Customer Reviews for U-Haul Moving & Storage of West Utica

1,121 reviews

2101 Oriskany St W   Utica, NY 13502
(Old Dunlop Factory)

(315) 724-2065

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(315) 724-2065

2101 Oriskany St W
Utica, NY 13502
(Old Dunlop Factory)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

jolen F. 
Rating:
1.0

Your employees tried stealing my property the police were called. Currently waiting for police report to be released.

Dwayne P. 
Rating:
5.0

Nothing comes to mind. Service was fast and excellent!

Thomas A P. 
Rating:
5.0

The staff is very friendly, helpful and knowledgeable. Very happy with my rental experience

thomas P. 
Rating:
5.0

Customer did not leave a comment.

MOHAMED S. 
Rating:
5.0

Customer did not leave a comment.

Christopher M. 
Rating:
5.0

Customer did not leave a comment.

Jed J. 
Rating:
4.0

Customer did not leave a comment.

Ed O. 
Rating:
5.0

Customer did not leave a comment.

Carmen P. 
Rating:
5.0

Easy peasy!

Roger S. 
Rating:
5.0

They were so helpful! We very much appreciate how accommodating they were!

Tamara D. 
Rating:
1.0

Maybe clean the needles and small baggie of crack rocks out of the glove box before renting out again. Halfway down to where we needed to go, I open the glovebox and there it all is. All I could think is how these workers would've made me lose me baby if I was to not find that and got pulled over for any reason. I'm highly upset and pissed about how they don't do their job and clean their trucks after they rent them to crack heads .

Justin N. 
Rating:
5.0

Nothing. They were very busy!! They could use more help.

Robert D. 
Rating:
4.0

A couple things. Next time using a prepay card should be told by your employees that we would need 100 dollars on it. Also your employees shouldn't close there registers until 7 if they are open until 7. Pulled truck in at 652 pm and the drawers where already pulled. Very unprofessional IMO

edward Y. 
Rating:
5.0

Customer did not leave a comment.

Steven A. 
Rating:
5.0

Fast and easy to set up

mirsad K. 
Rating:
2.0

The inside of the windshield of the vehicle was filthy. A mistake was made when I returned the vehicle. I was charged for the rental even though it was already pending on my debit card. I should have only been charged for the additional mileage. This caused me to not have enough cash to cover the balance due. I had to call someone to to get more cash. I was told that the pending fee was reversed. However, that didn't help me when I was short on the balance, because it wasn't credited immediately.

Michael G. 
Rating:
4.0

I was impressed that you actually credited me for over filling the tank—- bravo!! This made all the difference.

tom M. 
Rating:
5.0

Customer did not leave a comment.

frank M. 
Rating:
5.0

None

MAMOUD T. 
Rating:
5.0

Staff was excellent. The truck was in very good condition.

Allen C. 
Rating:
5.0

My experience was top notch . I know they get busy at times and I couldn't make a direct call but other than that was very easy to rent

BARBARAA K. 
Rating:
1.0

they billed me for garbage that was not mine and miles I did not drive and gas, and I returned it with the very same amount that was in the truck. Witch there was not the same amount of gas as they logged me out in. The girl that rented the truck to me,,, Never check the truck out be fore I rented it!!!!!!!!!! I never rent a u-haul or never recommend u-haul!!!

STEVENGLEN P. 
Rating:
5.0

Customer did not leave a comment.

Melissa W. 
Rating:
5.0

Customer did not leave a comment.

Rendell P. 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN S. 
Rating:
1.0

The customer service was horrible lady was rude for no reason

Savanna D. 
Rating:
1.0

Fix your vehicles they should be driven on the road with no brakes

Stephen B. 
Rating:
3.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

crystal c.  |  First Impressions 
Rating:
5.0

Made my move extremely easy!

Tanya T. 
Rating:
3.0

The truck was filled with the gas amount I was told . They decided it wasn't enough and put 5 more gallons in and charged me for it. They also charged me for the $14.99 insurance that I refused . Will not rent from this location ever again

ANDREW V. 
Rating:
4.0

Customer did not leave a comment.

