Customer Reviews for U-Haul Moving & Storage of Westfield

3,099 reviews

50 Springfield Rd   Westfield, MA 01085
(Directly across from Pioneer Valley Proffessional Center)

(413) 568-0933

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(413) 568-0933

50 Springfield Rd
Westfield, MA 01085
(Directly across from Pioneer Valley Proffessional Center)

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • Propane pay at pump
  • Propane exchange
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

I am still pending to receive my money back for the overcalculation for the milles used. I was told in the pick up location that after the drop off that would be adjusted and I would receive a refund.

Virginia G. 
Rating:
5.0

Excellent customer service. Prompt and efficient. Very professional. Thank you

Marc H. 
Rating:
5.0

Customer did not leave a comment.

jim H. 
Rating:
5.0

Drop off was a snap.

graydon L. 
Rating:
3.0

Customer did not leave a comment.

Timothy B.  |  Overall Experience 
Rating:
5.0

Excellent job getting trailer for me.

George C. 
Rating:
5.0

Customer did not leave a comment.

Sydney B. 
Rating:
5.0

Customer did not leave a comment.

ed H. 
Rating:
5.0

Customer did not leave a comment.

joselyn O. 
Rating:
5.0

Customer did not leave a comment.

Donald C. 
Rating:
5.0

Don't change a thing.

Lawrence M. 
Rating:
5.0

The truck was rusted and sounded like it was going to blow up. This was the 15fter. The 26fter was amazing. Wish I got two 26fters. Will never get a 15 again as this was garbage.

Kevin W. 
Rating:
5.0

Attendants great When I dropped it off attendant was great Great experience

JOHN L. 
Rating:
2.0

Nothing, was fine, just mad about the price of gas. ended up being like $350 to move a car an hour away. Major bummer.

Michael N. 
Rating:
5.0

Customer did not leave a comment.

DENIS M. 
Rating:
5.0

Customer did not leave a comment.

SUSAN T. 
Rating:
4.0

Customer did not leave a comment.

Ronald L. 
Rating:
5.0

Customer did not leave a comment.

Gregory B. 
Rating:
5.0

Customer did not leave a comment.

Heather W. 
Rating:
4.0

The West Springfield location did not have my truck available after confirming the reservation. Westfield was good to go within a couple hours.

Thomas E. 
Rating:
5.0

Outstanding service and very friendly.

Les B. 
Rating:
5.0

The staff at the Westfield, MA location were excellent. My only complaint is that your reservation process is not the best. I asked to pick up the trailer in West Springfield, MA and when I opened the email confirmation, I saw the reservation pickup location was Westfield which was in the opposite direction I needed to go that evening. Trying to get in touch with someone to change that was difficult.

Doug J. 
Rating:
5.0

Customer did not leave a comment.

jose S. 
Rating:
4.0

Make drop off after hours easier. Too many things to do.

Catherine G. 
Rating:
4.0

Customer did not leave a comment.

Bonnie K. 
Rating:
5.0

Customer did not leave a comment.

joesph R. 
Rating:
3.0

I arrived about an hour before closing time, and was confused about where to leave the truck. When I went inside to check, staff was helpful and pointed me to the right place.

Rebecca A. 
Rating:
5.0

Customer did not leave a comment.

Lisette A.  |  Overall Experience 
Rating:
5.0

Easy, quick, good staff.

James S. 
Rating:
5.0

Morgan was very helpful and took care of the paperwork and made sure I was all set. Explained all the fees and information needed.

Janet L. 
Rating:
2.0

Customer did not leave a comment.

Evenry T. 
Rating:
3.0

improvement on friendly interactions by staff members.

Kimberlee C. 
Rating:
5.0

Customer did not leave a comment.

Aaron P. 
Rating:
5.0

Customer did not leave a comment.

Harrell P. 
Rating:
3.0

Customer did not leave a comment.

Bruce B. 
Rating:
5.0

This was my 2nd time renting from this location - this U-Haul location is well managed & I will be renting from them again next time I need a truck

Niall G. 
Rating:
5.0

As with my previous rental experiences, all aspects of this one were perfect. Congratulations to Uhaul for having such competent personnel at the facilities.

Wayne M. 
Rating:
5.0

Terrific installer. Thanks.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Alan S. 
Rating:
5.0

Customer did not leave a comment.

