Customer Reviews for U-Haul Moving & Storage of Wilmington

5,213 reviews

687 Main St Rte 38   Wilmington, MA 01887

(978) 658-3004

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(978) 658-3004

687 Main St Rte 38
Wilmington, MA 01887

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Store manager was helpful.

BROOK C. 
Rating:
5.0

Customer did not leave a comment.

Shibu P. 
Rating:
5.0

Customer did not leave a comment.

Daniel W. 
Rating:
5.0

Uhaul has made it easy to rent a truck.

Patrick M. 
Rating:
5.0

Everything went very smooth. Truck was ready and clean. Counter people very courteous and very helpful. Return was easy as could be. Very happy with the experience. U-haul is my go to place when I need a truck usually a few times a year for home and work. Thank you.

ERNEST S. 
Rating:
5.0

N/A

Patrick M. 
Rating:
1.0

I've been here several times. The people here seem to be angry that customer's exist. In particular, there's this lady at the front desk that seems to take offense to customers needing to rent or return uHauls.

Eric K. 
Rating:
5.0

Customer did not leave a comment.

Mark C. 
Rating:
5.0

Customer did not leave a comment.

Brett W. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY J. 
Rating:
5.0

Very nice Representative at the counter. She is a very knowledgeable person, very polite and she informed me on everything I needed to know! Thank You for an excellent experience!!

Timothy D. 
Rating:
5.0

Customer did not leave a comment.

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

JOHN R. 
Rating:
3.0

Customer did not leave a comment.

KYLE S. 
Rating:
5.0

As I drove the U- Haul truck off the rental location the dashboard displayed a message indicating there was 31 miles of fuel until empty, a vehicle should not leave the rental location with less than a half a tank of gas. Also I returned the truck with the dashboard message indicating there was 25 miles of fuel until empty and was charged for 2 gallons of gas seemed a little excessive considering a 5 mile difference.

GEORGE R. 
Rating:
3.0

Customer did not leave a comment.

Matthew N. 
Rating:
1.0

Charged me for 8 gallons of gas whis is impossible fir the distance i traveled. A $30 gas fee? For what exactly. Not happy.

JOSEPH M. 
Rating:
5.0

Customer did not leave a comment.

Harry S. 
Rating:
5.0

Customer did not leave a comment.

LORI A. 
Rating:
1.0

Charged me for equipment we didn't even rent, AND charged me for 'missing/damage of that equipment' ....200$ more.

Jessica R. 
Rating:
1.0

Antony. Has some nasty attitude with all the customers and I recommended this place a specifically with this guy we trying to get aA a second truck and we're still having more than our waiting

Wilder L. 
Rating:
4.0

have wifi access for iphone check in

peter M. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN J. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER G. 
Rating:
1.0

Vehicle was in poor shape. Sliding door was damaged and could barely open. They tried to charge me for not filling up gas tank completely. I took before and after pictures of mileage and gas tank gage. Jamie the manager is arrogant and miserable. I have rented from Uhaul my entire adult life (65 years old). I will never give them another dime. Despicable experience.

CAROLE G. 
Rating:
5.0

Awesome Uhaul staff at Wilmington location! Truck TM 1162 N needs some mechanical maintenance: broken window lowering handle, rattling noise when gas pedal is pressed.

Vladimir I. 
Rating:
4.0

Customer did not leave a comment.

BRETT W. 
Rating:
5.0

Customer did not leave a comment.

Jorge N. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
5.0

The location was great. The truck had some struggles

CHARLES G. 
Rating:
5.0

Customer did not leave a comment.

KARL B. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW B. 
Rating:
5.0

Jamie was excellent to work with ! I will always go back to that facility.

Daniel S. 
Rating:
4.0

Staff were very nice and helpful

KERRY E. 
Rating:
2.0

Woman on duty not very friendly, when asked about a different rental, I was met with vague answers and felt like I was bothering her. She did not make me feel like a valued customer.

ken D. 
Rating:
5.0

Absolutely nothing..Peggy and Jamie are incredible....I will go back to them everytime!! Thanks so much...Mac

Sharon M. 
Rating:
5.0

great staff to work with. I have rented from the Wilmington MA location on a few occasions and always had a good experience with the staff

RICHARD T. 
Rating:
5.0

Keep up the good work

JEFFREY L. 
Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
5.0

Nothing,very nice customer service and answered all of my questions so that I could understand it.

