Customer Reviews for U-Haul Moving & Storage of White Plains

Rating:

1.0

I was very upset when I accidentally left an envelope with some cash and was no longer able to retrieve it. I left it in my visor of the truck and noticed as soon as I had left the car yet when I got there the morning after they told me the car left out already and to come back. When I came later that day they told me the car wasn’t back and to come back the next day. It is now the second day after I returned the car and when I got there I was told nothing was in it. I am so upset especially because I know how cleaning is performed in between vehicles and I know it was taken. I say this for future references to be careful with your belongings because miracles do not always happen especially at this place.

Rating:

4.0

GAs level was recorded incorrectly at the beginning. I had a picture showing correct level. It was less than recorded on contract.

Rating:

5.0

More parking space for the customers who leave their cars.

Rating:

2.0

I made reservations and when i arrived they told me that the system was down so I had to come back. They called me an hour later and said come back it's working again. When I got back the system didn't work AGAIN. Cost me a days work plus paying an employee. Worst system ever.

Rating:

1.0

I don’t know wtf is going on with U-Haul. This location should be shutdown. You delayed access to the vehicle for 3 hours. First the Indian at the 711 didn’t know where the keys were. Then he knew but could not give to me. Then I had to call another Indian guy because the code I got via the uhaul rep online didn’t fit with what he knew. Then he realized he didn’t have any of the blankets I ordered. The stupidity of this branch owner caused me a delay of more than 3 hours, more than half a day. By the time I got what I needed from another branch I was close to loosing my reserved time for apartment moving. To top it off you charged me some bullcrap after hour service fee. What fucking service? I put the car keys in the box, parked the vehicle for you. No service whatsoever from some scammy Indian. Fuck your service. This level of bullshit you pulled is completely unacceptable. You should be refunding me every penny for all the time i wasted unfucking all of your processes.

Rating:

5.0

All the staff were excellent. The kid at the register was incredibly efficient and had great customer service skills. Guys that helped me attach the trailer were great and the guy at the returns was a gentleman. Cheers ya'll

Rating:

5.0

Customer service person Aimee at Hawthorne location was very helpful.

Rating:

5.0

Excellent service. All good, best uhaul in the nation.

Rating:

5.0

Being able to get my equipment as fast as possible and return it as fast as possible is really important to me. I appreciated the speed in which I was able to get the trailer and return it.

Rating:

5.0

Always friendly service and parking! Hands down the best UhAul I’ve been to.

Rating:

5.0

Very good equipment and good, helpful customer service.

Rating:

5.0

NA

Rating:

5.0

our last rental was about a month ago and it was the same type van as this time. The last time the van was new so it was the perfect rental. this time it was an older model that someone had treated like trash. the result was a slipping transmission, a wierd clunk from the rear and a surging engine at certain speeds. All of which was not the fault of the staff but made for a van that was harder to handle then it should have been. I would recommend this van go in for a work over or be replaced.

Rating:

5.0

Ricardo was a great resource for me as I completed my trip into White Plains. He was very helpful, and answered every one of my questions with professionalism, kindness and enthusiasm. I would recommend this location to others.

Rating:

2.0

Need oil change the light is on

Rating:

5.0

Never had a problem here renting equipment, equipment is always here for my reservation. Staff is always great too. 👍👍 Keep up all the great work and service

Rating:

5.0

The staff is very professional and did an amazing job.

Rating:

5.0

this location was out of moving blankets - all locations should have these in high stock without question.

Rating:

5.0

I pulled in to return area. And a young man came right over unhook trailer, and I was out in less than 10 minutes. Didn't have to go in. He was very helpful

Rating:

5.0

The manager and staff were professional, knowledgeable and helpful. It was a pleasure.

Rating:

5.0

Ricardo was very courteous, patient and helpful. Both workers at the front desk the African American young lady and Ricardo were excellent in customer service. Ricardo took time to explain everything in a very pleasant manner. I would recommend this location to anyone.

Rating:

5.0

Clean good no problem

Rating:

5.0

The van I rented had damage on right side I took a picture before I left with it I was hoping somebody would have looked at it I just don’t want to get charged for damages that I didn’t do

Rating:

5.0

Staff was professional and very helpful! They even walked me out to the truck and talked me through the online registration process.

