Customer Reviews for U-Haul of Burlington

8,087 reviews

460 Riverside Ave   Burlington, VT 05401
(Between Cumberland Farms and Shell)

(802) 862-8698

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm

Services at this Location:

Contact Us

(802) 862-8698

460 Riverside Ave
Burlington, VT 05401
(Between Cumberland Farms and Shell)

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • Propane exchange
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Very good experience. One more "Adventure in Moving"!

john S. 
Rating:
4.0

they were running about a hour late maybe because they only have 1 bay for working .Didn't keep use posted on the wait time. But once we got our car in it was quick . Was glad that I didn't need to come back . Was happy to get my tow hitch put on with no problems with the frame or rust . Thanks guys

Barb M. 
Rating:
5.0

The gentleman on duty was well versed in his duties. He was kind and professional. !!

KEVIN O. 
Rating:
5.0

They were quick and efficient

Donna Q. 
Rating:
5.0

Great

James F. 
Rating:
5.0

Customer did not leave a comment.

Timothy B. 
Rating:
5.0

Customer did not leave a comment.

Andrea G. 
Rating:
2.0

I was charged a fuel charge despite refilling the tank. The employees were not very friendly and the process took way longer than it needed to.

Zoe H. 
Rating:
5.0

Customer did not leave a comment.

Gavin T. 
Rating:
4.0

GM Nathaniel was super helpful and explained everything well. No complaints!

Mariz M. 
Rating:
5.0

Customer did not leave a comment.

Oliver R. 
Rating:
5.0

Customer did not leave a comment.

Barbara M. 
Rating:
5.0

The Riverside uhaul staff is excellent - always helpful and clear. The facility is excellent always with available trucks to rent. I have come to rely on them for transport of my paintings to exhibitions . Thank you

Cameron D. 
Rating:
5.0

The pick up and drop off was easy and the explanations given were clear and easy to follow. Even though I thought I needed the 15 ft truck the 10 foot truck worked just fine and I saved some money. Excellent overall experience. The staff members were very professional and a pleasure to work with. I would recommend this location to others.

Christopher D. 
Rating:
5.0

Service has always been quick & the staff are really knowledgeable of the size or style Equiptment needed for the many different loads transport through the year. Online orders are also a great way to not wait in line during busy months.

MICHAEL V. 
Rating:
5.0

Keep doing what they are doing

Mark K. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM C. 
Rating:
1.0

Not over charging and hitting there account 3 times total.

Jared H. 
Rating:
5.0

Customer did not leave a comment.

Tammy L. 
Rating:
5.0

I have rented vans before. This particular one was the best I have rented. Many details that show U-Haul has been paying attention to what is important. The top two details for me were the rubber floor that padded and kept things from shifting and cruise control for long highway driving. There were many other - the power mirrors, the comfortable seats, the back doors that fold wide out of the way, the step bumper, ...

Ebenezer G. 
Rating:
3.0

Van was dirty on pickup. Window open. Charged for gas even though I left the gauge where it was.

CHAD W. 
Rating:
5.0

Everything went smoothly. I really appreciated the customer service and how kind and helpful Nathaniel (I believe that's his name...) Was. Without hesitation I would rent from this location again.

jessie D. 
Rating:
5.0

Grate place to rent a trailer

David S. 
Rating:
5.0

Customer did not leave a comment.

SCOTT C. 
Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
5.0

Customer did not leave a comment.

Paige R. 
Rating:
5.0

Customer did not leave a comment.

David W R. 
Rating:
4.0

The trailer was well maintained, however the trailer had a lot of debris from a previous rental. It did not effect my use of the trailer. However it was noticeable.

Joseph B. 
Rating:
5.0

Everything went smoothly and professionally . Brad was excellent explaining everything to us . Dropping off was a breeze . I'll recommend and use this location again.

Somchai S. 
Rating:
5.0

Customer did not leave a comment.

Carl Brian M. 
Rating:
3.0

Customer did not leave a comment.

Kim K. 
Rating:
5.0

I can't think of anything !

Renee L. 
Rating:
5.0

My experience was great, it was quick and easy, in & out in a shot, rented a Tow Dolly to get a disabled car off the street for a friend. Had it back in two hours.