Ann G. 
Rating:
4.0

Not happy about the additional fuel charge, fuel was exactly where it should of been, it was only $7.50, but it should of 0.00. I only went 34 miles, and I put gas in, I didn't agree with the charge. Every other part of the experience was very good.

Thomas R. 
Rating:
5.0

Customer did not leave a comment.

kevin H. 
Rating:
5.0

Customer did not leave a comment.

TANIA N.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Zephlin L. 
Rating:
4.0

Customer did not leave a comment.

Karl S. 
Rating:
5.0

Check-in was very smooth, and the counter guy was super helpful.

Doug M. 
Rating:
5.0

Customer did not leave a comment.

dave P. 
Rating:
5.0

Very professional.

Marc H. 
Rating:
5.0

Excellent!

thomas M. 
Rating:
3.0

We were charged an additional $30 for mileage despite the fact our original pickup location was supposed to be in Greenfield. We had to go out of our way to pick up at a different location and were told we wouldn't be charged as it was out of our control.

Jeff G. 
Rating:
5.0

Did catch the guys name at the counter who helped me but he was great very informative very helpful nice guy did an amazing job. As well as the person i returned the truck to. I asked what im sure are a bunch of stupid questions hes heard a million times but he answered them all witha smile and happily overall great location every interaction i had was great. The truck i rented was great everything was great 10/10.

Ryan C. 
Rating:
5.0

Customer did not leave a comment.

Bala T. 
Rating:
4.0

Customer did not leave a comment.

burt H. 
Rating:
5.0

Customer did not leave a comment.

james B. 
Rating:
3.0

Customer did not leave a comment.

Betsy G. 
Rating:
4.0

Explain the gas refill and the rate of extra milage without the customer having to ask. Let customer know that every time the truck is started, towing is engaged and need to shut off if not towing anything. Also explain that the customer will be charged after the fact if toll road is used that only using a transponder.

Tammy L. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

rick B. 
Rating:
5.0

Customer did not leave a comment.

tony j.  |  First Impressions 
Rating:
5.0

This location is 1 of 2 that I like to rent from as they are close. Staffs at both places are always knowledgeable, helpful and friendly. Despite my finding out none of U Hauls insurances covers "overhead" damages, the rental experience was good but not the OVER BOOKING of reservations which might be a computer problem.

Stephen F. 
Rating:
5.0

U Haul should refrain from over booking like the airlines. Having to go over 38 miles out of my way on both of my rentals is stressful for a 75 yr old disabled vet. Despite the approximately 20 plus phone call I had to make with all the pick up sites being changed, all the customer service personnel were very nice except one, who may have had a bad day.

Stephen F. 
Rating:
5.0

Customer did not leave a comment.

Jose P. 
Rating:
4.0

Customer did not leave a comment.

roland J. 
Rating:
3.0

When I went to uhaul the person didn't show me what truck I was getting it's the uhaul in westfield ma

Gloria F. 
Rating:
5.0

Customer did not leave a comment.

jason R. 
Rating:
4.0

Customer did not leave a comment.

ALEXANDER G. 
Rating:
2.0

Truck leaked water. Ruined bunch of our things. Apparently this happens often from all the reviews Inhave read.

cynthia C. 
Rating:
4.0

My reservation was for 9am, however, the vehicle was not returned yet and there were no other options available. Outside of that, Jeremy did well tracking down the vehicle and was very helpful.

John P. 
Rating:
5.0

Customer did not leave a comment.

Martin K. 
Rating:
5.0

I haven't rented a uhaul in 20 years. I couldn't believe how easy it was, and the place in Westfield ma couldn't have been better

Andrew B. 
Rating:
2.0

Didn't have the truck I reserved thus causing serious problems for me. Truck was rented out to me on absolute empty tank

steve M. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER N. 
Rating:
5.0

Customer did not leave a comment.

Greg O. 
Rating:
5.0

Very easy in and out, helpful staff.

Jeffrey K. 
Rating:
5.0

James and Jeremy were very professional,. Customer Service/ Sales were excellent. Returning the vehicle was simple, however, the online was having problems. I did contact phone return and I was walked through step by step. My overall experience was excellent!

