Customer Reviews for U-Haul Moving & Storage of Wilkinson Blvd

3,431 reviews

9136 Wilkinson Blvd   Charlotte, NC 28214
(W Of Sam Wilson Rd)

(704) 392-0056

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(704) 392-0056

9136 Wilkinson Blvd
Charlotte, NC 28214
(W Of Sam Wilson Rd)

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

David D.  |  First Impressions 
Rating:
4.0

Very nice staff

Lorraine B. 
Rating:
4.0

The front customer service was very helpful and friendly.

joni b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVE C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Customer did not leave a comment.

dione M. 
Rating:
3.0

Access hours are tooooooooooooooi short.

Verna C.  |  First Impressions 
Rating:
5.0

Very friendly and helpful.

chris c.  |  First Impressions 
Rating:
2.0

The van smelled like cigarettes. I even put air fresheners in there but was very strong. Disappointed

DANNA F. 
Rating:
5.0

Nice people. Very helpful.

Margaret M. 
Rating:
5.0

Great experience at this location in Charlotte, very helpful, attention to detail...highly recommend ..its a worry fear experience...

Michael H. 
Rating:
4.0

Monty and his team are great. Every experience I've ever had at U-Haul has been chaotic and less than desirable. This location/team was the best by a long shot!

Dylan C. 
Rating:
5.0

Customer did not leave a comment.

Kimberly B. 
Rating:
5.0

I was long customer at U-Haul facility and in the last 12 years when my life turned so bad losing family and trying to take care of life situations it was nice to know that I didn't have to worry about my storage and all my precious belongings inside it. The people were friendly and helpful clean no bugs no rodents nothing like that it's very secure there I would do it again if I had to but I can absolutely say I would recommend your facility thank you for everything you've done over the last 12 years

ROXANNA W.  |  Overall Experience 
Rating:
5.0

Excellent customer service. I reserved online and was able to pickup my truck upon arrival.

Patience K. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER D. 
Rating:
5.0

Great experience.

ANDRE W. 
Rating:
3.0

Customer did not leave a comment.

Elijah W. 
Rating:
5.0

Customer did not leave a comment.

Marko O. 
Rating:
5.0

Customer did not leave a comment.

mark S. 
Rating:
5.0

Customer did not leave a comment.

Barry D. 
Rating:
5.0

My reservation was ready when I arrived. The entire process from pick-up to drop off was easy.

Chelsea T. 
Rating:
5.0

This location was amazing. It's my drop Off location/ storage that was horrible.

Summer T. 
Rating:
5.0

The truck didnt handle well. Struggled to shift gears and brakes were making a grinding noise.

Mary G. 
Rating:
5.0

Customer did not leave a comment.

Jeane S. 
Rating:
4.0

Customer did not leave a comment.

Rachid B. 
Rating:
5.0

I had a problem but Chris fix it for me. He's awesome! So in Montoya (sp?)

ROBERT S. 
Rating:
4.0

Customer did not leave a comment.

SCOTT S. 
Rating:
4.0

Customer did not leave a comment.

Reece D. 
Rating:
3.0

Customer did not leave a comment.

Malikah W.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Daniel G. 
Rating:
5.0

Monty the manager was very patient and helpful

Lorraine N. 
Rating:
5.0

Customer did not leave a comment.

Charles R. 
Rating:
5.0

Everything went quick and easy with no issues on equipment of rental Pricing was very reasonable

Todd C. 
Rating:
5.0

Customer did not leave a comment.

Kiara D. 
Rating:
5.0

The experience, start to finish, was great. Monty and his team at U-Haul on Wilkinson Blvd. Charlotte, NC provided an excellent experience through and through.

Dylan C. 
Rating:
5.0

Customer did not leave a comment.

martha T. 
Rating:
4.0

Vehicle did not drive well. Actually was concerned it would not make it to destination without failure. Transmission shifted roughly. Avg mpg of 8.3 miles was terrible.

James D. 
Rating:
5.0

Customer did not leave a comment.

Eddie D. 
Rating:
4.0

Customer did not leave a comment.

