Customer Reviews for U-Haul of Burlington

7270 reviews

460 Riverside Ave   Burlington, VT 05401
(Between Cumberland Farms and Shell)

(802) 862-8698

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(802) 862-8698

460 Riverside Ave
Burlington, VT 05401
(Between Cumberland Farms and Shell)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • Propane exchange
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Parking was very limited/unavailable when arriving. A very challenging interaction occurred while I was in line and Jordain handled the situation amazingly well. I was very impressed with his composure.

Adam G. 
Rating:
4.0

Customer did not leave a comment.

Thomas G. 
Rating:
4.0

Customer did not leave a comment.

Josh W. 
Rating:
5.0

Even though there were snags in the process (none of which were caused by the UHaul crew at this location), These guys went above and beyond to make sure I was on my way with the equipment that I needed. Outstanding!

Mathew C. 
Rating:
5.0

Staff at pick up and return are very courteous.

Christopher M. 
Rating:
3.0

I was not as happy with this area.There wasn't enough staff to assist the customers. He took my keys and said I was all set.I questioned him 2 or 3 times about paper work .I had not receive a notice from uhaul that I dropped of my truck and I couldn't get through on the phone on hold for 25 minutes so I called head quarter and she straighten it out.This area was definitely understaffed with experience people.I know every place is having a tough time getting help.

Anna D. 
Rating:
1.0

My boyfriend over filled tank and we returned early. We were sent a 15$ charge ? Personnel were very unprofessional

Silas W. 
Rating:
4.0

Great service.

THOMAS B. 
Rating:
2.0

I had to call to get the reservation revised then call back to get the confirmation sent to me, I never got a receipt em ailed to me and the charged me an extra $30.00 with no explanation

CHRISTOPHER E. 
Rating:
5.0

Jordan has assisted us in the past and we always get professional service with a smile. I don't know this young man from anywhere else so, this is an unbiased review. Please reward this guy because he is an excellent employee (as far as we can tell). We WILL be back. Thanks so much

August W. 
Rating:
5.0

Staff is always busy but make time to help.

VERNON L. 
Rating:
5.0

Always excellent service and product.

TRISTRAM C. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Customer did not leave a comment.

William L. 
Rating:
4.0

Staff was friendly. Overall, the rental experience was easy.

Kathleen T. 
Rating:
5.0

Jordain Williams does a great job at making everything work!

FREDERICKJOHN P. 
Rating:
4.0

I went to get my truck and one of your employees had his dog in the the cab of the truck I was renting. The whole time I was in the truck I couldn't stop itching. I was very happy that they had a truck for me to use. The website kept saying there wasn't any available. I sent a message asking and the Mgr responded right away.

ERIC S. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN E. 
Rating:
3.0

Customer did not leave a comment.

EDWARD C. 
Rating:
3.0

The manager, Jourdan, was excellent, easy to work with, competent and friendly.

WILLIAM N. 
Rating:
5.0

The manager of this location was outstanding! Very knowledgeable and took the time to go over everything in regards to the equipment. His customer service was over the top!! Thank you

John D. 
Rating:
4.0

Customer did not leave a comment.

RICHARD W. 
Rating:
5.0

Everything was great! Very nice people, and the whole experience was super easy!

Sarah W. 
Rating:
4.0

Customer did not leave a comment.

Danielle G. 
Rating:
3.0

Customer did not leave a comment.

Julia L. 
Rating:
5.0

The van was reasonably priced and available at the time requested and the service person was very nice and helpful, I will use this service if needed in the future.

RONALD R. 
Rating:
5.0

Your staff was excellent and very timely. Thank you. Alain Dupont

ALAIN D. 
Rating:
4.0

I

Clet W. 
Rating:
1.0

Customer did not leave a comment.

SARAH P. 
Rating:
5.0

Staff are VERY friendly, good-humored and helpful at what appears to be a VERY busy location with some challenging customers. Please give them kudos and raises!

ALLISON H. 
Rating:
5.0

Customer did not leave a comment.

Jane B. 
Rating:
5.0

Great service in Burlington! However, our original pick up location was Morrisville, VT. When we went to pick up our truck, we were informed that they didn't have one for us. Ultimately one was found in Burlington but it forced us to drive 1 1/2 hours each way to get the truck, and compromised our timeline.

