Customer Reviews for U-Haul Moving & Storage of Winston Salem

6,571 reviews

118 N Marshall St   Winston-Salem, NC 27101

(336) 724-6951

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(336) 724-6951

118 N Marshall St
Winston-Salem, NC 27101

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

I struggled with the online app pickup I do not recommend it at all! Jazmine from inside the store was very helpful and professional. She took care of everything and made the process much more positive. She even recognized me when we returned the truck! Awesome person.

TRUDIANN D. 
Rating:
4.0

Jasmine was great, and super helpful, The guy working outside (who was new) was not helpful at all, dumped work onto Jasmine because “checking people out is not really my thing”

CHRISTOPHER S. 
Rating:
5.0

Customer did not leave a comment.

Andrew O. 
Rating:
5.0

Customer did not leave a comment.

TOMMY O. 
Rating:
5.0

Customer did not leave a comment.

JOANNA B. 
Rating:
4.0

The key return process was cumbersome and the key almost didn't fit in the return slot.

AVRAHAM K. 
Rating:
5.0

Customer did not leave a comment.

LAIRY R. 
Rating:
5.0

Keep it rolling

ANSON S. 
Rating:
5.0

Customer did not leave a comment.

Brandon K. 
Rating:
5.0

Quick checkin. Friendly service.

James L. 
Rating:
5.0

This is one of the best UHaul locations in the system. I use many UHaul trailers in my business and have been to many locations. Most are excellent, but this location stands out. Super personnel, very fast service; makes for a great experience.

ERNEST K. 
Rating:
5.0

Customer did not leave a comment.

MIEA D. 
Rating:
5.0

This is the only location we trust. We have had excess charges from other locations in the area. This is the only location we will now do business with. If you want to improve for the next customer rate the locations.

Theresa P. 
Rating:
5.0

Customer did not leave a comment.

TAHJI A. 
Rating:
5.0

Customer did not leave a comment.

James N. 
Rating:
5.0

Needs a better exit driveway.

LYLE R. 
Rating:
5.0

Customer did not leave a comment.

Sharrika Y. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL JAMES R. 
Rating:
5.0

Great service, asked if any issues wete to be noted. They were prompt.. no waiting, permitted me to be on my way without any delay.

Alan B. 
Rating:
3.0

Customer did not leave a comment.

David T. 
Rating:
5.0

Great customer service

Harry F. 
Rating:
5.0

I visited this location three times for my move and noticed the following: 1- Manager and employee 2 were present, both were masked. 2- Employee 2 was present, not masked. 3- Employee 2 and Employee 3 were present, neither masked. All employees should be masked to show respect to customers and to the community.

Sarah M. 
Rating:
1.0

I had to go to this location because two other locations I had reserved my truck and tow equipment at didn't have my truck the day of, This put me an hour and a half behind for an 8 hour trip! No one in the building was wearing a mask and the person at the front desk refused to put one on. The person was rude and the truck was dirty inside (which means that no adequate cleaning had been done during a global viral pandemic).

Tyneisha B. 
Rating:
4.0

Customer did not leave a comment.

Curtis D. 
Rating:
2.0

GPS didn't recognize location and there was only 1 person working where he clearly needed more people.

Jessica B. 
Rating:
5.0

.

Miguel R. 
Rating:
5.0

Great Service I pass by 3 U-Haul places and come to this location for Year's.

Kenneth K. 
Rating:
5.0

Friendly and professional staff. Always a good site to rent from.

TODD H. 
Rating:
5.0

Everything turned out well and the salesman was very professional and polite

Anthony M. 
Rating:
5.0

Customer did not leave a comment.

Pierre D. 
Rating:
5.0

Location was busy when I dropped off. Uhaul rep acknowledged my arrival and gave explanation of what he had to do before getting to me to process drop off. Good proactive communication. Drop off was simple and quick. Much appreciated.

Gregory K. 
Rating:
5.0

One of the black guys that worked there was rude and he acted like he didn't want to answer any questions. Customer service needs to be improved try to be more friendly and welcoming.

Keira B. 
Rating:
4.0

Customer did not leave a comment.

Theresa W. 
Rating:
5.0

The employee was great - once he came out to check in the trailer. Recommendation: have a better system to know when someone is waiting to return equipment.

John P. 
Rating:
1.0

Customer did not leave a comment.

Hayley B. 
Rating:
5.0

Customer did not leave a comment.

JUANITA L. 
Rating:
5.0

None

Buford F. 
Rating:
5.0

Excellent experience. No improvement needed.

Rick S. 
Rating:
5.0

Customer did not leave a comment.

SAVIEN H. 
Rating:
5.0

Customer did not leave a comment.

