Customer Reviews for U-Haul of Brandon

8533 reviews

377 W Brandon Blvd   Brandon, FL 33511
(Between Kings Ave and Parsons)

(813) 689-8166

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(813) 689-8166

377 W Brandon Blvd
Brandon, FL 33511
(Between Kings Ave and Parsons)

Services at this Location:

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Sherry L. 
Rating:
1.0

They over charged me on the mileage and also told me there wasn't a 19.99 truck available when it was one getting checked in and instead they had us checking out the 29.99 truck instead.

Nadia B. 
Rating:
5.0

Customer did not leave a comment.

spencer S. 
Rating:
5.0

Representatives were polite and knowledgeable. Excellent service, fast in and out service. Definitely be back here. 5 stars!

Donna S. 
Rating:
4.0

The car dolly had a bad rachet,a strap that was almost broke,a broken chain.

James M. 
Rating:
5.0

N/A

David R. 
Rating:
5.0

I have rented from this location before. Always a good experience. I recognized Krystal from previous visits. She was very helpful and efficient in getting me a small van on short notice. The entire team was very helpful and professional. Mission accomplished! Thanks again!

HENRY M. 
Rating:
5.0

Customer did not leave a comment.

Carlos C. 
Rating:
5.0

Power was out when we got there, but everyone worked around the situation.

kenneth F. 
Rating:
4.0

Customer did not leave a comment.

Dwayne D. 
Rating:
4.0

Quicker return processing. Had to search for someone to check it in.

Deborah B. 
Rating:
5.0

Best experience yet with Uhaul!!!! They were very helpful on the phone, then when we went to pick up the trailer, everyone was great!!! FAST hookup by your guys, everything was outstanding!!! Thank you!!!!!

Eliezer C. 
Rating:
5.0

Answer the phone for customers.

Derrick B. 
Rating:
5.0

Customer did not leave a comment.

Laverne M. 
Rating:
4.0

Customer did not leave a comment.

Jack L. 
Rating:
3.0

Customer did not leave a comment.

Shannon V. 
Rating:
5.0

Idk.

Derrick B. 
Rating:
5.0

Customer did not leave a comment.

janet P. 
Rating:
5.0

Customer did not leave a comment.

Floyd Z. 
Rating:
5.0

Customer did not leave a comment.

Milford H. 
Rating:
5.0

Customer did not leave a comment.

Ronda S. 
Rating:
5.0

N/a

Derrick B. 
Rating:
4.0

Customer did not leave a comment.

Tyler S. 
Rating:
5.0

Customer did not leave a comment.

Jeremy B. 
Rating:
2.0

They need more workers at front desk . takes way to long to check out.

Fausto B. 
Rating:
1.0

Rude and not understanding never again

migdalia Q. 
Rating:
5.0

Customer did not leave a comment.

William V. 
Rating:
5.0

Customer did not leave a comment.

Justin S. 
Rating:
3.0

Person preparing the truck was very helpful!!

Kenneth B. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Maybe a line for reservations and one for walk-ins.

Richelle M. 
Rating:
5.0

Customer did not leave a comment.

Richard E. 
Rating:
3.0

The wait to check out was much longer than anticipated, even with the pre-checkout that I completely online.

CHRISTOPHER W. 
Rating:
5.0

Customer did not leave a comment.

GREGORY F. 
Rating:
5.0

Customer did not leave a comment.

Juan S. 
Rating:
5.0

I have rented here in the past and will continue with future moves.

Andrew O. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Jessica C. 
Rating:
5.0

Best service I have ever had with U haul. I rate the Brandon U haul #1. I will definitely use this location for future rentals. They were on their game!

Kelly B. 
Rating:
3.0

Customer did not leave a comment.

Wilberto T. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

There was screw in the floor of trailer

SHERMAN M. 
Rating:
5.0

Customer did not leave a comment.

Edwin D. 
Rating:
1.0

Had a problem called the office on hold for 45 mins and when I returned to the stores till on the phone there was no line or customers in store. I told one of the clerks I'm still on the phone with your store waiting for someone to pick up the line. No response from clerk. Phones were just on hold for no reason at all I presume for a Saturday.

Monica D. 
Rating:
3.0

As always, check in for pick up was slow. Return check in was great.

Dennis P. 
Rating:
5.0

Customer did not leave a comment.

Benjamin G. 
Rating:
5.0

Customer did not leave a comment.

tanay C. 
Rating:
5.0

Keep everything clean just the way it is and take care of the employees so that they will be happy to help us the consumers out.