Gene V. 
Rating:
5.0

Customer did not leave a comment.

JOHNDANIEL M. 
Rating:
5.0

Muy buen trabajo

Miguel G. 
Rating:
5.0

Keep up the good work

Wayne C. 
Rating:
5.0

Customer did not leave a comment.

Frank R. 
Rating:
5.0

Customer did not leave a comment.

Martin S. 
Rating:
4.0

Customer did not leave a comment.

rhondisa C. 
Rating:
5.0

Everyone was helpful and the storage location was always clean.

juan t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

shanon p.  |  First Impressions 
Rating:
5.0

Very professional staff, helpful and courteous, very clean and well maintained. Thank you Courtney

JOHN L.  |  First Impressions 
Rating:
4.0

I was disappointed with the last truck I rented. Someone had been smoking in it. Also the driver's side window crank was broken, making it hard to open the side window. You really need to change the policy of customers gassing up the trucks. Make them fill the vehicles up when returning, because when you have to return it 1/2 full, it is very difficult to do that. You have to put some gas in then stop and go look at the gas gauge and so forth. Just require the customer to fill the tank when returning it, much easier to do that.

Larry K. 
Rating:
5.0

Customer did not leave a comment.

Peter P. 
Rating:
5.0

Customer did not leave a comment.

Gene V. 
Rating:
5.0

Service here was exceptional!

justice B. 
Rating:
5.0

I hate the online drop off If it wasn't for my daughter's phone I'd literally have had a meltdown. I will drop off in person if ever I rent equipment

KENDEL L. 
Rating:
5.0

Fast, easy and friendly staff

patrick F. 
Rating:
5.0

Customer did not leave a comment.

Javier L.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Timothy L. 
Rating:
3.0

The uhaul smelled like cigarettes and was dusty in the driver area and the back smelled like roach spray and fabuloso mixed.

Ericka P. 
Rating:
5.0

Customer did not leave a comment.

Daniel M. 
Rating:
5.0

Staff was extremely helpful every step of the way. Easy out and in. Every staff member had a task and worked well together. Would definitely rent from this location again.

ALEXANDER L. 
Rating:
5.0

Customer did not leave a comment.

Mary C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
3.0

I would have given a five star rating if the worker T counter would have done a walk through the truck with me. He would have seen that the back sliding door was missing a piece off roller and I would have been more familiar with about the overall truck as far as how to change mirrors to fit more for me to see better in other lanes.

Brenda S. 
Rating:
5.0

The place is great, the drive in bay is very convenient, and the staff was friendly and helpful

Alan S.  |  Online Move In 
Rating:
5.0

Employees are great

Dominick M. 
Rating:
3.0

Customer did not leave a comment.

Joseph S. 
Rating:
5.0

Great customer service. Professional, knowledgeable and accommodating. The entire process was easy and stress free.

Ernie W. 
Rating:
5.0

Very friendly and attentative to my needs

doris b.  |  First Impressions 
Rating:
5.0

Keep doing what you are doing, you are a great asset to this community, Thank You. Tyree Alexander

TYREE A. 
Rating:
5.0

Customer did not leave a comment.

NICOLEG M. 
Rating:
5.0

Everything was pretty good quick and easy moving i would reccommend to others.

STEVEN G. 
Rating:
5.0

Nothing service was great got me a truck fast and easy

WILLIEJ J. 
Rating:
5.0

Tammy was awesome ! She helped me load up the trailer and has it prepped for me when I arrived. She is awesome. I look forward to working with her again :)

William F. 
Rating:
5.0

The move-in facility during a February unload in New York was a great experience.

Daniel M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JACQUELINE M. 
Rating:
1.0

The trailer itself isn't my problem, I returned my equipment within the 24 hour agreement and was charged an extra day because instead of it being checked in at 655 they waited until 912 the next morning, effectively adding another day to my 24 contract. I now have to jump through hoops to get my money back and my overall experience has just pissed me off.

Renee R. 
Rating:
5.0

Customer did not leave a comment.