Rating:

5.0

Always smooth sailing at this location. I think it took no more that 10 minutes checking in and 10 minutes checking out. Great service and friendly employees.

Rating:

5.0

Good and on time very professional business

Rating:

5.0

All my requirements were met with excellent friendly service.

Rating:

5.0

The prices listed on your vehicles or misleading, 19.99$ became 148.00$ five hours later . But the customer service was very good and the vehicle was extremely clean.

Rating:

5.0

Excelente

Rating:

5.0

all the guys at the customer service are great

Rating:

2.0

I had issues with the mobile app not giving me the code to the lockbox. The vehicle given was wedged in between the fence and the front bumper was in contact with the truck in front of it making it very difficult to pull out. The dolly and hand truck I paid for were not inside the truck. Overall, I left an hour later than I wanted to.

Rating:

3.0

I would try and find a different location if I could. Help upfront was very poor. One person helping 4 eating customers. If each took about 7-10 minutes to complete you are looking at 20-40 minutes waiting to just get your vehicle. If there is only 4 people waiting

Rating:

5.0

None

Rating:

1.0

I called customer service—it was the worst experience in all the years I've been using this company.

Rating:

5.0

Great costumer service! Very helpful

Rating:

1.0

Customer Service needs to be addressed in this facility.

Rating:

1.0

New system U-Haul implementing is SHIT. I booked online night before and was expecting pickup to take 5 minutes since I literally filled up everything online the night before. It took me almost 50 minutes to get my van and leave establishment. The people working there were great. But they’re not allowed to check you in anymore. U-Haul wants people to do everything on app. Including taking pictures of equipment and everything. Also the first truck I got had no gas and paperwork said it 1/2 full. So when I told people working there. They were able to get me a new truck but now it didn’t match with what I had on app. And then I had to go retake pictures of everything. Also this new truck had back door was damaged and wouldn’t close properly. I had an ajar door light on dashboard the entire time. Trucks like this should be removed from line and get repaired. I was really disappointed how long it took me to get my truck and leave. Now what are people that don’t bring a cellphone supposed to do? Let alone elderly customers that don’t really know how to work cellphones other than to call/text. This is unbelievable. I understand the new movement with AI and getting rid of employees to save money on a job that a computer can do. But I feel U-Haul rushed this roll out to save a few bucks. (Maybe kiosks could work better) They have a lot of work to do. I’m thankful I won’t need U-Haul services for quite some time because it was literally the worst experience I’ve ever had.

Rating:

1.0

They made it very complicated to try and pick up a U-Haul and drop off a U-Haul

Rating:

5.0

Very nice ck-in experience. Clean bathroom. Good hours.

Rating:

5.0

Ninguno todo excelente

Rating:

5.0

I am 71 years old and I never used U-Haul before. The interaction was the best customer service I ever experienced. Not being tech savvy the employees walked me through every step, being extremely patient with me. Upon dropping the Truck off the other gentleman was fantastic. He also took care of everything. I didn’t even mention the low price. I was shocked!! Only $19.95!! At that price I suggest everyone get the insurance protection..

Rating:

3.0

Vehicle was tired. Lacked power

Rating:

5.0

The Van was very clean, and is working 100%.

Rating:

5.0

Van had a strong gas smell for the duration of the entire rental. Oil warning light & tire sensor warning flashed all day. But truck operated fine and was clean

Rating:

3.0

Lock boxes for keys are difficult to open and my dolly was not in my van therefore I did not use it.

Rating:

5.0

High marks for professional, courteous and patient customer service reps at the counter, truck side, and and on the phone who assisted this novice every step of the way. Solid performance from start to finish.

Rating:

5.0

Quick and efficient, we were able to get a truck on short notice. Staff was really helpful in coordinating everything. Would definitely rent from them again

Rating:

1.0

Very bad will not use again employees when dropping off very rude make untrue statements and I had to hear personal business while I waited 20 to check out .

Rating:

3.0

van very clean, evidently there was damage to exterior and was told no prics were taken. not easy to deal with.