Timmy O. 
Rating:
5.0

Customer did not leave a comment.

don M. 
Rating:
5.0

Customer did not leave a comment.

Brian H. 
Rating:
5.0

Customer did not leave a comment.

Stephen M. 
Rating:
5.0

Need more 6x12 trailers. Had to wait due to customer not returning one. At least the team stayed on top of the customer and had them return asap.

Tim G. 
Rating:
5.0

The sign show 5x10 storage 84.95 which puzzled me because I was charged 94.95. Not happy with that.

Terry A. 
Rating:
5.0

Nothing! Everything was great!

MAROLYN J. 
Rating:
3.0

Mobile app didn't work and there is no location code

Greg F. 
Rating:
5.0

Dry friendly and helpful.

Matthew G. 
Rating:
5.0

Customer did not leave a comment.

JEROME C.  |  Overall Experience 
Rating:
5.0

Was not going to return to this location in regards to the way I was treated in the past, however, the ladies that took care of me this time were exceptional. The suggestion I have is to have some type of equipment to lift trailers so that employees and customers don't have to physically lift off hitch. Nice workman comp and lawsuits in the future.

Tim G. 
Rating:
5.0

Customer did not leave a comment.

Ashlynn S. 
Rating:
5.0

Customer did not leave a comment.

Dylangen R.  |  Overall Experience 
Rating:
5.0

These guys are awesome! Love the whole staff!

Nancy W. 
Rating:
5.0

The check in in staff were very helpful and we were our the door quickly.

Randy M. 
Rating:
5.0

Customer did not leave a comment.

Mellena B. 
Rating:
5.0

They were very friendly and helpful , and I was in and out in no time.

John W. 
Rating:
5.0

Customer did not leave a comment.

Daniel P. 
Rating:
5.0

Customer did not leave a comment.

George S. 
Rating:
5.0

The renting process was quick and easy. The associates working there were all friendly and store was really clean. Price was very good Thanks Todd

todd C. 
Rating:
3.0

Customer did not leave a comment.

ChunHui L. 
Rating:
5.0

Customer did not leave a comment.

Hubert G. 
Rating:
5.0

Great and friendly customer service from Christian and his fellow employees

EMILY K. 
Rating:
4.0

Customer did not leave a comment.

Timothy Y. 
Rating:
5.0

No need to improve the experience I had. Very pleasant both in picking up the trailer and bringing it back as well. Thank you uhaul

Eileen B. 
Rating:
5.0

Needed a vehicle very last minute and was accommodated by this store's staff. All staff were very helpful.

ERIC S. 
Rating:
5.0

Kenzie and Cassidy were so great in Person and my follow up call with Monty was fantastic! I will highly recommend this location!! Great job!

Nancy W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Mary W.  |  First Impressions 
Rating:
5.0

The vehicle I rented had low tire pressure in tires. The low tire pressure light was on the whole time.

miranda N. 
Rating:
5.0

Customer did not leave a comment.

josh F. 
Rating:
3.0

Our truck was towed we didn't drop it off

Cassandra J. 
Rating:
5.0

Hire an additional clerk.

Keith W. 
Rating:
5.0

Great staff at this location!

Barbara D. 
Rating:
5.0

Customer did not leave a comment.

mazin A. 
Rating:
5.0

The staff that serviced me were excellent and did their job very well.

Monique W. 
Rating:
5.0

Customer did not leave a comment.

Jonathan W. 
Rating:
5.0

Customer did not leave a comment.

Zelda W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

Very friendly and helpful staff. Would definitely rent from here again

Christopher H. 
Rating:
3.0

Uhaul needs to update actual mpg in order to better guage how much gas to put it. Or, just give the customer a full tank so it can be returned full.

Faith S. 
Rating:
5.0

I love this location

Charles B. 
Rating:
3.0

No direction on how to get keys after hours. Had to call to get directions.

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

TYRONE C. 
Rating:
5.0

Customer did not leave a comment.

Andre M. 
Rating:
3.0

Customer did not leave a comment.

