Customer Reviews for U-Haul Moving & Storage of Wilmington

5,170 reviews

687 Main St Rte 38   Wilmington, MA 01887

(978) 658-3004

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(978) 658-3004

687 Main St Rte 38
Wilmington, MA 01887

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Jamie was wonderful very helpful and friendly!

TARA M. 
Rating:
3.0

I didn't get my truck until having to DM customer service on Twitter, it was 45 minutes late. That would probably help next time.

Kyle B. 
Rating:
5.0

Customer did not leave a comment.

GIFT M. 
Rating:
5.0

Customer did not leave a comment.

KYLE D. 
Rating:
5.0

Jamie McPherson was awesome and went beyond on customer service .A pleasant experience was had , thank you Jamie

STEPHEN Z. 
Rating:
3.0

I returned the truck on the same day (from 4:15pm to 6:50pm) at return time lady at the front counter said she will process the return in the morning as she was leaving for the day. Why should I pay for 2 days rental when she did not process my return. Need my refund asap

Mukesh B. 
Rating:
5.0

The manager Jamie was outstanding. She had a new employee (i could only tell as being in business I could see she was watching her to make sure - employee was very good, I wouldnt have known she was new). Jamie obviously cares abiout the business and takes pride in it. Has a contact cell # on her card and I catually needed to tect her late as got held up unloading stock and she extended my rental. Definetly would recommend this location and go back there (I already went back once for a second rental to pick up another Holiday order)

FRANCIS S. 
Rating:
5.0

The U-Haul team was friendly and helpful, great customer service by Lori including when the trailer was dropped off as well.

Timothy K. 
Rating:
5.0

Everything was great! Friendly and efficient!!

PAULA V. 
Rating:
5.0

Customer did not leave a comment.

BRETT R. 
Rating:
5.0

The staff was very accommodating.

Jung P. 
Rating:
5.0

Customer did not leave a comment.

ANTONIOS G. 
Rating:
2.0

The pickup took too long and the connection to the car was not done correctly. I needed to take it to another U-Haul location to have it connected correctly.

Charles S. 
Rating:
5.0

Customer did not leave a comment.

diane L. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Customer did not leave a comment.

David A. 
Rating:
5.0

Customer did not leave a comment.

THELUXON P. 
Rating:
5.0

Customer did not leave a comment.

CHAD M. 
Rating:
5.0

Seamless process, in and out in just minutes!

PAUL S. 
Rating:
5.0

Great service.

Frederick M. 
Rating:
1.0

Very poor you have to go and grab your lease equipment. No salutation or anything Usually the trucks are brought to the pick up area not walk way beyond the back of the building and letting set up equipment. Very poor customer service

MAURITA C. 
Rating:
5.0

The people that handled me were awesome Peggy and Jamie Where friendly and helpful easy to talk to everything went very smoothly

Lawrence A. 
Rating:
5.0

Nothing. It was great!

Alan M. 
Rating:
5.0

Customer did not leave a comment.

Kathleen W. 
Rating:
5.0

Nothing, was a good experience. Friendly staff. From the pick up to return all perfect. Thank you

ionaobe K. 
Rating:
5.0

Give everyone that works there a raise

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

ROLF N. 
Rating:
5.0

The POS system was slow and fiddly, but otherwise things were just fine.

BRIAN A. 
Rating:
5.0

On-site team did great managing people coming and going.

PAULA S. 
Rating:
5.0

Great service.

FREDERICK M. 
Rating:
3.0

I was charged for 4 gal of fuel even though I refuelled it before I returned the vehicle.. please refund.

MICHAEL A. 
Rating:
5.0

Always friendly and prompt service.

christopher M. 
Rating:
5.0

When I went to pick up my reserved vehicle, I found a rush of 3 customers ahead of me. With only one employee, the wait was unavoidable. The employee greeted me immediately and expressed regret for the obvious delay. A good greeting, good attitude, and good service made happy customers.

DIANA L. 
Rating:
4.0

Everything was great no complaints

JAMES M. 
Rating:
5.0

Jamie and Peggy have gone 10x above and beyond to help with our move. With out them we couldn't have done it. They deserve a raise for all that they did for us!

MARTHA R. 
Rating:
5.0

Great location. Staff was amazing, they made the experience. Would 100% recommend

KEVIN L. 
Rating:
5.0

Can not see any area that would need further improvement. I was pleased with the service that I received at this location.

David L. 
Rating:
1.0

Customer did not leave a comment.

Emmanuele O. 
Rating:
5.0

Jamie was down to earth friendly, nice smile and attitude. Very Helpful!!

Paul S.  |  First Impressions 
Rating:
5.0

Everything was super smooth and easy.

ROBERT L. 
Rating:
5.0

The woman at the counter (Peggy) who helped me was great - knowledgeable - friendly and a sense of humor! All great qualities for customer service!

