Customer Reviews for U-Haul Moving & Storage of Woodstock

5,442 reviews

11300 Hwy 92   Woodstock, GA 30188
(Next to Race Track Gas Station Corner of Hames rd and Hwy 92)

(678) 494-1551

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(678) 494-1551

11300 Hwy 92
Woodstock, GA 30188
(Next to Race Track Gas Station Corner of Hames rd and Hwy 92)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Best uhaul dealer I've ever worked with.

AMY P. 
Rating:
5.0

Customer did not leave a comment.

JOHN V. 
Rating:
5.0

The place was really helpful I did exactly what I needed it to do

mark t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Courtney B.  |  Overall Experience 
Rating:
3.0

-My official Move-out date is incorrect. The storage unit was clear as of 1/20/22. -The first day I moved into the unit, my belongings were swarmed by ants. I had to contact maintenance to correct this issue. I did not have food or any other luring agents within my unit to cause such a disturbance.

Jermaine S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER H. 
Rating:
5.0

always consistent at this location. Lori the GM is a gift to your company.

DAVID T. 
Rating:
5.0

Customer did not leave a comment.

JAMIE H. 
Rating:
5.0

Customer did not leave a comment.

REBECCA B. 
Rating:
5.0

Customer did not leave a comment.

mark t.  |  Overall Experience 
Rating:
5.0

I like this place because all of staff members are so friendly and courteous. I wish to receive a final bill when I checked out and I am still waiting for that.

Reiko W.  |  Overall Experience 
Rating:
5.0

They didn't have the size unit I wanted and had to rent two units to fit my stuff. I was offered no combined price, and I think that stinks since I could have just gone somewhere else.

Janet S. 
Rating:
5.0

Customer did not leave a comment.

ANGELA M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

SHANE E. 
Rating:
5.0

Very knowledgeable staff. Speedy and professional services.

ANTONIO S. 
Rating:
5.0

Took me in at the last minute. Very helpful.

JOHN P. 
Rating:
5.0

The people were great, the app sucked and was real buggy. The inside store people were real awesome though!

Ross P. 
Rating:
5.0

Customer did not leave a comment.

Curtis B. 
Rating:
5.0

Customer did not leave a comment.

KATHY M. 
Rating:
5.0

Customer did not leave a comment.

GLORY B. 
Rating:
2.0

Customer service when making the reservation over the phone was complete Shit. She didn't want to do it and made it very obvious.

JENNIFER Q. 
Rating:
5.0

Customer did not leave a comment.

JUMANI T. 
Rating:
2.0

No one was available during drop off. I needed to call headquarters and go inside to find personnel to help me check out.

Kristine E. 
Rating:
5.0

Make sure lock is not on truck. Get the truck ready to be rented! Make sure that a 90 year old grandmother can open the rear and that the ramp can be puled out easily.

CHRISTOPHER H. 
Rating:
5.0

Customer did not leave a comment.

Matthew G. 
Rating:
5.0

Customer did not leave a comment.

David N. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Patrick C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joe H. 
Rating:
5.0

Customer did not leave a comment.

PATRICK C. 
Rating:
5.0

Customer did not leave a comment.

Colin G. 
Rating:
5.0

team members were very friendly, helpful. only slight complaint, the roll-up door on the trailer was a little hard to pull up, needs some lube or adjustment, next time I'll request a trailer with swinging doors.

GEORGE T. 
Rating:
1.0

My box was lost, I was charged an extra $1400 on accident, I repeatedly asked for other cards to be removed from the account, they weren’t removed and they were charged again, I closed my account and was still charged again (on one of the cards I have asked to be removed countless times, as it is not my card). I have had multiple problems in three different states with three different U-Haul and each time was disappointing and honestly, I could put together a lawsuit for all the mismanagement of my account and belongings, as well as emotional distress. I will never recommend any U-Haul facility to anyone I know. In fact, I will go out of my way to make sure everyone knows about the experiences I have had over the past two years. Absolutely terrible. If I could give 0 stars I would.

savana c.  |  Overall Experience 
Rating:
5.0

Excellent service and the customer service was above and beyond the call of duty.

Shovon B. 
Rating:
5.0

This a very safe, clean and well maintained facility. I highly recommend it.

PAULA D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER H. 
Rating:
5.0

The staff was incredible. They were informative, concise and patient. They treated my elderly brother with the utmost respect, patience and kindness. They quickly and effectively reviewed the trailer with us and treated us extremely well.

CHARLES P. 
Rating:
1.0

Customer did not leave a comment.

EMILY C. 
Rating:
5.0

Customer did not leave a comment.