Edward S. 
Rating:
4.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

The service from the location was great. At the business level though, the scare tactics surrounding the upsell of the insurance are highly unappreciated.

Andrew K. 
Rating:
5.0

Nathaniel was very helpful our move went very smoothly Thank You Shirley Blaise

Shirley B. 
Rating:
5.0

Excellent service from uhaul employee, who made wise recommendations and offered practical solutions- friendly and professional Thank you!

Jennifer B. 
Rating:
5.0

Excellent experience would use Uhaul again

Fred E. 
Rating:
1.0

Returned with MORE fuel than received it with and was charged 60.00 for fuel! I got fuel next door and always make sure there is more because im well aware how ridiculous this charge can be. Truly disappointed. Return the money that was stolen.

Charles V. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

Andrew P. 
Rating:
5.0

Speedy and thorough check-in, and a speedy and thorough check-out.

John B. 
Rating:
3.0

Customer did not leave a comment.

Ulrich F. 
Rating:
5.0

Customer did not leave a comment.

David A. 
Rating:
5.0

Customer did not leave a comment.

Kevin L. 
Rating:
5.0

Great job! Thanks!

Tim C. 
Rating:
5.0

I think this is one of the best run uhaul places I have ever been to. It's got terrific people working there!

Jack S. 
Rating:
4.0

Customer did not leave a comment.

Travis S. 
Rating:
5.0

Customer did not leave a comment.

Graham G. 
Rating:
5.0

Customer did not leave a comment.

Judith L. 
Rating:
4.0

The people I delt with were very good employees. You should be proud to have them on your staff. They have everything under control and the store is stacked and well maintained.

Denise S. 
Rating:
5.0

Customer did not leave a comment.

Angelo M. 
Rating:
5.0

You guys are always great

Rafael S. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Be VERY good to Nathan (Owner). His sense of customer service, thorough explanations, and thoroughly expert public relations deserve a medal (in today's business climate). Short of that, give him a couple of gold stars on his next report. He's a star.

tom B. 
Rating:
5.0

Nice people working there.

Karen S. 
Rating:
3.0

Customer did not leave a comment.

David M. 
Rating:
5.0

No recommendations. We were treated well, looked after perfectly and the vehicle was perfect for our needs. Thank you.

Nigel F. 
Rating:
5.0

Customer did not leave a comment.

darin S. 
Rating:
4.0

I was very pleased with the truck I rented and the service was great.

Wendy S. 
Rating:
4.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

CAELAN R. 
Rating:
5.0

Customer did not leave a comment.

Kim C. 
Rating:
5.0

Customer did not leave a comment.

Mark O. 
Rating:
5.0

Customer did not leave a comment.

Philip S. 
Rating:
5.0

Customer did not leave a comment.

Fritz K. 
Rating:
5.0

Friendly and prompt service. Thankyou!

Nancy C. 
Rating:
5.0

Nathan was great for pickup and delivery. Though overworked and crushed with customers, he was relaxed, professional, and friendly. As we rented a 20' for Essex Alliance Church, he gave us a little mileage discount. 🙏 Thanks Last year, we got the miles waived as a beautiful donation to the church. Since we will be doing this for at least the next 10 years….that discount would be appreciated by the church. BYW I called Nathan's mgr who said he's get back to us on this and never did😡

Joseph G. 
Rating:
5.0

Brad at the location was the man! Everything was ready to go when I got there and the process was super easy. I will definitely recommend to friends and will most likely be back in the future.

Thomas C. 
Rating:
4.0

Five star rating for the crew working at the location and their level of customer service. Lower rating for the facility itself as it is cramped inside and there is limited parking for customer vehicles and Uhaul returns.

Doug Y. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

The overhead door on the truck was extremely hard to operate, and was almost impossible to open it without being a 1,000 lb. body builder. Showed it to Brad who agreed it needed to be repaired. Great team--it's not their fault--just thought you should know.

Janet S. 
Rating:
3.0

Vehicle smelled vaguely of cigarettes with some animal hair in the cab. Additionally, there was a spot of what looked like frozen coffee on the floor of the cab.

