Customer did not leave a comment.ERIK S.
Customer Reviews for U-Haul Moving & Storage of West Utica
Utica, NY 13502
(Old Dunlop Factory)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Chuck A.
Customer did not leave a comment.BETTY J W. | Overall Experience
I've used another area location and have most always been disappointed in some way. The West Utica location was clean, friendly, well maintained, and staffed with nice people. I would absolutely use this location again.Kathryn M.
Customer did not leave a comment.DANIELJ JR H.
The lock was not inside the unit as was written in my confirmation. The access code provided was incorrect. (They only use 4 digits not 5). The front desk helped me on that issue. Then I found the unit but it had a Zip tie in the slide that was difficult to break as I don’t carry a knife with me. Then no lock inside so I had to return to the front desk to get a lock.Kathryn H. | Online Move In
YOU JUST CAN'T TELL PEOPLE THAT THEIR PAYMENT WILL POST WHEN VEHICLE IS RETURNED...AND THEN POST IT ON A SUNDAY BEFORE THE VEHICLE IS EVEN PICKED UP. This caused a tremendous amount of hardship...to the point where I couldn't pick up my medications. Absolutely insane what u do to people. Plus,I got $100 in bank overdraft charges for the ineptitude of your clerk. Should I also mention that I spent 6 HOURS TOTAL on hold during this move from hell???? Contact form??? That goes to another inept clerk??? Never mind the "next customer" warm 'n fuzzy crap...what are u going to do to improve MY situation????TIMOTHYGLENN C.
It was a fantastic experience!!!JOHN D.
The problem I had was the person renting the truck I reserved never returned it in time , so the young lady worked hard to meet my needs, yet not hinder the reservation following me either. She was very professional. It was easy to get in and out of too, an excellent location.Glen K.
Very helpful and friendly .JACKL O.
Nothing it was perfect, fast service.Venice E.
Customer did not leave a comment.JAMESP L.
Getting a customer service "person" on the phone, especially after hours was awful! Very cumbersome. Go back to using people for customer service. I had to make a special trip to the store to get answers about my rental because I wasn't able to get them on the phone. Doesn't seem right in 2021.RONALDJ II C.
The roof of the truck had a hole that when we moved in the rain caused our bed mattress to become soaked. We pointed this out upon return and were not credited or compensated. The rental process itself was very easy.casey G.
The associate was very personable and efficient!Susan H.
Customer did not leave a comment.MADELIN C.
Haven't been able to access my on line receipt.Pamela W.
Customer did not leave a comment.Kyatta W. | Overall Experience
You guys are awesome. I value your service. Tammy and everyone in this location offer wonderful customer service. The 1800 service could be better. I was on hold for over 19 minutes, too long.INGRID Q.
I tried to call first at 8am and the automated system put me on hold .Improve automated phone system. I drove to the site and the girl was very helpful. (Courtney)MICHAELJ B.
Customer did not leave a comment.andrew a. | Overall Experience
Customer did not leave a comment.Sara R. | Overall Experience
Customer did not leave a comment.Vincent F. | First Impressions
Customer did not leave a comment.Michael A.
Customer did not leave a comment.April Z.
Best possible experience.PETER F.
Customer did not leave a comment.Tom H. | Overall Experience
The gentleman I spoke to and helped me was very good keep him happy and employedDAVID K.
easily marked drop off points. Employee was waiting so didn't need to look around for someone to help turn the van in. Plus gave us directions to the next stop we needed to go.Theresa G.
Later return hours? The Oriskany Boulevard location was excellent to work with, I highly recommend!David D.
Customer did not leave a comment.JAIMEM A.
They were efficient and professional. It was the easiest part of my day.PETERRAMSAY T.
Customer did not leave a comment.Joanne B.
Not what u can do Better David the associate and thr other gentleman he worked with were so nice and professional I definitely appreciate thatMikila R.
Customer did not leave a comment.DANIELPETER C.
Customer did not leave a comment.JOSEPH M.
Customer did not leave a comment.Susan H. | First Impressions
Customer did not leave a comment.MICHAEL H.
Customer did not leave a comment.VICTORIA D.
Customer did not leave a comment.CHRISTINEM H.
My truck was given to me at a quarter tank; also the one worker who was male was not very friendly. He seemed to be very flustered.Tyler H.
Customer did not leave a comment.RUTHMAY D.
Customer did not leave a comment.Deborah D. | Overall Experience
Customer did not leave a comment.David C.
Customer did not leave a comment.aluel d. | Overall Experience
Customer did not leave a comment.TIMOTHYJOSEPH C.
The young lady that took care us in the beginning when renting the unit was very helpful. I explained to her that my daughter had limited mobility and needed a unit that was close to the entrance and she was able to accommodate her. That to me meant a great deal to us. The staff is extremely friendly and very helpful !!! I would highly recommend using this particular Uhaul establishment.tammy s. | Overall Experience
Staff at this U-Haul location is top notch very polite people very nice very courteous took care of me and sit talk to me for a while definitely recommend renting trucks from them I'll see you guys soonJOSEPH F.
