50 Springfield Rd
Westfield,
MA
01085
(Directly across from Pioneer Valley Proffessional Center, Next to Napa at the junction of RT20 and Union Street)
50 Springfield Rd
Westfield,
MA
01085
(Directly across from Pioneer Valley Proffessional Center, Next to Napa at the junction of RT20 and Union Street)
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Make it VERY clear online that if you want to use your own insurance that you must provide your personal policy number. I could not at the time of rental and was not allowed to rent without it, therefore ending up being forced to use UhAul’s insurance, which cost me $50 extra. It left me feeling angry and lied to. An easy fix would be to state this on the rental app so that the customer can come prepared. I will be looking to rent elsewhere first moving forward and only use UhAul if I have to. Generally I have liked the customer service and all aspects of Uhaul in the past. I have rented vehicles from Uhaul for numerous times. This was the first time I had heard of this.
SUSANNA W
Rating:
5.0
Customer did not leave a comment.
DEREK L
Rating:
5.0
very good customer service. Organized, prompt and helpful.
BRIAN H
Rating:
4.0
Customer did not leave a comment.
BARBARA W
Rating:
4.0
Customer did not leave a comment.
CHARLES L
Rating:
5.0
Customer did not leave a comment.
KATRINA W
Rating:
5.0
Customer did not leave a comment.
THOMAS M
Rating:
5.0
This location was convenient with the rental equipment in good condition that was easy to get too. The staff person was well trained and made welcomed suggestions for how to use the equipment safely.
STEPHEN C
Rating:
5.0
Customer did not leave a comment.
BRIAN P
Rating:
5.0
The young man who checked us in what is very helpful and explained the whole check-in process very well
HAROLD D
Rating:
5.0
Customer did not leave a comment.
THOMAS M
Rating:
5.0
Customer did not leave a comment.
Harold A
Rating:
4.0
Truck parking lot is lined up in wrong direction. Forced to back out and use entrance to leave lot
JODY J
Rating:
5.0
Great Guys!
DONALD B
Rating:
5.0
Customer did not leave a comment.
THOMAS M
Rating:
4.0
Quick drop off, staff were attentive and fast in completing their steps
Irvin H
Rating:
5.0
Customer did not leave a comment.
GIOVANNI D
Rating:
5.0
Real customer service!
GEORGE C
Rating:
5.0
Customer did not leave a comment.
ALEKSANDR L
Rating:
5.0
David was welcoming, informative, supportive and provided great details and help in making a decision of size and type of unit. He walked me through every step, use of the keypad, hours of operation, location and made sure both keys worked in the lock. Will use UHaul for future needs.
KELLY F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
PATRICE C
Rating:
5.0
Customer did not leave a comment.
JEREMY B
Rating:
5.0
Service was excellent! The staff was able to problem solve when the hitch for my vehicle was shipped to them damaged. I appreciate the dedication they displayed and would highly recommend this location.
Phillip P
Rating:
5.0
Customer did not leave a comment.
ROBERT L
Rating:
5.0
Mgr behind the desk was very helpful. I felt so bad as it was one of the coldest days of the year and she said a lot of the vehicles didn't start. and then when we were there the UHaul storage facility next door's alarms went off and the fire dpt came. She was very courteous to us since we had to went while she ran next door to handle the emergency. And then she gave us a little discount for having to wait. She was excellent and was having a hard day!
INA G
Rating:
3.0
Customer did not leave a comment.
dave m
|
Overall Experience
Rating:
5.0
The locations themselves provided excellent service however the international calling service was confusing and rude. Seems like it just complicated everything, another hurdle to cross. Uhaul has a tremendous system, simplify it, and invest in your employees. Thanks
DANIEL B
Rating:
4.0
When we went to pick up our items with the movers, the area in front of our units only had one small path shoveled in front of them. Staff tried to be helpful by using ice melt in front, but we and our movers had to shovel the snow ourselves so our furnishings and belongings wouldn’t be damaged.
