Customer Reviews for U-Haul Moving & Storage of West Tampa

Rating:

3.0

Customer service was great. The waiting time and only having one staff member to assist customers on a Saturday morning creates extremely long waiting times.

Rating:

5.0

U-Haul always has the best trucks and equipment. Really appreciate the savings in time and money. Thank You

Rating:

5.0

Excellent experience

Rating:

1.0

My reservation requested for my trailer to be available for pickup at 12:00 noon at the Palm Harbor U-Haul facility nearly 2-weeks in advance. Early on the morning of April 6th, I received notification that my Trailer would be available for pickup at a U-Haul Dealer located at 5404 W WATERS AVE, TAMPA, FL 33634. The change through a huge delay into my already tight moving schedule! I arrived at the new pickup location 30-minutes early to minimize any further delay to my plans and was told that the trailer reserved for my use was still out on rental but was due to be returned by 11:30 am. However, it did not arrive at all by 12:15 pm and I told the agent that I needed to leave ASAP. The agent located another trailer at another U-Haul dealer and sent me there to pick it up. The agents there were extremely inefficient and caused me further delay. When I finally secured my trailer and drove it home to load, it was after 3pm! With my many years of rental equipment experience this out was entirely unacceptable! I hope that you can make the next experience more pleasant for your customers!

Rating:

4.0

The strap ratchet devices need maintenance. Couldn't get the straps out myself and your guy had to apply real brute force to pull them out.

Rating:

3.0

U-Haul app told me to return the truck at 8:30. Location does not open until 9 am. I was instructed not to do a key drop off at the pickup location. So, I had to wait for the location to be open.

Rating:

5.0

Excellent customer service. 👌 shouldn't be 5 star. Should be 10 star.

Rating:

5.0

Work on your vehicles

Rating:

5.0

Great customer service and the tow hitch work looks good very professionally done

Rating:

5.0

Friendly helpful staff. Expedition at providing the services needed.

Rating:

5.0

The A/C was broken, so moving around in that truck was really hot.

Rating:

5.0

No improvement needed everything was excellent, the manager was awesome! Mr. Micheal.

Rating:

5.0

Everything went quick and smooth. Mike was very helpful.

Rating:

2.0

Truck was not cleaned well. Front window was dirty and hard to see out of. Drivers side windows had writing on it that I had to scrape off. The check engine light was on when I rented this truck, they said it was OK to drive. The amount of gas was incorrect. The contract showed 1/4 when it really was almost empty. As soon as I pulled out of this location and went less than a mile the dash notified me that I had 27 miles to go before empty. The truck box leaked during our trip.

Rating:

5.0

So far so good! Keep it up.

Rating:

3.0

Return process needs improvement. The trailer was returned at just before closing time and the man who took the trailer was not pleasant. He said he would wait until the morning to check the trailer in, but I received a late notice the next day. i had to call to get someone to confirm the trailer was on site the following evening. I was only charged for the one day once the trailer was confirmed on site.

Rating:

5.0

The best service in tampabay

Rating:

2.0

The blankets and utility dolly were not in the truck. The truck was given to me on Empty, so had to find a gas station to accommodate 26 foot truck and towing car as soon as departed store (in town, no truck stops). Got gas, drove home and then had to TURN AROUND AND DRIVE BACK!!!!! To get blankets and utility dolly!!!! Of course I didn’t get to pick up at requested location 10 minutes from house….. I had to drive back to location 25-30 minutes from my house…. So I lost an hour and a half betweeen getting g gas and round trip back to uhaul to get blankets. Tow dolly number was not on original contract, so after being notified on Monday I was scheduled to pick up at 4:45 pm (I already had it!!!!), I called to find out what was going on and was asked to stop and find out the number of the tow dolly and provide it.

Rating:

5.0

Amazing staff

Rating:

2.0

No good customer service.

Rating:

5.0

Have had absolutely no problems with no one even after 2 years!!! I would recommend to anyone!

Rating:

4.0

Every thing went smooth

Rating:

5.0

Everything is great

Rating:

5.0

Great service

Rating:

3.0

No parking

Rating:

4.0

The customer service was great. I have no complaints 😌

Rating:

5.0

Great customer service

Rating:

1.0

Horrible service Mr Bob please call me

Rating:

5.0

Very professional and knowledgeable above all service was intoxicating in a good way. Thanks

Rating:

5.0

Excellent customer service. I was in and out in less than 10 minutes.

