Trailer renting: Display a message that the towing vehicle must have the brake/signal light connection prior to renting. I didn't have this connection on my SUV; however, I was able to drive a pickup truck to pull the trailer.
Murray MillerCustomer Reviews for U-Haul Moving & Storage of Winston Salem
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was able to pay for and gain access to my unit in less than 10 minutes, excellent customer service
Charlie Exceus | First ImpressionsReally not a fan of being asked to take equipment to another site for a rebate only for it not to be insured. The cost to insure it almost undoes the rebate. Absolutely dumb.
Joshua SullivanStaff extremely rude and charged me fraudulently
Alec HanreckThe young woman who worked inside was wonderful. However, the first truck we got had no gas cap. The second truck we got had the check engine light on for the whole trip, the low tire pressure light came on, and went off several times, and the truck was filthy- the inside had stuff spilled on the dash and steering wheel, there was garbage in the door cubbies; the back had no big garbage, but had little debris/dirt along the edges and in the corners. It definitely needed to be swept or blown out.
Elizabeth StovallEveryone at the Winston-Salem location where I picked up the truck was amazing.
RYAN ANDREWSThe area for storage unit was dangerous. A homeless guy was in my car digging for something to steal. I was scared and I scared him out of my car.
Camielle Foster | First ImpressionsI reserved with the call center and was not told about paying for mileage. Also the trucks advertise a different rate than what I was charged.
Beverly FordBoth customer service person and the attendee on the lot were excellent! Great employees.
Gracie RiveraThe price is too high
Keslyn GangThis is a very convenient storage unit. The room I rented was definitely not luxurious, but it was easy and convenient and it got the job done! Was very glad to have it and it made my life so much easier. An added plus is that the staff at this U-Haul are always extremely friendly and helpful. I definitely recommend it. Their U-haul truck & van rentals are flawless at this location as well.
JOHN FITZGERALD | Overall ExperienceNicole and her staff are fantastic Shay is always willing to help and everyone is always very attentive Would not go anywhere else
MELANIE RIGGINSSmelled of cigarettes
Logan WilmouthHave the truck ready an hour before pickup time as stated and instead of arguing with the customer JUST say sorry. If I'm already upset I've waited an hour the back n forth only ADDS to my frustration 😤
Jamel McCarrellFriendly, fast, and competent. perfect!
DAVE LYONSService was great
BERNARD SCALESKeep up the good work.
Michael MorrisonWonderful staff
Sherwood LucasI always use this location when renting a uhaul and I haven't been let down, pick up and return are easy and the staff are pleasant!
Abrianna HarmonNone.
Grover Gore IIvery efficient and well run operation
joseph copperI was definitely over charged and I'm getting a lawyer to look over it
Napoleon Holmes JrTruck was clean however I felt it could have used a alignment very shaky lots of movement side to side
JoAnne Johnson-MimsGet your facts correct becsisr the equipmen was returned in immaculate condition
reid sheridaExactly what I needed!
BENJAMIN CARLTON | Overall ExperienceThe young lady who helped me was helpful and answer all my questions. I got there right before closing and I was impressed with her . She was not rushing and took time to help me
Barbara Gateau-CarringtonStorage was horrible. People living inside and also drug activity when called to report I was told to mind my own business. I wouldn’t recommend this place to anyone and I also reported it. I think this place should be shut down far as the storage part
Miai King | First ImpressionsGreat check in experience. Very friendly and welcoming staff at this location. Truck was virtually brand new and awesome features.
Glenn SnyderThe Uhaul corporate app needs work. It was easy to find the location and park but the app never loaded to return the truck. We had to use the browser to go through the return steps.
Michelle VernonKeep everything as is and services will always be first in the business....
Ronald WhiteEveryone working was really helpful and kind
Jack Benevides-CarverNothing. Everything was fine. We like this location
Michael RanieriAwesome Experience. Will use again.
