  |  First Impressions 
Rating:
5.0

This has been an excellent place for me and my wife to store stuff when we started looking for a house. Now we mainly use it for decoration storage and momentos.

Caleb J.  |  Overall Experience 
Rating:
5.0

Everything is fine

Susan R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alecia W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BARB H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William O.  |  Overall Experience 
Rating:
5.0

Steve’s team is friendly, professional & accommodating. Cannot praise this business unit enough. During a very stressful time with our move this Hickory, NC were there to help & support at every turn.

Douglas Y.  |  Overall Experience 
Rating:
1.0

I am currently storing my class A motorhome at this facility. I contracted for a covered space with electricity. I specifically asked what amp service was provided. I was told 15amp 120v which was acceptable. Upon moving my motorhome into there was no power at the 15amp outlet. I called to the office and was then informed it was only available for about two hours per day and was on a rolling basis. I feel like I was misled. If I was told this in advance I would of continued looking for a storage facility that met my needs.

Nick M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

claudia m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jason p.  |  First Impressions 
Rating:
2.0

The reservation and move-in experience was not confidence inspiring. I felt unsure that I had a unit reserved when I made my reservation ("we will figure that out when you get here"). When I arrived to load the unit, the particular unit that I was assigned was not yet determined and someone "had to check" if a particular unit was available for me. More recently (this past Sunday morning), when I attempted to access my rental storage unit, the electronic clicker would not open the gate. When I attempted to use my card, the gate indicated the card was invalid. When I entered the store, the U-Haul associates at the counter indicated that there was no record of my renting a unit. They accompanied me to the unit (fortunately, I remembered the unit number) to open it. Of course, the keys to my lock worked and I was able to access my possessions. The U-Haul associate indicated that they would "take care of everything" and record my rental in the system. She did not write any of my information down (unit number, name, address, etc.), so I am not confident this will be done. I now need to follow-up to make sure my information was recorded in the UHaul system. Fortunately, I have a receipt of payment.

Robinson C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

REAL B.  |  First Impressions 
Rating:
3.0

Very confrontational about using promotions more than once even when used by another adult in the household and an obnoxious attitude by Steve. Other than that I like your facility

JAVIER J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lori G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

April C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TODD N.  |  First Impressions 
Rating:
5.0

While the storage was room were enough i just wish there were more bigger spaces available. Other than that it was great.

TODD N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERT S.  |  First Impressions 
Rating:
4.0

Will I receive paperwork email ? Did not receive a contract

Arthur F.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Hannah K.  |  First Impressions 
Rating:
5.0

The staff and facility is awesome. We are getting ready to store our belongings, sell our house and travel for a while. This facility is giving us the peace of mind to be able to enjoy traveling without worrying about our stuff. We feel everything will be safe and cared for. Thank you!

Anne N.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jeffrey M.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

devin m.  |  First Impressions 
Rating:
5.0

Was a very pleasant experience

Lance P.  |  First Impressions 
Rating:
2.0

I reserved a unit on the outside. When I arrived to the site I was informed there were no units available and I had to "upgrade" to an indoor unit for more money due to a system error. Very frustrating and almost seemed gimmick like. Do better!

Erica W.  |  First Impressions 
Rating:
4.0

The only thing that needed to be done was the strap on the elevator. It was missing on the top floor. It felt a bit unsafe, but it may have been because I wasn't shown how to use it. Freight elevator. They tried to make it right if you were unhappy with service. Friendly staff. The storage was a bit hot to my tastes but in all fairness, I like a cooler atmosphere. They're trying to save money and electricity I suppose. It's not like you are going to live in it. You're storing your stuff. Clean. Plenty of packaging material available for purchase. Moving straps and such. Good range of vehicle sizes. Gas was a bit much. I think their vehicles could use a tune-up. Used way more gas this time than a previous move back from the same place. Transmission didn't seem to change well. Had roadside assistance available though if it was needed.

Heidi P.  |  First Impressions 
Rating:
5.0

I am actually very proud to have this facility in our community . It is a great asset and the staff is wonderful. Beautiful job !

Elliott S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Emily E.  |  First Impressions 
Rating:
5.0

Lady can't remember her name she was very nice and polite answered all questions I had..I like the way you get in and out of my storage building and how safe it is for me if sometimes I have go by myself ..thank you stay safe!! 😀

Marcelleta H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Royce L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Roy Y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Susan F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hunter A.  |  First Impressions 
Rating:
5.0

Very convenient, secure, and clean. Friendly, helpful staff.

Terri J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jose B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert H.  |  First Impressions 
Rating:
5.0

OMG THIS SITE HAS THE MOST FRIENDLIEST CUSTOMER SERVICE I HAVE EVER EXPERIENCE. Being 660 miles away from home I feel SECURE & CONFIDENT THAT THE STAFF WILL MONITOR MY STUFF.

angenitua h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nelson C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PERRY M.  |  First Impressions 
Rating:
5.0

Steve Punch and his crew at 331 hwy 70W Hickory, NC ARE THE BEST! They were so helpful and friendly!