Rating:

1.0

I will never use u-haul for anything ever again because of my experiences with this location. There isn't enough room here to summarize all the problems I've experienced with u-haul, their staff, their policies, their inept staff, their terrible attitude towards people when the problem is on their end/due to errors, mistakes or shortcomings on their part. Glitches and mistakes "don't blame us, it's corporate's fault" Being treated as threatening by simply expressing frustration and unhappiness that there are so many problems. Going to my emergency contact adding late fees to an account with $0.00 balance and threatening leins. Having Mike Reyes, the General Manager tell me it doesn't matter what corporate says or what is discovered after reviewing past recorded phone calls because nothing is going to change. The list goes on and on. The most egregious act was that after attempting to go in person to have a question cleared up about my most recent bill and once again having problems, Mike Reyes slipped a 2nd and FINAL notice of termination of my contract into my account without sending it to me at all. I never received a first notification.. there wasn't a first notification in my account file either that I was ever informed of. The only reason I found out about this 2nd and final notice was because I called customer service for help after I left U-Haul of west tampa's office and the woman on the phone informed me of the notification and she then sent it to my email. I looked everywhere including spam. Mike Reyes never sent that notice to me and it's far from the first time I didn't receive correspondence from the location I had my belongings stored. That man tried to slip that notification in my account because the 2nd and final notification only allows the customer 72 hours to contact them to make arrangements to vacate or else you're screwed. Mike Reyes, the general manager at u-haul of west tampa, thought I wouldn't find out about the notification until it was too late. There is no way I could've known without contacting customer service because he did not send me that notification by any means. Thanks to the way management carries itself this location is foul, misleading, inept, predatory and vindictive. Goodbye U-Haul.

Rating:

5.0

Nicole and Angel as well as Michael the manager provide superior customer experience. They and the rest of the staff are great

Rating:

1.0

Take this 3 party company away from using uhaul.

Rating:

1.0

Discontinue this location.

Rating:

5.0

The people is very nice, thanks.

Rating:

5.0

This is not this locations fault but my reservation was changed 2 times without talking to me. I scheduled this truck to be picked up 5 min from my house. Then I had to drive 30 minutes out if the way to find out the trucks not there and drive another 20 min. Miserable experience.

Rating:

5.0

Good

Rating:

5.0

A smooth move

Rating:

1.0

Staff wasn’t friendly, I had to find employees to help. They couldn’t locate my order for the equipment. I had to call and return the order myself in front of your employee. Very poor service.

Rating:

5.0

Always great customer service at this location

Rating:

4.0

Great service very attentive to customers

Rating:

5.0

The staff there is absolutely incredible and helped me out every way possible and just made it a very pleasant experience I will say hats off to the young lady named Cherokee, Brittany and the manager there should be extremely happy because of these two ladies went above and beyond what they needed to do to take good care of me. I will always keep running from that facility!

Rating:

5.0

Outstanding service. We are delighted with you. However we have a white pleather couch. One of the white cushions has a red ink stain and slight puncture. We do not see a clue as to the cause of the red ink stain other than the pads supplied by U-Haul. We have tried many cleaners and have not been successful. I have before pics. What recourse is available to us?

Rating:

4.0

The air conditioner in the 10 foot moving truck that I rented was not working. It was hot and miserable. I was not told whether to drive with a trailer hitch pressed in or out. I had to return the truck early due to the air-conditioning not working. I feel as though I should get some sort of a refund

Rating:

5.0

I like Uhaul

Rating:

5.0

Very fast and profesional service

Rating:

5.0

Excelente

Rating:

5.0

My truck's check engine light was on.

Rating:

5.0

Wonderful service! Thanks for everything from website, customer services, delivery

Rating:

3.0

Parking area was crowded and congested. Pickup and drop-off needs to be better organized.

Rating:

1.0

The worst experience ever and still haven't got refunded for everything they have charged me. I will be letting everyone on my behalf to not go there.

Rating:

5.0

Pray for more people to move

Rating:

5.0

Mantener el servicio que fue excelente gracias muy complacido.

Rating:

5.0

My grace is a really great manager. He's been at this location a long time. And he's just a great guy. He's really saved me a couple times

Rating:

3.0

The workers are great but not sure I like seeing that there was rodent poison n traps in my storage unit if I would known you hv rat infestation I wouldn’t be using you since this was last minute move I had no choice but I’ll b calling to office on Monday morning I don’t like the idea of rats in my stuff

Rating:

1.0

Charged $25 fee after move out for leaving a broken dresser that was broken WHEN MY STORAGE UNIT WAS BROKEN INTO AND TRASHED, and uhaul failed to contact me. Then when they said they DID contact me, which they did not, my unit was not even listed on UHAULS police report. The door was NEVER fixed since it was broken into. If I could rate 0 I would. Give me my $25 back. Assholes.

