Customer Reviews for U-Haul Moving & Storage of White Plains

7298 reviews

1 Virginia Rd   White Plains, NY 10603
(@ N Broadway & Rte 287)

(914) 949-2525

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(914) 949-2525

1 Virginia Rd
White Plains, NY 10603
(@ N Broadway & Rte 287)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
  • habla español
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

FRANK A. 
Rating:
4.0

Nothing until covid 19 ends

EDWINGEORGE B. 
Rating:
5.0

For my business I used Uhauls and storage units frequently all over the fri-state area and the staff here are above and beyond the best. They are so helpful and really make your experience easy and are extremely professional. HIGHLY recommend

Robert C.  |  Overall Experience 
Rating:
5.0

No complaints. Everything is good. Try not to block the entrance with the big trucks so people can get in and out . Thanks.

ALBERTO R. 
Rating:
5.0

Customer did not leave a comment.

kathy C. 
Rating:
1.0

To be honest, this experience was not good for me. I reserved my Uhaul for Sunday at 7pm. I was unable to perform the self-checkout, spoke to 3 representatives, was on the phone for 1 hour...which didn't help. At the end, I had to leave the station and reschedule for Monday morning 7am to pick it up in person. Not only was that very cumbersome for my schedule, wasted a lot of time and driving, it for sure increased my costs as well. Basically, both my app and login as guest never found my order; while the representative and I had the order number. This prevented me from moving forward at my scheduled order time. This is the only reason for my poor rating. The truck and the staff at the location itself were fine and my poor rating is not reflective of their work. Thank you, Thomas

THOMAS K. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETHANN M. 
Rating:
5.0

Rental shop should do a better job checking things that can't be seen! Mirror brackets

ALEX C. 
Rating:
5.0

Customer did not leave a comment.

JOHNANTHONY A. 
Rating:
1.0

Took over an hour waiting on line so disorganized and when I finally got to the front of the line they tried to tell me they didn't have a trailer when I reserved it online

Casey M. 
Rating:
2.0

no lock provided though one was shown on the truck. website doesn't work with Safari so i couldn't submit the condition of the truck at pickup. website drop-off locations not the same as those shown at the pickup location. associates couldn't change reservation to single day instead of two days.

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

FRANKLINB Q. 
Rating:
5.0

Please re-write the mobile app entirely. It is a truly painful experience to use it. Clunky UI, frequent errors, absolute disaster. Please, please change it entirely.

Gregory P. 
Rating:
5.0

Customer did not leave a comment.

GABRIEL T. 
Rating:
5.0

Very friendly people. Took less than 10 minutes total for the return.

STEPHENWALTER F. 
Rating:
5.0

Both reps were super helpful and thoughtful

Cyrus T. 
Rating:
5.0

Customer did not leave a comment.

James Q. 
Rating:
5.0

Customer did not leave a comment.

Mark D. 
Rating:
5.0

Customer did not leave a comment.

THOMASS P. 
Rating:
5.0

Had problem with mobile access process. Lock wouldn't open and needed assistance. The Customer service rep on duty was rude, unprofessional and not very helpful. When I told him that I had people waiting for me to help move and ask if can get another truck he told me I could either wait until he had time to deal with it or just leave. No sense of urgency or concern. By the way someone else had the same problem and was treated the same way. The truck itself had a very temperamental ignition, took some effort each time to turn key to point that left on as afraid I wouldn't get to start. It worked but certainly wasn't comfortable when I forgot to leave on and had to start up again.

Gerard C. 
Rating:
5.0

one ratchet strap was broken but other then that as always oliver takes good care of me.

Joseph G. 
Rating:
5.0

Customer did not leave a comment.

Tamara D. 
Rating:
5.0

Customer did not leave a comment.

Douglas B. 
Rating:
5.0

The gentleman whom I picked up the truck from at 8:00 a.m. on Wednesday (May 5, 2021) was wonderful to deal with.