THOMAS F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Stephanie M
|
First Impressions
Rating:
5.0
David walked us through the gate procedure and then took us directly to our storage unit. At the unit, David opened the door, gave us a brand new lock and showed us how to lock our door properly. He was very helpful and easy to talk with!
ALFRED L
|
First Impressions
Rating:
5.0
Good evening.
I wanted to let you know that I accidentally left my wallet inside the U-Haul truck, and I already dropped the keys into the drop box.
Could you please inform the staff in the morning, as soon as they come to clean the vehicle, to pay attention to my wallet?
I will arrive early, around 7:00 AM, to pick it up.
Thank you very much.
DENYS S
Rating:
5.0
Good job
edwin c
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
NATHANIEL K
Rating:
5.0
Customer did not leave a comment.
RONALD G
Rating:
5.0
Love this location and the team of great employees! Always friendly & helpful.
ROBERT V
Rating:
5.0
Customer did not leave a comment.
TRAVIS E
Rating:
5.0
Customer did not leave a comment.
Leah S
Rating:
5.0
Good people, quick and efficient.
SEAN W
Rating:
5.0
Gentleman checking in was kind of, pleasant and helpful and even called after when I left a snowbrush behind, excellent employee and a good representative for the company
RONALD G
Rating:
5.0
Staff very helpful and expanded every step.
Janet S
|
Online Move In
Rating:
5.0
Nicholas was very good
DEVIPRASAD M
Rating:
5.0
Customer did not leave a comment.
Lenore C
Rating:
4.0
Customer did not leave a comment.
dave m
|
First Impressions
Rating:
5.0
Pretty smooth, easy and professional...
Doing well at that store
THOMAS G
Rating:
5.0
Megan the Uhaul Representative was Awesome! Will definitely use & recommend Uhaul in Westfield , MA.
SCOTT T
Rating:
5.0
Customer did not leave a comment.
ANDREW H
Rating:
4.0
Only problem I have is sometimes the wait to get served feels excessive. Waiting in lobby without someone being available for 5-10 minutes at a time without seeing someone can be hard.
MARTIN S
Rating:
5.0
Customer did not leave a comment.
MATTHEW P
Rating:
5.0
Friendly staff easy to check in and out the truck works perfectly easy to use
JAMES H
Rating:
5.0
Customer did not leave a comment.
THOMAS R
Rating:
5.0
Megan who helped me sign up for my rental unit was extremely knowledgeable, helpful and courteous. She showed me how to work the keypad because it’s been a while since I used it and even made sure that my code work that right there is great customer service. Thank you Megan.
GILBERTO M
|
First Impressions
Rating:
5.0
Excellent Experience.
the truck that I rented actually had heat that worked
JOHN L
Rating:
5.0
Staff very friendly and helpful.
JOHN J
Rating:
5.0
Customer did not leave a comment.
ARTHUR C
Rating:
5.0
Dave, my customer service rep was very helpful play inefficient
JAMES H
Rating:
5.0
Everything went great. The truck ran great!
WAYNE H
Rating:
5.0
Customer did not leave a comment.
EILEEN C
Rating:
5.0
Nothing. All good.
DONALD S
Rating:
1.0
One of the workers at UHaul made a comment that got everyone on my team upset. I called in to report , he stated he didnt make the comment but he definitely did. I rent a lot of Uhauls , this was by far my worst experience since I have rented a truck.
Jaquaine c
Rating:
5.0
Customer did not leave a comment.
JEFFREY S
Rating:
4.0
Very satisfied with the service.
BETH R
Rating:
4.0
none
LAWRENCE C
Rating:
5.0
Customer did not leave a comment.
TONY G
Rating:
5.0
Awesome Customer Service!!!!!!!
DARRYL B
Rating:
5.0
Quick and Efficient! no complaints, all staff I encountered were friendly, helpful and informative!
