Customer Reviews for U-Haul Moving & Storage of Westfield

2591 reviews

50 Springfield Rd   Westfield, MA 01085
(Directly across from Pioneer Valley Proffessional Center)

(413) 568-0933

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(413) 568-0933

50 Springfield Rd
Westfield, MA 01085
(Directly across from Pioneer Valley Proffessional Center)

Services at this Location:

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • Propane exchange
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

DENNIS N. 
Rating:
5.0

Customer did not leave a comment.

LAUREN C. 
Rating:
5.0

Jaron Turner was very helpful and patient with us at the Westfield MA location . We rented a car hauler and he showed us how to use it and helped us diagnose a wiring problem .

FRANCISCO R. 
Rating:
5.0

Service was great this time around! Last time I picked a moving truck from here the workers didn't even realize we where in the building till we were right there in front of them and they were not wearing a mask.

Yarelis S. 
Rating:
5.0

Customer did not leave a comment.

JENNYFER R. 
Rating:
4.0

Customer did not leave a comment.

ROBERT C. 
Rating:
5.0

Keep doing what you're doing! Whenever I'm relocating moving or transporting a vehicle, I'll always trust and will continue to come back and do business with UHaul... keep up the good work!

BRIAN C. 
Rating:
5.0

Customer did not leave a comment.

JEFFERY L. 
Rating:
5.0

Customer did not leave a comment.

Daniel S. 
Rating:
3.0

The price was 100.00 more than the price on the quote. Was upset about that. They had a different day even after they talked to me on the phone. The whole situation was unnecessary.

STEVEN S. 
Rating:
5.0

Customer did not leave a comment.

Javier S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL P. 
Rating:
5.0

Customer did not leave a comment.

Abdallah G. 
Rating:
3.0

Customer did not leave a comment.

KYLE S. 
Rating:
5.0

Absolutely nothing. Highly recommend. Service was very professional, helpful, considerate. Very knowledgeable staff. Clean equipment.

CHRISTA M. 
Rating:
5.0

Absolutely nothing. Highly recommend. Service was very professional, helpful, considerate. Very knowledgeable staff.

CHRISTA M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT L. 
Rating:
4.0

I had no complaints. Very ease in and out.

WILLIAM W. 
Rating:
5.0

Customer did not leave a comment.

MYKOLA S. 
Rating:
5.0

I ordered a hand truck and got a furniture dolly, then was told I may have purchased it? I also purchased 20 boxes and tape in the dispenser which barely used four boxes. Thankfully I had some good tape left at my old house.

DENISE D. 
Rating:
5.0

Customer did not leave a comment.

DANIEL D. 
Rating:
5.0

I rated the pickup location as excellent. As for Uhaul as a company I will never use you again, I would rather take 10 trips with a pickup truck. I started out renting a 26' truck in Pittsfield, then being notified the day before that pick up was changed to North Hampton. I then comprised and went to a 20' in Lee Ma. On my way to Lee ( day of pick up) I was called and told to truck their either, had to go to Westfield. Your company is a complete joke and when I called to complain to the 800 # I talked to a girl her sounded like she was still in High school and she gave me attitude. My suggestion is that if you allow customers to hold on to their truck longer you should explain that to the customer who is next in line for that truck and tell them no guarantee your truck will be available. Do not lead them on then at the last minute tell them that you have no truck.

Stephen R. 
Rating:
5.0

Customer did not leave a comment.

Gregory S. 
Rating:
5.0

Excellent customer service, employee was very knowledgeable and helpful made my experience excellent.

JEANNE K. 
Rating:
5.0

Customer did not leave a comment.

JAKE L. 
Rating:
3.0

The truck I rented was not sanitized what's do ever I called customer service the women was very rude the guy that rented truck to me was like if u bring truck back when I'm here I will give I 10.00 off I'm wasn't not keeping truck til late in day I had to bring it back cause need a ride this is very concerning especially with covid won't rent from that location or possibly uhaul again. Very unprofessional

SUSAN D. 
Rating:
3.0

Customer did not leave a comment.

Andrew D. 
Rating:
5.0

would be nice if the inside building units had inside lights,

robert t.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Byung H. 
Rating:
5.0

Customer did not leave a comment.

Colleen C. 
Rating:
1.0

I have never met a more rude customer service employee in my life. The general manager Jaron Turner was absolutely unprofessional and down right RUDE. He didn't greet me when I came in nor did he even look at me while speaking with me. I can't even believe he is a manager of the store. I dealt with a Tyler the day prior to book my initial reservation who was very professional, kind and helpful. I think the company needs to evaluate who they put in managerial positions. The experience overall was unpleasant and I would NOT recommend U-Haul in Westfield, MA.