Charles N. 
Rating:
5.0

Great service

steven P. 
Rating:
1.0

This is the worst location that you can go to. I had to wait over 20 minutes to drop my rental and then they said that I would get a receipt by email in 10 mins. But no….what happened they processed my return vehicle 2 hours later and charged my an extra day being that I returned it 30 minutes before the due time, plus they charged me 20 for after hours service fee for no reason. The previous day I had gone personally to extend my rental another day for 1 of two of my equipment, waited there for almost 2 hours, neither the employees or a manager were able to do it. Eventually all had been extended another day. Everytime I call them there is at least a 10 min wait until someone answers the phone. And when they did( me trying to get refund for wrong charges) the guy puts me on hold for 20 minutes then hangs on me. I finally decided to contact the headquarters customer service and they did refund me $100.44 that they wrongly charged me, unbelievable how incompetent and unprofessional these people are. They should hire someone that lives their job and appreciates being paid and gives a good customer service. It is very sad it was not this way a few years ago when I used them. Hopefully I don't have the need to use uhaul in white plains again. Shame on them!!!

Delfino R. 
Rating:
5.0

Great service and pleasant go out their way to help you thank you to Anny she was wonderful

Manuel F.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jaime T. 
Rating:
1.0

The guy that took the rental was very rude and spoke to us in a very threatening tone of voice. He almost suggested to unhook it ourselves. as first timers we could not back up trailer and his comments were not necessary. We had to remind him we were the customers and to please calm down.

Agustin M. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
2.0

Customer did not leave a comment.

Gina M. 
Rating:
5.0

Customer did not leave a comment.

GIOVANNI P. 
Rating:
5.0

Customer did not leave a comment.

ROGERIO R. 
Rating:
5.0

Service was 100 percent great

VINCENTL B. 
Rating:
5.0

Customer did not leave a comment.

KYLEPHILIP M. 
Rating:
1.0

Customer did not leave a comment.

Roman Y. 
Rating:
5.0

You can first off, you should have a question about your employees because they were awesome. They were patient, knowledgeable and helpful. I will go back and I'm from Nyack.

BRIANMILLER D. 
Rating:
5.0

Customer did not leave a comment.

Larissa A. 
Rating:
5.0

The person who was at the front desk was awesome!! very helpful!!

JUANC S. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
2.0

I am being charged for dolly and blankets I did not receive. I mentioned that already in the checkout but here is the bill, and no way except this questionnaire to respond to your invoice email which is a NoReply address....

Robert C. 
Rating:
5.0

Customer did not leave a comment.

FREDDYV E. 
Rating:
5.0

All good. Really helpful employees. Great experience overall.

LESLEY T. 
Rating:
5.0

keep it up

steven B. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN V. 
Rating:
5.0

The location manager at the Virginia Road location in White Plains NY is top noitch.

PETERLEE A. 
Rating:
4.0

Customer did not leave a comment.

Martha S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

THOMAS L. 
Rating:
5.0

Customer did not leave a comment.

MARCELLO M. 
Rating:
2.0

I was charged an extra day even thought I dropped it off the day of. Even after I spoke to an employee who told me where to go and what to do.

ALAIN P. 
Rating:
5.0

I could not up load drivers license to the web site and the way my card was charged was wired.

STEVEN G. 
Rating:
5.0

Customer did not leave a comment.

Matthew M. 
Rating:
5.0

Efficient, both in pick up & return.

PETERLYNN C. 
Rating:
4.0

Customer did not leave a comment.

PAULELLIOT M. 
Rating:
3.0

Truck was very old and hard to handle. Steering was very loose and truck was very noisy.

Rohan R. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER M. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLYVANESSA C. 
Rating:
4.0

We've rented here several times and it's always gone smoothly. but employees must cover their noses and mouths with masks! The masking among employees was inadequate.

LAURAM C. 
Rating:
5.0

Customer did not leave a comment.

ANTONIOL B. 
Rating:
5.0

The online pick up and delivery is very simple. The uhaul employees were present and knowledgeable.

Christopher W. 
Rating:
3.0

It would be nice if they could pull the vehicle up to the waiting area for the customer instead of having them search the lot.