Matthew T. 
Rating:
5.0

Customer did not leave a comment.

Darrin B. 
Rating:
5.0

Customer did not leave a comment.

Doug S. 
Rating:
5.0

Customer did not leave a comment.

Bianca S. 
Rating:
4.0

Customer did not leave a comment.

David C. 
Rating:
3.0

Why the $25 cleaning fee?!?

Evan F. 
Rating:
5.0

Customer did not leave a comment.

Eric C. 
Rating:
5.0

Customer did not leave a comment.

Sarah S. 
Rating:
5.0

Customer did not leave a comment.

elizabeth W. 
Rating:
5.0

Customer did not leave a comment.

Judith L. 
Rating:
5.0

It was an easy and excellent experience! Thank you so much :) My son particularly enjoyed the warning from the owner about avoiding off roading and making a new sun roof in our rented 26' truck lol.

Aaron M. 
Rating:
4.0

Very responsive and helpful staff.

Karen S. 
Rating:
3.0

The brakes need repairing and the 24/7 scan to return was an absolute nightmare stood in the freezing rain for 40 minutes trying to get it to scan then another 20 minutes on hold for customers service at 7 pm at night awful setup

Valerie S. 
Rating:
5.0

Everyone was super helpful & knowledgeable! + as efficient as it could get! Thanks for the service!

Theadore G. 
Rating:
5.0

Customer did not leave a comment.

Alan S. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
4.0

Both the owner (who helped us with the truck pick up in the morning) and Trevor (who helped when we returned the truck at the end of the day) were very helpful.

Jennifer K. 
Rating:
5.0

Customer did not leave a comment.

Ivan G. 
Rating:
4.0

I know the days of inside waiting areas maybe gone after Covid however for customers who are having hitch installations done from outside of the area a place to wait is an important necessity. This location accommodated my needs upon my request. Being disabled, standing around as I waited would have been excruciatingly painful. Thankfully your on site staff offered me an office chair and a corner to wait inside as the work was being done BUT if another customer had shown up requiring the same I do not know how they would have accommodated both of us. I am appreciative of the treatment I received from your staff however the corporation should have insured a dedicated space was provided negating the need for staff to provide an alternative on the fly. Waiting areas are not really an optional service, they are necessity and while Covid was and still is a problem it does not remove U-Haul's responsibility to provide for their customers comfort. This is where the company as a hole needs to improve. This was a staff success and a corporate failure.

Stephen S. 
Rating:
5.0

Nate who handled the paperwork is great, and a credit to your company. Make sure you don't lose him!!!!!!!!!!!! He handles the stress of the job with ease, patience, and a good attitude. Dealing with people can be hard, and he does it very well.

Janet S. 
Rating:
3.0

Clean your UHauls out before renting.

Aiden G. 
Rating:
5.0

Keep up the good work.

Mike B. 
Rating:
5.0

Customer did not leave a comment.

Barbara S. 
Rating:
4.0

Customer did not leave a comment.

Joseph A. 
Rating:
1.0

Worst experience. Never again.

mike K. 
Rating:
5.0

All good

john A. 
Rating:
4.0

Staff was helpful, responsive and friendly.

David S. 
Rating:
5.0

Customer did not leave a comment.

Edmund B. 
Rating:
5.0

Helped me out with a billing issue, made it easy

Jeffrey C.  |  Overall Experience 
Rating:
5.0

All folks i encountered were very informative and helpful. They seem extremely organized and aware of what is going on in their store. Matt was a pleasure to work with.

David T.  |  Overall Experience 
Rating:
3.0

Matthew makes the store! He goes above and beyond - whatever shortcomings they suffer - he always resolved the issue with good communication and follow through! So in that way he pulls company up

abena s.  |  Overall Experience 
Rating:
5.0

Everything went smoothly and everyone was very easy to work with and kind. Thank you!

Katie B.  |  Overall Experience 
Rating:
4.0

Closes a bit early in Sunday. Most people have that day off and would like to get things done then.

Michael D.  |  Overall Experience 
No reviews have been submitted for this location.

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