DOMENICO D. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
4.0

The after hours return app for your mobile device is a disaster! I sat in the parking lot for almost an hour trying to check the trailer in but there was a glitch and I was not able to. Very frustrating! And when I called the 800 number I was on hold forever and finally hung up! What started out as a good experience at this location went down hill on the return.

RODOLFO G. 
Rating:
5.0

Fast and friendly service. Highly recommend

DOLORES B. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE R. 
Rating:
5.0

Customer did not leave a comment.

JAMES H. 
Rating:
5.0

Customer did not leave a comment.

ROBERT T. 
Rating:
5.0

Customer did not leave a comment.

Melody M. 
Rating:
4.0

Customer did not leave a comment.

Richard S. 
Rating:
4.0

Customer did not leave a comment.

Aaron S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT N. 
Rating:
5.0

Just keep doing what you're doing

TONI R. 
Rating:
5.0

Good secure storage. Only had one incident where the staff mistakenly locked my unit. Other than that, excellent service.

bill w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ORVAL K. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER R. 
Rating:
5.0

Satisfied with overall experience with U-Haul. All the goods were safe in the U-box. U-box arrived before the estimated time. Thanks for your service.

Raja Shekar Redd M. 
Rating:
5.0

Customer did not leave a comment.

Linda C.  |  Overall Experience 
Rating:
5.0

Very good experience with this uhaul storage.

BEVERLY SUE W.  |  Overall Experience 
Rating:
5.0

Maybe back the rental trucks out for the customers, that part was a little nerve-wracking

NICOLE O. 
Rating:
5.0

Mobile app checkin would not work this time for night time drop off of the trailer. I couldn't make it past the location check even though location check was allowed on my phone. It has worked in my past rentals so maybe it was a temporary server issue. It would be nice to allow a manual address lookup if location check fails.

RICHARD T. 
Rating:
5.0

Great service ALL around. Have rented at Woodstock location before and will do so in future.

RAJESH P. 
Rating:
5.0

You all are doing a fine job keep up the good work

NATHANIEL C. 
Rating:
5.0

Customer did not leave a comment.

DANIEL C. 
Rating:
5.0

Customer did not leave a comment.

FRANKLIN P. 
Rating:
5.0

It was all good

JOHN B. 
Rating:
5.0

I will rent a trailer here again the next time I need one.

RICHARD T. 
Rating:
5.0

Tip top service! No improvements necessary!

Steve O. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

I Love this Location and its Staff

William D. 
Rating:
4.0

Customer did not leave a comment.

KEVIN C. 
Rating:
5.0

An impressive facility and excellent help.

SCOTT S. 
Rating:
5.0

Customer did not leave a comment.

NATALIE N. 
Rating:
3.0

Because of illness, I could not retrieve my items from storage before the next month started. I ended up paying for a full month, even though I retrieved my property one day after.

Vashti W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

RICHARD H. 
Rating:
5.0

Customer did not leave a comment.

william P. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS Y. 
Rating:
5.0

Customer did not leave a comment.

LISA C. 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
3.0

Lights switch was not working and the truck was heavily moving

FARZAD S. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY B. 
Rating:
5.0

Very friendly staff. Super helpful.

JOHN B. 
Rating:
5.0

Customer did not leave a comment.

Franklin A. 
Rating:
5.0

Great customer service..keep up the good work..Happy Holidays thank you..

LUIS R. 
Rating:
5.0

Customer did not leave a comment.

Keedan S. 
Rating:
5.0

Friendly people great location.

CARL V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karen W.  |  Online Move In 
Rating:
5.0

Prices are a bit high for what you get.

janet s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JANET S. 
Rating:
5.0

Customer did not leave a comment.

DANNY P. 
Rating:
5.0

Customer did not leave a comment.

BRIAN W. 
Rating:
5.0

Customer did not leave a comment.

BRENNAN K. 
Rating:
5.0

Staff in both Woodstock GA and Saco ME were incredibly friendly and helpful

Sean M. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY E. 
Rating:
5.0

Customer did not leave a comment.

Kevin D. 
Rating:
5.0

I had a great experience with a drop off and pick up. Both employees were very friendly and helpful.

TRACY N. 
Rating:
5.0

Customer did not leave a comment.

EVERETT M. 
Rating:
5.0

Customer did not leave a comment.

JERRY S. 
Rating:
5.0

Customer did not leave a comment.

renee t.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wayne M. 
Rating:
5.0

Open earlier

JANIS G. 
Rating:
5.0

Customer did not leave a comment.

Christopher C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DWIGHT D. 
Rating:
5.0

Customer did not leave a comment.

ZACHARY D. 
Rating:
5.0

Customer did not leave a comment.

DRU C. 
Rating:
5.0

Quick and easy return. Love the automated pick up and return.

