Customer Reviews for U-Haul Moving & Storage of West Utica

1,030 reviews

2101 Oriskany St W   Utica, NY 13502
(Old Dunlop Factory)

(315) 724-2065

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(315) 724-2065

2101 Oriskany St W
Utica, NY 13502
(Old Dunlop Factory)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

EL HACHMI A. 
Rating:
2.0

I had a few issues with this unit. They sent out a later to an address I NEVER put on file. And 2nd my locks were changed without my knowledge and when I went to my unit I couldn’t get in

jhona b.  |  Overall Experience 
Rating:
4.0

Accept more payment options or have atm at location. Many people use online banking only and cards are not being accepted by uhaul. So you have to drive to an atm to get cash. Then you have to pay a higher amount then get differance back when returning. Which mean you cant drop it off while they are closed. So you have to either make separate trip to get money back or loose it.

JEREMY K. 
Rating:
3.0

Staff was rude walked off to help someone else while I was already be helped by him and the lady has a rude attitude

Verneshia W.  |  Overall Experience 
Rating:
5.0

Whether I needed a uhaual or a storage unit I was always treated kindly by the staff in the store and they always were eager to assist me if I had any concerns.

PRECIOUSS G. 
Rating:
1.0

Customer did not leave a comment.

Brittini B. 
Rating:
5.0

Customer did not leave a comment.

Omayra A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DARRELLBENALD JR B. 
Rating:
5.0

Customer did not leave a comment.

Raymond R. 
Rating:
5.0

The reason for this is the employee who started was yh supervisor was unfriendly, rude,unhelpful and didn't know the service or even payment option

TIFFANYBARBARA S. 
Rating:
5.0

I really appreciate the carts that are set aside for us customers to use so that we can deliver our items back and forth to our storage units.

PRECIOUSS G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hillary G. 
Rating:
1.0

I was charged incorrectly after returning the vehicle.

GENAEL B. 
Rating:
5.0

Customer did not leave a comment.

MICHAELJ H. 
Rating:
4.0

I used this Uhaul for a corporate lease thru Fedex. I had 2 billing issues where I was over charged thousands of dollars. The last one was for $8200! I am enrolled in auto billing and only had one rental. I was told my money could not be refunded until the vehicle was returned to uhaul and they closed my account. I have since been arguing still to receive the fullness of my money back to me. This was all error on Uhaul corporate part and I have had to argue thru this entire process. I am very ashamed to do business with the Uhaul company.

JSD Express D. 
Rating:
5.0

Great staff at this location. It's my go to location for all rentals.

William M. 
Rating:
4.0

Customer did not leave a comment.

EDWARDTHOMAS B. 
Rating:
5.0

I have an ongoing issue with additional charges. Still waiting for more information from customer service as to what they will do.

FRANK G. 
Rating:
5.0

Customer did not leave a comment.

Sarah S. 
Rating:
1.0

I was billed $8000 on accident and told they cannot refund it!!! I cannot describe this frustration!!

JSD Express D. 
Rating:
5.0

Amazing experience. Was in and out of the store in less than 5 minutes and the employee was welcoming.

Evie O. 
Rating:
5.0

Customer did not leave a comment.

AUTUMN R.  |  First Impressions 
Rating:
2.0

Better customer assistance don't need 4 employees staring at you they should assist the customer better and load the dolly on truck for customer they all sat there

Kyle S. 
Rating:
5.0

Customer did not leave a comment.

Kyle H. 
Rating:
1.0

Counter staff rude and unwilling to help. Explained the size i needed and they forced me to get a smaller truck because they refused to see if other nearby uhauls had the size i needed. Upon return, while 2 staff stayed inside laughing, and another worker sat outside smoking, noone would come out to return my truck i rented

Josh L. 
Rating:
5.0

Gas was at 1/⁸ of tank not 1/⁴

ANTHONYJ P. 
Rating:
5.0

The employees that I worked with in both locations were EXCEPTIONAL!!! They went above and beyond to help me. It was a last minute rental and they were able to find me what I needed. Absolutely use them again and highly recommend them! BEST customer service!!!

CRYSTALM B. 
Rating:
5.0

Customer did not leave a comment.

ERICA H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lori B. 
Rating:
2.0

The employees were rude my reservation was messes up at the rome location so I was then made to pick up a truck 20 minutes away to drive it back then to where I was moving to. When I took the truck back to inquire about my refund I was given attitude because I wanted to be compensated for the unnecessary miles I had to drive. I will not come to the utica location ever again and not only was that the issue the truck drove horribly the steering wheel shook when u went over 40 mph. They didn't want to hear about that either. Very unprofessional. Can I get a full refund thank you

ANGELAM Y. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
5.0

Don't change anything !!