DONNA M. 
Rating:
2.0

I was charged for 1.5 gallons for fuel for a 7 mile rental !! ??? Not happy about that. When I returned with my rental, I waited with the vehicle as instructed for 15 minutes with no response !!!! I then went into the store and waited again for 15 minutes until somebody finally appeared!! ????? Not happy about that... My 19.99 plus .59 per mile ended up costing just about 35.00 with taxes additional fees etc..... For a rental that I kept for 45 minutes and 7 miles....The only reason I would recommend this location to a friend is because it is the game in town.....

ROBERT J. 
Rating:
5.0

Customer did not leave a comment.

ALICEMARIE B. 
Rating:
4.0

Customer did not leave a comment.

BRUCE P. 
Rating:
4.0

As always U-haul meets my needs on time; every time; Thank you !

HENRY K. 
Rating:
5.0

n/a

ANTHONY M. 
Rating:
5.0

Customer did not leave a comment.

PAUL K. 
Rating:
4.0

Customer did not leave a comment.

walter W. 
Rating:
2.0

Attend was rude.

GABRIEL S. 
Rating:
3.0

The only problem I had was getting in and out of Spfld Rd.

JAMES J. 
Rating:
4.0

Customer did not leave a comment.

STEWART P. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA Z. 
Rating:
4.0

Smelled like cigarettes

Justin H. 
Rating:
3.0

Trailer was not swept clean. Running Light on fender was out causing a unsafe condition for visibility to other vehicle's. Top running light was out.

JAMES M. 
Rating:
4.0

Customer did not leave a comment.

Terrie D. 
Rating:
2.0

I had ordered an appliance dolly along with the pick-up truck. When I got to the location, the dolly was not there. I contacted the U-Haul 800 number and they advised that I wait for store to open (15 minutes) When Technician arrived, he did not have keys to get into office. I had to alter my plans and make an extra trip back to the Location to pick up a dolly an hour later which meant more mileage on the truck and extra time. I should have been offered some sort of discount either on the mileage or the cost of the appliance dolly. Rental agent at store was not concerned. He spent time on his personal phone while dealing with me. Check out was uneventful. Same agent, same attitude.

Stephen W. 
Rating:
5.0

Customer did not leave a comment.

Karen D.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Jacob W. 
Rating:
5.0

Customer did not leave a comment.

ALBERT R. 
Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
5.0

It all worked out great for me. I would do it again. Thank you

BARRY S. 
Rating:
5.0

The guy who helped us was great!

SHARON S. 
Rating:
5.0

Customer did not leave a comment.

Peter S. 
Rating:
4.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

Joseph R. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
2.0

The trailer was filthy. Should have been cleaned before hiring to me.

danny M. 
Rating:
1.0

We were charged too much mileage we win 5.4 miles one way which is 11.8 miles round trip where we charge 21 miles round-trip the person in the store was very rude so I asked her to speak to the manager and then I started yelling at him and then he yelled back at me and we didn't get any issues resolved and I still think you owe us money

ALLAN P. 
Rating:
1.0

I thought that I booked the rental one way and i had to return the truck in Victor NY. Turned out the truck i rented was an intown truck and I had to return it to the Westfield MA store. They told me it would be an extra $700 to drop it off there. They would not recognize that there was a glitch and i had to ruin my holiday plans to return the truck to Westfield. There needs to be better communication of the contract. i told the representative that released the truck to me what i was doing and there was no red flags that there was a contractual mistake. the contract was very vague and only had the mileage estimate and fuel level of the truck, so i didn't see a problem until i got to the victor store. I will be much more careful next time.

BRIAN B. 
Rating:
5.0

Customer did not leave a comment.

Timothy B. 
Rating:
5.0

Tyler assisted me when I picked up and dropped off the truck I rented. He was very nice and helpful. I have told many people about the service I received at the Westfield location.

Jacqueline P. 
Rating:
4.0

Customer did not leave a comment.

RICHARD F. 
Rating:
5.0

Customer did not leave a comment.

SAGE F. 
Rating:
3.0

More directions/explanation

RICHARD J. 
Rating:
5.0

Very pleased with the service and truck..Thank you!

Lori H. 
Rating:
5.0

Customer did not leave a comment.

ERIC C. 
Rating:
1.0

The customer service was and always has been outstanding at this location. I have rented from there numerous times and have always had a very good experience. This time however was pretty bad. The truck I rented was horrible. I needed to go from Westfield MA to Covington RI and back. Once I got on the highway I realized that the Front and Steering was so bad that I actually looked for another U Haul dealer on way so I could trade in the truck. No luck. I was stuck. I told the person who I got the truck from to NOT let anyone else rent this truck until they get it fixed. Again, the people at the Westfield location are great. My bad experience had absolutely nothing to do with them.

ANDREW K. 
Rating:
5.0

N/A

NORMAND L. 
Rating:
3.0

Customer did not leave a comment.

SCOTT M. 
Rating:
5.0

Customer did not leave a comment.