KURTK R. 
Rating:
4.0

Make sure when returning your unit, that you and the U-Haul employee are aware of the amount of fuel in the unit. We went to the gas station before returning the truck to ensure 1/4 was in. We returned the unit thinking everything was OK by just placing it in line with the other trucks and leaving the keys in the cup holder (as the U-Haul employee told us to do it). To our surprise, we received an additional fee since the tank was between 1/8 to 1/4. We already left that location to another state so there is no point of going back and trying to reconcile information, but what a bummer :(

Anselm S. 
Rating:
5.0

Customer did not leave a comment.

PENNYANN J. 
Rating:
4.0

Customer did not leave a comment.

CHARLESP M. 
Rating:
5.0

Well done U-Haul!

STEPHENG B. 
Rating:
5.0

I cannot say enough & It is even hard for me to articulate into words my deepest Gratitude for this Location & everyone there... But Especially the General Manager Anny Martinez. Anny truly went above and beyond not only Exceeding my Expectations but she went above and beyond treating me with so much compassion, help, guidance, & overall she is truly beyond an Asset for this Location & for Uhual as a Company. She is truly a special General Manager but more than everything, She is a Special person on the inside & made my experience truly perfect. I am beyond words thankful for her & for my experience at Uhual. Sincerely, Christopher Lee

CHRISTOPHERLEE G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHANEC B. 
Rating:
3.0

I did not receive an email verification of the return.

RALPH S. 
Rating:
4.0

Customer did not leave a comment.

Jonathan T. 
Rating:
5.0

I haven't been to many U-Haul's before but wow has this place made a good impression on me. The service was great and the trucks are very clean. Makes me feel comfortable renting especially during this time of Covid!!!

Diego G. 
Rating:
5.0

Customer did not leave a comment.

PATRICIALEE R. 
Rating:
4.0

Customer did not leave a comment.

PAULP S. 
Rating:
5.0

Great Customer Service. Anny and her team were great. She was very helpful very nice. I know I was probably being a headache with all the questions but Anny took the time to answer them all and made me comfortable from the information I received. I’m definitely going to be a repeat customer

MAKAYLA R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALEXANDERROBERT B. 
Rating:
3.0

Customer did not leave a comment.

C M. 
Rating:
4.0

Kiddos to Anny M.!!! Awesome employee. Like every U-Haul I've been to, the location goes from dead to super busy in 10 seconds and proper staffing is understandably difficult to manage. On my two visits here, not only did it become extremely busy all of a sudden, there was literally a difficult customer and another, likely schizophrenic, man carrying on about his life of being under surveillance by foreigners and the FBI. Despite the chaos, Anny was very professional, courteous, and friendly, both behind the counter and when handling the equipment. Anny kept calm and just took care of everything, including de-escalating/calming the difficult customer in front of me. I had a most pleasant experience talking to Anny. I hope U-Haul recognizes and rewards this kind of work-ethic and general demeanor.

Behich M. 
Rating:
5.0

Customer did not leave a comment.

Rory H. 
Rating:
5.0

Customer did not leave a comment.

Kurt B. 
Rating:
5.0

The staff was exceptionally nice and helpful. Thank you!

ARMAN A. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM H. 
Rating:
3.0

Took forever to get the truck. The customer in front of me, they couldn't find the keys to their truck. The delay made me late. The truck had ashes in the ash tray. It wreaked of weed. The inside of that windshield hasn't been cleaned in ages. The truck was obviously not cleaned recently and in this day and time is troubling. I described it as being in a Motel room that had been used by dozens of people and not cleaned.

ERICR L. 
Rating:
5.0

Young lady who helped us was really kind, patient. Real pro. Great place.

GIOVANNI C. 
Rating:
1.0

Dropped off 2 hrs early and got charged until the next morning. Called 3 times to resolve, on hold 20 min each time and never got through. not happy

PATRICK S. 
Rating:
5.0

Customer did not leave a comment.

igor N. 
Rating:
4.0

Customer did not leave a comment.