MICHAEL L
Rating:
5.0
ALWAYS FRIENDLY ASSOCIATES ,CLEAN VEHICLES AND READY WHEN I ARRIVE
SHERYL M
Rating:
4.0
Customer did not leave a comment.
DAVID V
Rating:
5.0
Uhaul Westfield Massachusetts location. Thier system was down but that did not prevent excellent customer service. I will be using them again shortly and look forward to another good experience.
Sarah S
Rating:
4.0
Kind of tight exiting the yard
William B
Rating:
5.0
Customer did not leave a comment.
DZEMAL J
Rating:
5.0
I felt the people at U-Haul were outstanding in every aspect excellent service and accommodating. That’s very rare now a days! The trailer I rented was fantastic also. I would not hesitate to rent or recommend them to everyone.
JOSEPH K
Rating:
5.0
Customer did not leave a comment.
JENNY K
Rating:
5.0
Customer did not leave a comment.
RONALD L
Rating:
5.0
Customer did not leave a comment.
PAUL N
Rating:
5.0
Customer did not leave a comment.
EDMUND G
Rating:
5.0
No they have great customer service and availability
VICTOR O
Rating:
5.0
Customer did not leave a comment.
lisa k
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
MATTHEW K
Rating:
5.0
Do not change anything 😀
PATRICK P
Rating:
5.0
Customer did not leave a comment.
SABY P
Rating:
5.0
Megan and her team went ABOVE AND BEYOND to help me make sure my trip went smoothly. I did not have wiring on my hitch, and on the spot they were able to fix my car, hook my trailer up, and send me on my way in under 90 minutes. Not to mention, they were extremely nice and took the time to tell me what my options were! Highly recommend!!
JESSICA S
Rating:
4.0
Quick easy pickup and drop off process. Staff was nice and very helpful during the process. Truck fuel tank was not full at pickup (close but down about 1/8th of a tank. Truck also would not switch out of the "tow/haul" mode using the button as requested by in-cab placards.
ELLIOT H
Rating:
5.0
Customer did not leave a comment.
JOHN D
Rating:
5.0
Customer did not leave a comment.
Destiny H
Rating:
5.0
service was excellant in both pickup and return
TIMOTHY R
Rating:
5.0
I rent 6 times a year and I was happy to see a newer truck this time! Staff is efficient and courtesy. Very quick check in and out.
LYNN W
Rating:
5.0
So far good people to do business with
ELAINE M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
HELEN M
Rating:
5.0
Staff was very nice through the whole process . Very enjoyable experience.
LENNA M
Rating:
5.0
Customer did not leave a comment.
KERIE S
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
THOMAS F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
THOMAS O
Rating:
5.0
Customer did not leave a comment.
GWENDOLYN L
Rating:
4.0
Customer did not leave a comment.
patricia y
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
BRIAN M
Rating:
5.0
Excellent overall customer service!
5 Stars!!
Roger J
Rating:
5.0
The guy who took my reservation, and assisted me when I picked up the van was great!! Very efficient, knowledgeable, and nice. He was at the Westfield location, dark brown hair, glasses. I can't recall his name but a total asset to your company.
LEA B
Rating:
5.0
Customer did not leave a comment.
Christopher M
Rating:
5.0
Customer did not leave a comment.
KRYSTAL S
Rating:
5.0
Dave was outstanding to work with. He took the time to explain everything that need to be done.
Ray T
Rating:
5.0
Luis was fantastic, extremely helpful and super nice. Having the pickups available is very helpful, and the location is easy to get into and out of, and has a large variety of moving supplies. Would rent from again!!
