Customer Reviews for U-Haul Moving & Storage of Woodstock

6,023 reviews

11300 Hwy 92   Woodstock, GA 30188
(Next to Race Track Gas Station Corner of Hames rd and Hwy 92)

(678) 494-1551

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(678) 494-1551

11300 Hwy 92
Woodstock, GA 30188
(Next to Race Track Gas Station Corner of Hames rd and Hwy 92)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very very nice people! They could not believe our experience and recommend us to call Uhaul and get a full refund.

William S. 
Rating:
5.0

always good service

DEWEY O. 
Rating:
5.0

Customer did not leave a comment.

Kevin P. 
Rating:
5.0

Excellent service.

Hooman F. 
Rating:
5.0

Customer did not leave a comment.

Catherine T. 
Rating:
5.0

Easy to rent affordable prices and easy drop off highly recommended.

Ryan O. 
Rating:
4.0

Be more clear on feop off

Dianne M. 
Rating:
5.0

These guys and gals are awesome! They will get you in and out very fast.

jody R. 
Rating:
5.0

Not sure you could do it any better. I needed a quick rental to pick up an impromptu furniture purchase and as usual this site delivered for me.

Harold T. 
Rating:
5.0

My only issue with U-Haul was my account that I created on line, would never show my reservation for the 5x9 trailer with ramp.

Brian L. 
Rating:
4.0

Customer did not leave a comment.

Felix A. 
Rating:
5.0

Guys who helped me load up trailer to truck were awesome!! Counter was busy but went fast once my turn.

Mark W. 
Rating:
5.0

Customer did not leave a comment.

Gary D. 
Rating:
5.0

Customer did not leave a comment.

Scott P. 
Rating:
4.0

You guys went above & beyond to make my trip as easy as possible.

Valerie J. 
Rating:
5.0

Nothing at all, everyone was awesome!!

jody R. 
Rating:
5.0

Very convenient service and pleasant experience with both representatives I interacted with.

Courtney M. 
Rating:
5.0

Customer did not leave a comment.

Vicki S. 
Rating:
5.0

Customer did not leave a comment.

Jose A T. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
2.0

They were so busy the dolly I had reserved over the phone was not present, so worker stayed we could have the appliance dolly for no extra charge. Upon returning the dolly on time, worker was very behind and after standing in line for about 15 minutes, the worker stated to just to sit it right here and you are good. I received and email several days saying the equipment was not returned. I had to make two separate calls on two separate occasions to have this fixed and I still ended up being charged for the appliance dolly instead of the smaller dolly I had originally reserved.

Olivia C. 
Rating:
5.0

Customer did not leave a comment.

Greg M. 
Rating:
5.0

Customer did not leave a comment.

Nicholas M. 
Rating:
5.0

Very helpful and knowledgeable.

William B. 
Rating:
5.0

Customer did not leave a comment.

Ramon P. 
Rating:
5.0

Customer did not leave a comment.

Richard R. 
Rating:
5.0

Nothing perfect

kevin D. 
Rating:
5.0

Top rate as they always are. There are a few locations closer to me, but they are so good they're my go to location.

Harold T. 
Rating:
5.0

Customer did not leave a comment.

yates E. 
Rating:
4.0

Customer did not leave a comment.

JEFFERY T. 
Rating:
5.0

Customer did not leave a comment.

Christopher K. 
Rating:
5.0

They were very accommodating when I needed to keep the truck an extra time. This is the best U-Haul location I have ever used.

Terry M. 
Rating:
1.0

Originally tried to rent a 20 ft truck. Website said there were none available. Instead I rented a 26 foot truck, which was above my budget. When I went to pick it up there was a check engine light on. When I brought it up to the employee they said I didn't need to drive it and brought me back to check in. The lady said she had like 12 people in line and would get to me when she can. She then proceeds to tell me there are no more 26 foot trucks. I asked if there were any 20 foot available and she said yes. Took my printed contract, gave me the new keys and a piece of notebook paper that says half tank and the mileage. When I went to drop it off, the check check in service still thinks I was dropping off a 26 foot. I was still billed for a 26 foot. When I asked if she was going to refund me the difference I had paid her response was “it's just a $10 difference”

TIMOTHY W. 
Rating:
5.0

Customer did not leave a comment.