There's nothing to improve while I were there. The staff were excellent, I have already recommended this location to others.Sabrina B.
Customer did not leave a comment.Julie O.
Customer did not leave a comment.ROBERT JR C.
All employees were great, I would definitely go there again!Scott C.
Customer did not leave a comment.Jill L. | Overall Experience
Customer did not leave a comment.Alan S.
Customer did not leave a comment.CHRISTIN H. | First Impressions
Customer did not leave a comment.Micheal W.
Customer did not leave a comment.marsha S.
Our Uhaul customer service person was knowledgeable and helpful. She attached the trailer, loaded the equipment in the F150, and walked us through the use of the trailer. Perfect experience.CICILIAAUDREY G.
Move in process was easy the only thing I would have changed is the process of opening the door when reps aren’t available easy to understand. When I first got there it took me about 10 minutes to understand you had to use 2 key padsSage Q. | Online Move In
Customer did not leave a comment.DENNISB JR B.
Customer did not leave a comment.JEAN P.
Customer did not leave a comment.Shayne W.
THANK FOR BEING SO AND KIND I DEFINITELY WOULD COME BACK.Mary W. | First Impressions
Great customer service very friendlyMICHAELJ JR R.
Great serviceJack O.
Customer did not leave a comment.WHITNEY W.
Customer did not leave a comment.Adrian E. | First Impressions
Customer did not leave a comment.Christopher B.
Customer did not leave a comment.David G.
Customer did not leave a comment.Taniequah A. | First Impressions
Customer did not leave a comment.C H.
Great serviceJACK L O.
Customer did not leave a comment.Edward S.
Great to do business with!!!michelle p. | First Impressions
Customer did not leave a comment.niesha s. | First Impressions
Customer did not leave a comment.William O.
Customer did not leave a comment.MARK V.
Very friendly and helpful. They went out of their way to help after closing.JONKEITH L.
Customer did not leave a comment.BERNARD V.
Customer did not leave a comment.BRANDONE R R.
Customer did not leave a comment.BRAM SCOTT L.
I had a reservation, came early, upgraded truck and everything was great. Great job done by allCARRIEE W. | First Impressions
Customer did not leave a comment.Javier P.
Customer did not leave a comment.CASSANDRA S.
Very clean truck love the employeesJAYLYNN B.
Customer did not leave a comment.Julie F.
This location is operated by friendly staff very easy to work with. I will be happy to recommend this location to every body.CHARLESRICHARD S.
It took almost a half hour on hold to book a reservation.... very unprofessional and unacceptable .... then when I returned .... there were only 2 reps ... both waiting on same customer with a problem .... while 4 others waited .... again unprofessionalMICHAEL S.
Customer did not leave a comment.ARIYONCHAVON M.
Customer did not leave a comment.Stephen G.
Customer did not leave a comment.jaime s. | Overall Experience
Customer did not leave a comment.Brian S.
Get someone who know what they are doing I got over charged called got money back then had to call again because the amount was wrong the stuff was very rude when you asked a question I have one more move to do and I will not use this placebarbara B.
Great customer serviceDUCHANE D B.
Customer did not leave a comment.Jill L. | First Impressions
Customer did not leave a comment.MONIQUE JASMINE K.
Customer did not leave a comment.Kelly K.
Customer did not leave a comment.CRUZ M.
Exceptional service and facility. Very pleased you are so close and offer this service.JAMES R. | First Impressions
Moving in we had a very difficult time due to the staff claiming to not knowing how to do things and not knowing the system. It was a mess to say the least but the manager took it in her hands and fixed everything and from there on out we had no issues.deidra b. | Overall Experience
The staff at the location was kind and very friendlyWILLIAMB V.
Customer did not leave a comment.TIMOTHY EDWARD D.
Customer did not leave a comment.SCOTT S.
I was very pleased with everything andPatricia B. | Overall Experience
Customer did not leave a comment.Luis S.
Customer did not leave a comment.STEVENCURTIS A.
Customer did not leave a comment.Matthew K.
Customer did not leave a comment.ROSANNE M.
Customer did not leave a comment.David B.
Customer did not leave a comment.Jade D. | First Impressions
Customer did not leave a comment.Robert H.
Originally I was charged $32 I just got my bank statement and you guys went back to my credit card and charged another $47 on top of it total of $79 was charged to my credit card for a truck that I rented for less than an hour and put about 7 miles on it plus I put more gas in it then what was in it when I got it. I will never recommend you guys to anybody nor will I ever rent from you again you should be ashamed of yourselves all of youWILLIAM S G.