Micheal P.  |  Overall Experience 
Rating:
5.0

Keep up the great work!

Min L. 
Rating:
5.0

Overall Great experience. On a busy Saturday morning, the long line was handled not only efficient but organized and professional. Thanks Any and her staff.

Joseph V. 
Rating:
5.0

Easy pick-up and return; good customer service.

JACOBA K. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHYV JR H. 
Rating:
5.0

The young lady (Ms. Vitti) ? the manager who assist me was very professional, product knowledgeable, and possess high interpersonal skills bringing forth superb customer service. Thanks guys I feel very confident my mom's possessions are safe and under good care.

Thornton C.  |  First Impressions 
Rating:
5.0

Honestly everything was a good experience. really quick and easy

KATRINA G. 
Rating:
5.0

Excellent experience

GEORGE J. 
Rating:
4.0

Amy Martinez, the general manager, was great!

Antony A. 
Rating:
5.0

Customer did not leave a comment.

ROBERTA B. 
Rating:
2.0

I asked for a dolly and was given a hand truck, which was of no use to me. I was quoted one price and on pick up the invoice had a price of $40.00 more. It was changed, but it took time that is valuable.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

Edwin M. 
Rating:
1.0

General Manager was extremely rude.

JAHNECETAKIRA P. 
Rating:
5.0

Great convenient location.

ROGERR L. 
Rating:
5.0

Customer did not leave a comment.

James N. 
Rating:
3.0

Three things happened with my reservation. 1) I have reserved the furniture dolly which wasn't available at time of my pick up. I have to buy brand new one to finish my move. 2) The gas was below the quarter tank but the reading said it is above the quarter tank. 3) Finally, this is most important thing. I rented the one way truck and I filled the full gas tank, just wanted to feel safe and not to stop in between and by the time I reach my destination the gas level is close to three quarters of tank. I lost close to 12 gallons of money. I Know it is written in the contract that UHAUL is not responsible for the extra gas but there is some clause for these kind of situations. I called customer service and they were not responsive as well as they were referring back to the contract. I feel if this is the case may be you should the low gas charge as well to make it right for the customers. Apart from the above three, every thing else went fine with my reservation and truck was good as well. I hope UHAUL will make some kind adjustments to the contract in future to help customers.

PRUDHVI C. 
Rating:
5.0

Customer did not leave a comment.

albert A. 
Rating:
5.0

Customer did not leave a comment.

RICHARDKING III H. 
Rating:
4.0

Oliver Pusta is and exceptional customer service rep and technician. He is very friendly, knowledgeable, accommodating and concerned for the customer's satisfaction and safety.

James N. 
Rating:
1.0

Only 1 person at the counter . Other person left when there was allot of people on line

Romel A. 
Rating:
1.0

The lady there was awful rude and downright horrible ill never rent from hat location again and I've rented from uhaul quite a few time worst experience so far

LAZARUS D. 
Rating:
3.0

Customer did not leave a comment.

JERLIN M. 
Rating:
3.0

Customer did not leave a comment.

Natale A. 
Rating:
5.0

I had a great experience and staff was awesome

Manuel F.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Kenneth S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul Sujith R.  |  Overall Experience 
Rating:
5.0

Anny was very helpful. She made me feel comfortable in my purchase. Will definitely go back there.

TREVOR K.  |  First Impressions 
Rating:
5.0

The staff were friendly and guided me throughout the entire process. There was nothing more that I could ask. Thank you.

Paul Sujith R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Janelle R.  |  Overall Experience 
Rating:
5.0

Amazing manager and staff

christophe p.  |  Overall Experience 
Rating:
1.0

The unit was unsafe for placing items. I told them at the front desk to cancel. They did but never refunded the $108.10 taken from my account . I called 3x and was told I would get a call back so far nothing!!! Never using a company that robs people again

Laura C.  |  Online Move In 
Rating:
2.0

The store manager was one of the most unprofessional and rude people I have ever met in my life. Vindictive and went out of her way to make me feel uncomfortable. She is racist as well.