KEVIN K. 
Rating:
4.0

None

Glenn B. 
Rating:
5.0

Customer did not leave a comment.

Shenique R. 
Rating:
5.0

Customer did not leave a comment.

shenique R. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

Customer did not leave a comment.

GLADICIA L. 
Rating:
5.0

Customer did not leave a comment.

Andrew H. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

Customer did not leave a comment.

Karthik N. 
Rating:
5.0

Customer did not leave a comment.

William T. 
Rating:
5.0

The staff was helpful and I go here even though it is a little farther than other uhaul sites for me. They just handle everything better. One thing I wish was an option was a partial day charge. I got stuck for several hours on I-20 behind an major wreck so came in after my deadline on Thursday. It kind of stung to get an extra charge on top of that for a full day. Love the people here and the service though.

Trent D. 
Rating:
1.0

The pick up my trailer was great and the staff was friendly and helpful! The problem was when I was dropping it off the next day I waited over 30 min after I went inside to let them know I was trying to do it off! No one ever came out to take the trailer off my truck so I had to drop it myself and then go in and let them know. I had watch to employees standing in the parking lot just talking and smoking 🤷‍♂️!!! When I went in and let them know I explained all this to the guy at the counter and I didn't even get oh I'm sorry about that or anything close! All he said is the trailer is out there right? If I would have waited in line at the drop off I would have waited all day! Very disappointing…

Aaron V. 
Rating:
5.0

Customer did not leave a comment.

Sybil T. 
Rating:
2.0

Customer did not leave a comment.

ward H. 
Rating:
5.0

I did not get the girls name who checked me in, but she showed genuine concern with my bad experience and tried to make some discounts but since it was a one way trip, she was not able to do as much as she thought was reasonable.

Craig C. 
Rating:
5.0

Customer did not leave a comment.

Dan B. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Customer did not leave a comment.

DAVID G. 
Rating:
4.0

Customer did not leave a comment.

Curtis M. 
Rating:
5.0

The Woostock GA staff is excellent!

ruthan H. 
Rating:
5.0

Clean facility inside and out. Very friendly, nice folks working at the counter. Equipment was ready when I got there. One day rental and it was easy to drop off equipment when I returned it. Huge facility, very organized. I would definitely rent here again.

DEBRA M. 
Rating:
4.0

Customer did not leave a comment.

Charles C. 
Rating:
5.0

Customer did not leave a comment.

Daniel C. 
Rating:
5.0

Customer did not leave a comment.

Sheree R. 
Rating:
5.0

The staff here was wonderful. They empathized with my pick up concerns and worked to correct things for me. Excellent experience and a great team!

JOHN I. 
Rating:
5.0

Customer did not leave a comment.

Karen H. 
Rating:
1.0

There was a loaded gun left in my rental from your previous customer. And I still paid $70+ for the rental. This should have been taken waaay more seriously than it was. Your management team at this location could use a lesson in guest recovery and diligence when renting vehicles. Absolutely unacceptable in incomprehensible.

Daniel R. 
Rating:
5.0

Customer did not leave a comment.

Kenny A. 
Rating:
5.0

It's always a pleasure renting from this location: counter service is always friendly and quick, equipment in great order, returns are handled promptly!

Randall M. 
Rating:
5.0

Customer did not leave a comment.

Deborah A. 
Rating:
5.0

Customer did not leave a comment.

jovana P. 
Rating:
5.0

The staff was awesome. The location was clean, inside and out. The equipment was clean and organized.

Mark B. 
Rating:
5.0

Customer did not leave a comment.

Sharon C. 
Rating:
5.0

All of the staff here are very helpful and extremely nice.

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

Stephen S. 
Rating:
5.0

Customer did not leave a comment.

Ronnie D. 
Rating:
5.0

Customer did not leave a comment.