Benjamin H. 
Rating:
5.0

Jon was very knowledgeable and professional.

Charles T. 
Rating:
5.0

Customer did not leave a comment.

Shamarr D. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
3.0

Customer did not leave a comment.

Harrison S. 
Rating:
5.0

Customer did not leave a comment.

John L L. 
Rating:
5.0

Nothing. This Uhaul location is the best one that I have ever used.

REX S. 
Rating:
5.0

I paid for an extra rental day as a contingency, but returned the trailer several days early, but I did not receive a credit.

Wayne M. 
Rating:
4.0

Customer did not leave a comment.

Orjada H. 
Rating:
4.0

Customer did not leave a comment.

Kristina A. 
Rating:
4.0

Customer did not leave a comment.

Angela L. 
Rating:
5.0

Customer did not leave a comment.

Maria B. 
Rating:
3.0

It was a very bad service they give me a truck without gases the pickup truck was empty when I returned it with half a tank because the guy promise me to give me a refund of $12. and did give me the refund.

Marie M. 
Rating:
5.0

Excellent

NORMAN V. 
Rating:
5.0

A one service always. We ALWAYS use this rental place

moncelle B. 
Rating:
5.0

Customer did not leave a comment.

GREGORY M. 
Rating:
4.0

Customer did not leave a comment.

AUBREY M. 
Rating:
3.0

As far as the location I assume reference is being made to the ease and ability to pull out of the lot with a trailer on the back...as you know pulling out on Branson Blvd can be challenging. Unless you circle a couple blocks to find traffic light you're in your way! Of coarse if renting a truck you wouldn't have that problem. However, the cost kind of offsets the small incomvience👍🏽

Walter P. 
Rating:
5.0

Customer did not leave a comment.

robert G. 
Rating:
5.0

Customer did not leave a comment.

Martha M. 
Rating:
5.0

Customer did not leave a comment.

Scott W. 
Rating:
5.0

Customer did not leave a comment.

Srinivas K. 
Rating:
1.0

Customer did not leave a comment.

Curtis B. 
Rating:
5.0

Excellent customer service and very apologetic about the other location.

Tammy H. 
Rating:
4.0

The truck was sticky dirty and smelled like weed.

Aaron T. 
Rating:
5.0

Very busy yet very easy process and staff was helpful. Price and vehicle were as promised. Would recommend.

Alyssa N. 
Rating:
5.0

Customer did not leave a comment.

Sandra S. 
Rating:
5.0

Customer did not leave a comment.

OLIVER L. 
Rating:
5.0

Customer did not leave a comment.

Fabio D. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
2.0

I NEEDED MY VETERANS DISCOUNT!!!!

julius J. 
Rating:
5.0

Very polite .9

juan C. 
Rating:
4.0

Customer did not leave a comment.

Dwight C. 
Rating:
2.0

Customer did not leave a comment.

Armando S. 
Rating:
5.0

Customer did not leave a comment.

Ivon B. 
Rating:
5.0

Customer did not leave a comment.

Walter S. 
Rating:
4.0

Customer did not leave a comment.

Gregory B. 
Rating:
4.0

Manager John went above n beyond to help out with the rental.

enrique L. 
Rating:
5.0

Having trouble of the app , but One of my best experiences yet Quick and smooth. Even check in was great

Robert T. 
Rating:
5.0

Customer did not leave a comment.

okenzy G. 
Rating:
5.0

Customer did not leave a comment.

Stephen N. 
Rating:
4.0

Customer did not leave a comment.

John K. 
Rating:
5.0

Customer did not leave a comment.

joe S. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

KRISTIN S. 
Rating:
1.0

The trailer light to the haul stayed on wasting up all the gas in the damn truck! Y'all need to fix that. We should have the option to turn it on if we want... not have to turn it off every time you start the truck! Ridiculous! 30$ in gas for a 30 minute job!

Debra D. 
Rating:
5.0

excellent customer service very professional

john M. 
Rating:
5.0

Customer did not leave a comment.

Gerard M. 
Rating:
3.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Nothing. The two brothers, I believe their last name was Rivera were very courteous and professional, very sensitive toward customers. It was a pleasure doing business with good people like them.

JULIO E R. 
Rating:
5.0

Customer did not leave a comment.

joseph L. 
Rating:
2.0

Customer did not leave a comment.

Jason V. 
Rating:
5.0

Courteous costumer service, very nice experience. Thanks

Carmen R. 
No reviews have been submitted for this location.

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