Esther W. 
Rating:
4.0

Customer did not leave a comment.

elizabeth F. 
Rating:
5.0

Polite and quick.

ben L. 
Rating:
5.0

Come up with special bundles deals. To help people out when they are moving

Scott B. 
Rating:
5.0

Great staff

Ryan E. 
Rating:
3.0

Customer did not leave a comment.

Kelson B. 
Rating:
3.0

The visor wouldn't stay up and was obstructing the field of vision- I had to duct tape it up so I could see the road safely. (The clip to hold it in place was also missing, although it wouldn't have helped mitigate this particular issue.) Otherwise the location is fine and they usually have a handful of vehicles available.

Kelly M. 
Rating:
5.0

Staff very friendly and helpful

Johnny C. 
Rating:
5.0

Your representatives were all very knowledgeable, friendly and prompt anytime I stopped in. Thank you for making such a hard situation much easier!!!

Jane C. 
Rating:
5.0

Please keep an extra key on hand for each vehicle. I locked my key in the van and spent $90 for to retrieve it. The gentleman at the store told me that this has happened four times in the past month. Marks on the van suggested that it had likely happened to that same vehicle previously.

Eric M. 
Rating:
4.0

Customer did not leave a comment.

Joshua F. 
Rating:
4.0

Customer did not leave a comment.

Joseph B. 
Rating:
5.0

Customer did not leave a comment.

Patrick N. 
Rating:
1.0

Arriving for our scheduled hitch installation at 4:00, the person behind the desk said "good luck, he's going to be the only one here." The person doing the install checked us in and said it would be a 2 hour job and to come back. Our reservation was to stay and wait. At 4:15 the manager (person behind the desk) left the installer alone to answer the phone, handle returns and walk ins. At 7:00 (3 hours in) he drove our car around, telling us we would need to return the following day so he could finish to job as it was not done and he was closing. He agreed to stay after hours to complete the job. At 8:00 (4 hours sitting on the floor) he brought the car out saying it was done. When we arrived in Columbia, CT to pick up the trailer the lights were not working correctly. Their testing showed the wiring was not hooked up properly and they worked another hour to redo what was done improperly. All in all, due to the Westfield locations inability to do the job correctly, we were out 5 hours of time after paying over $500. They were rude and inept at their job. The Columbia location had to complete the job, which we are grateful for, though it set us back slightly on our trip. We are very grateful for the manager, Shane and his staff in Columbia, for getting us up and running. They made an unbearable experience bearable.

Spenser W. 
Rating:
5.0

Employees were respectful and helpful

Tammy K. 
Rating:
5.0

Be more upfront about charges. I was thrilled about $19.99 to rent a truck for the day. The insurance was reasonable, and I expected miles. I didn't know there was a $19.99 service fee. That defeats the cheap charge of $19.99 a day. You should just tell ppl it's $40.00. that's my only issue. Otherwise good staff and his experience.

Dawn C. 
Rating:
5.0

The manager and staff were very friendly and outgoing. This was a very positive experience.

michael V. 
Rating:
1.0

I ordered a trailer more than three (3) weeks ago. When I came at the appointed time, the trailer "wasn't available." This is totally unacceptable! I had to drive to the West Springfield store to get the trailer.

thomas M. 
Rating:
5.0

Customer did not leave a comment.

Paulline O. 
Rating:
5.0

Great service

Elizabeth J. 
Rating:
5.0

Great Staff

William S. 
Rating:
4.0

Fixing the website.

Animesh B. 
Rating:
4.0

The location and manager were fine. The issue was that our pick-up time was not honored. We originally scheduled for 10:30 am (weeks in advance), then it was moved to 3 pm a few days before and we were called at 2:30 THAT DAY after driving 2 hours to get there and told no truck was available. UNACCEPTABLE! The manager at Westfield worked with us and managed to find us a truck at 6 pm, but the "traffic" customer service folks were rude and unhelpful. We had to scramble to find someone to care for our pets since we were arriving home late. Will NEVER rent with Uhaul again. This is the second time a reservation was not honored as booked in the past year.

Mark C. 
Rating:
5.0

Friendly and courteous, beautiful van. wait time was minimal.

Susan G. 
Rating:
5.0

Customer did not leave a comment.