Rating:

2.0

The workers are useless! We asked For help for our rental.! If they can call because we had not gotten the call to confirm. And they had us waiting there for over 10 minutes like idiots.

Rating:

5.0

Easy to pick-up and drop-off and the workers know what they're doing.

Rating:

5.0

Got charged twice, I’m waiting for the second charge to be refunded, location was great easy and fast to get the rental

Rating:

5.0

always a great experience !

Rating:

4.0

The vehicle was dirty when I first got it, and the tire light turned on. Those things are not in our end and i should not be penalized for it.

Rating:

5.0

I do think everything went well. I think it's always good to actually have a person go over to the vehicle and look at everything as there was a sensor alert that came on once we started the vehicle. We had to walk back to the office to find out what was the issue before leaving the location.

Rating:

4.0

assistant spoke clear and explained all in a nice manner. Super quick drop off..no wait time.. I've rented from them ove the last 10 years..no issues

Rating:

5.0

The general manager was very proficient and helpful and I would recommend this location to anyone great staff great assistance .

Rating:

5.0

Outstanding staff welcoming environment great customer service the only way to treat customers is the way they showed up to do there job with great pleasure I recommend U-Haul USA .i.E the young lady with the neon shirt fantastic and the guys equally impressive

Rating:

5.0

They were great to work with and tried working with me while I had apt issues. Would highly recommend.

Rating:

2.0

They offer one price and they charge other more expensive Maybe owner has to check charges

Rating:

5.0

EL.SERVICIO AL CLIENTE MUY EXCELENTE

Rating:

1.0

Theft occuree

Rating:

5.0

Annie and Crew Are The Best!

Rating:

3.0

Needed a bigger unit.

Rating:

5.0

No complaints.

Rating:

5.0

I was a tenant for many years and had no problems.

Rating:

4.0

I was evicted from my house and need a place to store my belonging until I find a permanent home. The staff and convenience really help with the grief of losing my home.

Rating:

5.0

I believe when you communicate with your staif. They come through in the pinch. There was one internet and we worked it out. And I thanked Them.very, very much.

Rating:

4.0

The price was a little high.. The unit could have used a little bit more lighting.. But the staff was outstanding nice humor.. And made you feel.. It's very comfortable.. Facility very clean.. But overall staff were very helpful.. Yes I would recommend your facility two friends and family.. The only thing price is just a little highi.

Rating:

5.0

Great people

Rating:

5.0

Ok

Rating:

5.0

Storing at Uhaul White Plains NY was a wonderful experience. The staff were very attentative, the facility and bathroom were well kept. Even renting a van was an easy experience. It was unfortunate that I grew out of my storage. I would recommend this location to anyone around the area.

Rating:

5.0

The entire staff was friendly and helpful. Wally was exceptional. He closed me out with out delay and sent me an email and print out as I asked. Thanks guys for a great experience.

Rating:

2.0

Cost was insanely high for a barely climate-controlled facility, with what felt like un-secure unit doors, poor temperature conditions, and bad accessibility. I found a unit roughly the same size for less than 1/3rd the price, better hours, and a much better kept facility.

Rating:

3.0

I am giving them three stars just because I appreciate the efficiency of the U-Haul Renting system; however, my experience with customer service was less than satisfactory. Initially, when I rented a storage space at the North White Plains Storage Facility, the staff was friendly and helpful. About six months ago, I originally went to rent a moving truck after I engaged in a conversation with a very polite employee, which convinced me to not only use their moving service but also rent a storage space without exploring other options. I valued the personal connection with an enthusiastic employee over considering alternative storage facilities. However, my positive perception took a hit when, not even six months later, I received a call from a male employee claiming I hadn't made the payment for October, two days after the scheduled auto-charge. To my surprise, I was informed of a penalty for the payment delay. When I explained that I was on autopayment and unaware of any issues, the employee insisted that I had been removed from the autopayment plan. After insisting to tell me what card they have on the system he provided the last four digits of a card I never owned, despite being charged every month. During this frustrating conversation, another employee, Miss Martinez, made the situation worse by using inappropriate language and adopting an aggressive tone. When I mentioned my busy schedule and the difficulty of managing numerous subscriptions, she retorted angrily, stating, "this is your bill, you are responsible for paying your bills." After a 30-minute argument, during which I asserted that they needed me more than I needed them, their tone suddenly shifted from rude and arrogant to soft and caring, offering to enroll me in autopayment again. Post-call, I conducted some research and discovered a storage facility just one mile from my apartment, offering a cleaner environment with elevator access, all at half the price of the U-Haul location. My advice to U-Haul is to invest in good employees, as the quality of customer service greatly influences customer satisfaction.