VITALIY B. 
Rating:
4.0

Customer did not leave a comment.

HENRI S. 
Rating:
5.0

Customer did not leave a comment.

GIRANNI P. 
Rating:
5.0

Customer did not leave a comment.

Donald P. 
Rating:
4.0

Customer did not leave a comment.

ROBERT L. 
Rating:
5.0

Wonderful experience! They had the trailer I needed, reserved it for me, hooked it up with a smile, and off I went. Same on the return. Pulled in, they asked if it all went well (it did), disconnected it, and I was done. Simple, affordable, friendly.

STEPHEN G. 
Rating:
5.0

Jarome is a great manager.

Gary V.  |  Overall Experience 
Rating:
4.0

Computers were very slow. Should not be the case in this technological world.

DOUGLAS D. 
Rating:
5.0

Great friendly service

DIANE S. 
Rating:
4.0

are is a tight squeeze for all the equipment (outside not the building). other than that was good

Jessica B. 
Rating:
5.0

Customer did not leave a comment.

VIKTOR B. 
Rating:
5.0

Had a quick run with the van. It was new and clean.

SALVATORE A. 
Rating:
5.0

The truck was clean and in nice condition. It broke down on us because the starter went bad and I had to get underneath and get the starter unstuck to start it. Shouldn't have to do that. I feel like I deserve some compensation for the trouble. Fortunately for you guys, I saved you a towing charge.

Kyle H. 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN Z. 
Rating:
5.0

Very helpful here. The only issue on this end was that the storage unit that was booked for me was not available. They only had a smaller one. Communication issues when booking trucks accessories for the overall package fell short of my expectation.

ELISA R. 
Rating:
5.0

Excellent service! I definitely will use Uhaul's Westfield, MA truck rental services again. Employees were professional and a pleasure to work with!

MAUREEN M. 
Rating:
5.0

Only issue was mice/rats that made it into my temperature-controlled unit. There was traps inside the unit but they still are through clothing and left droppings. Just thought I'd mention.

Elisabeth H.  |  Overall Experience 
Rating:
5.0

People extremely friendly and helpful

Courtney R. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA E. 
Rating:
5.0

Customer did not leave a comment.

RICHARD L. 
Rating:
5.0

Customer did not leave a comment.

Ixia H.  |  Overall Experience 
Rating:
5.0

They were extremely helpful with a problem I had with my wiring harness, they fixed the break in the wire so my lights would work on the trailer I rented!

DOUGLAS P. 
Rating:
4.0

Customer did not leave a comment.

Charles M. 
Rating:
2.0

Uhaul offers low low rental prices but after you read the bill summary you find the things you get stuck paying for. Environment charge ? REALLY

JEFFREY P. 
Rating:
4.0

Customer did not leave a comment.

ROBERT R. 
Rating:
1.0

First thing....your website is deceiving....I requested an 8:00 am pick up on Sunday sept.20th....could not get the truck till 9:00 when place opened.....was told the truck wasnt delivered on time....finally after a brutally slow check in process, I took the truck at 9:30...I had to pay 2 helpers for more than an hour for waiting on the truck.....I will never and I will strongly encourage others to not use the uhaul business.....

Charles G. 
Rating:
5.0

Customer did not leave a comment.

Trevor W. 
Rating:
5.0

Customer did not leave a comment.

Vanessa G. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY A. 
Rating:
3.0

I had a 7am pickup time on Saturday morning. I was there at 6:55. No one showed up to work till 8am. I went there the night before around 5:15pm to reserve the van. Anthony checked my license and credit card. I asked if he wanted me to pay now and he said we would settle up in the morning. I said: I'll see you at 7am. This threw off plans if 3 others that were helping me.

THOMAS C. 
Rating:
2.0

Had a 8am schedule pick up time well in advance, store was supposed to open at 7am still closed when I got there manager never showed up had ordered and paid for a mattress cover when scheduling was never given probably for rushing to help all waiting customers

Melissa Z. 
Rating:
4.0

Employees to be more professional. They were okay but can improve.

MICHELE B. 
Rating:
5.0

gentleman very friendly, truck was parked up front ready for me when i got there

Sheryl M. 
Rating:
4.0

Customer did not leave a comment.

GLENN G. 
Rating:
5.0

Customer did not leave a comment.

Jesse S. 
Rating:
5.0

Customer did not leave a comment.

Kyle L. 
Rating:
5.0

Besides the price per month, everything was excellent.

Nathan T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adam C.  |  First Impressions 
Rating:
1.0

I reserved online a 10x20 drive up unit for $204/month, upon arrival I was informed there were no 10x20 units available. The best solution I was told was to rent side by side 10x10 units inside. I reluctantly agreed as I was there with a truck full of stuff. When processing my reservation it turned out that to rent the 2 units would cost me $300/month which is UNACCEPTABLE. If I was quoted that much at the time of reservation I would never had rented the unit as that is way too much money for me to pay monthly. This move with UHaul has been nothing but problems from the truck rental, the moving helpers, and then the storage unit. I am EXTREMELY disappointed. UHaul took a very stressful situation and made it so much worse.