NICHOLAS C
Rating:
4.0
This location was fine. I have two issues with U-Haul's way of doing business. I was in a holding pattern while a previous renter finished with the trailer I wanted to rent. It was due back at 2:30 PM. It would have been great if I were notified when it came in so I could pick it up. U-Haul does not have a way to do that. Disappointing for a large corporation that controlls the truck/trailer market. We renters don't have alternatives. So, I called at 2:30 to make sure the trailer had been returned and was available. I told them I was on the way. I arrived at 3:05 PM. My "appointment" was for 2:45. At 3:00 U-Haul sends me a text saying that since i'm 'late' by more than 15 minutes they may cancel the reservation. This despite my telling the rental location I am on the way!
Second, although I was informed on which reture locations were open on which days (the closest was closed on Sunday). I was not told that the second-closest location closed at 2:30 PM. It was 80 miles away, and I got there at 2:40 PM, only to find it devoid of human presence. Then I see on the contract, in a tiny typeface, that I may be subject to a $20 "convenience fee" for dropping it off whitout being checked in. Sheesh. Gimme a break! How about some real communication, folks. It's a great invention you can participate in at no cost.
CHRISTOPHER B
Rating:
5.0
Customer did not leave a comment.
DANIELLE D
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Tara P
|
Overall Experience
Rating:
5.0
Found no problems at all.
RAYMOND L
Rating:
5.0
Customer did not leave a comment.
MADELINE P
Rating:
5.0
Customer did not leave a comment.
GREGORY S
Rating:
5.0
David was awesome! He went above and beyond for me! Thank you very much david!
KRISTY D
Rating:
5.0
Customer did not leave a comment.
LINDA A
Rating:
4.0
Customer did not leave a comment.
THOMAS S
Rating:
5.0
Customer did not leave a comment.
Cayonie B
Rating:
5.0
excellent service and quick turn around time great job
BRIAND L
Rating:
5.0
Customer did not leave a comment.
Raymond B
|
First Impressions
Rating:
5.0
-Nothing- Young man hooked up trailer (to
my truck) checked all lights! ! ! Different young man unhooked (didn't have to back into location) Excellent Serves! ! !
PATRICK P
Rating:
5.0
Very good
LESTER G
Rating:
4.0
Customer did not leave a comment.
ROBERT V
Rating:
5.0
Overall very happy with the process. I was a little upset about the finalizing portion where I either needed to download a phone app that I was only going to use once or have them do the finalization for a $20 fee. Otherwise the vehicle and equipment were well maintained and I'm happy with the services I was provided.
Austin F
Rating:
4.0
Customer did not leave a comment.
jonathan r
|
Overall Experience
Rating:
5.0
Just got in there but so far so good
eric j
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Colin H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
RICK Z
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
mary o
|
Overall Experience
Rating:
1.0
Rude refused payment and then said I never paid
Philip H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Glynn A
|
First Impressions
Rating:
5.0
Manger Melissa was excellent.
jeremy w
|
Overall Experience
Rating:
1.0
Lighting outside of the units was awful. We were moving from ME to CT and this was the closest location with a large unit. When we got there the rope attached to the door handle was frozen into the ice in front of the unit. When we asked for help the guy handed me an ice chipper. When we came back 3 weeks later to remove our items the ice in front of the unit was worse. Not only was this a HUGE safety issue, but the warmer days caused it to melt and it was so high up the water went right into our unit. Boxes destroyed, furniture sitting in water and mattresses as well. All they had to do was shovel in front of the units and none of that would have happened. Laziness. I feel bad for the other unit owners who have no idea what they are walking into.
Shannon T
|
Overall Experience
Rating:
4.0
Pricey.
Gabriel C
|
Overall Experience
Rating:
5.0
Easy access , clean storage , fast set up !! Also , love the app!!
Kim C
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Maria S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
lisa F
|
First Impressions
Rating:
5.0
Na
Kenneth G
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Michael m
|
Overall Experience
Rating:
5.0
Michael was awesome. He did a great job. Made the entire process a breeze.