Jeremy C. 
Rating:
5.0

Customer did not leave a comment.

Todd B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mark P. 
Rating:
5.0

UHAUL of Wilmington offers excellent equipment rental experience. They had the 20' van I needed, I picked it up and dropped it back greeted both times with courteous and professional uhaul representative. Much appreciated and you should have zero issues renting from the well managed uhaul facility.

JD C. 
Rating:
5.0

Jamie was wonderful very helpful and friendly!

TARA M. 
Rating:
3.0

I didn't get my truck until having to DM customer service on Twitter, it was 45 minutes late. That would probably help next time.

Kyle B. 
Rating:
5.0

Customer did not leave a comment.

GIFT M. 
Rating:
5.0

Customer did not leave a comment.

KYLE D. 
Rating:
5.0

Jamie McPherson was awesome and went beyond on customer service .A pleasant experience was had , thank you Jamie

STEPHEN Z. 
Rating:
3.0

I returned the truck on the same day (from 4:15pm to 6:50pm) at return time lady at the front counter said she will process the return in the morning as she was leaving for the day. Why should I pay for 2 days rental when she did not process my return. Need my refund asap

Mukesh B. 
Rating:
5.0

The manager Jamie was outstanding. She had a new employee (i could only tell as being in business I could see she was watching her to make sure - employee was very good, I wouldnt have known she was new). Jamie obviously cares abiout the business and takes pride in it. Has a contact cell # on her card and I catually needed to tect her late as got held up unloading stock and she extended my rental. Definetly would recommend this location and go back there (I already went back once for a second rental to pick up another Holiday order)

FRANCIS S. 
Rating:
5.0

The U-Haul team was friendly and helpful, great customer service by Lori including when the trailer was dropped off as well.

Timothy K. 
Rating:
5.0

Everything was great! Friendly and efficient!!

PAULA V. 
Rating:
5.0

Customer did not leave a comment.

BRETT R. 
Rating:
5.0

The staff was very accommodating.

Jung P. 
Rating:
5.0

Customer did not leave a comment.

ANTONIOS G. 
Rating:
2.0

The pickup took too long and the connection to the car was not done correctly. I needed to take it to another U-Haul location to have it connected correctly.

Charles S. 
Rating:
5.0

Customer did not leave a comment.

diane L. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Customer did not leave a comment.

David A. 
Rating:
5.0

Customer did not leave a comment.

THELUXON P. 
Rating:
5.0

Customer did not leave a comment.

CHAD M. 
Rating:
5.0

Seamless process, in and out in just minutes!

PAUL S. 
Rating:
5.0

Great service.

Frederick M. 
Rating:
1.0

Very poor you have to go and grab your lease equipment. No salutation or anything Usually the trucks are brought to the pick up area not walk way beyond the back of the building and letting set up equipment. Very poor customer service

MAURITA C. 
Rating:
5.0

The people that handled me were awesome Peggy and Jamie Where friendly and helpful easy to talk to everything went very smoothly

Lawrence A. 
Rating:
5.0

Nothing. It was great!

Alan M. 
Rating:
5.0

Customer did not leave a comment.

Kathleen W. 
Rating:
5.0

Nothing, was a good experience. Friendly staff. From the pick up to return all perfect. Thank you

ionaobe K. 
Rating:
5.0

Give everyone that works there a raise

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

ROLF N. 
Rating:
5.0

The POS system was slow and fiddly, but otherwise things were just fine.

BRIAN A. 
Rating:
5.0

On-site team did great managing people coming and going.

PAULA S. 
Rating:
5.0

Great service.

FREDERICK M. 
Rating:
3.0

I was charged for 4 gal of fuel even though I refuelled it before I returned the vehicle.. please refund.