Omar I.  |  Overall Experience 
Rating:
5.0

Laryssa was a phenomenal help. You can tell she works incredibly hard and wears many hats at the business. She’s also really kind and pleasant to work with. Looking forward to the next phase of our move!

Margot W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

marc g.  |  Overall Experience 
Rating:
3.0

With the new unit, I found some garbage on the floor and it is against the wall of the building and paint was chipping. I still went with unit because it is a little more space for me to go through/organize my stuff & I don't have to climb (It's ground level).... :"t's complicated" at home. My only comment about the facility itself was I wish it had more climate control. There is another self-storage location about a 7 min walk from this U-Haul but I had a bad experience with them before they changed hands. Part of the bad experience may still have a unit there so I am not comfortable using them which Is why I'm using this U-Haul location.

KIRSTEN S.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Meghan M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessenia C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Danielle R.  |  Overall Experience 
Rating:
1.0

The facility was always dirt and things on the floor. The customer service is non existent. And I moved out almost a month ago and the guy never closed out my unit and today I receive this after a phone call earlier. The move out date is wrong.

LaIsha H.  |  Overall Experience 
Rating:
4.0

The move went good.

Quay T.  |  First Impressions 
Rating:
1.0

First of all my first name is spelled INCORRECTLY. Easy not given adequate instructions to enter the facility, even with the clerk knowing I was on property to access my storage room the room was lock

Jacqueline L.  |  First Impressions 
Rating:
5.0

The staff at this location were always friendly and helpful.

stephanie h.  |  Overall Experience 
Rating:
5.0

the only problem was that at times we were unable to enter the locker area because of the CARD READER ACCESS .......

JOSEPH S.  |  Overall Experience 
Rating:
5.0

No problems, helpful staff

SARA O.  |  Overall Experience 
Rating:
4.0

Great staff.

Brian K.  |  Overall Experience 
Rating:
5.0

The customer service experience was amazing!! Rob and Julius were great! They were a tremendous help, and Rob definitely went above and beyond; providing excellent service. Thank you! :)

Branndi S.  |  First Impressions 
Rating:
4.0

Was easy to get signed up and moved in.

ADAM L.  |  First Impressions 
Rating:
5.0

Other than the hours, everything was great.

Michael Y.  |  Overall Experience 
Rating:
3.0

There was no lighting inside the storage rooms and the lights in the corridors are not sufficient to illuminate the storage rooms.

Marcus V.  |  Overall Experience 
Rating:
5.0

Outstanding

Ralph B.  |  Overall Experience 
Rating:
5.0

It was easy and convenient

Aisha A.  |  Overall Experience 
Rating:
5.0

Both reps I dealt with went out of their way to make sure i was in a truck and storage unit quickly.

COREY S.  |  Reservation 
Rating:
4.0

Nice facility to have my UBox shipped to.

Sam W.  |  Overall Experience 
Rating:
5.0

The staff was very helpful

Renee C.  |  Overall Experience 
Rating:
5.0

Service rep was very helpful

Renee C.  |  Reservation 
Rating:
1.0

Poorly run facility. When planning a move it is important to be able rely on getting the right truck and storage space. It seems that this location has a hard time providing either.

DAVID S.  |  Reservation 
Rating:
5.0

Donna and her crew are amazing. Always helpful and knowledgeable.

Kassim W.  |  Overall Experience 
Rating:
5.0

I was completely satisfied with the service. Thank you.

Jana J.  |  Overall Experience 
Rating:
1.0

Took from 11am - 5:30pm to try and cancel an order! No one wanted to help me. Every time I called I was on hold for over 30 min. Chat didn't help either. They directed me to a page that didn't work.

Audrey A.  |  Reservation 
Rating:
5.0

Everyone there was awesome and it was a great facility!

mark k.  |  Overall Experience 
Rating:
5.0

Made a stressful time less stressful

Dori R.  |  Overall Experience 
No reviews have been submitted for this location.

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