MICHAEL G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Martha W
|
Overall Experience
Rating:
5.0
Roadside service a problem. Was charged about $350.00 for keys to van which I found just a few weeks later and returned keys soon as UHAUL opened their door next day. I knew the keys were secure and believed the relative helping me fill boxes packed the keys. The Keys were found in one of the UHAUL cartons that were packed. I had to rent the truck extra days while searching for keys, which did not get to use it those days for moving my things. I had to move most of my things by using my car. It cost me a lot of money doing business with UHAUL, including supplies I bought there and storage rental..and rental of truck. Only because of Road Service treatment I will not return beck to UHAUL. I must add the workers at the Westfield MA store were very pleasant and were helpful. I appreciated their hard work.
Diane H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Todd L
|
Online Move In
Rating:
5.0
The employee that helped me last night ( November 4th 2024) at the U-haul located on 50 Springfield Rd. Westfield Ma 01085 was very friendly, professional, knowledgeable and gave me an excellent service. Young, skinny, white, long black hair man.
JOSE A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Susan M
|
Overall Experience
Rating:
3.0
There was no lighting in the container could not see
Michael L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Carmen B
|
Overall Experience
Rating:
5.0
Very helpful staff.
MARYANN R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kris f
|
Online Move In
Rating:
1.0
The storage unit got infested with rats. I'll be happy to send you pictures of what got ruined. Amanda, the new manager is rude and not helpful . I will never recommend UHaul of Westfield to anyone.. Westfield UHaul is horrible . There is other comments/concerns but I'll address them with Westfield myself. Never again will I rent from these people
Joel P
|
Overall Experience
Rating:
3.0
Moved to another storage unit because you’re rates were already high and were going up
Kevin C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Carmen B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ed H
|
Overall Experience
Rating:
5.0
I needed storage, Westfield had an affordable one, no problems. Thank you.
jennifer h
|
Overall Experience
Rating:
5.0
The only thing I didn’t like was the motion lights. It’s hard to look through the unit, when the light keeps going off. Then I’d have to stop looking and walk down the hall to get the light back on. Other than that, I liked everything.
Amanda B
|
Overall Experience
Rating:
5.0
Good prices and clean storage!
Reese B
|
Online Move In
Rating:
3.0
It would have been nice to know we would have to carry everything ip a flight of stairs before we booked. We also only needed the unit for 2 weeks but had to pay for 4 which is ridiculous.
joseph c
|
Overall Experience
Rating:
5.0
Jacob K was so helpful and knowledgeable. He treated me like I was his family. He helped me move all my belongings from Florida to Western Massachusetts. When I went to my storage unit after he packed all my belongings, they were stacked carefully and neatly. Also, he took excellent care of my car; even put in air fresheners. Also, he followed me home in his truck as I drove my car because it was evening. When he left to return to Florida I missed him as if he were my son . Thank you for choosing Jacob to help me move.
Valerie Perry
.
Valerie P
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
chris f
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Martha W
|
Online Move In
Rating:
2.0
Storage was not temp and humidity controlled as specified. Furniture grew mold and needed remediation. Rugs could not be salvaged
Smith F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Colby L
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
william g
|
Overall Experience
Rating:
3.0
My email said a lock would be in the unit because I did online move in. That night I packed my car with all the stuff and drove there. It was not. I was not able to leave my stuff. Called the next day and was told that you don't leave locks in the unit. We'll that's what the email said. If that's not what you do, you need to tell corporate you don't because that's what it says when you do an online move in. Also when we went to pick up the lock it was 6:50. The guy said he was helping the person he was helping and then was closing and wouldn't help my husband to get the lock. We used our own lock.
Stephanie T
|
Online Move In
Rating:
3.0
Customer did not leave a comment.