Rand E. 
Rating:
4.0

When I first arrived there was only one person at the counter and four customers in the store. The other employees were working in the yard. Two more came in and processed the waiting customers. I was lucky enough to work with Nathaniel (retired Marine). Nathaniel is very knowledgeable, has great customer service skills, and most importantly - he works hard and does his job well. This guy acts like a new owner working to establish a positive image for his business.

barry B. 
Rating:
4.0

The initial truck they tried to give me was having a problem with connecting to the trailer. Seems a fuse out was causing the turn signals on the trailer to not work. So they had to switch out trucks quickly. The "backup" truck they gave me was on empty so I had to fill it as soon as I took it. The "oil change needed" popup kept coming up on the dash and the front passenger tire had a slow leak (a couple pounds low when I took it and 12 pounds low the morning I returned it, I had to stop and put air in it). The truck didn't appear to have been cleaned either. I've rented from this location a couple of times now and the staff is kind and welcoming. But this last time was a bit of a s-show. Especially with COVID concerns please do not give people dirty trucks.

Scott A. 
Rating:
5.0

Customer did not leave a comment.

MARYAMA I. 
Rating:
5.0

Quick, efficient, friendly check out and check in!

KEVIN R. 
Rating:
5.0

Customer did not leave a comment.

JAMIE D. 
Rating:
4.0

The van I reserved was not available, however the location gave me a upgrade for the same price

MATTHEW K. 
Rating:
5.0

It was a really busy weekend for this location because of college move in day, but both days on the weekend we were very pleased with the level of service. We rented a van on Saturday afternoon and my truck and mover help on Sunday. Bryant was especially helpful on Sunday morning. He gives exemplary service with a smile and attention to detail! He opened the door 30 minutes early to accommodate the few people who were there early. Kudos to your team for helping make the dreaded move a little more bearable!!

MICHELLE L. 
Rating:
5.0

Customer did not leave a comment.

GARY B. 
Rating:
5.0

The truck was well maintained but not clean.

Andrew H. 
Rating:
4.0

Customer did not leave a comment.

Katharine L. 
Rating:
3.0

Cab of truck was filthy, Cola in cup holders and on floor. Vehicle has an exhaust leak. Popping noise under drivers seat. Steering wheel crooked.

JOHN C. 
Rating:
5.0

Everything was awesome! Just wished the steering wheel would adjust! I'm only 5' so was hard to see over the wheel. Nothing on you, just my disadvantage..

Lou F. 
Rating:
5.0

Great

Abukar O. 
Rating:
5.0

Customer did not leave a comment.

RICKY G. 
Rating:
5.0

The customer service agent was absolutely excellent.

LINDA K. 
Rating:
4.0

Customer did not leave a comment.

Kathleen O. 
Rating:
5.0

Nothing to improve. Great experience with your group there. Great truck and trailer .. truck was much nicer than I expected. Thanks you Uhaul .. Ted Tremper

TED T. 
Rating:
5.0

Nothing needed improvement, staff was helpful and professional.

Jennifer S. 
Rating:
2.0

Didn't receive my hitch on time. Ended up leaving late. They attached the car poorly causing the wire and chains to drag making it so I couldn't make it to my hotel in the next city because I was driving in the dark without light. The hotel was unable to refund.

Jack M. 
Rating:
5.0

Staff was helpful and efficient.

TIMOTHY T. 
Rating:
5.0

Manager Jordain Williams provided excellent customer service.

Michael B. 
Rating:
2.0

Store did not open on time. 50 mins late.

James B. 
Rating:
3.0

The manager was spectacular! The kid he had working the desk was painfuly slow and had no idea what was going on. Overall the hitch install was fast and easy, drop off just took forever bc the kid had no idea what he was doing.

William S. 
Rating:
5.0

Customer did not leave a comment.

GARY B. 
Rating:
4.0

These folks were very helpful. WHAT WAS NOT HELPFUL WAS THE 1.5 HOURS I SPENT ON THE PHONE WITH UHAUL FAILING TO GET THEM TO CHANGE THE DROP-OFF LOCATION. The man in Burlington succeeded in about 2 minutes.

JOSHUA L. 
Rating:
1.0

Our van had a terrible smell. When we picked it up it has 3/4 of a tank of gas. We returned it with 3/4 tank, but was charge for not filling it. We also dropped it off before 9am on Sunday and was charged $20

COURTNEY R. 
Rating:
5.0

all sstaff were very helpful and professional

ROBERT A. 
Rating:
5.0

Customer did not leave a comment.

Tyler G. 
Rating:
3.0

Ramp was covered in sharp staples that had to be picked up before it could be used.

Chris S. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Customer did not leave a comment.

Stephen R. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey L. 
Rating:
5.0

Customer did not leave a comment.