Jacob B. 
Rating:
5.0

Positive experience from start to finish. Thank you

Bruce I. 
Rating:
5.0

Make the small motorcycle trailers one way rentals

Patrick W. 
Rating:
5.0

Customer did not leave a comment.

Antwon M. 
Rating:
5.0

Customer did not leave a comment.

LISA G. 
Rating:
3.0

The U-Box we were given had a broken jack stand, which meant we could not disconnect it from the vehicle towing it during loading. It also had lots of ants in it, all of which seemed to survive the cross country trip and ended up in our garage in the new house. One latch on the door was broken. All in all, the U-Box was in rather poor shape and seemed fairly poorly constructed and was in need of maintainance and cleaning.

MATTHEW N. 
Rating:
4.0

Customer did not leave a comment.

Dan G. 
Rating:
5.0

Customer did not leave a comment.

Suzanne B. 
Rating:
5.0

Customer did not leave a comment.

BRIAN J. 
Rating:
4.0

have the trailers cleaned

David F. 
Rating:
5.0

Perfect visit

doug G. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY B. 
Rating:
1.0

We arrived and the equipment we ordered was not available. We lost 2 hours on moving day trying to source new gear.

LARA P. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

Daniel G. 
Rating:
4.0

Customer did not leave a comment.

Kenneth B. 
Rating:
5.0

Customer did not leave a comment.

CONNIE C. 
Rating:
5.0

Customer did not leave a comment.

Rusty M. 
Rating:
2.0

My reservation was changed without notification, which caused me to scramble. The owner was visibly ill while still working. The truck's gas gauge was broken. The pre-rental check out on the app was terrible. I'll look elsewhere in the future.

Benjamin T. 
Rating:
5.0

The pickup location was fine, except for the fact that it was the FIFTH location I needed to visit in order to get the pre-reserved (and paid for) trailer: 1) Alpharetta St (Roswell location): I made the online reservation for this pickup. I even visited the store to clarify info I would need in advance of the rental. The location said they had no record of a reservation. They then discovered the reason was the rental was "reassigned" (by corporate office?) to a different pickup. They then made another reservation for pickup at that location. 2) South East Tire in Woodstock: after being called by your dispatcher and being informed that the Roswell location did not have a trailer available, I had to visit this location (20 minutes out of the way). Upon arrival, after having already checked in and paying for my rental, the location informed me the trailer was out of service. 3) Tims Auto (Woodstock): the gentleman at South East tire tried to find a locally available trailer and said he spoke to someone at Tim's. It was only several blocks away. Upon arrival, Tim informe me he had no such discussion with anyone. 4) Tim then send me to Midland Storage (also Woodstock, a few more miles out of the way). They don't even rent trailers, only trucks. All their trucks were rented out (big college moving weekend). 5) I then had to call your 800 number to find an available trailer at the last minute. They sent me to your corporate store on Hwy 92 in Woodstock.

William G. 
Rating:
4.0

Customer did not leave a comment.

Sarah Alice M. 
Rating:
5.0

Shawn is always helpful and knowledgeable on rentals and towing accessories!

Randall M. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

After renting a cargo van for 2nd time and returning it after hours I still had a problem trying to log into the web site and “share this location” on page still wouldn't work. Had to call next day to get my $20 refund back to let them know what happened.

Ralph L. 
Rating:
5.0

Great customer service! Awesome experience!!

Carly W. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Customer did not leave a comment.

Donna L. 
Rating:
5.0

Nothing

Chukwuma U. 
Rating:
4.0

Customer did not leave a comment.

joan H. 
Rating:
2.0

Make sure employees follow through on prepping a unit for renting. I rented two units and one was still in use when my movers tried to load the unit. Also make sure locks are in unit.

Carol W. 
Rating:
5.0

Possibly have more staff on hand for Saturday mornings. The 2 staff members were doing a great job from what I saw but there was a line 4 deep at 8:30 when I was there. When it was my turn, everything was handled quickly and efficiently.

Andrew C. 
No reviews have been submitted for this location.

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