Matthew B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Christopher G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ruth k
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jerry E
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
Carrie S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Terri M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gary F
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Katie H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tiffany D
|
Online Move In
Rating:
5.0
First class operation
Jerry E
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
John M
|
Overall Experience
Rating:
5.0
Friendly and helpful staff
A positive experience
James G
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Timothy B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lisette A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TANIA N
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
tony j
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jessica F
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
joanna f
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Victoria B
|
First Impressions
Rating:
4.0
I don’t blame this storage facility for my very negative experience with the truck I rented and the poor customer service communication. The facility that I dropped my rental off at and got the storage at actually agreed with my negative remarks and said they would like to see some change and they were very friendly and understanding. Overall I enjoyed the service at the facility but otherwise terrible rental, I’m glad after multiple times of check and I finally was able to find this facility. Wish I could rate on the full U-Haul service and not just on one facility otherwise the score would’ve been lower.
Michael R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
jose g
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
BRENDA T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
justin s
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
justin s
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Shannan L
|
First Impressions
Rating:
5.0
Always great service when I use them main reason I come back
Jerrod S
|
Overall Experience
Rating:
5.0
I was thoroughly impressed by how assistive, helpful, and knowledgeable, the gentleman working the closing shift at the front counter was. He was very polite, and professional, he even helped after hours when the key card would not scan correctly. I could not speak more highly of this gentleman if possible. He made the experience very enjoyable.
Carole P
|
First Impressions
Rating:
3.0
Sometimes the staff was too busy and rushed to be patient or polite. I dont like u haul advertising a free month of storage if we use their trucks for moving and then reneging on that promise. I have already told the manager that I was unhappy about not getting the free month. The reply was "sorry bro". I am not too thrilled with uhaul.
Sharron R
|
Overall Experience
Rating:
5.0
Staff was amazing
Janel C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Christian O
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
EARL D
|
Overall Experience
Rating:
4.0
We can't seem to get a process to have our corporate office pay by monthly EFT. Any way we can make this happen? Thanks.
STEVEN W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cheryl C
|
Online Move In
Rating:
1.0
My storage unit was leaking and we tried to have it fixed with no result and we’re originally told to get our things and get out. Our items were covered in mold and there was mold in the storage unit on the floor. I was not impressed at the lack of accommodation due to the high price I paid for this unit.
Chelsea T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kelly P
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Charles C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jerrod S
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
EMANUEL R
|
Overall Experience
Rating:
5.0
The owner is the best guy ever! Best service ever would recommend to anyone that needs any of the great options available!! Thanks so much for your great service !!!!
WILLIAM L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
steve m
|
Overall Experience
Rating:
5.0
would be nice if the inside building units had inside lights,
robert t
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Karen D
|
First Impressions
Rating:
5.0
Jarome is a great manager.
Gary V
|
Overall Experience
Rating:
5.0
Only issue was mice/rats that made it into my temperature-controlled unit. There was traps inside the unit but they still are through clothing and left droppings. Just thought I'd mention.
Elisabeth H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ixia H
|
Overall Experience
Rating:
5.0
Besides the price per month, everything was excellent.
Nathan T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Adam C
|
First Impressions
Rating:
1.0
I reserved online a 10x20 drive up unit for $204/month, upon arrival I was informed there were no 10x20 units available. The best solution I was told was to rent side by side 10x10 units inside. I reluctantly agreed as I was there with a truck full of stuff. When processing my reservation it turned out that to rent the 2 units would cost me $300/month which is UNACCEPTABLE. If I was quoted that much at the time of reservation I would never had rented the unit as that is way too much money for me to pay monthly. This move with UHaul has been nothing but problems from the truck rental, the moving helpers, and then the storage unit. I am EXTREMELY disappointed. UHaul took a very stressful situation and made it so much worse.
Ryane S
|
First Impressions
Rating:
5.0
GERALD at the westfield location was absolutely amazing. He was swamped with customers phone and in store and was a bbn le to maintain a smile and handle both the phone and in store customers fast and efficient. I feel he went above and beyond.. thanks for turning what was a horrible day for me into a laughing smiling finish
Steve M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ixia H
|
First Impressions
Rating:
1.0
My storage space had a water leak and my stuff was soak and wet and had mold and mildew. I thought storage space was weather proof
ISMAEL R
|
Overall Experience
Rating:
5.0
Downsizing to small house. I needed two u haul storage rooms. Awesome system. My stuff was secure and in a good clean environment.