Melissa F. 
Rating:
5.0

Very helpful manager helped us and went above and beyond to satisfy our needs

Angilyne B. 
Rating:
4.0

I would like to make sure U Haul corporate knows that the location they directed me to when making my reservation on line - JR Towing - was horrible...upon showing up at my appointment time for pick up one person was there who spoke absolutely no english, I tried calling the local number and it was disconnected....after 15 minutes on hold with the corporate phone number they redirected me to this location....so after an hour of wasted time and an extra 30 miles in travel time....I got what I reserved and paid for....

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

Susan B. 
Rating:
5.0

Customer did not leave a comment.

Maricio H. 
Rating:
3.0

Great employees. Secure facility. You simply charge far too much gor your smallest size storage closet. $95 per month is ridiculous to me fir such a small unit. You had me for YEARS. You will never have me as a customer again. U-Haul simply charges too much for everything. (Very nice employees though; I certainly give you that much.)

DAVID G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LEANNE B. 
Rating:
4.0

Customer did not leave a comment.

Shea R. 
Rating:
5.0

Good to know this facility is here if I need them again!

JANET P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

robert k.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Harold F. 
Rating:
4.0

none

William O. 
Rating:
4.0

Our only complaint was that we felt this location was understaffed. We have never rented moving equipment before. Including us, there were 4 customers there and 2 registers open. It took about 35 minutes for us to be waited on. The employee who waited on us was great. She was knowledgeable, friendly, and helpful. I had completed information online except I could not enter information for a possible secondary driver and had prepaid. We left the facility about 55 minutes after we arrived on time for our scheduled 9 am pickup time.

Mary G. 
Rating:
3.0

Dropped off after hours. The drop "box" was just a hole in the window so the key fell into some dollys that were in the area.

Daniel H. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL E. 
Rating:
5.0

Customer did not leave a comment.

OLIVER B. 
Rating:
3.0

Customer did not leave a comment.

Nicholas R. 
Rating:
5.0

Customer service here was professional and helpful.

Christina P. 
Rating:
4.0

Customer did not leave a comment.

Thomas B. 
Rating:
2.0

If all reservations are to be done online, let the receptionist tell the customer that that's the process of getting a van/truck when they walk-in without a reservation. Rather than saying there are no vans available and immediately when the costumer when online there are several van available at the location to be reserved. That was my experience.

Clarise P. 
Rating:
5.0

Customer did not leave a comment.

ROBERT H. 
Rating:
1.0

Customer did not leave a comment.

Melissa T. 
Rating:
5.0

Customer did not leave a comment.

PHILLIP B. 
Rating:
5.0

Customer did not leave a comment.

PHILLIP B. 
Rating:
5.0

Nothing the trailer was great.

JOHN B. 
Rating:
5.0

Make sure the truck is clean

Michael W. 
Rating:
5.0

Nice clean location and vehicle. Friendly staff with good customer service

Wesley K. 
Rating:
5.0

Easy pick up experience with the tow already hooked up. In and out and on our way within minutes.

Tijana S. 
Rating:
5.0

Customer did not leave a comment.

Solange Q. 
Rating:
4.0

Nothing,everything was ok. Thank you!

BRENDA S. 
Rating:
5.0

General manager was excellent helping me return the truck afterhours. he was there even after the offices were already closed and he helped me.

Guillermo L. 
Rating:
5.0

Customer did not leave a comment.

Patrick O. 
Rating:
5.0

The employees at Wilkinson Blvd. were always helpful and friendly. They were also accommodating when I had a schedule change. I did not have a single bad experience with that store in the 3 years I was there

Eric S.  |  Overall Experience 
Rating:
5.0

Very helpful.

Vongenia W.  |  First Impressions 
Rating:
4.0

Good to work with

Robert G.  |  Overall Experience 
Rating:
5.0

Everything was great there. I would use them again if I need storage.

Tracy M.  |  Overall Experience 
Rating:
5.0

Very friendly and professional staff.