Robert N. 
Rating:
5.0

All went well for me. I wish the after hours turn in was easier. Better, more generous parking for equipment/vehicles would be lovely, but unrealistic in this downtown location! They do the best they can with available space.

GRETCHEN H. 
Rating:
5.0

Customer did not leave a comment.

Robert D. 
Rating:
5.0

Customer did not leave a comment.

Heather R. 
Rating:
5.0

Customer did not leave a comment.

Micah S. 
Rating:
5.0

Customer did not leave a comment.

Nelson C. 
Rating:
5.0

Customer did not leave a comment.

Phillip S. 
Rating:
5.0

Customer did not leave a comment.

KEVIN K. 
Rating:
5.0

Everything is good

Robert J. 
Rating:
5.0

Customer did not leave a comment.

gerald F. 
Rating:
5.0

Customer did not leave a comment.

LILLIAN C. 
Rating:
5.0

Everything was great. I would love to buy one of your 4 wheel auto transport trailers. Where can I go to buy one?

Evann R. 
Rating:
4.0

We had no issues dropping off. The locations haven't been the issue, the process is. Not being able to confirm location pick up/drop off/ equipment is really a hassle. Not to mention driving 45minutes out of the way to pick up the truck.

ANTHONY W. 
Rating:
1.0

Storage units looks as if they have rats. And also they have people living in the units.

Christina B.  |  First Impressions 
Rating:
5.0

Staff was very friendly and helpful at pickup and return. Equipment was current and well kept.

Todd P. 
Rating:
5.0

Great service. Extremely courteous and accommodating when I had a change of plans and only needed the truck rental for 1 day rather than 3 days we had scheduled. Great experience! Thank you.

KIRK L. 
Rating:
4.0

Customer service and attitude is poor. When I returned trailer girl at counter was on her cell and had NO interest in helping me. I like the location but that is about it Had to use bathroom and it was not in good condition

James D. 
Rating:
5.0

Customer did not leave a comment.

PETERJ D. 
Rating:
3.0

They had no dollies, even though I gad reserved one and they forgot to put the moving blankets in the truck, so I had to return and get whateever they had. I was given 6 and had ordered 12.

Sharon M. 
Rating:
1.0

I was accused of damaging my rental van. The manager as well as the rep was rude an unprofessional! I DID NOT damage this van. The ban was checked in without a proper inspection. When I went to pick it up, it was storming really bad! Sitting water was in the parking lot so I was not able to look at the van. I've had no help with trying to get this matter resolved

Angelica C. 
Rating:
1.0

The service was bad

ALYASSAZZAT H. 
Rating:
1.0

There was rat specimen all over my furniture and items.

Courtney B.  |  Overall Experience 
Rating:
5.0

Really liked the 24 hour drop off location and it was well lit for people dropping off rentals at night. Overall great experience.

RACHAEL B. 
Rating:
4.0

Customer did not leave a comment.

Michael B. 
Rating:
4.0

Trailer was generally clean but had minor trash and could have been blown out. You should periodically have them physically washed out. I put down a tarp and it was fine, but could have been better.

Joseph M. 
Rating:
5.0

All good with the service you're poverty

Yolanda D. 
Rating:
5.0

Customer did not leave a comment.

Sherri B. 
Rating:
5.0

Very helpful U-haul staff, and drop off was seamless.

Brian G. 
Rating:
1.0

You have too many trucks taking up your parking lot. No where for customers to park. Not a good set up.

Bruce G. 
Rating:
1.0

Customer did not leave a comment.

Rudolph B. 
Rating:
5.0

Equipment ready at arrival time. Very helpful, also took the time to answer questions while confirming setup

David H. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
2.0

Customer did not leave a comment.

Shineka A. 
Rating:
5.0

Great staff. Clean truck and A/C was great. The downtown location is convenient and cut down on my total mileage. Parking for the drop-off/pick-up driver can be limited if during busy times. Some parking on Marshall St. or Spruce St.

Otis J. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
5.0

Customer did not leave a comment.

Regina R. 
Rating:
4.0

Upon arrival I showed them the left front tire, and they were appalled it was release this way. Their first comment was that this did not happen on a 300 mile drive, and that the Hampton store should have inspected and repaired the vehicle before it left Hampton. Nobody there told me how the maintenance expenses works, but I suspect Hampton chose to get rid of the vehicle instead of fix it properly. This location in Winston-Salem downed the vehicle immediately, and started the repair process. It was refreshing to see them putting safety first.

Scott H. 
Rating:
2.0

This was not my first choice of locations. I originally reserved a truck in Clemmons NC. I received a call from a Lea and was told the truck was not available and offered another location as well as the 50.00 credit for reservation guarantee. I accepted. (still not posted to my account!). I was called back again with the same issue. She offered extra mileage (which I did not need), but was so disgusted I accepted because I needed the truck. Very poor business ethics here. Just so disappointed and frustrated.

