Customer did not leave a comment.ROBERT D.
Customer Reviews for U-Haul of Boulder
Boulder, CO 80304
(HWY 36 and North Broadway)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- Propane exchange
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.PETER H.
Customer did not leave a comment.Deborah A L.
Customer did not leave a comment.DAVID M.
Mover Help needs more aggressive confirmation and follow up and movers were not insured. Also, need more vehicles in Boulder.Gregory B.
Sales people were very helpful and polite. I will certainly recommend them to my friends and othersCHESTER H.
Customer did not leave a comment.STEPHEN O.
Customer did not leave a comment.ROSS M.
The guy I rented from said don't worry about the gas if it's close to F. I drove 20 miles and put in a gallon and still got charged for 2 gallons. If the guy hadn't said that I would have made sure it was topped off.SETH T.
Customer did not leave a comment.Robert F.
Andrew and his staff have helped me out several times recently. They're always friendly.Steven W.
The guys at this location always do a great job and are a pleasure to rent from.KIRK W.
Very Polite and flexible with changes. Easy to work with.Jeff B.
the guy that took in my trailer was AWESOME!! give him a raise!!FREDERIC W.
Customer did not leave a comment.THOMAS G.
Staff was exceedingly courteousLELAND J.
Very quick and efficient check out.Greg H.
Customer did not leave a comment.Edmund N.
Customer did not leave a comment.Brian B.
Customer did not leave a comment.Casey D.
Super close to my house. Thanks for the after hours drop off optionSUSAN H.
Customer did not leave a comment.BHIM D.
Never a bad experience. Very nice people, treat you well, and I have used this location several times in the past 5-6 years.MARK V.
Customer did not leave a comment.ALAN B.
East rental process.Gary M.
Customer did not leave a comment.KENNETH H.
The staff was very friendly and worked fast.Samuel S.
Customer did not leave a comment.PETER L.
Customer did not leave a comment.BOB R.
Customer did not leave a comment.STEVEN A.
Customer did not leave a comment.MICHAEL H.
Customer did not leave a comment.TERRY K.
Customer did not leave a comment.Clementine G.
The staff was cordial, efficient, and professional. My entire experience with the group at this location! I highly complement them all and U-Haul for having such a professional staff at this location! Also, my compliments to the manager (Andrew)! I had great contacts with everyone with whom I interfaced (i.e. Andrew, Jason, Joshua)!LARRY F.
Quick and easy process. All the staff was very friendly and helpful. I will be using this location again! Thanks!John B.
Customer did not leave a comment.Sam L.
Customer did not leave a comment.victoria G.
Friendly. They allowed me to leave my car there for a bit too.CURTIS B.
I took the time to download the Uhaul app to use and it did not work at this facility. The gentleman who checked me in said it was a common problem. Uhaul fix your app!Mark P.
The employees are great at this location!Paul H.
Customer did not leave a comment.BERNICE MARYNELL D.
Customer did not leave a comment.BETTY D.
Customer did not leave a comment.DUNCAN D.
Customer did not leave a comment.Dave D.
Customer did not leave a comment.WILLIAM R.
On Line Check in - Drivers License upload did not work.Peter W.
Customer did not leave a comment.Michael M.
Customer did not leave a comment.SCOTT P.
Returned trailer a day early; I'm still charged for two days!STANLEY P.
Customer did not leave a comment.STEVEN T.
Customer did not leave a comment.Rashid K.
Customer did not leave a comment.LAWRENCE D.
Customer did not leave a comment.Rob H.
Customer did not leave a comment.Steve O.
Guys were awesome. I highly recommend.Corey S.
OMG. My reserved truck not available, somehow I made a van work. Made for a very tough day. Guys @ shop helped as best they could. Tough business.MARTIN D.
I believe Jason checked me out and hooked up my trailer. Very helpful and knowledgeable, I really appreciate him helping me set up the trailer on my brand new truck. He did a great job In the rental win as smooth as it possibly could. Thank youTodd S.
Customer did not leave a comment.KAREN T.
1. My pick-up time and location were changed without communication 2. Did not have the equipment I ordered, and was not notified until 7:30pm the night before pick-up 3. Had to drive 1.5 hours round trip to pick-up "alternate" equipment, which caused me to incur more mileage costs 4. "Alternate" equipment broke down and I waited on the side of the road for 5 hours to get assistance from U-Haul Needless to say, this was a terrible experience and I have filed a claim with U-Haul.Justin B.
Customer did not leave a comment.MARC M.