Rating:

3.0

My card has declined and I have a deposit.

Rating:

5.0

I want to express special gratitude to all the employees who helped me! thank you very much!

Rating:

5.0

As a business owner I use U-Haul all the time. This location in particular goes above and beyond expectations everytime!

Rating:

4.0

Thank You, I really Appreciated your understanding of my circumstances. Sincerely, Wanda Crosby.

Rating:

5.0

My experience with the Tampa , FL UHaul has been excellent. I have kept 4-environmentally controlled rooms for > 8 years and most highly recommend their services. Thank you UHaul.

Rating:

3.0

Everything was fine except that for the smaller storage rooms there is no acess after office hours and the location of my storage unit was somewhat of a inconvenient to get to. You need to go up a flight of stairs and go around like a maze. If you had big and heavy items it would be a problem.

Rating:

3.0

The day I called to move out the guy told me he would be sending someone or himself to remove the lock off of my unit. When I arrived with a uhaul truck they had in fact not removed the lock there for I could not access my own personal lock to get into my storage. I called 5 hours prior. Luckily there was someone on sit an hour after their closing hours who took it off. You have to call this facility over 4-5 times and potentially will be answered. I personally would not rent at this facility again but hopefully other people have better experiences than I did.

Rating:

1.0

The storage unit is good but the accessibility did not have the best conditions. First a U-Haul vehicle was parked in the entrance for no reason and second accessibility was very difficult especially to transfer bulky and heavy items.

Rating:

5.0

Appreciate the assistance provided at checkout by the representative. Excellent experience!

Rating:

5.0

All good

Rating:

5.0

I field happy

Rating:

5.0

None

Rating:

5.0

I will bring business to you anyone in my family or friends or acquaintance I will let them know that your service are A+ average great service the staff are awesome your time management is excellent and the gentleman that help me is in the right place the right job he should be recognized because he's a hard worker he's versatile he was helping three people at a time trying to get things done he's amazing I just don't know his name yet but when I do I'm not sure but I believe his name is Michael Reyes this young man has a lot of ring holes in his face he's remarkable

Rating:

5.0

Helpful staff and the facility is very organized and stocked with all necessary moving products.

Rating:

5.0

No problems thank god

Rating:

1.0

They had me scheduled an hour away just to arrive and it’s not there then charge me a whole other amount then the one that was listed, next time I’m going to find another way to move

Rating:

5.0

Excellent

Rating:

1.0

The person who assisted me was very rude and he didn’t give clear instructions to my unit.Basically stated I did everything online so the instructions was online instead of going over the details with me in person because from my knowledge I didn’t know I requested a upstairs unit.Instead of offering another option for me to switch units just basically told me it’s not his fault he didn’t book online I had to go to a different storage unit I requested a refund I was over the rudeness needs customer service training. On the other hand Brent was very helpful and apologized on behalf of U-Haul and told me he would handle the situation

Rating:

1.0

We rented this storage unit for our business because the advertised hours for access were 5am-10pm. However, after the first day we used it at 6pm we went back the next day at 8pm and were locked out of the building completely. It was a Sunday so we tried again Monday only to be locked out again. What no one told us is the the building we were in was only accessible from 7am-7pm which doesn’t work with our schedule at all. This wasn’t anywhere on the website or in the contract for rental. I called and they confirmed (rudely) the 7am-7pm time frame for only that building. I was told when we took our lock off we would get a refund since it had only been 3 days of use. We took our lock the next morning and received an email saying we owed $0.00 but no refunded amount was given. Terrible experience all around and I now have to pay another facility for this month while also having paid for this unusable space.

Rating:

5.0

Thanks

Rating:

5.0

The U-haul worker who helped me was very nice and made sure I understood how everything works. He showed me my unit and made sure I was moving my stuff in okay. I believe his name was Brent.

Rating:

5.0

Great service.

Rating:

1.0

Y’all already know why I was very disappointed ! I have spent so much money with you guys in my lifetime , and never missed a payment and with all the trouble I ran into along the the move from Washington state getting locked out without even a call to lmk .. was more than inconvenient since I got dropped off ! I will say the gentlemen that stopped by as I was leaving one night , I guess I sounded an alarm ? Unbeknownst .. he was very well manored .. unfortunately it didn’t compare to the crap I had to deal with the rest of the time!! Even from Washington to San Diego customer service has just gone way down!! Pretty sad!! Lucky you got one star!!

Rating:

5.0

The customer service was excellent

Rating:

5.0

Very clean! That's my first impression.

