Customer Reviews for U-Haul of Boulder

6173 reviews

4640 N Broadway   Boulder, CO 80304
(HWY 36 and North Broadway)

(303) 442-2655

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(303) 442-2655

4640 N Broadway
Boulder, CO 80304
(HWY 36 and North Broadway)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • Propane exchange
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

TERRY K. 
Rating:
5.0

Customer did not leave a comment.

Clementine G. 
Rating:
5.0

The staff was cordial, efficient, and professional. My entire experience with the group at this location! I highly complement them all and U-Haul for having such a professional staff at this location! Also, my compliments to the manager (Andrew)! I had great contacts with everyone with whom I interfaced (i.e. Andrew, Jason, Joshua)!

LARRY F. 
Rating:
5.0

Quick and easy process. All the staff was very friendly and helpful. I will be using this location again! Thanks!

John B. 
Rating:
5.0

Customer did not leave a comment.

Sam L. 
Rating:
4.0

Customer did not leave a comment.

victoria G. 
Rating:
5.0

Friendly. They allowed me to leave my car there for a bit too.

CURTIS B. 
Rating:
5.0

I took the time to download the Uhaul app to use and it did not work at this facility. The gentleman who checked me in said it was a common problem. Uhaul fix your app!

Mark P. 
Rating:
5.0

The employees are great at this location!

Paul H. 
Rating:
5.0

Customer did not leave a comment.

BERNICE MARYNELL D. 
Rating:
5.0

Customer did not leave a comment.

BETTY D. 
Rating:
5.0

Customer did not leave a comment.

DUNCAN D. 
Rating:
4.0

Customer did not leave a comment.

Dave D. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM R. 
Rating:
5.0

On Line Check in - Drivers License upload did not work.

Peter W. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

SCOTT P. 
Rating:
3.0

Returned trailer a day early; I'm still charged for two days!

STANLEY P. 
Rating:
5.0

Customer did not leave a comment.

STEVEN T. 
Rating:
5.0

Customer did not leave a comment.

Rashid K. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE D. 
Rating:
5.0

Customer did not leave a comment.

Rob H. 
Rating:
5.0

Customer did not leave a comment.

Steve O. 
Rating:
5.0

Guys were awesome. I highly recommend.

Corey S. 
Rating:
4.0

OMG. My reserved truck not available, somehow I made a van work. Made for a very tough day. Guys @ shop helped as best they could. Tough business.

MARTIN D. 
Rating:
5.0

I believe Jason checked me out and hooked up my trailer. Very helpful and knowledgeable, I really appreciate him helping me set up the trailer on my brand new truck. He did a great job In the rental win as smooth as it possibly could. Thank you

Todd S. 
Rating:
5.0

Customer did not leave a comment.

KAREN T. 
Rating:
1.0

1. My pick-up time and location were changed without communication 2. Did not have the equipment I ordered, and was not notified until 7:30pm the night before pick-up 3. Had to drive 1.5 hours round trip to pick-up "alternate" equipment, which caused me to incur more mileage costs 4. "Alternate" equipment broke down and I waited on the side of the road for 5 hours to get assistance from U-Haul Needless to say, this was a terrible experience and I have filed a claim with U-Haul.

Justin B. 
Rating:
5.0

Customer did not leave a comment.

MARC M. 
Rating:
2.0

The Boulder office will not answer the phone and I had to call the 800 number and have the general operator leave a message for the Boulder Uhaul office to call me. The Boulder office doesn't have snow tires on their trucks. Snow tires are required by state law on many of the area roads inside and around Boulder from November to the end of March. Very disappointing. The Boulder office didn't understand the computer system and had trouble with a truck rental and had to start the process twice. The Boulder office was understaffed or the staff was poorly used causing long wait times.

Annette S. 
Rating:
5.0

Customer did not leave a comment.

KYLE B. 
Rating:
2.0

See above

CRAIG D. 
Rating:
5.0

Excellent customer support at both pickup and drop-off. Price was reasonable. Overall quite pleased with this Uhaul experience.

PETER G. 
Rating:
5.0

Excellent flexibility with us getting a smaller truck when we found out the larger truck was not going to fit in our driveway!