Michael B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIAMJ JR H. 
Rating:
5.0

Climate controlled, very clean, I could live here if it was allowed. This is the nicest storage I have ever seen and I will definitely come here the next time I need storage.

gerald n.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ZURI B. 
Rating:
5.0

My card wasn’t working

SHAKEEMA P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rivera W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Samantha D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMIE L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JEFFREYLYNN R. 
Rating:
5.0

Customer did not leave a comment.

frances r.  |  Overall Experience 
Rating:
5.0

Those ladies were great give them a raise

MICHALR N. 
Rating:
5.0

Customer did not leave a comment.

DONALD J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOELCRAIG L. 
Rating:
5.0

They still have not emailed the final bill and do appreciate the extension with no charge for Covid.

WILLIAMJOHN IV S. 
Rating:
5.0

Customer did not leave a comment.

dayvon d.  |  First Impressions 
Rating:
3.0

Good service and all but my bed magically disappeared how’s that

jamal a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Theresa I. 
Rating:
5.0

friendly and professional

THOMASV C. 
Rating:
5.0

Customer did not leave a comment.

Mary H.  |  First Impressions 
Rating:
1.0

My U-Haul truck had no gas and it cut off on me, very disappointed!!!

DICEAA H. 
Rating:
5.0

Customer did not leave a comment.

EDIN P. 
Rating:
5.0

Customer did not leave a comment.

william B. 
Rating:
5.0

Customer did not leave a comment.

EL HACHMI A. 
Rating:
2.0

I had a few issues with this unit. They sent out a later to an address I NEVER put on file. And 2nd my locks were changed without my knowledge and when I went to my unit I couldn’t get in

jhona b.  |  Overall Experience 
Rating:
4.0

Accept more payment options or have atm at location. Many people use online banking only and cards are not being accepted by uhaul. So you have to drive to an atm to get cash. Then you have to pay a higher amount then get differance back when returning. Which mean you cant drop it off while they are closed. So you have to either make separate trip to get money back or loose it.

JEREMY K. 
Rating:
3.0

Staff was rude walked off to help someone else while I was already be helped by him and the lady has a rude attitude

Verneshia W.  |  Overall Experience 
Rating:
5.0

Whether I needed a uhaual or a storage unit I was always treated kindly by the staff in the store and they always were eager to assist me if I had any concerns.

PRECIOUSS G. 
Rating:
1.0

Customer did not leave a comment.

Brittini B. 
Rating:
5.0

Customer did not leave a comment.

Omayra A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DARRELLBENALD JR B. 
Rating:
5.0

Customer did not leave a comment.

Raymond R. 
Rating:
5.0

The reason for this is the employee who started was yh supervisor was unfriendly, rude,unhelpful and didn't know the service or even payment option

TIFFANYBARBARA S. 
Rating:
5.0

I really appreciate the carts that are set aside for us customers to use so that we can deliver our items back and forth to our storage units.

PRECIOUSS G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hillary G. 
Rating:
1.0

I was charged incorrectly after returning the vehicle.

GENAEL B. 
Rating:
5.0

Customer did not leave a comment.

MICHAELJ H. 
Rating:
4.0

I used this Uhaul for a corporate lease thru Fedex. I had 2 billing issues where I was over charged thousands of dollars. The last one was for $8200! I am enrolled in auto billing and only had one rental. I was told my money could not be refunded until the vehicle was returned to uhaul and they closed my account. I have since been arguing still to receive the fullness of my money back to me. This was all error on Uhaul corporate part and I have had to argue thru this entire process. I am very ashamed to do business with the Uhaul company.

JSD Express D. 
Rating:
5.0

Great staff at this location. It's my go to location for all rentals.

William M. 
Rating:
4.0

Customer did not leave a comment.

EDWARDTHOMAS B. 
Rating:
5.0

I have an ongoing issue with additional charges. Still waiting for more information from customer service as to what they will do.

FRANK G. 
Rating:
5.0

Customer did not leave a comment.

Sarah S. 
Rating:
1.0

I was billed $8000 on accident and told they cannot refund it!!! I cannot describe this frustration!!