Lydia K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kathy W.  |  First Impressions 
Rating:
2.0

I had reserved a 10X15X10 storage unit. When I arrived, there were not any 10X15X10 units available. They had to give me a 10X10X10 and a 10X5. They did find me two units that were close together. However, when I made my reservation, I wanted a 10X15 not a 10X10 and a 10X5. If there were not any 10X15 units available, it should not have been a choice to reserve such.

Ronald I.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Holly H.  |  First Impressions 
Rating:
5.0

The girl at the front desk that helped me was very nice and helpful.. she is a great employee

Chad W.  |  First Impressions 
Rating:
2.0

We did not know it was upstairs and our unit is the furthest from the elevator. So we had to put everything on carts go upstairs walk to the other side of the building and then unload the carts. Took over 3 hours with 4 people to unload 15’ moving truck. The only reason we stayed was so we didn’t have to pay for another day truck rental.

Michael U.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lexus C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Karen S.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Kevin T.  |  First Impressions 
Rating:
5.0

Steve and all the workers were just great!!!

David M.  |  First Impressions 
Rating:
5.0

It was Saturday and there was a very short wait. The staff was very friendly, helpful, and took care of me quickly. Even Steve the Manager was doing whatever was necessary to help the customers. I rate this location as the best of ANY UHaul that I have ever dealt with. Impressive

GARY G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Trans T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SAMUEL H.  |  First Impressions 
Rating:
5.0

We moved our storage crates from Pods to U haul. We saved almost 1/2 the cost by using u haul. Steve went out of his way to make our experience as easy as possible. Pods had unbelievable hidden charges and found out when I called to have the Pods picked up from the uhaul facility that they only picked up on certain dates and it would be almost 2 weeks until they could pick them up. I was never informed of this when I called to have Pods deliver the pods I was told to call back when we wanted the Pods picked up. Then Pods wanted to charge me for that extra time until they were picked up. They said they would credit one pod back but I had to pay the full months rent on the other pod. Steve at u haul said he would take care of everything and not to worry. Very pleased with the whole experience.

Sandy H.  |  First Impressions 
Rating:
5.0

The young lady who helped me was awesome! Very friendly and helpful! Explained everything in detail and made us feel comfortable and educated about the facility. Thank you!!

Jeffrey A.  |  First Impressions 
Rating:
5.0

Very secure storage. Clean and well maintained. Great knowing our belongings are in safe, secure, climate controlled storage units. The staff are very helpful and friendly.

Timothy D.  |  First Impressions 
Rating:
4.0

No Comment

Antony C.  |  First Impressions 
Rating:
5.0

Loved that they had a freight elevator made the moving in a lot easier and with the carts it was so much quicker very satisfied overall

Christopher V.  |  Online Move In 
Rating:
5.0

I been very pleased with UHall storage of West Hickory.

kevin r.  |  First Impressions 
Rating:
3.0

The day I decided to move into my stuff in the unit their was some very rude people packing the freight evaluator full while I was trying to use it also!! They have the right to use it also but Damm have some respect for others!! I know we are all on a deadline but really come on people don't be so Dam rude to others!! I even asked if there was another evaluator I could use he said no so I guess I was screwed it cost me more for mileage where I rented the truck for!!! Luckily I rented the uhaul from somewhere else!! I guess you win some you lose some in the long run!!

Pamela W.  |  Online Move In 
Rating:
5.0

All was well

Cynthia E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kim H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Herman A.  |  First Impressions 
Rating:
5.0

The folks here are the best!

pasquale m.  |  First Impressions 
Rating:
3.0

I would had rated excellent but they forgot to unlock 🔑 our unit... And unfortunately no one was there to unlock it for us..

Jessica M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Micheal W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephen B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Viewmont P.  |  First Impressions 
Rating:
5.0

I have been using uhaul for years and have Always had a good experience. Yesterday I went in and rented a storage unit and the service was very professional and very pleasant. It was a good experience

michelle d.  |  First Impressions 
Rating:
4.0

Cheerful, friendly, helpful

Georgia H.  |  First Impressions 
Rating:
4.0

Might be because of unusual events but had to wait longer than normal when reserving a storage unit and have my U Pod pick up from my resistance.

jeffrey l.  |  First Impressions 
Rating:
4.0

Very friendly and helpful

lucille o.  |  First Impressions 
Rating:
5.0

We had no trouble at all. It was wonderful to get a newer truck. Thank you so much.

janell q.  |  First Impressions 
Rating:
4.0

Place is very clean and easy to get into. Carts are available right up front.

Roland S.  |  First Impressions 
Rating:
5.0

The gentleman who checked me in explained and demonstrated everything the security card, lock and any information regarding the unit. I found the unit very clean and easy to access. Extremely pleased

Janice Y.  |  Reservation 
Rating:
5.0

Exceptional customer service

Gary S.  |  Reservation 
Rating:
5.0

Very helpful & alm the men workering seemed to enjoy what they were doing and were so patient!

Kim R.  |  Reservation 
No reviews have been submitted for this location.

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