KANDI P. 
Rating:
5.0

The most convenient storage solution

Luis F.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Timothy M. 
Rating:
5.0

Friendly and efficient staff. They quickly went through the check in and had me on the road.

Vonny B. 
Rating:
2.0

My complaints were about the delivery and pickup at the initial location. The initial delivery of the u-boxes to my home was delayed SIX DAYS. Starting from two days before my scheduled delivery date, I had people from the warehouse asking if they can deliver the boxes. Each day I said yes and adjusted my plan for the boxes but they never came. Eventually the three boxes came on Tuesday, Nov.22 and were picked up early in the morning of Thursday Nov.24. I had fixed plan to leave the city so the delay caused a very, very stressful overnight packing experience. I understand the warehouse might be short of people due to the holidays. However, the manager at the location should've looked at the schedule and at least communicate the actual situation to their customers. I tried calling the representatives and the warehouse multiple times but they kept breaking their promises.

erin L. 
Rating:
5.0

Customer did not leave a comment.

JORGE Z. 
Rating:
5.0

Customer did not leave a comment.

RICHARD G. 
Rating:
4.0

Customer did not leave a comment.

janice l.  |  First Impressions 
Rating:
5.0

Best storage place I have ever used. Clean, friendly, secure.

Jeffrey S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LARRY M. 
Rating:
5.0

The truck head lights were AWFUL. It was extremely dangerous driving in the dark let alone the rain. Please take an extra step in providing better headlights for the safety of the drivers.

IVY S. 
Rating:
5.0

Friendly, always positive and professional staff. Equipment always clean, easily accessible and well maintained. Convenient location.

STEPHEN L. 
Rating:
5.0

Customer did not leave a comment.

ANIBAL A. 
Rating:
5.0

Always consistent at this location.

DAVID T. 
Rating:
5.0

Not the fault of Woodstock location, but I had trailer problems, ZERO help from road assistance. Spent Sat and Sun on side of road and shop fixing out of pocket. What good is roadside insurance purchased with O help .

Roger S. 
Rating:
1.0

26' Uhaul was not there! Sent to Cartersville where it was also not available and referred to Buford, ga. Where it was available. Promised a $100.00 discount+ but waiting for discount.

JAMES W. 
Rating:
5.0

Nothing. Best Uhaul place ever.

JEFFREY S. 
Rating:
5.0

The app would not let me take a photo of the fuel level.. did you all get the info from the vehicle itself?

TODD G. 
Rating:
5.0

Customer did not leave a comment.

WANDA D. 
Rating:
5.0

Super nice facility and staff.

Theresa P.  |  Overall Experience 
Rating:
5.0

Everyone polite and acknowledges your arrival. Lori does a great job to help with any questions, greet you and remember you! Love UHaul!!

Kathryn E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CLINT L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mark K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vadim C.  |  First Impressions 
Rating:
5.0

Lori is very helpful and nice! Great customer service experience, thank you!

Lauren R.  |  Online Move In 
Rating:
4.0

Shawn was very helpful and efficient in answering all my questions.

Danielle F.  |  First Impressions 
Rating:
4.0

The alarms would go off too frequently.

James F.  |  Overall Experience 
Rating:
5.0

Royce specifically and everyone else at Uhaul of Woodstock have been truly phenomenal! Move in of the unit was super easy and I am extremely happy with the service I received.

KATELIN B.  |  First Impressions 
Rating:
5.0

The restroom in the storage area was very unclean. The employees were helpful and pleasant however.

Mary M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hubert T.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Madeleine C.  |  Online Move In 
Rating:
5.0

The staff was great!!!

Carvel P.  |  First Impressions 
Rating:
5.0

Wish I realized that U-Haul had storage before.

Kevin C.  |  First Impressions 
Rating:
5.0

I am very satisfied with the cost of my unit.

Sencireour L.  |  Online Move In 
Rating:
5.0

Great staff very knowledgeable and made this very easy

Mary Jo B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Dale M.  |  First Impressions 
Rating:
5.0

The guy in the counter was very friendly and very helpful

Maribel T.  |  First Impressions 
Rating:
5.0

The staff was very friendly and helpful as well as knowledgeable about the availability on the storage units as well as the rental trucks

mark t.  |  First Impressions 
Rating:
5.0

Easy as ABC, smooth as Apple pie

Ayodeji B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Tammie P.  |  First Impressions 
Rating:
5.0

Everyone was incredibly nice and accommodating . The manager was patient with my crankiness and Royce was equally as helpful and aided in returning our uhaul despite another location (out of the way) demanding it be returned to them.

JAZMINE C.  |  First Impressions 
Rating:
5.0

My experience was priceless. Thank you!