Rating:

5.0

Manager and staffing were absolutely outstanding customer service friendly.

Rating:

2.0

The attitude from the assistant manager is ridiculous, the staff some are cool some are very rude their customer service skills need to be improved a lot. I’d never use them again based on that. And the gm is a ghost

Rating:

3.0

The cost is a little high, no real deals related to storage facilities. But had a good experience.

Rating:

5.0

Staff was extremely helpful with reservations and completing application. I am not very computer smart. Lol

Rating:

5.0

All of the staff members I interacted with were warm, welcoming and attentive, even on a busy Saturday morning at the end of the month! Will recommend this location for storage and rentals to everyone I know.

Rating:

5.0

The staff was extremely helpful and knowledgeable. I really appreciated that they took the time to listen to my needs and how friendly they were the entire time.

Rating:

3.0

Expensive Storage units have no light It was moldy Holes in the unit ceiling mesh Holes in the drywall in the unit

Rating:

4.0

My only complaint is that when I reserved the storage unit on line via the app it indicated that I had one month free as I previously rented a trailer and am currently renting a truck. When I checked in at White Plains they indicated I was not eligible for 1 month free and my reservation was removed from the app so I was not able to show them that the app indicated that I was eligible. Needless to say this is very confusing.

Rating:

5.0

Very satisfied

Rating:

5.0

The staff was very helpful and friendly!

Rating:

3.0

All answers to questions 1-6 are qualified by the word "sufficiently," as in "Were the storage facility’s access hours sufficiently convenient?" The access hours could be better if open later, or if the privilege for 24-hour access was not an additional upcharge. I've had this room since the mid 2000s. It was necessary when I lived in Manhattan, useful when I lived in North White Plains, but it's become redundant since moving to a home in Putnam County. We will likely close our second room in my wife's name.

Rating:

5.0

Staff was ver helpful and accommodating

Rating:

3.0

The staff who checked me in were very helpful. When I checked out the girl in the office kept closing the loading dock door as I approached it.

Rating:

5.0

Really convenient check in and check out process. Very friendly and helpful staff ! Nice facility!

Rating:

5.0

Excellent service

Rating:

1.0

I made a reservation for my unit because of a promotion I saw while checking out with my moving truck. It said that I could get a month of storage free with my rental so I agreed. The rate I was quoted was around $160. When the day came and I showed up at the unit, they said they don't participate in those promotions and refused to honor the price on my email confirmation. They said they'd been sold out of unit but of course then happened to have a last minute opening they could give me...at almost double the price. I had a full truck after a very long drive and so I took it. Extremely poor experience overpaying for a unit Uhaul would not honor.

Rating:

5.0

Very friendly. Nice guys working in front desk.

Rating:

5.0

Muy buena atención al cliente especialmente de la srta Anni Martínez

Rating:

1.0

After making a reservation for a unit online, I got there and they told me they're booked solid and have no record of my reservation. They ended up giving me a smaller unit for DOUBLE the price as my original. Unacceptable.