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

Randall D. 
Rating:
4.0

I was billed for 27 miles, however, when I put gas in this truck< I had only gone almost 7 miles. I live 5 miles from this location. T hanks for the use of your truck. The two men who checked me in were absolutely fabulous. Because of them, I would recommend this location.

Carolyn C. 
Rating:
5.0

Customer did not leave a comment.

William H. 
Rating:
5.0

The gentleman that checked us in was extremely helpful. I would definitely recommend this location! Thank you.

Mary D. 
Rating:
3.0

Trailer was hooked up in a very tight space and no help was given on getting it out. Spent 20 minutes trying to maneuver around other trucks and trailers.

Kylan R. 
Rating:
4.0

Customer did not leave a comment.

Christopher T. 
Rating:
4.0

Customer did not leave a comment.

Sherry M. 
Rating:
5.0

Customer did not leave a comment.

CHRISTA C. 
Rating:
5.0

very convenient

Benjamin W. 
Rating:
1.0

Stop hiring people that don't like black people Racist Racist white woman my grandma alway said if you have not done nothing to a white person an they talk to you nasty they are Racist stay a wast from them point blank

Alice L. 
Rating:
5.0

Customer did not leave a comment.

Pirooz P. 
Rating:
4.0

Appreciated being able to pull in and have staff unhook the trailer and send us on our way- This was particularly nice after a long day of moving furniture.

JERRY D. 
Rating:
5.0

Excellent customer service. Made for a flawless move.

ALTON P. 
Rating:
4.0

Post recommended directions to retail location. Siri has no idea how to get there.

Norris R. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL KAYE H. 
Rating:
2.0

Message sure the customer is aware of changes to their reservation and that the equipment is operational before hand. I lost a whole day of travel time because of this.

Alvin C. 
Rating:
3.0

Dropped off truck after hours was told the truck would be checked in the next morning when opened. Usually get email confirmation with receipt nothing received. Could not get in touch with local office waited on phone almost an hour for customer service who said that truck was showing still dispatched had to go to office to inform them that the truck had been dropped off. When I arrived at the location the truck was parked and sitting on the lot. Manager had key in pocket, but not checked truck in. It also appears that instead of getting in truck and confirming gas and mileage and checking truck in because the keys had been put in the drop box it was definitely a return that I was considered responsible for until they checked it in and it must have been driven around the building to park which had given a mile difference when checked in than what it was when it was dropped off. It was inconvenient and checking in a truck correctly seem to be a service that I shouldn't have to be concerned with when renting a truck.

MICHELLE E. 
Rating:
5.0

Customer did not leave a comment.

REGINA W. 
Rating:
5.0

Everything is easy, quick, and precise. Very good service.

Yejun B. 
Rating:
5.0

Customer did not leave a comment.

Keith R. 
Rating:
5.0

I had to use this location after another location couldn't fullfil my reservation, it would be nice to be able to rate the service at that other location when cancelling the reservation, especially with regard to how well this location performed.

Kris K. 
Rating:
5.0

I didn't even have to call to find out what location to drop off the trailer. I showed up, and was out of there in 5 minutes. Very nice young man helped.

Mark P. 
Rating:
5.0

The attendant was very friendly and welcoming. Good customer service.

Teresa G. 
Rating:
4.0

Customer did not leave a comment.

Karla E. 
Rating:
5.0

Customer did not leave a comment.

Robert J. 
Rating:
3.0

Customer did not leave a comment.

Timisha B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessica W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER W.  |  First Impressions 
Rating:
3.0

My storage unit was falling into disrepair. The lock latch didn’t line up and the unit itself was falling apart

William S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amechi N.  |  Overall Experience 
Rating:
5.0

Very smooth operation and navigation

CHRISTOPHER W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Anyah W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Karmesh P.  |  Overall Experience 
Rating:
5.0

Great place an people they know how hard it is they will work with you if they see you need a little help highly recommended thank yall so much

Jacob M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Gannon O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicole S.  |  Overall Experience 
Rating:
5.0

After our move from Denver and a long exhausting 30 hour road trip broke up into 2 days , the 2 young ladies in Winston-Salem on Marshall st. We’re AWESOME!!! Couldn’t have ask for more accommodating and friendly service . They were great in assisting us and made us feel like there were no worries and that they would take care of us , and they did ! They both should be commended!!!

gary w.  |  First Impressions 
Rating:
5.0

Staff went above and beyond. Friendly, helpful, professional!

Doris L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gannon O.  |  First Impressions 
Rating:
5.0

Parker is the best employee ever. The manager scott was also very accommodating

Eric P.  |  Overall Experience 
No reviews have been submitted for this location.

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