MEDERIC JR L. 
Rating:
3.0

Customer did not leave a comment.

Whitney B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RICHARD JOHN JR S. 
Rating:
5.0

Great service, awesome staff. Highly recommend for your moving and storage needs.

SHANTAD P. 
Rating:
5.0

The staff was friendly and very helpful upon arrival. Made my stop quick and easy. No issues at all. Thank you.

Joshua B. 
Rating:
5.0

Tammy was so helpful she needs a raise. It was crazy busy but she was kind and friendly

Susan F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SUSAN F. 
Rating:
5.0

The staff has been very professional and friendly each time I stop in. The facility is well maintained and I feel comfortable that I’m leaving my belongings in a secure location.

Heidi C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ANTHONYJ R. 
Rating:
5.0

Customer did not leave a comment.

Heidi D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JEFFREY R. 
Rating:
5.0

Courtney was alway amazing and quick to respond. She was a delightful person to deal with.

Genaro H.  |  Overall Experience 
Rating:
2.0

My key broke in the lock after less then a month of use and the employees would not exchange it fir a new one.

ISOBEL B. 
Rating:
5.0

Really not much. I returned the truck early in the morning and there was only one person working there but he was out checking on the truck so I had to wait a bit till I got signed out. Really not a problem I was not in a hurry.

CHRISTOPHERD A. 
Rating:
3.0

Staff never there when needed or answering phones

anthony C.  |  Overall Experience 
Rating:
5.0

Keep doing everything you're doing now! Everyone is friendly and considerate. The customer comes first. Your location is very clean! No other location or similar service provider has your professionalism. Thank you?

Maisa Y. 
Rating:
5.0

Great job

SAMUEL S. 
Rating:
5.0

Thank you! Our ‘treasures’ were safe, sound and in perfect condition after being stored for 2 years. Staff was so nice! A+++++

mary jo b.  |  Overall Experience 
Rating:
5.0

Service man was pleasant, expedient, and helpful.

Alex B. 
Rating:
5.0

*🚀 *good*job*!*🚀*

Genevieve W.  |  Overall Experience 
Rating:
5.0

Class operation - no complaints.

Lucas B. 
Rating:
5.0

Only complaint was having to remove extras from on line ordering. For example boxes, blankets, packing supplies. That got a little frustrating. However the staff member working was fantastic. Lucky to have a employee like that these days.

Stephen V. 
Rating:
5.0

Customer did not leave a comment.

ANDREW V. 
Rating:
5.0

Everything was quick and easy. Thank you kindly very grateful. Have a blessed day.

Joseph I. 
Rating:
5.0

Customer did not leave a comment.

ERIC F. 
Rating:
3.0

Was charged for an extra day even though it was dropped off on the day it was due. Seems the Uhaul affiliates aren't very ethical..

Andrew C. 
Rating:
5.0

It was Quick and easy. Best uhaul experience I've had.

MICHAEL F. 
Rating:
5.0

Everything went smooth from start to finish. Thank you!

Kari L. 
Rating:
5.0

Truck was ready to go when I arrived and it was spotless the employees at this facility do impeccable work and are very kind and considerate of my time frame thank you for your help and making it a quick and easy rental transaction

Luke O. 
Rating:
5.0

Employee was friendly n helpful. Very good experience

STEVEN M. 
Rating:
5.0

Customer did not leave a comment.

Sonya H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHAKIA W. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY G. 
Rating:
3.0

Needs humidity control. I haul boxes collapsed from moisture and items broke

Albert R.  |  Overall Experience 
Rating:
1.0

2 beds were ruined and all the clothes me and my family owned

lawanda g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAELA S. 
Rating:
4.0

Customer did not leave a comment.

RAMAN I. 
Rating:
5.0

The nan who was working had such great customer service thank you

SELENA W. 
Rating:
4.0

Nice accomodations. Clean and convenient. Friendly staff. Love the drive in and inside storage area. Would recommend.

william l.  |  First Impressions 
Rating:
1.0

I recommend that when you rent something check your mileage and make sure they give you the truck that you paid for I rented a truck with 10,000 miles on it when my truck was only $8,200 miles on it and it had to use a major credit card because it was a small truck then I was told I had to wait outside in the dark in a city I have never been in.. they could have let me wait inside 10-15 minutes before my ride come to get me I froze , my ride got lost and I ended up being outside for over an hour scared

LISAL K. 
Rating:
5.0

Customer did not leave a comment.