Rating:

5.0

For my business I used Uhauls and storage units frequently all over the fri-state area and the staff here are above and beyond the best. They are so helpful and really make your experience easy and are extremely professional. HIGHLY recommend

Rating:

5.0

Great service and pleasant go out their way to help you thank you to Anny she was wonderful

Rating:

5.0

I cannot say enough & It is even hard for me to articulate into words my deepest Gratitude for this Location & everyone there... But Especially the General Manager Anny Martinez. Anny truly went above and beyond not only Exceeding my Expectations but she went above and beyond treating me with so much compassion, help, guidance, & overall she is truly beyond an Asset for this Location & for Uhual as a Company. She is truly a special General Manager but more than everything, She is a Special person on the inside & made my experience truly perfect. I am beyond words thankful for her & for my experience at Uhual. Sincerely, Christopher Lee

Rating:

5.0

Great Customer Service. Anny and her team were great. She was very helpful very nice. I know I was probably being a headache with all the questions but Anny took the time to answer them all and made me comfortable from the information I received. I’m definitely going to be a repeat customer

Rating:

5.0

The young lady (Ms. Vitti) ? the manager who assist me was very professional, product knowledgeable, and possess high interpersonal skills bringing forth superb customer service. Thanks guys I feel very confident my mom's possessions are safe and under good care.

Rating:

5.0

I had a great experience and staff was awesome

Rating:

5.0

Anny was very helpful. She made me feel comfortable in my purchase. Will definitely go back there.

Rating:

5.0

The staff were friendly and guided me throughout the entire process. There was nothing more that I could ask. Thank you.

Rating:

5.0

Amazing manager and staff

Rating:

1.0

The unit was unsafe for placing items. I told them at the front desk to cancel. They did but never refunded the $108.10 taken from my account . I called 3x and was told I would get a call back so far nothing!!! Never using a company that robs people again

Rating:

2.0

The store manager was one of the most unprofessional and rude people I have ever met in my life. Vindictive and went out of her way to make me feel uncomfortable. She is racist as well.

Rating:

5.0

Laryssa was a phenomenal help. You can tell she works incredibly hard and wears many hats at the business. She’s also really kind and pleasant to work with. Looking forward to the next phase of our move!

Rating:

3.0

With the new unit, I found some garbage on the floor and it is against the wall of the building and paint was chipping. I still went with unit because it is a little more space for me to go through/organize my stuff & I don't have to climb (It's ground level).... :"t's complicated" at home. My only comment about the facility itself was I wish it had more climate control. There is another self-storage location about a 7 min walk from this U-Haul but I had a bad experience with them before they changed hands. Part of the bad experience may still have a unit there so I am not comfortable using them which Is why I'm using this U-Haul location.

Rating:

1.0

The facility was always dirt and things on the floor. The customer service is non existent. And I moved out almost a month ago and the guy never closed out my unit and today I receive this after a phone call earlier. The move out date is wrong.

Rating:

4.0

The move went good.

Rating:

1.0

First of all my first name is spelled INCORRECTLY. Easy not given adequate instructions to enter the facility, even with the clerk knowing I was on property to access my storage room the room was lock

Rating:

5.0

The staff at this location were always friendly and helpful.

Rating:

5.0

the only problem was that at times we were unable to enter the locker area because of the CARD READER ACCESS .......

Rating:

5.0

No problems, helpful staff

Rating:

4.0

Great staff.

Rating:

5.0

The customer service experience was amazing!! Rob and Julius were great! They were a tremendous help, and Rob definitely went above and beyond; providing excellent service. Thank you! :)

Rating:

4.0

Was easy to get signed up and moved in.

Rating:

5.0

Other than the hours, everything was great.

Rating:

3.0

There was no lighting inside the storage rooms and the lights in the corridors are not sufficient to illuminate the storage rooms.

Rating:

5.0

Outstanding

Rating:

5.0

It was easy and convenient

Rating:

5.0

Both reps I dealt with went out of their way to make sure i was in a truck and storage unit quickly.

Rating:

4.0

Nice facility to have my UBox shipped to.

Rating:

5.0

The staff was very helpful

Rating:

5.0

Service rep was very helpful

Rating:

1.0

Poorly run facility. When planning a move it is important to be able rely on getting the right truck and storage space. It seems that this location has a hard time providing either.

Rating:

5.0

Donna and her crew are amazing. Always helpful and knowledgeable.

Rating:

5.0

I was completely satisfied with the service. Thank you.

Rating:

1.0

Took from 11am - 5:30pm to try and cancel an order! No one wanted to help me. Every time I called I was on hold for over 30 min. Chat didn't help either. They directed me to a page that didn't work.

Rating:

5.0

Everyone there was awesome and it was a great facility!