Rating:

4.0

The price could have been cheaper for that size.

Rating:

5.0

I appreciate the business I received when I was able to manage it. Thank you.

Rating:

5.0

We had a great experience. I wish I had his name, but the young man that checked us in for our truck rental and storage was outstanding. One of the best customer service experiences I’ve had in a very long time. Thanks for making a tight schedule and stressful day a little less stressful.

Rating:

1.0

I CALL TO MAKE RESERVATIONS FOR A STORAGR OVER THE PHONE WITH CUSTOMER A MAN NAME ROOSEVELT SAID THAT THE STORAGER WILL BE $79 A MONTH AND THAT THE STORAGER WILL FIT A 2 BEDROOM APARTMENT FURNITURE WHEN ME AND MY MOVERS GET THERE THE STORAGE WAS NOT THE SIZE FOR A TWO BEDROOM APARTMENTS MY STUFF IS NOW SITTING IN THE HALLWAY OF THE STORAGE AND MY STUFF COULD NOT FIT IN THE STORAGE I WANT A FREE YEAR OF STORAGE

Rating:

5.0

Good place and real nice.

Rating:

5.0

Los felicito muy buen trabajo

Rating:

5.0

Brent provided excellent customer service.

Rating:

1.0

Just Lost 2 storages called spoke to a LADY that didn’t tell me OR PREVENTED ME To LOOSENING my Mother’s Stuff. I asked to make a payment and she said NO. Than I asked to write Down That i was Coming Down to make a payment and she Still went and Sold Two storages for 35 each…. When i was in a funeral trying too make a payment over the phone… And here they go and sold you’re stuff to Random People that take you’re id and take you’re personal information.. you’re trying too hold onto you’re stuff every little thing you can hold on and Here they come and sell it… you’re truly Trustworthy that they’re going too work with you… Not to sell it. Specifically with Covid-19’s killing people and Rent Going dooooo Hi… they should give you 2 to 3 months and make arrangements for you too pay and get it Out…. I lost my mother’s twos brother’s this year… going to funeral and i get the Bad News they Sold my mothers stuff… i even called the manager Mike to stop the person from taking my stuff They Do Nothing… went to another manager in waters ave MR Guillermo he send them a text And still didnt work it Out… I even asked too buy it Back and still they didn’t CARE… they preferred me too get all my stuff I being paying in west waters for 5 yrs… Mr Guillermo did advise me and he would call me to make payment… this guy i definitely give him 100 percent stars… 5 estrellas he helpful and awesome awesome work.. go to Guillermo at the Waters store… never ever Will I go back to any Storages in my life… i preffed to selling it from home or give it to people in need.. peoples getting you’re id and you’re personal information is wrong they should not be doing that selling you’re storages when you always have bank account and bank letters and all you’re son daughter information… thats why theres alot of identity theft HERE IN FLORIDA… sorry But bad bad bad Thing just got home after 3days of bad bad costumer service seriously don’t recommend stopping putting you’re trust on people that Don’t care about you and your stuff… its all about MONEY….you’re called to make a payment don’t want to take it… and then You Looses Everything….Really a bad DAY lost my mom and all her Memories sad sad sad…Mike and that lady didn’t Helped in Any Way.. wont recommend that Store To NO ONE….please be careful….where you put your Belongings and you’re important papers it can fall to the Wrong Person….

Rating:

5.0

Personal eficiente, muy buen trato

Rating:

2.0

Experience was below average, compared to extra space..

Rating:

5.0

Dropped off a one-way truck and tow trailer from across the country. The manager and staff were incredibly friendly and helpful. Big thanks for the help returning the equipment, getting storage and unhooking my vehicle.

Rating:

3.0

Went up on the cost with a very short notice. Access doors to unit were rarely opened. Mice had been in my unit and chewed up certain plastic containers. Front desk staff weren’t very attentive and seemed to have attitudes often. My rental truck was cancelled because I was 20 minutes late. I did not receive notice or phone call.

Rating:

1.0

I was lied to about the pricing.

Rating:

5.0

My issue is not with this location. The staff here were very friendly and helpful and the storage unit was clean. The issue is when I first called Uhaul they issued me the wrong storage unit twice and it involved me driving out of my way. Also the uhaul I was issued from the St Pete location was very dirty. I was such in a rush to load my personal belongings that when I off loaded them into storage they were very dirty and dusty. Also the dolley handle in the back of the uhaul was damaged. On the side wall of the back of the uhaul there were brownish bloodish stains. So disgusting. Throughout this whole ordeal I constantly called customer service to complain but was put on extremely long holds and was even told we would be contacted back within 72 hours from a manager. That has yet to happen.