JSD Express D. 
Rating:
5.0

Amazing experience. Was in and out of the store in less than 5 minutes and the employee was welcoming.

Evie O. 
Rating:
5.0

Customer did not leave a comment.

AUTUMN R.  |  First Impressions 
Rating:
2.0

Better customer assistance don't need 4 employees staring at you they should assist the customer better and load the dolly on truck for customer they all sat there

Kyle S. 
Rating:
5.0

Customer did not leave a comment.

Kyle H. 
Rating:
1.0

Counter staff rude and unwilling to help. Explained the size i needed and they forced me to get a smaller truck because they refused to see if other nearby uhauls had the size i needed. Upon return, while 2 staff stayed inside laughing, and another worker sat outside smoking, noone would come out to return my truck i rented

Josh L. 
Rating:
5.0

Gas was at 1/⁸ of tank not 1/⁴

ANTHONYJ P. 
Rating:
5.0

The employees that I worked with in both locations were EXCEPTIONAL!!! They went above and beyond to help me. It was a last minute rental and they were able to find me what I needed. Absolutely use them again and highly recommend them! BEST customer service!!!

CRYSTALM B. 
Rating:
5.0

Customer did not leave a comment.

ERICA H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lori B. 
Rating:
2.0

The employees were rude my reservation was messes up at the rome location so I was then made to pick up a truck 20 minutes away to drive it back then to where I was moving to. When I took the truck back to inquire about my refund I was given attitude because I wanted to be compensated for the unnecessary miles I had to drive. I will not come to the utica location ever again and not only was that the issue the truck drove horribly the steering wheel shook when u went over 40 mph. They didn't want to hear about that either. Very unprofessional. Can I get a full refund thank you

ANGELAM Y. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
5.0

Don't change anything !!

MEDERIC JR L. 
Rating:
3.0

Customer did not leave a comment.

Whitney B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RICHARD JOHN JR S. 
Rating:
5.0

Great service, awesome staff. Highly recommend for your moving and storage needs.

SHANTAD P. 
Rating:
5.0

The staff was friendly and very helpful upon arrival. Made my stop quick and easy. No issues at all. Thank you.

Joshua B. 
Rating:
5.0

Tammy was so helpful she needs a raise. It was crazy busy but she was kind and friendly

Susan F.  |  First Impressions 
Rating:
5.0

The staff has been very professional and friendly each time I stop in. The facility is well maintained and I feel comfortable that I’m leaving my belongings in a secure location.

Heidi C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Heidi D.  |  First Impressions 
Rating:
5.0

Courtney was alway amazing and quick to respond. She was a delightful person to deal with.

Genaro H.  |  Overall Experience 
Rating:
3.0

Staff never there when needed or answering phones

anthony C.  |  Overall Experience 
Rating:
5.0

Thank you! Our ‘treasures’ were safe, sound and in perfect condition after being stored for 2 years. Staff was so nice! A+++++

mary jo b.  |  Overall Experience 
Rating:
5.0

*🚀 *good*job*!*🚀*

Genevieve W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sonya H.  |  First Impressions 
Rating:
3.0

Needs humidity control. I haul boxes collapsed from moisture and items broke

Albert R.  |  Overall Experience 
Rating:
1.0

2 beds were ruined and all the clothes me and my family owned

lawanda g.  |  Overall Experience 
Rating:
4.0

Nice accomodations. Clean and convenient. Friendly staff. Love the drive in and inside storage area. Would recommend.

william l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Latoya B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wildaly C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

briana m.  |  Overall Experience 
Rating:
5.0

The access hours are ok. I need to come in and stay later than allowed sometimes. The staff is great!

Maisa Y.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jill V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

millisa r.  |  Overall Experience 
Rating:
5.0

Staff extra efficient and hospitable!

edward k.  |  Overall Experience 
Rating:
5.0

This is a fantastic facility. The management is extremely helpful and the facility is extremely clean and easy to get in and out. Highly recommend this facility.