Jermaine S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jennifer S.  |  First Impressions 
Rating:
5.0

Very convenient and reasonably priced

Dana T.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Taylour U.  |  First Impressions 
Rating:
5.0

Charlie at 11300 Hwy 92 is great!!!! I've actually worked with him at the Canton location before. He is always great to work with!!!

Nicholas T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STEVEN R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Emily G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Valencia H.  |  First Impressions 
Rating:
5.0

Royce was very friendly, knowledgeable, and accommodating.

Paul P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lauren N.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

CLAIRE W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

BRAD H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Luis R.  |  First Impressions 
Rating:
5.0

We have renter space many times at other storage facilities. This is by far the cleanest and nicest place we have used.

Susan S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David M.  |  First Impressions 
Rating:
5.0

The staff at this UHaul center are incredibly kind, helpful, and inclusive. Highly recommend them.

Bradley S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Michael G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STEPHEN G.  |  First Impressions 
Rating:
4.0

My only complaint was that I reserved a 10x10 unit & received confirmation. When I arrived, I was told that you didn't have any 10x10s. I asked, then why send me confirmation, why not let me choose either the 10x10 or 2 5x5 units side by side.

Rebecca R.  |  First Impressions 
Rating:
5.0

Logan was fantastic to work with. Also, so was the other young man whose name starts with the letter. I’ve been a customer since 2016 and rented a second & larger storage this time. This is a great location, always clean, and the staff are always so polite and awesomely helpful. Thanks Lori for having a great team. I just wish the location would pick up their phone and every call didn’t go to the U Haul call center. I wind up just going to the location to talk to the staff instead of the corporate customer service staff.

VOLANTE J.  |  First Impressions 
Rating:
5.0

Very clean and the employees were very helpful and friendly! Awesome experience! Thank you!

Mary M.  |  First Impressions 
Rating:
5.0

Very helpful great customer service

Lisa S.  |  First Impressions 
Rating:
5.0

Lori Shown is always top shelf in customer service and product knowledge. An asset to the Uhaul business

Bryan J.  |  First Impressions 
Rating:
5.0

Royce was really easy to work with!!!

Jeffrey S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Adriana C.  |  Online Move In 
Rating:
5.0

My customer service agent at the office front desk was very courteous, helpful and professional. My move in was simple, smooth and unabated. All of my questions were answered and needs met. I highly recommend this facility!!

Troy M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Meredith G.  |  First Impressions 
Rating:
5.0

Great customer service agent that assisted me in renting the unit

MARIA M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Theresa P.  |  First Impressions 
Rating:
5.0

I was on a waiting list and Lori the representative went out of her way to find me and let me know an RV spot had opened up. She was very accommodating and a great first impression for U Haul.

BRUCE H.  |  First Impressions 
Rating:
5.0

Ross was very helpful

Dale M.  |  First Impressions 
Rating:
5.0

Logan was Great!!

Whitney A W.  |  First Impressions 
Rating:
5.0

U-Haul saved the Thanksgiving Day for me! Offering service on the holiday set U-Haul apart from its competitors. I’m an exclusive customer for life now. Thank you for being there when I really needed service on the holiday!😀

Dina D.  |  First Impressions 
Rating:
5.0

Lori is great!!

FRED G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

xanna d.  |  First Impressions 
Rating:
5.0

Lori was super helpful and professional - thankful for this well managed, clean and convenient storage facility! Love U-Haul!

Kelly C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William L.  |  First Impressions 
Rating:
4.0

The only thing was the call center told me the spot I was getting was covered and when I went in person, no covered spots were available so I had to go on a waiting list.

Gayla H.  |  First Impressions 
Rating:
5.0

also rented a storage unit, good experience.

Tom M.  |  First Impressions 
Rating:
5.0

It would be nice to get the alarm system under control. Maybe they need someone to monitor it because it goes off when it shouldn’t and that makes it ineffective.

James F.  |  First Impressions 
Rating:
5.0

Very clean facility and people were very helpful

MIKE S.  |  First Impressions 
Rating:
1.0

I called U Haul and was told there was a 5X5 space available at location for $34.95 . When I arrived, they said they only had one for 39.95, but I saw dozens! This Bait and Switch tactic is ILLEGAL!!!

bill w.  |  First Impressions 
Rating:
5.0

Logan was knowledgeable, professional and very helpful. Excellent experience. June & Joe

JUne J.  |  First Impressions 
Rating:
5.0

Friendly, fast, Knowledgeable. Great place/

dean b.  |  First Impressions 
Rating:
5.0

Great service and convenient to have storage available on site.

Suzanne G.  |  First Impressions 
Rating:
5.0

Professional friendly staff. Great customer service.

shamice r.  |  First Impressions 
No reviews have been submitted for this location.

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