Rating:

1.0

The manager has a terrible attitude with the clients!. She does not care about the business at all. The employees under her management have much better attitude.

Rating:

1.0

They where horrible no time to get my stuff

Rating:

5.0

Na

Rating:

5.0

We got to unit at 4:30 and told we had 30 mins to empty our entire unit. We were able to do it but had staff waiting at 4:55 and rather than help just watched. Not sure on the policy of touching customers stuff but would have been helpful to have an extra hand

Rating:

2.0

Se me quedaron unos paquetes el cual llamé para averiguar y me dijeron que si estaban en el lugar y que yo paraba por ellos y cuando fui ya no estaban quisiera saber quién me responde por mis artículos perdidos

Rating:

5.0

Me parece que entra gente sin registrarse cuando la puerta esta abierta.

Rating:

5.0

Nichole Norma Melissa Alex We're all extremely helpful!!! Thanks to all of them for their kindness and help.

Rating:

1.0

Deberían de dar mejor la información y el servicio de llamadas son malos y ni decir sobre las recetas para almacenamiento el servicios no me gusta es eso colmo qué un lugar de esos con tantas bodegas apenas tenga traes carritos de carga el el lugar

Rating:

2.0

Cancelled my truck reservation. Wrong time was recorded by associate. I’ve always used UHaul and I’ve never had any problems until 3/27/22. It totally ruined my move in day for today. The associate had an “Oh Well not her fault” demeanor. I won’t be returning to the West Hillsborough (Tampa) location ever again. The Gandy Location (Tampa) helped me out with a truck not the same size but I could work with it.

Rating:

3.0

Multiple fees when late and an increase in the monthly rate pushed me to take my stuff out.

Rating:

3.0

Buena ubicación y el personal muy amable pero muy poco espacio para estacionar y acceder al storage. Además de que tome el espacio para que las cosas estuvieran resguardadas y en dos oportunidades hubo problemas de agua y en una de ellas se dañaron cosas que no se reponen con dinero.

Rating:

5.0

Questions throughly answered. Attentive reps. Evelinda was very helpful answering all questions! Unit was closed out December 23 2021. Excellent experience!

Rating:

5.0

Todo bien gracias

Rating:

1.0

There is no proration for storage units which is not correct for customers! Especially since it was turned in (freed/move out) 3 weeks before the next due date and there was no credit given (returned credit or in house credit) which I personally think is wrong, they will lock up your unit if you don’t pay ( not my case, I always paid before my due date) but you can’t get reimbursed or credited for future use!!! This is very wrong to the consumers!

Rating:

3.0

My unit was tampered with. And items were stolen. Very upset since i was expecting to be able to sell to make it theough since to covid was without working for almost 8 weeks

Rating:

4.0

Your store on W Hillsborough Sve in Tamps, is a great place, always clean organized great signage friendly and knowledgeable staff always will willing to help and be available, KUDOS to Manager Michael, he is hands on on every aspect of the business always present for customers, there is always a solution when he is on duty, during pandemic never missed a beat, was more diligent than ever. In my case, personally have received always the best advised during difficult times we all faced! Always ready to serve with a smile and sinny disposition! Thank you Michael and crew who follow his prime example! Edna Y Gacharna Bermudez A very satisfied customer. Gracias Michael

Rating:

5.0

The area was crowded at times, but overall very easy to get in and out.

Rating:

3.0

Not convenient on Sunday

Rating:

1.0

I rented a 5x5 cube. Realized it was too small after checking in, and during my move. I called Uhaul- same number I've been calling. I asked for a larger cube and they accommodated me with a 5x10 cube. When I arrived to move in, I explained to the check in peeps in what transpired. They all acted stupid and denied having a 5x10 cube available (even though I I knew the number of the cube I was promised and it happened to be empty- and a 5x10...) I called the same number hoping to get the same guy, but got a lady. She told me there was no way for the previous guy to know what cubes were open. So- I figure the guy on the phone had a magical computer which gave him a special power to see available cubes. Or- I have ESP and hallucinated the whole experience to know what cube number was available and that it was a 5x10. Either way, Uhaul would not honor the promise or compromise with me on a larger cube. The girl on the phone actually asked if there was any thing 'else' she could help me with. She thinks she helped me???(Clearly she's in MENSA) In summary, my opinion is that if my dog smoked Crystal Meth, he would still be smarter and more organized than these people at this location. Since my stuff wouldn't fit in their aquarium-sized 5x5 unit, I had find other arrangements to store my stuff. Bravo people! Bravo...