CLARENCE S. 
Rating:
1.0

We picked up a box in VT on time and it was damaged. There was no other alternative so we had to take it. The box was not delivered to the right location and was not there when the Moving Help people were supposed to pick it up. I wouldn't have known this if I didn't call to find out why it hadn't been delivered on time. I asked to have it ready for pick up at the location it was at that evening and it was not ready when the Moving Help people went to retrieve it. It was not ready 2 days later when the Moving Help people went back to try and pick it up again. My issue was forwarded to 2 of the managers via email and I never received a call or email back. When it was finally delivered to me, my stuff was wet and covered in soot. I had to wash all the clothing in the box and wipe down everything else. Luckily nothing was permanently damaged, but the experience was atrocious. I personally tried emailing the manager of the location after the fact and was never responded to.

Allyson N. 
Rating:
3.0

Customer service: no estimated wait times so had to keep my entire day open to accommodate a 30 minute install. They do not accept phone calls, over dozens of attempts never spoke to a person.

Harrison G. 
Rating:
3.0

The best thing that you all could do is to make it possible for their customers to call that location directly. Being on hold for 45 minutes to 1 hour, even when you tap the button that says you are outside waiting, it's ridiculous. My biggest complaint is that I was told the parts were not in and I should cancel. Fortunately, a text was put in to the GM of Burlington U-Haul and he called me. I appreciate that. When I arrived however, I was told that there is no waiting area for me to sit and not even the chair that I could take out to put on a small green patch of grass. It was raining and I am 65 years old with a heart condition. There's not much to do along a busy highway except standing in the rain and that's what they expected of me. The actual work performed seems to be very good, but more consideration has to be given to U-Haul's customers all the way around.

grace F. 
Rating:
2.0

Required towball not in stock. Towbar hammered in without removing paper wrappers or adding grease, making it very difficult to remove later.

Steven A. 
Rating:
3.0

Customer did not leave a comment.

Christopher L. 
Rating:
5.0

Jordane and his crew on Riverside Ave are the best truck-rental team we have ever used. The operation is run very efficiently from check-in to return. Truck was sparkling clean and well-maintained. We had our receipt emailed within 3 minutes of dropping it off with no errors. 100% recommended. Will use again. Well done.

Jonathan L. 
Rating:
5.0

Customer did not leave a comment.

Wayne A. 
Rating:
5.0

Everything was fabulous. The guys at the store were very friendly and helpful too. And…very easy on the eyes.

SUSAN F. 
Rating:
2.0

Hire more staff. Improve your communication systems such as phone access and web. If you are taking a reservation and confirming with a reservation or order number....make sure that reservation gets tied to the clients on line account. Develop practices that improve customer service.

Robbin L. 
Rating:
3.0

Customer did not leave a comment.

Pamela S. 
Rating:
2.0

The pickup process was easy but seemed rushed and I was the only one in there. Your app for return needs work. How do take a picture saying it's not clean when I pick it up so obviously it's not clean when I drop it off but I get charged a cleaning fee because of someone else's garbage!? That sounds like a quick way to lose some business real fast.

MICHAEL S. 
Rating:
4.0

Convenient fast service. Thanks!

TITO A. 
Rating:
5.0

Customer did not leave a comment.

Linda B. 
Rating:
3.0

Have more people working had to wait awhile to get checked in

Shawn P. 
Rating:
5.0

Customer did not leave a comment.

CRAIG M. 
Rating:
2.0

Give them the contact for Penske- that way when Uhaul fails to deliver on their promise they will still be able to move their items.

Zack C. 
Rating:
4.0

Customer did not leave a comment.

DAVID B. 
Rating:
5.0

Customer did not leave a comment.

Mike K. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Everything went surprisingly well.

ROBERT C. 
Rating:
4.0

Customer did not leave a comment.

SUZANNE C. 
Rating:
5.0

staff very helpful

BRIAN G. 
Rating:
4.0

Great!

CHELSEA R. 
Rating:
5.0

Have all hitch parts available. They did not have the ball tongue or ball for the hitch the put on. Yet it was ordered on line several weeks before. They gave me credit but, Now I have to order elsewhere and wait for delivery. Not efficient management of order. Did not offer to order for me. Poor overall service.

Allen K. 
Rating:
5.0

Customer service at front desk was superb.

MARK H. 
Rating:
1.0

Did not have the pod available when they arrived to pick it up to fill it

Amber W. 
Rating:
5.0

Customer did not leave a comment.

THEODORE G. 
Rating:
5.0

Customer did not leave a comment.

CLAYTON R. 
Rating:
5.0

Customer did not leave a comment.

Alan A. 
Rating:
4.0

Customer did not leave a comment.

Linda P. 
Rating:
4.0

Customer did not leave a comment.

Michael C. 
Rating:
4.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

Amber L. 
Rating:
5.0

Customer did not leave a comment.

ROBERT C. 
Rating:
5.0

Customer did not leave a comment.

David Y. 
No reviews have been submitted for this location.

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