Latoya B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wildaly C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

briana m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jackie S. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth M. 
Rating:
5.0

The access hours are ok. I need to come in and stay later than allowed sometimes. The staff is great!

Maisa Y.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jill V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

Customer did not leave a comment.

millisa r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EDIN O. 
Rating:
5.0

Customer did not leave a comment.

LILYVIOLET RUTHA M. 
Rating:
5.0

Great service

JACKLUIS O. 
Rating:
5.0

Staff extra efficient and hospitable!

edward k.  |  Overall Experience 
Rating:
5.0

This is a fantastic facility. The management is extremely helpful and the facility is extremely clean and easy to get in and out. Highly recommend this facility.

JAMES R.  |  Overall Experience 
Rating:
5.0

Friendly staff and convenient location!

LAURIESUSAN J. 
Rating:
5.0

Everything was fantastic. Clean and super comfortable seats.

GERALDA N. 
Rating:
5.0

Customer did not leave a comment.

Nancy B.  |  Overall Experience 
Rating:
1.0

Poor customer service

INPONE D. 
Rating:
5.0

Customer did not leave a comment.

DAVE B. 
Rating:
5.0

Customer did not leave a comment.

NEVAJANE P. 
Rating:
5.0

Customer did not leave a comment.

Todd B. 
Rating:
5.0

Customer did not leave a comment.

ALIMURAD SARHAN A. 
Rating:
4.0

Customer did not leave a comment.

Allyn S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PHILIPPATRICK P. 
Rating:
5.0

The only issue was I scheduled this installation online and there was a issue with parts. The person said there has been an issue with online orders. I would suggest reviewing online orders before the date of service and inform costumers of any issues before they drive to the appointment.

Dennis M B. 
Rating:
4.0

Wish the hours were at least until 6 pm weekdays.

Lynda M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CARLA C. 
Rating:
2.0

When I went to pay my bill the young lady took almost 15 minutes on the computer I am very upset that whoever checked me out put the insurance on the truck for $14.95 I did not nor was I asked if I wanted it they just put it there I thought that was very disrespectful I asked the woman to take it off and give me my money back but she said she couldn't I rent from you at least once or twice a week but this was a totally bad experience first of my storage unit is at LamondPl. in Utica and that's where I rent my truck I was informed the day before to pick up on the oriskany Boulevard because they didn't have a truck for me which meant that I had to drive back-and-forth to go to my storage unit at lamound place I would appreciate my money back for something that I didn't ask for thank you for your time

FRANK M R. 
Rating:
5.0

Customer did not leave a comment.

John A. 
Rating:
5.0

Customer did not leave a comment.

DUSTINJ G. 
Rating:
5.0

Customer did not leave a comment.

Marjorie S. 
Rating:
5.0

Customer did not leave a comment.

GERALD H. 
Rating:
5.0

Seamless move, staff was very friendly

Carla C. 
Rating:
1.0

Although, the rule of thumb is the customer first absolute BULLSHIT with U-Haul! Sometimes moving gets to be a bit rough and time passes quickly I rented a van that needed to be back by 2pm or I would be charged another day....with that said I was 10 minutes late and could not clean the cargo so I was charged $104.00 no WARNING!! THEREFORE I WILL NEVER RENT FROM UHAUL AGAIN!!!

BERNARDBELGIUM G. 
Rating:
4.0

Customer did not leave a comment.

ralph b.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Frank Y. 
Rating:
4.0

Professional, fast, service, vehicle was as new as I have ever seen (Nice). Recommend this uhaul facilty to everyone.

ZACHARY P. 
Rating:
5.0

Customer did not leave a comment.

Tim T. 
Rating:
3.0

Long wait to pickup and drop off equipment, customer service representative did not fully explain things which lead to confusion at drop off

James C. 
Rating:
4.0

The app is TERRIBLE when trying to do a mobile phone pick up. I ALWAYS have to go inside to complete the transaction. The app is fine with making a reservation, though.

JASONPATRICK B. 
Rating:
4.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

MARKJOSEPH M. 
Rating:
5.0

Customer did not leave a comment.

GLORIA M. 
Rating:
5.0

Customer did not leave a comment.

ann c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RICARDO T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KENNETH A. 
Rating:
5.0

Customer did not leave a comment.