Rating:

4.0

Lo unico que no esperaba fue que el cuarto de almacenamiento que me toco quedo en el segundo piso y no hay elevador para subir la mudanza. Fue un poco pesado untilizar la escaleras para subir cosas pesadas. Por lo demas, todo el servicio fue muy bueno y el personal es excelente.

Rating:

1.0

I was rented storage on a second floor, this was not disclosed until AFTER payment had already been processed. Also, iT IS IMPOSSIBLE to get a hold of someone over the phone!! I literally called at all times of the day and NEVER got a response. I had to call another U Haul facility to get assistance. Customer Service is non existent. Clean house, and start over!

Rating:

4.0

I was very satisfied with everything

Rating:

4.0

Their manager and billing department need additional training

Rating:

5.0

👍👍👍

Rating:

4.0

I would give 5 star rating it wasn’t for Trucks parked in back. No parking at all. Two spaces available and people waiting in line to drop off or pick up from their units. Otherwise, there was no problem. Unit was clean! Great staff!

Rating:

4.0

Would be nice to have 24 hour access.

Rating:

5.0

N/A

Rating:

1.0

With American on the move due to both Covid and Summer Season, more U-Haul personnel, Storage and Serviced Equipment are Seriously Needed...!!!!

Rating:

5.0

Todo el personal fue amable pero muy especial el trato de.la señorita norma ...gracias.

Rating:

5.0

Professional and quick!👍👌💯😊

Rating:

4.0

The storage building was difficult to access with the amount of uhaul equipment on site. Other than that, the place and the people were great.

Rating:

5.0

Great team

Rating:

5.0

Thanks for everything.

Rating:

4.0

It took a long time to check in and I feel some of the paperwork can be less

Rating:

4.0

Norma was wonderful and extremely helpful. Also the gentleman with the broken arm that worked in the shop went above and beyond to assist us with parking and access to the unloading dock. Facility was clean. Seriously needs a larger unloading area though!!

Rating:

3.0

Parking was filled with employee vehicles and excess uhaul trucks making loading difficult.

Rating:

2.0

I rented a pickup truck and a storage unit same day. When I arrive to pick up the truck and claim my unit I was told I had until 5 to access my unit that day because I could only access it during staffed hours. I went back home and loaded up the truck myself and then drove back over to the location to unload into my unit. I arrive around 4:46 and couldn’t find my unit so I went to the front door to ask for help and the door was locked before 5. I went around the back to see if I could find it and I saw a couple of employees that helped me in the right direction but for some reason wouldn’t tell me that I couldn’t use it because they were are leaving early. So I ended up calling the store manger 4 times because his number was a on a board and didn’t answer or even call me back after a voicemail. So I needed to bring the truck back to my house UNLOAD all my stuff myself and wait until the next day to then again RELOAD all my stuff. When I dropped off the truck the guy I spoke with accommodated me but I wanted to make you aware of the situation.

Rating:

4.0

There was some water damage to my things and I'm filing a claim for the damage out side of that the experience was good.

Rating:

3.0

There was no lock in my storage unit

Rating:

5.0

I utilize U-HAUL for my Business and Personal needs.......Storage and Propane. Michael Reyes and his Staff are AWESOME!!!

Rating:

5.0

I just think they need a elevator for the second floor and you need cooling I there

Rating:

4.0

Leticia, customer services from her very freindly, courtesy and very professional.If I need another truck Uhaul I back to be services for her.

Rating:

2.0

I stood in the store for a good five minutes while the girls knew I was waiting and they were complaining about another employee to each other.

Rating:

4.0

Sirve de mucha ayuda maravilloso

Rating:

1.0

People sleeping in units. Clearly not safe

Rating:

5.0

I have used U-Haul storage and towing a trailer before and soon a new storage and truck, I have always been very happy with the staff and products! Thank you!

Rating:

5.0

Secure clean facility...various storage options...great staff

Rating:

1.0

The cars was very small, u can not load it and the most incredible thing Only one elevator at the corner of the begging of all the units and is very unfair. They give me my unit in the other side of the elevator so far far far from my unit. Is very frustrating and hard to move all your stuff. Need two more elevator for the convenience other customers. Very disappointed 😞

Rating:

5.0

Very friendly smart i love it thank you

Rating:

5.0

Very helpful and caring staff # 1 storage in the world

Rating:

1.0

This location will try to overcharge you. Their management and workers are so unprofessional. I moved out of a storage before the next due date and they knew it but still tried to charge me. They are pulling some type of illegal scam. U-Haul corporate need to investigate this location ASAP!!!"