JAMES R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nancy B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Allyn S.  |  Overall Experience 
Rating:
4.0

Wish the hours were at least until 6 pm weekdays.

Lynda M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ralph b.  |  First Impressions 
Rating:
4.0

Primarily, when I first entered there was no one around. When the attendant got to me, she was extremely rude and treated me as if though she was in a rush and that I was bothering her. When I pulled out my wallet to pay, she noticed my badge in my wallet and then proceeded to act nicer. Was not pleased with this experience but the over all facility was nicer.

JOSEPH H.  |  Overall Experience 
Rating:
5.0

The only area that was less than 5 star was using the self access entry door(s). There needs to be better instructions at the entry doors.

Michael C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ann c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RICARDO T.  |  First Impressions 
Rating:
5.0

Great service and facility!

HENRY B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eric W.  |  Overall Experience 
Rating:
5.0

The staff was extremely helpful and accommodating. I would recommend this particular Uhaul. Outstanding!

Renee S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lorraine R.  |  Overall Experience 
Rating:
5.0

I had an issue and management did what was necessary to rectify the situation.

Maisa Y.  |  First Impressions 
Rating:
1.0

While moving out we found at least a dozen roaches running around. Once we unpacked our house belongings into our new home our belongings had live roaches in them. We then found roaches in our new home. I know they roaches came from the uhaul due to the fact we never had a problem in our old house before using the uhaul

Rebecca U.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIAM G C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Natasha C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alice L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

shari A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tammie Y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Renee S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Renee S.  |  First Impressions 
Rating:
5.0

Nice using 🇺🇸 u-haul..have a rewarding day!

Michael Y.  |  First Impressions 
Rating:
5.0

Friendly and accommodating staff! Access hours were convenient as well. Thank you for helping me!

Bruce C.  |  Overall Experience 
Rating:
1.0

In May, When I initially moved in all of my sons belongings were bug free. I returned in August to move his stuff out and there were roaches 🪳 in the unit as well as the bins that we stored the clothes in. Absolutely disgusting

TARNIA B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SAMANTHAL S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

shon k.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wilhelmina L.  |  Overall Experience 
Rating:
5.0

Just wondering why I would not get a refund for the remainder and f this month?

denise c.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ARLISA B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alan H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Whitney B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Aleksei G.  |  First Impressions 
Rating:
3.0

Needs to be 24 hours so people can move when they want a night time

niesha s.  |  Overall Experience 
Rating:
5.0

Extremely helpful and friendly staff. Made the decision easy.

Bruce C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

BETTY J W.  |  Overall Experience 
Rating:
4.0

The lock was not inside the unit as was written in my confirmation. The access code provided was incorrect. (They only use 4 digits not 5). The front desk helped me on that issue. Then I found the unit but it had a Zip tie in the slide that was difficult to break as I don’t carry a knife with me. Then no lock inside so I had to return to the front desk to get a lock.

Kathryn H.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Kyatta W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

andrew a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sara R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Vincent F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tom H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Susan H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Deborah D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

aluel d.  |  Overall Experience 
Rating:
5.0

The young lady that took care us in the beginning when renting the unit was very helpful. I explained to her that my daughter had limited mobility and needed a unit that was close to the entrance and she was able to accommodate her. That to me meant a great deal to us. The staff is extremely friendly and very helpful !!! I would highly recommend using this particular Uhaul establishment.

tammy s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jill L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTIN H.  |  First Impressions 
Rating:
5.0

Move in process was easy the only thing I would have changed is the process of opening the door when reps aren’t available easy to understand. When I first got there it took me about 10 minutes to understand you had to use 2 key pads

Sage Q.  |  Online Move In 
Rating:
5.0

THANK FOR BEING SO AND KIND I DEFINITELY WOULD COME BACK.

Mary W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Adrian E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Taniequah A.  |  First Impressions 
Rating:
5.0

Great to do business with!!!

west u.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

niesha s.  |  First Impressions 
Rating:
5.0

I had a reservation, came early, upgraded truck and everything was great. Great job done by all

CARRIEE W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jaime s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jill L.  |  First Impressions 
Rating:
5.0

Exceptional service and facility. Very pleased you are so close and offer this service.