MICHAEL S. 
Rating:
5.0

We use North Boulder 1-2x per year. They are just fantastic. Very nice people, helpful. Good rates on boxes and other equipment, and the trucks/trailers are always clean. I highly recommend.

MARK V. 
Rating:
5.0

Customer did not leave a comment.

Brandon H. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN P. 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE C. 
Rating:
5.0

Customer did not leave a comment.

Ricky S. 
Rating:
2.0

I was initially charged for 3 gallons of gas even though I only drove the cargo van 9 miles (and did not idle).

CHRISTOPHER R. 
Rating:
5.0

Customer did not leave a comment.

ANDREW M. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH G. 
Rating:
5.0

Customer did not leave a comment.

PAMELA A. 
Rating:
5.0

Customer did not leave a comment.

Ulrich G. 
Rating:
5.0

Customer did not leave a comment.

Peter S. 
Rating:
5.0

Jason Robinson helped us out over there in Boulder super nice guy!! He hooked everything up & for me & my daughter. Really pleasant to work with. Thank you!!!!

KAREN L. 
Rating:
5.0

Customer did not leave a comment.

Julia P. 
Rating:
5.0

Customer did not leave a comment.

JADRIAN U. 
Rating:
5.0

Highly professional service. Andrew was very helpful, quick and handled the returns quickly.

Craig M. 
Rating:
4.0

Very knowledgeable friendly and professional staff.

RALPH R. 
Rating:
5.0

Customer did not leave a comment.

LAURA D. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW E. 
Rating:
5.0

Nothing service was great thank you.!!!!

RICARDO C. 
Rating:
5.0

Andrew was amazing and very helpful. You have a good one with his customer service skills. When the hitch wasn't working that was installed by UHaul elsewhere he loaned me a truck for my 3 hour duty. I really appreciate that.

Daniel P. 
Rating:
5.0

Customer did not leave a comment.

Seth H. 
Rating:
5.0

Customer did not leave a comment.

Sandy C. 
Rating:
1.0

We had a 7:30am pickup arranged and were prepared to do it via Uhaul's 24 hr service. When we arrived and tried to start the pick up process on my phone, the notice said the truck was scheduled for hand delivery and we had to wait until 9am to pick it up when the location opened. This threw our moving day off by 1.5 hrs and we had to push everything back to make this work. Totally unacceptable. We were told by UHaul Boulder that an employee the day before forgot to line up the early morning pickups so that codes could be generated. There were other people in our same situation there at Uhaul that morning. We made the reservation almost a week in advance, so there is no reason why this should have happened.

Victoria G. 
Rating:
5.0

Easy rental process! The truck we rented was nearly new and in as new condition. Will use the North Broadway location again for our rental needs.

PATRICK O. 
Rating:
5.0

could not have been easier, seamless from start to finish.

LOUISA J. 
Rating:
5.0

Customer did not leave a comment.

BRETT A. 
Rating:
5.0

Very friendly and super helpful, excellent service, I came in to rent a 12 ft trailer. It was hooked up for me and off I went. On return, same excellent, helpful service. Trailer was unhooked and I was ready to go!

Michael A. 
Rating:
5.0

Awesome service! Thank you!

John D. 
Rating:
5.0

Customer did not leave a comment.

Front Range Reno K. 
Rating:
5.0

Customer did not leave a comment.

GABOR S. 
Rating:
5.0

Customer did not leave a comment.

mark S. 
Rating:
5.0

Customer did not leave a comment.

Darrell A. 
Rating:
5.0

Would drive by other locations to get to this one.

JEROME W. 
Rating:
5.0

Great, efficient service by friendly helpful staff. Full service, great selection of trucks and trailers and full store with everything you need to get setup for move or trailer rental including hitch tongue and hitch ball.

Andrew C. 
Rating:
5.0

Customer did not leave a comment.