Rating:

5.0

Thanks

Rating:

5.0

Michael Reyes who is the Manager and his entire staff treated me with tremendous customer service. Very professional, courteous and efficient. Tony Fasulo

Rating:

5.0

These folks here are profesional, helpful and friendly. Excellent place.

Rating:

4.0

Everything was great until I asked to close my storage-I took my picture, sent in the close out procedure-it took almost a month and 2 phone calls and an email to get them to close it after I also received a late notice and a late fee (which I didn’t owe them a dime)...but after the final phone call..all was taken care of! Thanks

Rating:

5.0

Michael Reyes store manager and team members are extremely busy always, particularly this holiday weekend however unwavering in keeping up with the extra load and go the extra mile (literally) largest store in the area, to assist in every which way possible. Michael is knowledge of every product service location equipment etc

Rating:

5.0

Gracias pude resolver todo bien gracias por el buen trabajo al cliente

Rating:

5.0

If I ever need another storage unit I will go back to uhaul at 4406 west Hillsborough ave. They are so helpful and the.manager Mike is awesome.

Rating:

4.0

Overall experience was great, but the doors to get into the storage facility were broken most of the time, thus anyone was able to walk into the facility without a security card.

Rating:

3.0

I paid my bill in full on the due date 6/22/20 and actually found a home and moved out 6/25/20 . I went to the office to see if I can get a prorated rent, some of my 121$ I spent back and was told I couldn’t! There’s nothing in my unit! Then was asked if I wanted to go ahead and checkout?! WHY, so you can KEEP my money and rent the unit out AGAIN and double your funds! Yeah, RIGHT! Looks like I’m keeping my lock on the unit the rest of the month for no reason at all! TERRIBLE customer service! I will NOT be using uhaul ANYMORE! And definitely not recommending to anyone else to get SCAMMED!

Rating:

5.0

Mr. Reyes is a great manager very polite, helpful, and had great customer service skills. He also answered and explained all questions I had.

Rating:

4.0

is my storage unit closed out?

Rating:

5.0

Staff was helpful, facilities were clean and well maintained.

Rating:

1.0

The storage buildings are not designed well at all! They have way too many rental trucks and trailers blocking the driveways, this facility is not large truck or trailer friendly. I brought in a 16' trailer to load and it was near impossible to maneuver especially with other vehicles in the same area! I would NEVER use or RECOMMEND this facility for any type of storage. Inside building 3, there is a strong order of urine!

Rating:

5.0

Friendly and helpful staff.

Rating:

5.0

The best Uhaul facility with great customer service!

Rating:

5.0

The staff was very helpful and polite. Thank you Uhaul Truck and Storage for taking good care of your customers. You are/were a Godsend and I really appreciate you help. Blessings!!❤

Rating:

5.0

Everyone was extremely helpful and friendly

Rating:

5.0

Very simple and quick process to rent/return a vehicle, as well as when renting a unit. Completely stress and worry free.

Rating:

5.0

I have had a treacherous year. I greatly appreciate the assistance you offered in the midst of my traumatic year. THANK YOU

Rating:

4.0

Good!

Rating:

4.0

I love that the unit was temperature controlled and very large! I liked the large hallways and elevator to make moving larger objects around easy. I would have enjoyed longer hours to access The unit

Rating:

5.0

Great staff.

Rating:

5.0

Staff were very professional and polite.

Rating:

5.0

great expedited services

Rating:

5.0

Great manager, very friendly

Rating:

5.0

With 2 years of storage I am blown out of the water with Uhaul consistency.

Rating:

2.0

The only problem I really had was when I was moving my things out of storage, I realized a lot of my things were missing that were definitely put in my storage unit. I have a washer and dryer that leg

Rating:

5.0

Great service.

Rating:

5.0

NICE STORAGE I CAN RELY ON YOU ALL at U-HAUL.

Rating:

1.0

Service es soss y told de manager my forniture hay have mood

Rating:

5.0

Is good

Rating:

5.0

Never had a problem with anyone or the storage unit.

Rating:

5.0

The 2 ladys that helped with my check in were awesome they were so helpful with getting my set up and making sure i had everything i needed.

Rating:

5.0

Maravilloso storage.

Rating:

5.0

Erica and the rest of the staff were great! Super helpful and friendly! Drop off was quick and easy. Thank you for making the move a little bit easier.

Rating:

4.0

Good

Rating:

4.0

Great customer service but charges weren’t corrected. Still trying to get it handled.