JAMES R.  |  First Impressions 
Rating:
4.0

Moving in we had a very difficult time due to the staff claiming to not knowing how to do things and not knowing the system. It was a mess to say the least but the manager took it in her hands and fixed everything and from there on out we had no issues.

deidra b.  |  Overall Experience 
Rating:
5.0

I was very pleased with everything and

Patricia B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jade D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Andrian C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nancy F.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Chimhwi B.  |  First Impressions 
Rating:
5.0

I need help with disarming my locker and I cannot get an employee on the phone.

Jennifer S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Elena L.  |  Overall Experience 
Rating:
5.0

Great & friendly service

Cahdeja M.  |  First Impressions 
Rating:
5.0

Your facility is very convenient with being very close to the college. Everyone we encountered was very very nice and helpful.

Tammie Y.  |  First Impressions 
Rating:
5.0

The staff was very helpful Brandon made things a lot easier

Rick C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dominick C.  |  First Impressions 
Rating:
4.0

A little expensive for the area

Gaurav P.  |  Online Move In 
Rating:
5.0

Staff very helpful and friendly

damaris m.  |  First Impressions 
Rating:
5.0

perfect

Irmaris R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

dorothy w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

carolyn m.  |  Overall Experience 
Rating:
5.0

Secure and easily accessible facility; very accommodating staff and helpful when working with a representative remotely to help clear out the unit

Marc D.  |  Overall Experience 
Rating:
5.0

Staff is friendly, manager is super helpful and always available by phone if you need something. By far the best uhaul facility I have dealt with.

GEORGEMICHAEL II L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Annette T.  |  Overall Experience 
Rating:
5.0

The process for entering the building was a bit confusing, but the person on staff was very helpful. The alarm that sounds each time the unit is opened was also a surprise, and I was worried I did something wrong the first time I accessed the unit. Otherwise, things were very smooth and I have been very pleased.

Michael A.  |  Online Move In 
Rating:
5.0

.

dorothy w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pat M.  |  Overall Experience 
Rating:
1.0

Rat infestation ruined everything I own. The manager offered store credit instead of returning my rent. I have nothing left to store. How would I use the credit?!? Horrible experience!

Emma K.  |  Overall Experience 
Rating:
5.0

As a first-time storage customer, I was unsure of exactly what to expect. Courtney & Brandon were each extremely helpful and knew the answer to every one of my questions, both with the truck rental and my storage needs. I would definitely recommend Uhaul of West Utica to anyone in the area needing truck or storage rental.

Ben B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jane A.  |  First Impressions 
Rating:
4.0

Courtney was great. Pricing is high for the area. I’ve paid less in more expensive areas. Probably move out . No method of pre billing maybe website. Busy lifestyles and no Email of bill due . Late fees pile up quickly.

peter D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas G.  |  Overall Experience 
Rating:
5.0

Highly recommend this Uhaul place... Friendly staff & knowledgeable with their products. Very clean environment.

MARCDAMIAN S.  |  First Impressions 
Rating:
5.0

Held stuff couldn't pay over a year did a settlement thanks uhaul

kalid r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cherie J.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Ashley W.  |  Overall Experience 
Rating:
1.0

I was told I could access my unit 24/7. After packing up the uhaul I got to the storage unit at 9 pm. It was locked. We loaded 2 carts and pushed our things all the way to find out we couldn't access the unit. I have my things going to two different locations. No way I will have enough time to finish moving before the uhaul truck is do back. This whole experience was very stressful. Never again.

Jamie T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Josh E.  |  Overall Experience 
Rating:
3.0

Upon checkout, the staff was not helpful at all. Justin did not know how to check me out of my storage unit and made it very stressful.

alicia d.  |  Overall Experience 
Rating:
4.0

The people at the front office were all rude or not with it. The manager was nice though. The bathroom was always dirty and never had paper towels. In the loading area and outside there was broken glass and there is sly were full garbage bins.