GREGORY W. 
Rating:
4.0

Dear U-Haul, I am clarifying a few things. I came with a driver today. I am the one who chose to rent the trailer, who needed the service, who made the reservation, who showed up in person. My driver drove for me. It was my choice, my need, my business, and I paid for it. That I made clear in all the communications that transpired, from the initial phone call for the reservation to being in person at the West Utica U-Haul desk. Please reissue another receipt for my records. Also, I was repeatedly addressed as 'Dear' by the employee filling out the contract on the computer.when he asked for the necessary information. And this kind of behavior is consistent with the automatic assumption that Mr. Hastings is the customer and that his name should be on the contract/receipt. Please fix all of it. Thank you. Barbara Fillips barbara.fillips@gmail.com 315-292-2121

TERRILL H. 
Rating:
5.0

Customer did not leave a comment.

CHARLESR T. 
Rating:
5.0

Customer did not leave a comment.

Tom B. 
Rating:
5.0

Customer did not leave a comment.

Heather B. 
Rating:
2.0

Even though the site was open, check-in through the uhaul website was not permitted to begin prior to 9 AM when my rental period began. This took 20 minutes and ate into the time that I was supposed to have the van available to me, which I'm sure is intentional. Checking in through the website was a pain, with numerous pages to have to go through. I had to view little pictures on my phone to see if they matched up to the images of the van in front of me. Even though I selected self check out I still then had to go in and work with an associate so I'm not sure what the point of that process was. The associate took my phone out of my hand and begin pressing buttons and agreeing to things on the uhaul website that I did not view. The van I was given was not the van that I selected to rent through the website.

Colleen M. 
Rating:
5.0

Customer did not leave a comment.

Lorraine R. 
Rating:
5.0

I had an issue and management did what was necessary to rectify the situation.

Maisa Y.  |  First Impressions 
Rating:
3.0

When we picked up the uhaul we were told that if we returned the equip., before the contract ended on 9/23 our credit card would subtract those charges. When we returned the equip. on 9/18 we were told it was a set charge. Not very happy about this/what a scam.

tony L. 
Rating:
5.0

Customer did not leave a comment.

ROBERTWILLIAM D. 
Rating:
4.0

The gentleman I dropped my rentals off to was very professional

Angela P. 
Rating:
5.0

Customer did not leave a comment.

veronica P. 
Rating:
5.0

Great

SMALLEY P. 
Rating:
5.0

Can't think of on thing.

FRANK A M. 
Rating:
5.0

Customer did not leave a comment.

Felix O. 
Rating:
5.0

Customer did not leave a comment.

RICHARDL III G. 
Rating:
5.0

Customer did not leave a comment.

Natasha C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

shari A.  |  First Impressions 
Rating:
5.0

Nice using 🇺🇸 u-haul..have a rewarding day!

Michael Y.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Whitney B.  |  First Impressions 
Rating:
4.0

The lock was not inside the unit as was written in my confirmation. The access code provided was incorrect. (They only use 4 digits not 5). The front desk helped me on that issue. Then I found the unit but it had a Zip tie in the slide that was difficult to break as I don’t carry a knife with me. Then no lock inside so I had to return to the front desk to get a lock.

Kathryn H.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Vincent F.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Susan H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHRISTIN H.  |  First Impressions 
Rating:
5.0

Move in process was easy the only thing I would have changed is the process of opening the door when reps aren’t available easy to understand. When I first got there it took me about 10 minutes to understand you had to use 2 key pads

Sage Q.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Adrian E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Taniequah A.  |  First Impressions 
Rating:
5.0

I had a reservation, came early, upgraded truck and everything was great. Great job done by all

CARRIEE W.  |  First Impressions 
Rating:
5.0

Exceptional service and facility. Very pleased you are so close and offer this service.

JAMES R.  |  First Impressions 
Rating:
5.0

I need help with disarming my locker and I cannot get an employee on the phone.

Jennifer S.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Dominick C.  |  First Impressions 
Rating:
4.0

A little expensive for the area

Gaurav P.  |  Online Move In 
Rating:
5.0

Staff very helpful and friendly

damaris m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bill H.  |  First Impressions 
Rating:
5.0

The facility has good securityand is well lit. Access is above and beyond wonderful! You can drive in to unload your vehicle. Carts are available.

frances r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

barbara m.  |  First Impressions 
Rating:
5.0

Wonderful facility. Clean, well maintained and spacious. The staff is very professional and helpful. The supplies are well stocked and great prices, better to buy them there than anywhere else.

cathrine c.  |  First Impressions 
Rating:
5.0

Thanks for everything Theresa

javier l.  |  First Impressions 
No reviews have been submitted for this location.

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