Rating:

2.0

The manager is the problem, change him please

Rating:

5.0

Buena atención

Rating:

5.0

Fast and convenient

Rating:

5.0

Great Service! Not only was it fast, but the gentleman had a great sense of humor, and trust me I needed it after my long drive from VA. Thanks a lot!!

Rating:

3.0

Im upset because you dont give refunds to customers that only went over 2day having there stuff to take everything out for that month. I wish i known that i would of took it out before the new month c

Rating:

1.0

I’m unsatisfied with the storage every time I Go to drop something off it’s so over crowded. On Sunday’s it’s horrible the same drive entrances is used an exit there’s no other it’s dangerous.

Rating:

1.0

It was my first time renting a storage and when I asked for help they just weren’t really interested in answering some of my questions, trying to make me feel dumb. Such poor service will never rent.

Rating:

5.0

Excellent service , especially considering that there were more people in line behind me , I wasn't made to feel pressured into making a decision . I was given options and answers for my situation .

Rating:

1.0

Unprepared. No communication. A very unpleasant experience. Never use them.

Rating:

5.0

They were very professional at all the time.

Rating:

5.0

Everything was great as far as the staff. The u haul system kept crashing though at checkout

Rating:

1.0

There were roaches in our belongings. This is unacceptable. Also the unresponsiveness of the facility is very disappointing. And if I was like that at my job I would get fired.

Rating:

5.0

Great service

Rating:

5.0

The staff and facilities were friendly and clean easy access and close to home

Rating:

5.0

To Uhaul I have been very happy with Uhaul service moving in town or out of town. I will tell my friends when they decide to move call Uhaul.Two thumb up

Rating:

5.0

Perfect. Atención

Rating:

5.0

Very pleased

Rating:

5.0

Employees are very helpful and very friendly. The management is very understanding and are willing to work with you. I would use there storage facility again it was clean,safe they made my move easier

Rating:

4.0

Hello. I didn't have any surprises (that's a good thing). The parking lots could probably be swept more frequently but otherwise, the storage units were clean & I didn't see any pests. Thanks!

Rating:

3.0

You should make it easier to alert customers to the needs for box accessories. The counter person did not supply them when pulled the boxes. I had to come back and ask what to put hanger on.

Rating:

5.0

thank you

Rating:

5.0

Helped my wife load things into her car. They were great.

Rating:

2.0

The power kept ing out during move in with our cars loaded and we couldn't access unit. There was dirty underwear in my unit and when i moved out just a few weeks later my stuff smelled like smoke.

Rating:

3.0

I thought I had a 10x15 climate control unit but when I arrived it was not

Rating:

5.0

I have been a customer for over 5 years and I live elsewhere out of the area and my things was well good and taking care off this Uhaul is the best I will do this again it I had to

Rating:

5.0

A safe place to storage i recommend

Rating:

5.0

Staff/Owner very helpful. They offered to go above and beyond to make pick up and delivery easy ptocess

Rating:

5.0

Wonderful staff, and clean facility! They made the process simple! Barb

Rating:

5.0

I just have a complaint. Nobody explained to me that if my storage space didn't have AC my mattress would get mold. If somebody would told me that I would sure get the one with AC. I THREW IT AWAY

Rating:

1.0

Reserved online a climate controlled unit and when I arrived at the store, neither the size or climate control was available for me. Had to go somewhere else.

Rating:

5.0

The employees were very friendly and knowledgeable. I will recommend this company and facilitating to anyone who needs help on moving and storage. Thanks for your help.

Rating:

3.0

The 2nd floor was fine and climate controlled so no problems. However, the 1st floor smelled musty. They should not charge for access after 7pm. People need to access stuff after their work day.

Rating:

5.0

Great facility!

Rating:

3.0

Good facility but there needs to be a better plan in place to open the big bay doors in the back. When you press the intercom no one answers and you have to go all the way to the way to the front

Rating:

5.0

The woman who delivered our U-Boxes was on time, helpful, and very courteous.

Rating:

5.0

Was a good experience

Rating:

5.0

The people here are GREAT !!!! After a 20 hour drive, they got me into my storage quickly, answered all my questions, and were very helpful. The facility is very secure. I highly recommend them !!!!

Rating:

3.0

The storage facility doors were always open and you could walk right in the door. No way to email receipts on auto pay accounts and manager and I worked with corporate to inform of issue...

Rating:

5.0

The lights should come on sooner. It's remote and you have to walk too far before the lights come on. Otherwise A+

Rating:

5.0

Great Service

Rating:

5.0

Professional and caring! Thanks for all your help from your staff and employees.

Rating:

5.0

thanks