Matt O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tinamarie l.  |  Overall Experience 
Rating:
4.0

Trash cans need to be emptied regularly. They did not appear to be empties during my 3 month stay. There was always trash overflowing can and on the floor surrounding the can. Loading area smelled foul due to trash being left. Cleaning facility and maintenance needs to be addressed. Teresa was most helpful and accommodating. Please praise Teresa and give her my thanks.

Nicole H.  |  Overall Experience 
Rating:
5.0

Friendly people and go out of their way to help you!

Andrew M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephen P L.  |  Overall Experience 
Rating:
5.0

Theresa Trinque is very kind.

Jae P.  |  First Impressions 
Rating:
5.0

Super clean, easy access, professional staff!

CONSTANCE C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sara B.  |  Overall Experience 
Rating:
5.0

Clean,quiet

Louis C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Josh E.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

JAQUAN F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bill H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

joanna n.  |  Overall Experience 
Rating:
1.0

I have been waiting since april 8th to be reimbursed over 5p$ and ive been back to this fa ility to speak with manager over 3x ans have called for 3 wks straight leaving multiple messages and still no response I have worked with u guys for decades im so dissatisfied and Teresa the manager tgere and the little caucasian gut tht has no regard for anything

TANYA S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew M.  |  First Impressions 
Rating:
5.0

The facility has good securityand is well lit. Access is above and beyond wonderful! You can drive in to unload your vehicle. Carts are available.

frances r.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

George C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

giora k.  |  First Impressions 
Rating:
5.0

Friendly staff and clean storage

Miles M.  |  Overall Experience 
Rating:
5.0

i especially want to thank Theresa for all of her help. She was fantastic and if i ever have to use uhaul again i’ll be back to hopefully work with her

Tiffani D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

barbara m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jozette C.  |  Overall Experience 
Rating:
5.0

The staff were friendly and gave me good suggestions. The storage facility is very clean and well maintained

Miles M.  |  First Impressions 
Rating:
3.0

No comments

atiya k.  |  Overall Experience 
Rating:
5.0

The Staff at this location aims to please. From truck/van rentals to storage, I felt they worked hard to earn and keep my business. Thank you.

Cheryl J.  |  Overall Experience 
Rating:
5.0

I would not hesitate to use this facility again. Clean, heated, well lit, secure and easy access.

joseph n.  |  Overall Experience 
Rating:
5.0

Wonderful facility. Clean, well maintained and spacious. The staff is very professional and helpful. The supplies are well stocked and great prices, better to buy them there than anywhere else.

cathrine c.  |  First Impressions 
Rating:
3.0

signing up went smoothly. issue:software system. card wouldn’t activate, couldn’t see unit, told happens frequently, told come back next day to see if would work.you need to fix your software glitch

deborah p.  |  First Impressions 
Rating:
5.0

VERY NICE facility! Secure, clean, and conveniently located.

bonnie b.  |  Overall Experience 
Rating:
5.0

Theresa WAS AWESOME!!!!!!!!!! Very helpful and understanding

CARLENE C.  |  Overall Experience 
Rating:
5.0

I believe her name was Theresa she was very helpful

CARLENE C.  |  First Impressions 
Rating:
5.0

CLEAN AND SECURE Units are inside and climate controlled.

bonnie b.  |  First Impressions 
Rating:
5.0

salesperson was very helpful.

Alan H.  |  First Impressions 
Rating:
5.0

From the owner to each of her employees... All were informative, helpful, friendly and courteous.

Donald Z.  |  Overall Experience 
Rating:
4.0

A few visits, heaping garbage & left over stuff from folks piled at the unload area. On one occasion, I tried to use the bathroom, no toilet paper or paper towels. Roll door kept falling down at unit.

Stacy K.  |  Overall Experience 
Rating:
5.0

I'm very please with the uhaul storage unit and the staff, my things were well kept nothing damaged everything fit perfectly! The staff always helped me if I had any questions! Thank you so much!