The Boulder office will not answer the phone and I had to call the 800 number and have the general operator leave a message for the Boulder Uhaul office to call me. The Boulder office doesn't have snow tires on their trucks. Snow tires are required by state law on many of the area roads inside and around Boulder from November to the end of March. Very disappointing. The Boulder office didn't understand the computer system and had trouble with a truck rental and had to start the process twice. The Boulder office was understaffed or the staff was poorly used causing long wait times.Annette S.
Customer did not leave a comment.KYLE B.
See aboveCRAIG D.
Excellent customer support at both pickup and drop-off. Price was reasonable. Overall quite pleased with this Uhaul experience.PETER G.
Excellent flexibility with us getting a smaller truck when we found out the larger truck was not going to fit in our driveway!MICHAEL S.
We use North Boulder 1-2x per year. They are just fantastic. Very nice people, helpful. Good rates on boxes and other equipment, and the trucks/trailers are always clean. I highly recommend.MARK V.
Customer did not leave a comment.Brandon H.
Customer did not leave a comment.JONATHAN P.
Customer did not leave a comment.STEPHANIE C.
Customer did not leave a comment.Ricky S.
I was initially charged for 3 gallons of gas even though I only drove the cargo van 9 miles (and did not idle).CHRISTOPHER R.
Customer did not leave a comment.ANDREW M.
Customer did not leave a comment.JOSEPH G.
Customer did not leave a comment.PAMELA A.
Customer did not leave a comment.Ulrich G.
Customer did not leave a comment.Peter S.
Jason Robinson helped us out over there in Boulder super nice guy!! He hooked everything up & for me & my daughter. Really pleasant to work with. Thank you!!!!KAREN L.
Customer did not leave a comment.Julia P.
Customer did not leave a comment.JADRIAN U.
Highly professional service. Andrew was very helpful, quick and handled the returns quickly.Craig M.
Very knowledgeable friendly and professional staff.RALPH R.
Customer did not leave a comment.LAURA D.
Customer did not leave a comment.MATTHEW E.
Nothing service was great thank you.!!!!RICARDO C.
Andrew was amazing and very helpful. You have a good one with his customer service skills. When the hitch wasn't working that was installed by UHaul elsewhere he loaned me a truck for my 3 hour duty. I really appreciate that.Daniel P.
Customer did not leave a comment.Seth H.
Customer did not leave a comment.Sandy C.
We had a 7:30am pickup arranged and were prepared to do it via Uhaul's 24 hr service. When we arrived and tried to start the pick up process on my phone, the notice said the truck was scheduled for hand delivery and we had to wait until 9am to pick it up when the location opened. This threw our moving day off by 1.5 hrs and we had to push everything back to make this work. Totally unacceptable. We were told by UHaul Boulder that an employee the day before forgot to line up the early morning pickups so that codes could be generated. There were other people in our same situation there at Uhaul that morning. We made the reservation almost a week in advance, so there is no reason why this should have happened.Victoria G.
Easy rental process! The truck we rented was nearly new and in as new condition. Will use the North Broadway location again for our rental needs.PATRICK O.
could not have been easier, seamless from start to finish.LOUISA J.
Customer did not leave a comment.BRETT A.
Very friendly and super helpful, excellent service, I came in to rent a 12 ft trailer. It was hooked up for me and off I went. On return, same excellent, helpful service. Trailer was unhooked and I was ready to go!Michael A.
Awesome service! Thank you!John D.
Customer did not leave a comment.Front Range Reno K.
Customer did not leave a comment.GABOR S.
Customer did not leave a comment.mark S.
Customer did not leave a comment.Darrell A.
Would drive by other locations to get to this one.JEROME W.
Great, efficient service by friendly helpful staff. Full service, great selection of trucks and trailers and full store with everything you need to get setup for move or trailer rental including hitch tongue and hitch ball.Andrew C.
Customer did not leave a comment.RAJEEV P.
The local folks were great, but the central telephone service dropped the ball in regards to passing on important communications to the local folks. This has been a common problem in the past.ed h. | Overall Experience
I am not sure if this is a joke as I have not rented a storage facility! However, I did rent a U box in September # AAA2460C and paid for it in full! Yet,I keep getting charged for a U box #AAA4603T!Elizabeth K. | Overall Experience
I'm still being charged for a unit I returned almost 2 months ago. Items of mine were also damaged because of employees at uhaul. I've tried multiple times to talk to people about filling an insuranceKatie M. | Overall Experience
Staff was friendly and accommodating-I arrived early to pick up my Ubox and he helped me out right away!Bethany F. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!