Carolyn H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sabrina D.  |  First Impressions 
Rating:
1.0

I would have given perfect ratings but due to the fact that my camper was stolen out of a secure facility and the fact that management(including upper management for not helping the staff) did not and would not review the security footage of the theft of my trailer. 2 months after the theft and 6 days of footage still has not been reviewed. Another bad mark for customer service for lying to me(that's a whole other story). I would have to add that the intermittent blockage of my storage unit by uhaul trucks and trailers was an inconvenience at best. I will never be back nor will I ever recommend this facility to anyone! Robert

robert m.  |  Overall Experience 
Rating:
5.0

Awesome staff, everyone is friendly. Found it quickly and everything is clean. Awesome service.

Emily B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Lakeisha P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JESUS M.  |  First Impressions 
Rating:
2.0

Acquiring storage was a nightmare after signed contract. Billing and problem Solving was a nightmare. Staff was not helpful until the last week I was there. They could never correct the spelling of my name. Remedial and simple customer care would make it different. The owner/manager doesn’t respond and pretends to not be available.

ALONZOo M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CESAR C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Greg B.  |  Overall Experience 
Rating:
4.0

Wish Access hours were a little longer

ORLANDO H.  |  First Impressions 
Rating:
1.0

Christina you were NO HELP in trying to get some of my money back. I payed nearly $170.00 and used only 7 days. My unit number 1439 was filthy when in moved in to it two years ago but it was very clean when I left it. All you did while I waited more than hour is give me some dumb excuaes. I'm sure you still won't get me $120.00 back, that just wouldn't ever happen. What a waste of time. I would never use you guys again.

Don M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Cindy W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kendal K.  |  Overall Experience 
Rating:
4.0

NA

William L.  |  Overall Experience 
Rating:
5.0

Great service 👌

Denise R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Orlo C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALBERT W.  |  Overall Experience 
Rating:
5.0

Excellent customer service

monique l.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

juan g.  |  Overall Experience 
Rating:
5.0

Over all good experience

Jaime S.  |  First Impressions 
Rating:
5.0

All good experience

Melvyn M.  |  First Impressions 
Rating:
4.0

My only issue was that on move out day (Fri., Sept 3), the entrance was being paved and we could not pull the semi truck in. We had to park it next door and then I had to rent a UHaul van to get my household goods from the storage unit to the truck. I feel UHaul should reimburse me the $25 for the rental as it was UHaul’s fault that our truck was unable to access the storage area. Thank you.

mary l.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JOHN S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

BRENDA M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cynthia K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PATRICIA B.  |  First Impressions 
Rating:
2.0

Third requests...please cancel the unit! We ordered online with a representative, after seeing the storage unit, we realized it was too small and canceled it at the storage facility. We also purchased lots of moving supplies and found the staff to be extremely helpful and friendly.

Iffy M.  |  Overall Experience 
Rating:
5.0

The GM is very helpful and goes out of her way to make everyone happy

STEVEN B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christine C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sonya Y.  |  First Impressions 
Rating:
5.0

Great service people.

Brian G.  |  Overall Experience 
Rating:
3.0

I'm giving you an average score because of two points. One, pricing is on the expensive side. Two, there was always rat poop on top of my boxes when I'd stop by to check on my things. Not cool. I've never had a rat problem at other storage facilities.

HEATHER L.  |  Overall Experience 
Rating:
3.0

The storage unit i ended up using was fine, however it was not the original destination. I had a reservation for one place when I arrived they couldn't find me even though I had a confirmation number and all the information. So they had no room for me. So after and hour and a half they sent me to a further location and weren't willing to compensate me any kind of gas for the unexpected extra driving. All in all, every person I dealt with was polite but said they couldn't do anything more for me, so I found it all very frustrating. I guess I just don't understand how you can have a reservation and then have the company tell you it never existed and they can't help you, but to send you to a much further location.

bekah r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mariah G.  |  First Impressions 
Rating:
3.0

It took a long time to get the unit after arriving with our furniture. I had completed everything online, but the wait was lengthy. The salesperson was friendly but was having trouble with the computer. There was quite a line of people and not enough uhaul staff.

SCOTT C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John B.  |  First Impressions 
Rating:
5.0

Everyone at this facility was friendly and courtesy, the manager when out her way to make sure I had a storage room. I was well taken care of. Thanks for your service

GERMAINE P.  |  Overall Experience 
Rating:
5.0

Super great Job by Christina K. and staff! You guys rock.