JOSEPH S. 
Rating:
5.0

Everything was fine

William P. 
Rating:
5.0

Customer did not leave a comment.

PAUL U. 
Rating:
5.0

Felt bad for the ONLY employee there to assist other customers. He did a great job with and overwhelming task. I was the 4th of 4 people in line, and when I left, there were 3 more behind me. When I returned the equipment, the employee was still there working. This was almost an hour after the store closed. I hope you appreciate the help you have.

James M. 
Rating:
5.0

the staff was excellent, friendly, knowledgeable and helpful...give them a raise

JOHN M. 
Rating:
1.0

I am very unhappy. My 15” truck reservation was not available. From a 4:00 pm pick up I had to have the 10” truck back 10:30 am. Not a lot of time and couldn't get everything in the smaller truck. The young man Chris that waited on me was ExCELlENT. He was frustrated ; as he said it always happens. The young lady I dropped it of with Patricia HAD NO sympathy AT ALL my my troubles. And to boot it was super expensive for a short time of use. Thank you Sincerely, Julie A. LaRossa

Julie L. 
Rating:
4.0

The brakes on the truck I rented were grinding and the abs break light was on , on the dash meaning problem with the braking system. Although the staff was very helpful and informative there was definitely something wrong with the brakes on the truck.

david E. 
Rating:
5.0

Customer did not leave a comment.

Daniel P. 
Rating:
5.0

It was a really smooth process. Jamie was super helpful and got me in and out fast. Well use them again for sure.

ROBERT L. 
Rating:
5.0

Only one person at the store to assist. Had to wait in line. Would be nice to have someone escort to vehicle and go over basics.

NITA J. 
Rating:
5.0

I don't like Uhaul. I love this company. Keep America moving!

Jason G. 
Rating:
4.0

Customer did not leave a comment.

Edward D. 
Rating:
4.0

The trailer tires were severely out of balance and the trailer with my car vibrated the entire 6-hour round trip that I has it on there. It was bad... We had to stop a few times on the trip to stop and take a break because of the vibration. Also, one of the strap latches was in very poor shape and took me about 20 minutes to get it unlatched as it was either corroded or defective. I never complain but was really dissatisfied with this rental this time. Was not offered any partial refund.

Erik V. 
Rating:
5.0

I was tops I would have a hitch. One was not part of the package. However, the attendant gave me one to use.

LESLIE A. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

Customer did not leave a comment.

John F. 
Rating:
5.0

They were extremely friendly and patient when I walked in to make a reservation. The return process was also easy.

Mark C. 
Rating:
3.0

My experience was very good! Fast and everything went smooth, No problems!! The manager and her assistant were excellent, helpful too!! I highly recommend both of them; Jamie & Peggy!!!

VINCENT B. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY V. 
Rating:
5.0

Customer did not leave a comment.

MEHDI S. 
Rating:
4.0

Peggy was excellent. The store was packed with customers waiting and Peggy was the only staff on at that time. She remained calm, service oriented and was able to handle the pressure of the line of customers needing service. I can say you should staff at least 2 people at 8 a.m. on a Saturday or Sunday as this is a busy time for folks to move, to need to rent a trailer or truck.

CARL R. 
Rating:
4.0

Customer did not leave a comment.

ANTHONY T. 
Rating:
1.0

I was charged $54 for fuel but i returned my vehicle with a full tank of gas. Im certain that the kid working at the drop off location checked me out of the wrong vehicle

JAMES H. 
Rating:
4.0

Provide this great manager with more back up help. Fix the toilets for her. She is an exceptional caring manager

Joseph S. 
Rating:
5.0

Customer did not leave a comment.

Edward D. 
Rating:
5.0

You need more employees on the weekends. FAR to long of a wait ! !!!!!!!!!

BEATRICE R. 
Rating:
1.0

I was cheated by the ladies at the front desk at this location. I booked a van online. I did not select insurance. When I got there I realized I need a different size van. They agreed to change. I specifically asked if they are going to do a new reservation. They said they will not but just change the van type in the existing reservation. The lady at the desk had no experience on the reservation system. She was being helped by another person who was multi tasking with another customer. After everything was done I asked why the receipt they gave me showed $62.00. She told me that it was just the inital holding deposit. When I returned the van I was told that I would get the final bill. I never got it and my credit card was charged $62. When I went back after a couple of days they told me the receipt I got when I went to pick up the van was my final bill and they charged me for insurance. They have the worst customer service. Extremely slow service. Even simple things take at least 30mins to get done. I would not recommend renting anything from this location.

SUBBA D. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY N. 
Rating:
5.0

Customer did not leave a comment.

GINA A. 
Rating:
4.0

Customer did not leave a comment.

Rebbecca B. 
Rating:
5.0

Customer did not leave a comment.

Anthony D. 
Rating:
5.0

Jamie is awesome. My first time experience with this location will bring me back to them in the future.