MILDRED R. 
Rating:
5.0

Customer did not leave a comment.

beth K. 
Rating:
3.0

The last customers EZ Pass was still in the truck and the windshield was dirty.

Rhonda G. 
Rating:
5.0

Customer did not leave a comment.

david P. 
Rating:
5.0

Keep the current employees at this location! They are a pleasure to work with! Outstanding customer service !

ALEKSEY O. 
Rating:
2.0

The barcode scanner doesn't work so I would have been charged 20$ extra if I didn't call and wait on hold for 30mins

Jonathon K. 
Rating:
5.0

Customer did not leave a comment.

Jessica F.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

joanna f.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Victoria B.  |  First Impressions 
Rating:
4.0

I don’t blame this storage facility for my very negative experience with the truck I rented and the poor customer service communication. The facility that I dropped my rental off at and got the storage at actually agreed with my negative remarks and said they would like to see some change and they were very friendly and understanding. Overall I enjoyed the service at the facility but otherwise terrible rental, I’m glad after multiple times of check and I finally was able to find this facility. Wish I could rate on the full U-Haul service and not just on one facility otherwise the score would’ve been lower.

Michael R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jose g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRENDA T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

justin s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

justin s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shannan L.  |  First Impressions 
Rating:
5.0

Always great service when I use them main reason I come back

Jerrod S.  |  Overall Experience 
Rating:
5.0

I was thoroughly impressed by how assistive, helpful, and knowledgeable, the gentleman working the closing shift at the front counter was. He was very polite, and professional, he even helped after hours when the key card would not scan correctly. I could not speak more highly of this gentleman if possible. He made the experience very enjoyable.

Carole P.  |  First Impressions 
Rating:
3.0

Sometimes the staff was too busy and rushed to be patient or polite. I dont like u haul advertising a free month of storage if we use their trucks for moving and then reneging on that promise. I have already told the manager that I was unhappy about not getting the free month. The reply was "sorry bro". I am not too thrilled with uhaul.

Sharron R.  |  Overall Experience 
Rating:
5.0

Staff was amazing

Janel C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christian O.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

EARL D.  |  Overall Experience 
Rating:
4.0

We can't seem to get a process to have our corporate office pay by monthly EFT. Any way we can make this happen? Thanks.

STEVEN W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cheryl C.  |  Online Move In 
Rating:
1.0

My storage unit was leaking and we tried to have it fixed with no result and we’re originally told to get our things and get out. Our items were covered in mold and there was mold in the storage unit on the floor. I was not impressed at the lack of accommodation due to the high price I paid for this unit.

Chelsea T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kelly P.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Charles C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jerrod S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Emanuel R.  |  Overall Experience 
Rating:
5.0

The owner is the best guy ever! Best service ever would recommend to anyone that needs any of the great options available!! Thanks so much for your great service !!!!

WILLIAM L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

steve m.  |  Overall Experience 
Rating:
5.0

would be nice if the inside building units had inside lights,

robert t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen D.  |  First Impressions 
Rating:
5.0

Jarome is a great manager.

Gary V.  |  Overall Experience 
Rating:
5.0

Only issue was mice/rats that made it into my temperature-controlled unit. There was traps inside the unit but they still are through clothing and left droppings. Just thought I'd mention.

Elisabeth H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ixia H.  |  Overall Experience 
Rating:
5.0

Besides the price per month, everything was excellent.

Nathan T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adam C.  |  First Impressions 
Rating:
1.0

I reserved online a 10x20 drive up unit for $204/month, upon arrival I was informed there were no 10x20 units available. The best solution I was told was to rent side by side 10x10 units inside. I reluctantly agreed as I was there with a truck full of stuff. When processing my reservation it turned out that to rent the 2 units would cost me $300/month which is UNACCEPTABLE. If I was quoted that much at the time of reservation I would never had rented the unit as that is way too much money for me to pay monthly. This move with UHaul has been nothing but problems from the truck rental, the moving helpers, and then the storage unit. I am EXTREMELY disappointed. UHaul took a very stressful situation and made it so much worse.