Anthony J.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Walt G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nathan J.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jonah S.  |  Overall Experience 
Rating:
1.0

My unit flooded and ruined over $5000 worth of my things. Management told me to file an insurance claim 12/30/2019. A year and a half later on 4/30/2021I was evicted for filing that insurance claim, after being there for 7 yrs. The manager christina Keaton and her husband are thrives, and are compulsive lairs and the manager herself has no business being a manager due to being unqualified,dishonesty and very poor work ethics as a person much less a manager.

JAMES W.  |  Overall Experience 
Rating:
4.0

easy to drive thru with a truck.

ORLANDO G.  |  First Impressions 
Rating:
5.0

Christina has a great team that is ready to make this easy for people who don’t do this on a regular basis.

Nathan J.  |  First Impressions 
Rating:
4.0

One thing to fix. My card didn't work and when I came the first time, it took 30 minutes for me to finally get bk to my storage. I tried to use the pin but that didn't work. When I came back this week, I was assured the pin would work but it didn't. I had to turn around and go bk to the office to get someone to let me in. Then I had to wait again for someone to let me out. Everything else, including the helpfulness of the staff, was excellent. But the gate was aggravating.

Mark G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kendal K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William L.  |  First Impressions 
Rating:
5.0

The general manager was incredibly helpful and friendly.

CLINT W.  |  First Impressions 
Rating:
5.0

Great place to store.

KATHRYN P.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Katari M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIAM C.  |  Overall Experience 
Rating:
5.0

The person at desk was great I was not sparking on all eight and she still was extremely patient witty intelligent and I have to add very easy on the eyes!! It makes all the difference.

DANIEL H.  |  First Impressions 
Rating:
1.0

We have been paying for a parking spot for our camper in this facility for almost a year. Majority of the time there was never any parking spots for us. There was always trailers blocking the pathways. Once We couldn’t get by it safely not back up so the camper hit the building and took the awning off costing us $2000. Management was rude and did not care. Someone also stole the battery off the camper. This past Saturday was the last straw. We tried to pull in the parking lot and there was uhaul trailers and trucks blocking the road again. Couldn’t turn down one road because someone is running a garage out of their storage unit and had the road blocked. So we had to figure out how to back up without ruining our camper again. These people are overselling parking. It’s rediculous!!

April H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda R.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

cheryl c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RANDALL C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KEVIN C.  |  Overall Experience 
Rating:
3.0

You should pro-rate the monthly fee if a customer moves out early. I understand this is not your policy, so this is not a dispute that needs resolution, just a disappointing revelation. 😕

Emily P.  |  Overall Experience 
Rating:
4.0

Access to the storage unit was easy, facility was clean, and the staff was helpful. Difficult entry from eastbound Wilkinson that required a U turn with low visibility.

Steve K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael d.  |  First Impressions 
Rating:
5.0

I myself was thoroughly satisfied with thier services, and the moving and storage Manager Ms. Christina was courteous, friendly and extremely helpful in more ways than one.

CHERYL M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dominique L.  |  Overall Experience 
Rating:
5.0

Even though it was the end of the day, the staff was very patient with me and took the time to make sure all was well.

Velma T.  |  First Impressions 
Rating:
5.0

Kaila and Christina were both friendly and very helpful. Would recommend them to anyone.

Robert C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KATHRYN P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tony A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gene C.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

joshua f.  |  Overall Experience 
Rating:
4.0

They are really good

Don M.  |  First Impressions 
Rating:
4.0

While doing my paperwork, one employee instructed another employee that because of some repair, tenants would not be able to access their units for 3 days. This was disturbing. Perhaps should not have been discussed in front of a potential customer. 😳

Catherine M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Christine C.  |  Overall Experience 
Rating:
5.0

The service was great and Nachele Maddison went above and beyond to give me the best help available and I plan to express this to all who i associate with thank you you all so much!

marybeth e.  |  First Impressions 
Rating:
5.0

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Lizbeth P.  |  Overall Experience 
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