Darrell Swilling | Overall ExperienceI had equipment issues with the truck. After 5 phone calls to the office for help, I had to drive the truck all the way back (32 miles round trip) to get help. The employee was great at fixing the issue but said she would take care of the mileage. After reviewing the bill, I was only given a credit of 12 miles.
Matt RutledgeThe staff was kind and helpful.
Joanna BrittEverything was fine.
FRED FOSTEROnly time you can get in contact with this location is when you are late on payment lol. Whoever runs this management is a joke. Also requested to speak to their manager as well but haven’t heard from him either in about two months but I was told they had two weeks to respond. Needs to be shutdown or under new management asap.
Nathan Strother | Overall ExperienceEVERYTHING WAS GREAT AT PICKUP AND RETURN...
steven kimbroughThe assistant quickly disconnected the trailer and got me on my way.
Charles LeonardNothing to approve - very professional & nice!
Shane HiteBoth attendants were on their personal cell phones when I walked in and appeared disinterested in doing their jobs. They did eventually tell me where to place my keys.
Michael ParrishThe truck we were assigned was parked on the edge of the lot in the trees. Hard to get into and the handhold in the door was full of water. The appliance dolly I requested in my reservation was not on the truck and was not available. We were give a utility truck and a furniture dolly. There were wet furniture pads (we did not request any) and we found someone else’s pillow under the pile.
Allison MeadowsEverything was excellence but I could not rate the staff because my interaction with them was short. I brought in the truck key and rented equipment and left
SILVIA NOFTZThe truck rigged of cigarettes. The main cabin was dirty. There was a baby bottle left there. There were personal items left on the back of the truck. Half of the moving pads provided were wet. Hope I don’t have to move anytime soon because I don’t want to use this service again
Gabriel Calvo MaisonnaveI had a bit of a problem with my hitch. Nicole immediately assisted in correcting the problem - great customer support !! Equipment worked perfectly.
WT StilleAmazing customer service
Maya JamesOverall, a great location. I’ve used them numerous times, and they’ve always helped to get the equipment hooked up.
Michael HamesVery helpful and clean!
Asia BarnesUhaul 24 is pain in butt to use. Ended up going inside location to get truck. Clerk was super helpful and easy to work with.
David WoodThe ladies gave great customer service, and treated me kindly.
Angela PalmerNothing! Just an easy experience. Thanks
Michael ShafferVery courteous and professional staff
Clarence FreemanThe first Van that I took with me on Friday was damage( the back signal light on the passenger side), I was driving the van without knowing that, on the risk of having an accident, Cars were passing me on that side while I was trying to turn right. I was very lucky. The second van was fine
Greizy BecklesQuick and efficient drop off.
Dwayne BullardThe first truck we were assigned had a smashed wind shield, the second truck had the battery light on the whole time we were using it - the equipment was average. However, the people who work there were awesome. They were busting their hump to make things as good as they could.
Elizabeth StovallOnline reservation was convenient. It made the process less stressful when I went to pick up the truck.
Tymesia McLeanThe customer service team was professional and helpful. The location was clean and welcoming.
Rachanda NixonStaff was aloof at best. First truck offered had part of the front bumper hanging loose, potentially dangerous to other drivers. Staff reluctantly changed to another truck that drove like its alignment was completely off, going in opposite directions of steering. Was an extremely dangerous experience.
Yvonne CarverStaff provided easy to understand directions for working with an auto trailer as I hadn't used one before & helped me load my vehicle before I left the location.
Brian RoseThey’ve been the industry leader since my first experience in 1996. Awesome experience with beautiful people creating a fun experience.
Charles BlackJust wouldn't be up in the loft no more
Tracy Chapman | Overall ExperienceKind and accommodating after we had been refused entrance to the storage unit we had originally booked.
Mishele fields | First ImpressionsPoorly staffed long wait times
Aaron Alcala | First ImpressionsAll was very enjoyable. Thank you.