Michael B. 
Rating:
5.0

The current staff were super friendly, but it is clearly obvious that this location is understaffed, based on wait times. I'm chalking that up to lack of labor (everywhere it seems). However, I'll continue to use this location for my rental and propane service needs.

GREGORY L. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Very friendly employees. I do recommend the place.

WASHINGTON F. 
Rating:
5.0

Great customer service

Michael S. 
Rating:
5.0

Jamie was awesome!!

Todd W. 
Rating:
3.0

Attendant was not very knowledgeable ! Told me they did not rent one way motor cycle trailers ! Said the 5 x 9 was not set up to carry a motor cycle ! I went out side and looked ! She was wrong ! Needs more training !

Larry K. 
Rating:
3.0

Double check equipment and make sure everything is in working order. The truck i rented had a broken left headlight and I could have been pulled over and ticketed for that. This is already after the inconvenience of having my original reservation never able to be picked up since the location was closed and the key was not left in the lock box. It wasted an hour and a half of my time, ended up costing me more money for mileage as well and ruined my evening plans as well as my wedding anniversary week.

Mark T. 
Rating:
5.0

Jamie the manager was so good! The employees alrhough new were great too

Kathe L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SYDNEY H. 
Rating:
5.0

Customer did not leave a comment.

Samuel J. 
Rating:
5.0

Jaime was very courteous and professional. She gave excellent service and made my experience extremely pleasant. Thank you.

TRACY B. 
Rating:
2.0

I rented a storage unit however I never moved anything into it as I got a garage at the place I live I called U-Haul and explain to them that the storage was empty I never moved anything in and I wanted to close the account the person working did not know how to do that and would not help me over the phone therefore they charged me A full months rent and late fee I was charged for 10 days that I paid for also

lisa d.  |  Overall Experience 
Rating:
4.0

Update the software and computer check out system

MICHAEL K. 
Rating:
2.0

I was told the truck had 1/4 tank of gas, but it really had 1/8 tank. I took a photo of the gauge and mileage, then immediately got gas and took another photo. I put more than double the amount of gas into the truck then I would have used. When I returned the truck, again, I took a picture. I spent nearly an hour on the phone the following day proving I did, in fact, purchase gas. Luckily I had all this evidence so I could be refunded the additional $68 I was charged for fuel. Truck felt like it was not well maintained. Extremely inconvenient.

Marie A. 
Rating:
5.0

Can I have my truck cleaned here? This location is top notch. All employees are friendly and helpful. I have never Seen the trucks so cleaned on the inside.

WILLIAM D. 
Rating:
1.0

I was not given the equipment I paid for. I didn't even get the truck till 45min after I was suppose to pick it up because of the check in methods. I even went inside and the woman said it would take even longer if she overrides it.

Erika M. 
Rating:
5.0

Customer did not leave a comment.

BRIAN C. 
Rating:
5.0

Great Service! Quick and Professional. Thank you:)

Douglas M. 
Rating:
1.0

This was the worst experience ever!

Korina R. 
Rating:
5.0

Customer did not leave a comment.

Kyle R. 
Rating:
5.0

Customer did not leave a comment.

Stephen K. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN K. 
Rating:
4.0

Gas level was below the 1/4 tank indicated on the contract, but staff was very prompt and friendly.

THOMAS O. 
Rating:
1.0

General manager was extremely rude

Agostino I. 
Rating:
5.0

Very thorough and helpful staff

Lucas C. 
Rating:
5.0

The manager was great and very helpful

Peter B. 
Rating:
5.0

Customer did not leave a comment.

David J. 
Rating:
5.0

Customer did not leave a comment.

Marcel D. 
Rating:
3.0

The person who helped me seemed new and didn't know answers to a couple of questions. U-Haul could do a better job of training their new staff. I returned the van after hours. I used the website to document the return. I was about to put the key in the lock box when I noticed the dome lights in the cab and back were not turning off. There was no user manual in the van. I didn't see a button for the dome lights. I assumed locking the doors would turn off the lights after a minute. It appears that the locking system isn't working properly. It took many attempts for both doors to lock from the driver lock switch. That eventually turned off the lights. It took me an extra 30 minutes on my return.

Anton W. 
Rating:
5.0

I was disappointed that i did not receive a fuel credit - I mistakenly filled the truck instead of where it was when I got it. When I dropped off woman said she would see what she could do. No credit - but you slam me if I don't bring it back with enough fuel in it. I think that is poor business. Other than that - it was a good experience

Michele D. 
Rating:
5.0

Thank you Peggy for being so welcoming!

PATRICK G. 
Rating:
5.0

The staff at this U-Haul location made my arrival and storage experience extremely easy, convenient, and efficient. They were always helpful and friendly, even through extremely busy periods.

Tom S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessica V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daphney D.  |  First Impressions 
No reviews have been submitted for this location.

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