Kadadren H.  |  Overall Experience 
Rating:
4.0

Only issue was there were no carts available when moving out. People from other areas of facility took them. Had to go purchase one at Home Depot

Jayme C.  |  Overall Experience 
Rating:
4.0

Staff were very helpful and showed me how to access my storage unit and the location of it. Suggestion would be to track moving carts better to ensure that everyone has what they need.

Denise S.  |  First Impressions 
Rating:
1.0

U-Haul was a complete headache!Speaking with someone at the facility was impossible unless I drove there,Speaking with a supervisor simply would never happen and the cust service dept down right rude

Michele b.  |  Overall Experience 
Rating:
5.0

Staff was friendly, personable and professional. They made a work-around the missing rental keys, and I was able to not only move stuff but also store it quickly in a climate controlled space. Thanks!

Cheryl J.  |  First Impressions 
Rating:
5.0

You guys were wonderful. God Bless

Timothy R.  |  Overall Experience 
Rating:
5.0

Excellent service

Rebecca H.  |  Overall Experience 
Rating:
5.0

Thanks for everything Theresa

javier l.  |  First Impressions 
Rating:
5.0

Theresa saved me the morning of my move. My movers stood me up. And she got me in contact with a person that had two guys there within 45 minutes. Truly saved the day.

Tyler F.  |  Overall Experience 
Rating:
5.0

Very satisfied with their service and facilities.

Johnnie J.  |  First Impressions 
Rating:
5.0

The worker was great, she was very helpful

gayle w.  |  First Impressions 
Rating:
5.0

Very Efficient

Selise M.  |  Overall Experience 
Rating:
2.0

Do you ever actually pick up your phone at this location. Or do you just let it go to the national call center.

Tyler F.  |  First Impressions 
Rating:
4.0

The attendant was fast and friendly. The facilities were clean and easy to navigate.

Neva P.  |  First Impressions 
Rating:
5.0

Awesome place ! Would use again

amy s.  |  Overall Experience 
Rating:
4.0

I moved out early do I get a partial refund other than that great service

ryan c.  |  Overall Experience 
Rating:
5.0

Very helpful staff!

Matt O.  |  First Impressions 
Rating:
5.0

Every thing was very good, great staff

Timothy R.  |  First Impressions 
Rating:
5.0

Love these people! Theresa & Lora are awesome!

Mark C.  |  Overall Experience 
Rating:
5.0

If needed I will be back..... thank you

mike s.  |  Overall Experience 
Rating:
5.0

Amber was awesome to work with. She should be praised for her excellent customer service !!!

tammy s.  |  First Impressions 
Rating:
5.0

Very helpful staff willing to assist

Roger H.  |  First Impressions 
Rating:
5.0

Great customer service

brian w.  |  Overall Experience 
Rating:
5.0

Will surely use this Uhall and recommened to my friend!

Jahata R.  |  Overall Experience 
Rating:
5.0

Best service I’ve ever received in regards to moving/storage.

ALEXIA C.  |  Overall Experience 
Rating:
4.0

Clean with easy access. Staff extremely helpful. Pleasant experience

Edward C.  |  Overall Experience 
Rating:
5.0

Great service, easy to use, clean, and secure.

Jonathan S.  |  Overall Experience 
Rating:
4.0

Good

amar k.  |  Overall Experience 
Rating:
5.0

After a very long trip these folks were great. Very clean and well run facility .

Paul L.  |  Reservation 
Rating:
1.0

The truck I rented had human feces in the cabin as well as all over the ramp. The truck smelled horrible and was not checked by any staff and was rented out immediately after and not cleaned

melissa t.  |  Overall Experience 
Rating:
5.0

Theresa and staff were extremely helpful and friendly. I was so pleased with the customer service at this location after poor service from corporate. I would recommend this location in a heartbeat!

Chelsea M.  |  Overall Experience 
Rating:
5.0

Theresa the general manager was professional pleasant knowledgeable. She made our moving experience much easier!. She is a great representation for Uhaul......

Larry S.  |  Overall Experience 
Rating:
5.0

A+

Andrea A.  |  Overall Experience 
No reviews have been submitted for this location.

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