MICHAEL A. 
Rating:
5.0

Always friendly and prompt service.

christopher M. 
Rating:
5.0

When I went to pick up my reserved vehicle, I found a rush of 3 customers ahead of me. With only one employee, the wait was unavoidable. The employee greeted me immediately and expressed regret for the obvious delay. A good greeting, good attitude, and good service made happy customers.

DIANA L. 
Rating:
4.0

Everything was great no complaints

JAMES M. 
Rating:
5.0

Jamie and Peggy have gone 10x above and beyond to help with our move. With out them we couldn't have done it. They deserve a raise for all that they did for us!

MARTHA R. 
Rating:
5.0

Great location. Staff was amazing, they made the experience. Would 100% recommend

KEVIN L. 
Rating:
5.0

Can not see any area that would need further improvement. I was pleased with the service that I received at this location.

David L. 
Rating:
1.0

Customer did not leave a comment.

Emmanuele O. 
Rating:
5.0

Jamie was down to earth friendly, nice smile and attitude. Very Helpful!!

Paul S.  |  First Impressions 
Rating:
5.0

Everything was super smooth and easy.

ROBERT L. 
Rating:
5.0

The woman at the counter (Peggy) who helped me was great - knowledgeable - friendly and a sense of humor! All great qualities for customer service!

JOSEPH S. 
Rating:
5.0

Everything was fine

William P. 
Rating:
5.0

Customer did not leave a comment.

PAUL U. 
Rating:
5.0

Felt bad for the ONLY employee there to assist other customers. He did a great job with and overwhelming task. I was the 4th of 4 people in line, and when I left, there were 3 more behind me. When I returned the equipment, the employee was still there working. This was almost an hour after the store closed. I hope you appreciate the help you have.

James M. 
Rating:
5.0

the staff was excellent, friendly, knowledgeable and helpful...give them a raise

JOHN M. 
Rating:
1.0

I am very unhappy. My 15” truck reservation was not available. From a 4:00 pm pick up I had to have the 10” truck back 10:30 am. Not a lot of time and couldn't get everything in the smaller truck. The young man Chris that waited on me was ExCELlENT. He was frustrated ; as he said it always happens. The young lady I dropped it of with Patricia HAD NO sympathy AT ALL my my troubles. And to boot it was super expensive for a short time of use. Thank you Sincerely, Julie A. LaRossa

Julie L. 
Rating:
4.0

The brakes on the truck I rented were grinding and the abs break light was on , on the dash meaning problem with the braking system. Although the staff was very helpful and informative there was definitely something wrong with the brakes on the truck.

david E. 
Rating:
5.0

Customer did not leave a comment.

Daniel P. 
Rating:
5.0

It was a really smooth process. Jamie was super helpful and got me in and out fast. Well use them again for sure.

ROBERT L. 
Rating:
5.0

Only one person at the store to assist. Had to wait in line. Would be nice to have someone escort to vehicle and go over basics.

NITA J. 
Rating:
5.0

I don't like Uhaul. I love this company. Keep America moving!

Jason G. 
Rating:
4.0

Customer did not leave a comment.

Edward D. 
Rating:
4.0

The trailer tires were severely out of balance and the trailer with my car vibrated the entire 6-hour round trip that I has it on there. It was bad... We had to stop a few times on the trip to stop and take a break because of the vibration. Also, one of the strap latches was in very poor shape and took me about 20 minutes to get it unlatched as it was either corroded or defective. I never complain but was really dissatisfied with this rental this time. Was not offered any partial refund.

Erik V. 
Rating:
5.0

I was tops I would have a hitch. One was not part of the package. However, the attendant gave me one to use.

LESLIE A. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

Customer did not leave a comment.

John F. 
Rating:
5.0

They were extremely friendly and patient when I walked in to make a reservation. The return process was also easy.

Mark C. 
Rating:
3.0

My experience was very good! Fast and everything went smooth, No problems!! The manager and her assistant were excellent, helpful too!! I highly recommend both of them; Jamie & Peggy!!!

VINCENT B. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY V. 
Rating:
5.0

Customer did not leave a comment.

Jessica V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daphney D.  |  First Impressions 
No reviews have been submitted for this location.

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