I haul
Saved the day
Hans D
|
Overall Experience
Rating:
5.0
Very easy and convenient
Corinne S
|
Overall Experience
Rating:
1.0
They rented out the unit I did paperwork for. I was given another one and was paying the price for first unit. 8 months later they raise it and i was told not their problem.
evelyn g
|
Overall Experience
Rating:
3.0
units need lights . Cant see inside without flashlight.
Mary C
|
Overall Experience
Rating:
5.0
Quick service! Employee was polite and very helpful in chosing the best storage unit for my needs.
Katie H
|
First Impressions
Rating:
5.0
Thanks
Ludmila C
|
Overall Experience
Rating:
1.0
Wrong storage unit given other than what was reserved & customer service was lacking
zachary s
|
First Impressions
Rating:
5.0
Truck was new so everything worked. Staff was excellent. The time I went
ISMAEL R
|
First Impressions
Rating:
5.0
was fast and easy too move in thank you
William E
|
First Impressions
Rating:
5.0
Nice people that makes it nice for me.
John O
|
Overall Experience
Rating:
5.0
Excellent Manager
Gerry B
|
Overall Experience
Rating:
5.0
Good service your system is poor
daniel p
|
First Impressions
Rating:
5.0
the young lady that helped us was very personable, and knowledgeble. She answered all of our questions and took her time explaining everything.
She was awesome
arthur d
|
First Impressions
Rating:
5.0
Clean and secure!
DAVID H
|
First Impressions
Rating:
1.0
I called Saturday & spoke with a pleasant lady who helped make my reservations. Unfortunately, it was followed by 2 very rude young kids at the front desk for our check in who clearly hate their job.
Jacqueline D
|
First Impressions
Rating:
5.0
The units were clean and they have gutters so if it’s raining your stuff doesn’t get wet when you open the doors. Little on the high side for cost.
cynthia h
|
Overall Experience
Rating:
1.0
The person working who was supposedly the manager was extremely rude and got angry because he had to put salt down by the unit we rented because it was glare ice.
Ralph C
|
First Impressions
Rating:
4.0
Easy access to storage area
Jody J
|
Overall Experience
Rating:
5.0
Such a nice young man whine helped us he made everything that much easier for us thank you so so very much for all your help izeha
ricky t
|
Reservation
Rating:
3.0
NO PROBLEM WITH STORAGE THE PROBLEM WAS THE TRAILER RENTAL
CHET O
|
Overall Experience
Rating:
5.0
I utilize the storage facility for several years I would highly recommend them to anyone in the area looking for storage . if I was ever in that area again and needed storage I would definitely call
Heidi S
|
Overall Experience
Rating:
4.0
HAD TO KEEP WAITING FOR ATTENDANT TO WAIT ON OTHER CUSTOMERS THAT CAME IN AFTER I DID. DID NOT THINK THIS WAS RIGHT. FIRST COME FIRST SERVE. OTHER THAN THAT EVERYTHING WAS FINE
CHET O
|
Reservation
Rating:
5.0
good
Christopher P
|
Overall Experience
Rating:
4.0
Friendly and helpful
Curtis M
|
Reservation
Rating:
5.0
Fantastic experience
Jessica V
|
Overall Experience
Rating:
2.0
There were concrete ants ALL over my stuff! Gate was broken but I was still charged a 10 fee for after hours entry was sent a late bill even though I was all moved out of both units and told themso
Jennifer L
|
Overall Experience
Rating:
1.0
Your "President " Jerry Ouilettte should be ashamed to employ Greg Bonneau in a managerial position. Greg is rude, sarcastic and cares nothing about customer problems. Unit full of rodent droppings.