Customer did not leave a comment.Andrian C. | First Impressions
Everything went while.DARWIN DOUGLAS R.
Customer did not leave a comment.Nancy F. | Online Move In
Customer did not leave a comment.NATALE J.
Customer did not leave a comment.Chimhwi B. | First Impressions
Customer did not leave a comment.Donna Y.
I need help with disarming my locker and I cannot get an employee on the phone.Jennifer S. | Online Move In
Customer did not leave a comment.Elena L. | Overall Experience
Great & friendly serviceCahdeja M. | First Impressions
The staff were great. The pickup and drop off services were well organized and prompt.Frederick F.
Your facility is very convenient with being very close to the college. Everyone we encountered was very very nice and helpful.Tammie Y. | First Impressions
The staff was very helpful Brandon made things a lot easierRick C. | Overall Experience
They were great!David B.
Customer did not leave a comment.VLADIMIR B.
Customer did not leave a comment.charles G.
Customer did not leave a comment.Genesis C.
Customer did not leave a comment.Dominick C. | First Impressions
Customer did not leave a comment.BERNARDGENE SR V.
The representative who assisted me at 2101 Whitesboro Street is top notch!JAMIE ANN W.
#1 please make it a little more clear where customers should park. #2 I'd like to tell you that the staff was spot on very friendly and professional and efficient!! I really appreciated them on a day that was otherwise a bit stressful.DOUGLASJON B.
A little expensive for the areaGaurav P. | Online Move In
When will i receive my money back for the hold feed the extra 108 i need it for rent money.FALLON MARIE N.
Customer service was satisfactory! We rented the tow behind to pick up a new sectional couch. When we started to unload the top and cushions of the sectional were soaked. The roof of the tow behind had a leak. When my husband returned the trailer he made them aware about the leak. I'm hoping it doesn't leave a water stain.Michael S.
Staff very helpful and friendlydamaris m. | First Impressions
perfectIrmaris R. | Overall Experience
Customer did not leave a comment.dorothy w. | Overall Experience
Customer did not leave a comment.carolyn m. | Overall Experience
Secure and easily accessible facility; very accommodating staff and helpful when working with a representative remotely to help clear out the unitMarc D. | Overall Experience
Staff is friendly, manager is super helpful and always available by phone if you need something. By far the best uhaul facility I have dealt with.GEORGEMICHAEL II L. | Overall Experience
Customer did not leave a comment.Annette T. | Overall Experience
The process for entering the building was a bit confusing, but the person on staff was very helpful. The alarm that sounds each time the unit is opened was also a surprise, and I was worried I did something wrong the first time I accessed the unit. Otherwise, things were very smooth and I have been very pleased.Michael A. | Online Move In
.dorothy w. | First Impressions
Customer did not leave a comment.Pat M. | Overall Experience
Rat infestation ruined everything I own. The manager offered store credit instead of returning my rent. I have nothing left to store. How would I use the credit?!? Horrible experience!Emma K. | Overall Experience
As a first-time storage customer, I was unsure of exactly what to expect. Courtney & Brandon were each extremely helpful and knew the answer to every one of my questions, both with the truck rental and my storage needs. I would definitely recommend Uhaul of West Utica to anyone in the area needing truck or storage rental.Ben B. | First Impressions
Customer did not leave a comment.Jane A. | First Impressions
Courtney was great. Pricing is high for the area. I’ve paid less in more expensive areas. Probably move out . No method of pre billing maybe website. Busy lifestyles and no Email of bill due . Late fees pile up quickly.peter D. | First Impressions
Customer did not leave a comment.Thomas G. | Overall Experience
Highly recommend this Uhaul place... Friendly staff & knowledgeable with their products. Very clean environment.MARCDAMIAN S. | First Impressions
Held stuff couldn't pay over a year did a settlement thanks uhaulkalid r. | Overall Experience
Customer did not leave a comment.Cherie J. | Online Move In
Customer did not leave a comment.Ashley W. | Overall Experience
I was told I could access my unit 24/7. After packing up the uhaul I got to the storage unit at 9 pm. It was locked. We loaded 2 carts and pushed our things all the way to find out we couldn't access the unit. I have my things going to two different locations. No way I will have enough time to finish moving before the uhaul truck is do back. This whole experience was very stressful. Never again.Jamie T. | First Impressions
Customer did not leave a comment.Josh E. | Overall Experience
Upon checkout, the staff was not helpful at all. Justin did not know how to check me out of my storage unit and made it very stressful.alicia d. | Overall Experience
The people at the front office were all rude or not with it. The manager was nice though. The bathroom was always dirty and never had paper towels. In the loading area and outside there was broken glass and there is sly were full garbage bins.Matt O. | Overall Experience
Customer did not leave a comment.tinamarie l. | Overall Experience