Angelo Followell | Overall ExperienceThe layout of the facility is straight up DANGEROUS. The units are double stacked and the parking is on the street or non existent. Also, some lady was literally screaming and attacking people outside. She was parked in the handicapped spot and chased me. The staff witnessed her do this to several people and just did nothing. Completely incapable of handling the situation.
Alex Dummit | First ImpressionsWe had a unit with Uhual for about 2 years. We lived in an apartment during that time and rarely visited the unit. The time before we moved out, there was another lock added by the front office which we were not notified about and when we went to go into our unit they couldn’t find the key or break the lock off so we had to buy the tools and do it ourselves. When we finally moved out there was mold all over the wall and got onto some of our belongings. Highly disappointed the facility seemed clean and we should have been notified of any changes.
Weylin Boyd | Overall ExperienceI am very impressed by this particular uhaul station all the way around. Very nice place. And well managed. I’ll be back again for sure. Thank you.
Angelo Followell | First ImpressionsExcellent service all the way. This is the best location with the best staff by far in town. Ty!!
Stephanie Manning | First ImpressionsWorst customer service I’ve ever received. Never will rent a truck or storage unit from this location & I would not recommend this location to anybody that I know
Keishia Brown | Overall ExperienceI had scheduled to return the vehicle at a different location but the storage unit was at yours. The staff were very helpful to switch the drop-off to your location which saved me a lot of hassle and made it stress-free. They were also a great help with advice on the right storage unit for me. Special thanks to Ryan and the lady whose name I did not get (Sunday October 16).
Dan Oleary | First ImpressionsThe staff was a big help and nice. I like my experience
Elantra Love | Overall ExperienceI am being charged for a 10x10. The unit is a 5x10. Also the ceiling in unit is falling and the floor tiles are coming apart and unit should have been sweeped out. I want my unit to say a 5x10. To charge me for a 10x10, is not the size of unit.
ALEX BEATTY | First ImpressionsUnits are nice and secure. Floors clean. Massive rat infestation. I had nothing perishable, no foods or anything of the sort, but had books and other items chewed by rats, covered in rat feces, and even a dead rat laying atop my items. Hopefully never have to use this facility again.
dustin tise | Overall ExperienceThis facility is so bad I would even rate it. Water damage due to leaking room, you access the the second floor through removable stairs, there’s water damaged mattresses sitting at the front door, and etc. DO NOT USE THIS FACILITY.
JORDAN BROWN | First ImpressionsI could not use the facility for my needs, which I wish I had known beforehand. I ended up having to discard items I intended to keep. This storage facility is very outdated and should be brought current if you are going to charge current prices. On the other hand, the staff were kind and helpful.
Takia Miller | Overall ExperienceRented a truck to move heavy furniture expecting to have accessible storage. We asked to see the space when we picked up the truck but we're not allowed until we returned to unload. We were never told until that time that the storage room was 8 feet above floor level accessible only by heavy metal, steep, rolling, stairs making it impossible to carry up heavy large furniture. No other storage was available and we had to make emergency arrangements to store large heavy pieces.
Ann Johnston | First ImpressionsThe staff was very helpful and the customer service was GREAT I would definitely recommend my family and friends to the uhaul storage facility
Jerome Davis | First ImpressionsAll furniture was ruined with mold in only a few months. I had to pay U haul to ruin my stuff. I got a depreciated value for my items but not refunded for the time it was in there getting ruined I feel U haul owes me 190.00 for the 2 months rent. Ihad to pay someone to get all personal items out and took me weeks to clean it all. The people were really sweet but said they could not defund my money only the insurance company could do that and the insurance company said no they can’t reimburse for anything uhaul billed. This was a nightmare
Judy Uhrig | Overall ExperienceThe light above the storage unit didn't work sovI have to take a flashlight with me.
ANN JOHNSTON | First ImpressionsStorage units looks as if they have rats. And also they have people living in the units.