RAJEEV P. 
Rating:
5.0

Customer did not leave a comment.

chris V. 
Rating:
4.0

Equipment was dirty but who cares. It's a trailer. Service was excellent

Heather F. 
Rating:
5.0

There was only one employee running around taking care of all the customers. He was doing a great job, the best you could expect, but making sure that there is more than one person working, especially on a Saturday, would reduce customer wait time

Jonathan A. 
Rating:
1.0

Andrew (Manager) was very rude. When asked a question he replied: 'If you don't like it, go to Penske'. He was going to charge me for a trailer with a ramp, even though the trailer did not have a ramp. The back of the trailer could not be opened because the pins very bent. Jason (technician) was very professional and he made up for the unprofessional behavior of his manager.

KLAUS S. 
Rating:
5.0

Jason, who checked me out was an interesting and extremely nice young man. Alexander, the man who checked me in, acted as if I was an annoyance. It was quite a difference, and I felt as if I had done something very wrong in wanting a correct and up-to-date receipt at the time of my return of the van.

Betty D. 
Rating:
1.0

Customer did not leave a comment.

taylor V. 
Rating:
5.0

Customer did not leave a comment.

PETER D. 
Rating:
5.0

Boulder location was friendly and had excellent customer service. Tucson where we dropped off the uhaul was also very professional and helpful.

Brianne S. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Their staff was very friendly. They hooked up the trailer to our truck and also unhooked it. I was happy that they did. I did check in on-line and it made the check in at the store super quick. We didn't need to worry about it since we rented a trailer, but there really is no place to leave a car parked there while you are using the U-Haul.

Michelle P. 
Rating:
5.0

Guy who helped me was great .. friendly and helpful

COLIN M. 
Rating:
4.0

Customer did not leave a comment.

Aleli S. 
Rating:
4.0

Customer did not leave a comment.

RICHARD M. 
Rating:
5.0

Simple in and out for pickup and drop off.

Steven J. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN W. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN W. 
Rating:
5.0

I rent a van/truck from this U-Haul location on Broadway in North Boulder about once a month. Consistently/Always good, friendly, helpful service.

STEPHEN O. 
Rating:
5.0

Very nice staff

Benjamin W. 
Rating:
4.0

The van reeked of cigarette smoke. Gross.

ERIC J. 
Rating:
1.0

This is the third time in a month I have rented at this location. I returned the vehicles each time with 1/4 tank of gas. This time, they falsely claimed I had returned it almost empty and charged me $60 extra. What a scam!

GENNA M. 
Rating:
5.0

Staff was very helpful!!

james B. 
Rating:
5.0

Customer did not leave a comment.

Miguel H. 
Rating:
5.0

Customer did not leave a comment.

Stacy C. 
Rating:
5.0

Customer did not leave a comment.

Cody J. 
Rating:
5.0

These guys are always great

JOHN G. 
Rating:
5.0

Quick and friendly help...

CORY M. 
Rating:
5.0

Customer did not leave a comment.

Barry J. 
Rating:
5.0

Andrew (General Manager) and your team always do a very good job.

Thomas T. 
Rating:
4.0

The gas mileage in the promotion indicates that the Van should be in excess of 20 miles per gallon, but my experience every month is around 14 miles per gallon for the GMC Vans. I did have a Ford and Chev some months back and they did get over 20MPG,

Robert T. 
Rating:
4.0

very friendly personnel.

daniel G. 
Rating:
3.0

This isn't against the location per se but getting tow dolly and truck at two locations and having personnel put 2 drop off locations was confusing and not explained in advance.

Osie A. 
Rating:
4.0

The local folks were great, but the central telephone service dropped the ball in regards to passing on important communications to the local folks. This has been a common problem in the past.

ed h.  |  Overall Experience 
Rating:
1.0

I am not sure if this is a joke as I have not rented a storage facility! However, I did rent a U box in September # AAA2460C and paid for it in full! Yet,I keep getting charged for a U box #AAA4603T!

Elizabeth K.  |  Overall Experience 
Rating:
1.0

I'm still being charged for a unit I returned almost 2 months ago. Items of mine were also damaged because of employees at uhaul. I've tried multiple times to talk to people about filling an insurance

Katie M.  |  Overall Experience 
Rating:
5.0

Staff was friendly and accommodating-I arrived early to pick up my Ubox and he helped me out right away!

Bethany F.  |  Overall Experience 
No reviews have been submitted for this location.

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