Trash cans need to be emptied regularly. They did not appear to be empties during my 3 month stay. There was always trash overflowing can and on the floor surrounding the can. Loading area smelled foul due to trash being left. Cleaning facility and maintenance needs to be addressed. Teresa was most helpful and accommodating. Please praise Teresa and give her my thanks.Nicole H. | Overall Experience
Friendly people and go out of their way to help you!Andrew M. | Overall Experience
Customer did not leave a comment.Stephen P L. | Overall Experience
Theresa Trinque is very kind.Jae P. | First Impressions
Super clean, easy access, professional staff!CONSTANCE C. | Overall Experience
Customer did not leave a comment.Sara B. | Overall Experience
Clean,quietLouis C. | Online Move In
Customer did not leave a comment.Josh E. | First Impressions
Customer did not leave a comment.JAQUAN F. | Overall Experience
Customer did not leave a comment.Bill H. | First Impressions
Customer did not leave a comment.joanna n. | Overall Experience
I have been waiting since april 8th to be reimbursed over 5p$ and ive been back to this fa ility to speak with manager over 3x ans have called for 3 wks straight leaving multiple messages and still no response I have worked with u guys for decades im so dissatisfied and Teresa the manager tgere and the little caucasian gut tht has no regard for anythingTANYA S. | Overall Experience
Customer did not leave a comment.Andrew M. | First Impressions
The facility has good securityand is well lit. Access is above and beyond wonderful! You can drive in to unload your vehicle. Carts are available.frances r. | First Impressions
Customer did not leave a comment.George C. | Overall Experience
Customer did not leave a comment.giora k. | First Impressions
Friendly staff and clean storageMiles M. | Overall Experience
i especially want to thank Theresa for all of her help. She was fantastic and if i ever have to use uhaul again i’ll be back to hopefully work with herTiffani D. | Overall Experience
Customer did not leave a comment.barbara m. | First Impressions
Customer did not leave a comment.Jozette C. | Overall Experience
The staff were friendly and gave me good suggestions. The storage facility is very clean and well maintainedMiles M. | First Impressions
No commentsatiya k. | Overall Experience
The Staff at this location aims to please. From truck/van rentals to storage, I felt they worked hard to earn and keep my business. Thank you.Cheryl J. | Overall Experience
I would not hesitate to use this facility again. Clean, heated, well lit, secure and easy access.joseph n. | Overall Experience
Wonderful facility. Clean, well maintained and spacious. The staff is very professional and helpful. The supplies are well stocked and great prices, better to buy them there than anywhere else.cathrine c. | First Impressions
signing up went smoothly. issue:software system. card wouldn’t activate, couldn’t see unit, told happens frequently, told come back next day to see if would work.you need to fix your software glitchdeborah p. | First Impressions
VERY NICE facility! Secure, clean, and conveniently located.bonnie b. | Overall Experience
Theresa WAS AWESOME!!!!!!!!!! Very helpful and understandingCARLENE C. | Overall Experience
I believe her name was Theresa she was very helpfulCARLENE C. | First Impressions
CLEAN AND SECURE Units are inside and climate controlled.bonnie b. | First Impressions
salesperson was very helpful.Alan H. | First Impressions
From the owner to each of her employees... All were informative, helpful, friendly and courteous.Donald Z. | Overall Experience
A few visits, heaping garbage & left over stuff from folks piled at the unload area. On one occasion, I tried to use the bathroom, no toilet paper or paper towels. Roll door kept falling down at unit.Stacy K. | Overall Experience
I'm very please with the uhaul storage unit and the staff, my things were well kept nothing damaged everything fit perfectly! The staff always helped me if I had any questions! Thank you so much!Kadadren H. | Overall Experience
Only issue was there were no carts available when moving out. People from other areas of facility took them. Had to go purchase one at Home DepotJayme C. | Overall Experience
Staff were very helpful and showed me how to access my storage unit and the location of it. Suggestion would be to track moving carts better to ensure that everyone has what they need.Denise S. | First Impressions
U-Haul was a complete headache!Speaking with someone at the facility was impossible unless I drove there,Speaking with a supervisor simply would never happen and the cust service dept down right rudeMichele b. | Overall Experience
Staff was friendly, personable and professional. They made a work-around the missing rental keys, and I was able to not only move stuff but also store it quickly in a climate controlled space. Thanks!Cheryl J. | First Impressions
You guys were wonderful. God BlessTimothy R. | Overall Experience
Excellent serviceRebecca H. | Overall Experience
Thanks for everything Theresajavier l. | First Impressions
Very satisfied with their service and facilities.Johnnie J. | First Impressions
The worker was great, she was very helpfulgayle w. | First Impressions
The attendant was fast and friendly. The facilities were clean and easy to navigate.Neva P. | First Impressions
Very helpful staff!Matt O. | First Impressions
Every thing was very good, great staffTimothy R. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
We have the largest selection in the industry!