Ryane S.  |  First Impressions 
Rating:
5.0

GERALD at the westfield location was absolutely amazing. He was swamped with customers phone and in store and was a bbn le to maintain a smile and handle both the phone and in store customers fast and efficient. I feel he went above and beyond.. thanks for turning what was a horrible day for me into a laughing smiling finish

Steve M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ixia H.  |  First Impressions 
Rating:
1.0

My storage space had a water leak and my stuff was soak and wet and had mold and mildew. I thought storage space was weather proof

ISMAEL R.  |  Overall Experience 
Rating:
5.0

Downsizing to small house. I needed two u haul storage rooms. Awesome system. My stuff was secure and in a good clean environment. I haul Saved the day

Hans D.  |  Overall Experience 
Rating:
5.0

Very easy and convenient

Corinne S.  |  Overall Experience 
Rating:
1.0

They rented out the unit I did paperwork for. I was given another one and was paying the price for first unit. 8 months later they raise it and i was told not their problem.

evelyn g.  |  Overall Experience 
Rating:
3.0

units need lights . Cant see inside without flashlight.

Mary C.  |  Overall Experience 
Rating:
5.0

Quick service! Employee was polite and very helpful in chosing the best storage unit for my needs.

Katie H.  |  First Impressions 
Rating:
5.0

Thanks

Ludmila C.  |  Overall Experience 
Rating:
1.0

Wrong storage unit given other than what was reserved & customer service was lacking

zachary s.  |  First Impressions 
Rating:
5.0

Truck was new so everything worked. Staff was excellent. The time I went

ISMAEL R.  |  First Impressions 
Rating:
5.0

was fast and easy too move in thank you

William E.  |  First Impressions 
Rating:
5.0

Nice people that makes it nice for me.

John O.  |  Overall Experience 
Rating:
5.0

Excellent Manager

Gerry B.  |  Overall Experience 
Rating:
5.0

Good service your system is poor

daniel p.  |  First Impressions 
Rating:
5.0

the young lady that helped us was very personable, and knowledgeble. She answered all of our questions and took her time explaining everything. She was awesome

arthur d.  |  First Impressions 
Rating:
5.0

Clean and secure!

DAVID H.  |  First Impressions 
Rating:
1.0

I called Saturday & spoke with a pleasant lady who helped make my reservations. Unfortunately, it was followed by 2 very rude young kids at the front desk for our check in who clearly hate their job.

Jacqueline D.  |  First Impressions 
Rating:
5.0

The units were clean and they have gutters so if it’s raining your stuff doesn’t get wet when you open the doors. Little on the high side for cost.

cynthia h.  |  Overall Experience 
Rating:
1.0

The person working who was supposedly the manager was extremely rude and got angry because he had to put salt down by the unit we rented because it was glare ice.

Ralph C.  |  First Impressions 
Rating:
4.0

Easy access to storage area

Jody J.  |  Overall Experience 
Rating:
5.0

Such a nice young man whine helped us he made everything that much easier for us thank you so so very much for all your help izeha

ricky t.  |  Reservation 
Rating:
3.0

NO PROBLEM WITH STORAGE THE PROBLEM WAS THE TRAILER RENTAL

CHET O.  |  Overall Experience 
Rating:
5.0

I utilize the storage facility for several years I would highly recommend them to anyone in the area looking for storage . if I was ever in that area again and needed storage I would definitely call

Heidi S.  |  Overall Experience 
Rating:
4.0

HAD TO KEEP WAITING FOR ATTENDANT TO WAIT ON OTHER CUSTOMERS THAT CAME IN AFTER I DID. DID NOT THINK THIS WAS RIGHT. FIRST COME FIRST SERVE. OTHER THAN THAT EVERYTHING WAS FINE

CHET O.  |  Reservation 
Rating:
5.0

good

Christopher P.  |  Overall Experience 
Rating:
4.0

Friendly and helpful

Curtis M.  |  Reservation 
Rating:
5.0

Fantastic experience

Jessica V.  |  Overall Experience 
Rating:
2.0

There were concrete ants ALL over my stuff! Gate was broken but I was still charged a 10 fee for after hours entry was sent a late bill even though I was all moved out of both units and told themso

Jennifer L.  |  Overall Experience 
Rating:
1.0

Your "President " Jerry Ouilettte should be ashamed to employ Greg Bonneau in a managerial position. Greg is rude, sarcastic and cares nothing about customer problems. Unit full of rodent droppings.

Irene M.  |  Overall Experience 
No reviews have been submitted for this location.

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