Christina Bodney | First ImpressionsThere was rat specimen all over my furniture and items.
Courtney Borden | Overall ExperienceMy storage unit was falling into disrepair. The lock latch didn’t line up and the unit itself was falling apart
William Sawyer | Overall ExperienceVery smooth operation and navigation
CHRISTOPHER WIGGINS | First ImpressionsGreat place an people they know how hard it is they will work with you if they see you need a little help highly recommended thank yall so much
Jacob Marion | Overall ExperienceAfter our move from Denver and a long exhausting 30 hour road trip broke up into 2 days , the 2 young ladies in Winston-Salem on Marshall st. We’re AWESOME!!! Couldn’t have ask for more accommodating and friendly service . They were great in assisting us and made us feel like there were no worries and that they would take care of us , and they did ! They both should be commended!!!
gary williams | First ImpressionsStaff went above and beyond. Friendly, helpful, professional!
Doris Lewis | First ImpressionsParker is the best employee ever. The manager scott was also very accommodating
Eric Peacock | Overall ExperienceThe staff at U-Haul Moving & Storage Of Winston Salem were all sincerely concerned for customer needs, and went above and beyond to assist with truck return and storage needs. They deserve a 6 star rating!
Franklin Willard | Overall ExperienceCustomer service was wonderful all my questions about the truck and storage was answerd without a problem.
Alexandria Blair | First ImpressionsWonderful
ernest grissett | First ImpressionsI was so blessed with every one I spoke with.. I was supposed to be moving in to home...Everyday I had the truck was going to be 40 $. A day But when I told her I needed a shead I got my 1st mo fre
lisa cochell | First ImpressionsThe staff was helpful and made the stress of moving easier. One of the best location to get a uhaul to moving items.
Denise Ware | Overall ExperienceGreat service
Denise Ware | Overall ExperienceI highly recommend it. Very quick and easy.
Rene W Zapata III | First Impressions.
Keith Tucker | Overall ExperienceTerrible experiences. Always rough when I would go to take things in and out of storage. Over charged me when I moved out twice. They were never authorized to draft my payment.
Philip Pinkston | Overall ExperienceThe staff member who checked me in was excellent, but the facility is Not great.
TERESA PREVATTE | First ImpressionsStairs to storage units is never a good idea. Unfortunately for me, it was all that was available.
Erin Pettiford-Watson | First ImpressionsIt was easy to check in and out . Sadly I had to have 2 different rental locations. Because my u box was dropped at the wrong location. So far u haul has cost me a lot of money! But this place is ok.
Carolina Andrade | Overall Experience.
Keith Tucker | First ImpressionsThe storage facilities were trouble, I would not put my worst enemies things in there.
Richard Williams | Overall ExperienceThe building is deplorable. Mouse traps in the storage unit the size of shoe box. There is animal vomit inside, on top of the one unit that you can see when you are going up the stairs. There is more.
Kayla Aronowitz | Overall Experienceit's been a pleasure working with y'all guys you gave me a piece of mind and everything I needed was right there thank you.
AARON STEVENSON | Overall ExperienceThe U-Haul facility on Marshall Street in downtown Winston-Salem is deplorable it is very unsatisfactory.. there is a leak in the roof which made the hallway to my unit flooded on the floor.
Kayla Aronowitz | ReservationAll of my stuff was covered in pollen when I went to get it. I can understand a little dust but an inch think layer of pollen over my whole unit was gross.
Kate Westmoreland White | Overall ExperienceWhile the facility appeared safe & secure, it was NOT. My son's unit was broken into and TV stolen and items vandalized. All this with no signs of break-in. Totally inside job.
Treopia Cannon | Overall ExperienceWe chose an upstairs unit which got very hot and sometimes difficult for our college student to move boxes back and forth. Choose a downstairs unit if available. Had some rat droppings in the unit.
NANCY BECHTEL | Overall Experience