Ryane S.  |  First Impressions 
Rating:
5.0

GERALD at the westfield location was absolutely amazing. He was swamped with customers phone and in store and was a bbn le to maintain a smile and handle both the phone and in store customers fast and efficient. I feel he went above and beyond.. thanks for turning what was a horrible day for me into a laughing smiling finish

Steve M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ixia H.  |  First Impressions 
Rating:
1.0

My storage space had a water leak and my stuff was soak and wet and had mold and mildew. I thought storage space was weather proof

ISMAEL R.  |  Overall Experience 
Rating:
5.0

Downsizing to small house. I needed two u haul storage rooms. Awesome system. My stuff was secure and in a good clean environment. I haul Saved the day

Hans D.  |  Overall Experience 
Rating:
5.0

Very easy and convenient

Corinne S.  |  Overall Experience 
Rating:
1.0

They rented out the unit I did paperwork for. I was given another one and was paying the price for first unit. 8 months later they raise it and i was told not their problem.

evelyn g.  |  Overall Experience 
Rating:
3.0

units need lights . Cant see inside without flashlight.

Mary C.  |  Overall Experience 
Rating:
5.0

Quick service! Employee was polite and very helpful in chosing the best storage unit for my needs.

Katie H.  |  First Impressions 
Rating:
5.0

Thanks

Ludmila C.  |  Overall Experience 
Rating:
1.0

Wrong storage unit given other than what was reserved & customer service was lacking

zachary s.  |  First Impressions 
Rating:
5.0

Truck was new so everything worked. Staff was excellent. The time I went

ISMAEL R.  |  First Impressions 
Rating:
5.0

was fast and easy too move in thank you

William E.  |  First Impressions 
Rating:
5.0

Nice people that makes it nice for me.

John O.  |  Overall Experience 
Rating:
5.0

Excellent Manager

Gerry B.  |  Overall Experience 
Rating:
5.0

Good service your system is poor

daniel p.  |  First Impressions 
Rating:
5.0

the young lady that helped us was very personable, and knowledgeble. She answered all of our questions and took her time explaining everything. She was awesome

arthur d.  |  First Impressions 
Rating:
5.0

Clean and secure!

DAVID H.  |  First Impressions 
Rating:
1.0

I called Saturday & spoke with a pleasant lady who helped make my reservations. Unfortunately, it was followed by 2 very rude young kids at the front desk for our check in who clearly hate their job.

Jacqueline D.  |  First Impressions 
Rating:
5.0

The units were clean and they have gutters so if it’s raining your stuff doesn’t get wet when you open the doors. Little on the high side for cost.

cynthia h.  |  Overall Experience 
Rating:
1.0

The person working who was supposedly the manager was extremely rude and got angry because he had to put salt down by the unit we rented because it was glare ice.

Ralph C.  |  First Impressions 
Rating:
4.0

Easy access to storage area

Jody J.  |  Overall Experience 
Rating:
5.0

Such a nice young man whine helped us he made everything that much easier for us thank you so so very much for all your help izeha

ricky t.  |  Reservation 
Rating:
3.0

NO PROBLEM WITH STORAGE THE PROBLEM WAS THE TRAILER RENTAL

CHET O.  |  Overall Experience 
Rating:
5.0

I utilize the storage facility for several years I would highly recommend them to anyone in the area looking for storage . if I was ever in that area again and needed storage I would definitely call

Heidi S.  |  Overall Experience 
Rating:
4.0

HAD TO KEEP WAITING FOR ATTENDANT TO WAIT ON OTHER CUSTOMERS THAT CAME IN AFTER I DID. DID NOT THINK THIS WAS RIGHT. FIRST COME FIRST SERVE. OTHER THAN THAT EVERYTHING WAS FINE

CHET O.  |  Reservation 
Rating:
5.0

good

Christopher P.  |  Overall Experience 
Rating:
4.0

Friendly and helpful

Curtis M.  |  Reservation 
Rating:
5.0

Fantastic experience

Jessica V.  |  Overall Experience 
Rating:
2.0

There were concrete ants ALL over my stuff! Gate was broken but I was still charged a 10 fee for after hours entry was sent a late bill even though I was all moved out of both units and told themso

Jennifer L.  |  Overall Experience 
Rating:
1.0

Your "President " Jerry Ouilettte should be ashamed to employ Greg Bonneau in a managerial position. Greg is rude, sarcastic and cares nothing about customer problems. Unit full of rodent droppings.

Irene M.  |  Overall Experience 
No reviews have been submitted for this location.

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