Parking is very tight!
William CCustomer Reviews for U-Haul of Burlington
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
J' Quan, Christopher and another one whose I forget the name are just professional: very kind, helpful, and with an exceptional customer service. You go there one, you feel like you have to keep going there all the times.
Zia AWe picked up our vehicle on Monday, May 25, Memorial Day, having reserved it months ahead. There was only one person working, and 9 people ahead of us when we arrived. We waited almost 90 minutes to pick up our van. The office is undergoing renovation and there were no chairs and dust everywhere. The restroom was disgusting.
Deborah HThe interior was pretty messy. /windows were filthy, cupholders still had sticky residue from who knows what, broken pieces of glass on the floor and under the drivers seat. Right side-mirror kept slipping out of position every time i hit a bump. /after stopping several times to realign it, i gave up and drove blind on my right side the remainder of the trip. That said, the truck ran well and was fairly new - it had both USB-A and USB-C outlets, so i could keep my phone charged and use its navigation app.
Raymond SThe gentleman running the place, the General Manager, should never be client-facing. His inability to be remotely nice and have (what seems to be) basic human interactions is shockingly lacking. He's rude, sharp, and he behaves like he thinks the customer is an idiot. Comes across as if he hates his job, and is annoyed that I even came in. We got into a shouting match within minutes because he wouldn't explain a part of the billing I was supposed to sign off on. I will follow up with more detail via corporate channels. I have now been twice within a few weeks, and it happened both times. Low chance that his behavior is a coincidence.
Jordan BGreat people
Eugene BI am grateful for the excellent customer service provided in this store. People are very kind, respectful and just professional.
Zia AA special thanks to the gentlemen who checked us in. We had an issue getting out vehicle off the trailer and he was very helpful.
Mike VThe place is under construction. Got there early to drop off and the staff person made me and another customer wait until the location was officially opened. Tried to negotiate to keep the trailer for a couple of extra days but the staff person was not very helpful in keeping or securing another vehicle for my use.
Michael MEverything is okay
Mark AAlways a fantastic experience at the Burlington Riverside road location. Christopher and team never disappoints. They are always helpful. Will use them again!
JAY GCustomer service was great! The guys really knew what they were doing and were very helpful! They also seemed like they enjoyed being there. Ten out of ten!
KAYLA CAwesome no notes
Elizabeth LVery friendly drop off agent
Lawrence ZLocation is undergoing a renovation, but was completely fine for what we needed. The truck was immaculate and the customer service was excellent.
Caroline TI reserved a van for four days. I called a week in advance to confirm my reservation. When I arrived, I was informed that I could only have the van for one day. It is a major issue and huge red flag that uhaul does not honor reservations because that completely altered my moving plans. I won't be renting from uhaul again, and I will be telling others not to use uhaul.
Nina TThe place is under construction and staffed with one person. This makes for long wait times. But Christopher is a great guy and doing the best he can.
Lisanne LChristopher was friendly and efficient with check-in and the handover of the keys. I was unaware a text would be shown asking me to take photos of the truck before leaving so missed the chance to do that. A better head's up would have been appreciated. Also, my preference was for a pickup truck. Would like to see some pickup truck offerings at this location.
Tiki AGreat staff.
Kevin RThe person who checked me in and out was awesome! Very friendly, knowledgeable and helpful!
MICHAEL MUpon entering the under construction establishment, the man at counter told me he had no trucks and id have to go to Williston. He then offered me the truck I wanted anyway. I took pics all around outside and inside the odometer. When I got home we opened back to start loading and there was dirt and dust in back. Not a lot, but definitely noticable. We traveled 30 miles total and put 2 gallons back in tank. Upon entering the U haul store a guy ran out waving his arms and told me to back out into the road and come in the other entry. The whole parking lot was full of spray painted cardboard signs saying this way and that way. Very confusing. We were rushed out of the truck and a guy jumped in it. Im not even sure I got all my stuff from cab. I went inside with no walk around and the guy told me I would get the bill. I get the bill in email and its $250 for a $39 truck...$115 cleaning bill? 6 Gal of gas $35? Im done with U haul!
rego cBuilding is under contraction. But it has good signs. Equipment was perfect for the job.
Karin Pthis location appears to be in the process of a build out, so not very inviting or clear as to what is happening.
Marc S“Ivan” was so gracious, capable, and helpful. This was terrific! Thank you!
John SMy reservation was not honored. The truck I had rented was not available.
Scott BLower prices of insurance
John CThe employee did great absolutely no complaints. But how about management putting on maybe 1 more person to help the guy out? He handled it great but on lease turnover weekend maybe help him out
Benjamin TTruck was not ready for us, and we were charged $45 for gas when we already had filled the tank back to half, like it originally was. Plus, we were charged for 12 miles when I told the associate and confirmed on the odometer that we only traveled 8. I really would like a refund and to speak to a representative.
Emmaleigh SIvan would not come out to check on the vehicle. He later charged me $25 for 5 blankets that were not folded which I could have easily folded if he’d come out and let me know they had to be folded. Once the $25 charge came through I called and asked him to take responsibility for not coming out and checking the truck and letting me know to fold the few blankets unfolded. He was rude on the phone. I’ve rented from U-Haul multiple times over the years and never had any issues or an unpleasant experience with an employee as I did yesterday. Feel free to contact me.
Fred SCustomer service agent was openly hostile. Tough to have a good experience with that interaction.
Kip KChristopher was so unbelievably helpful and made the experience that much easier. The building was under construction but there were plenty of signs showing us how to get into the office. Great experience overall!
Heather BIt would be nice if U-Haul could relocate to a piece of property with more space, as long as it's not too far away. This facility is quite cramped for the amount of business they do.
Alan BUnderstaffed
John DPlease do not change reservation pick ups to a place that closes before customers are scheduled to pick up the uhaul. Please confirm with the customer if that is doable for them and not just change the reservation. My reservation was changed WITHOUT my approval and I was lied to. They changed my reservation for pick up in Colchester without consulting with me. I went to pick up my truck at 5 pm (an hour before I had to) and the location was closed, no instructions for me to pick up the truck contactless as I chose for an in person pick up. When I finally had someone switch it back to Burlington, the guy in Burlington said they had plenty of trucks all this time. SUPER unprofessional on both employees over the phone and in person. The only notification I got about my reservation change was that They had left a voicemail saying that there were no 10” box trucks at Burlington VT. This was the worst pick up experience I have ever had and I will not be renting uhaul again for this reason.
Vashti DMake Ivan store manager
Matthew BThe entire facility was boarded up and being run out of a trailer. There was only one person there, running the checkout process, and the person that was supposed to be doing the hookups was nowhere to be found. Also, the single overwhelmed employee failed to tighten the trailer hitch connection to the hitch ball and the trailer became detached while driving to the next location. Luckily, no damage was done to my vehicle, and the trailer was empty.
Robert MI would really only recommend to anyone who didn't have a closer location. First it's tricky to pick up a truck with no place to leave your own vehicle. I understand the limitations of space and knew it going in so that is what it is. But staff-wise I would suggest other locations if possible. The young lady who greeted me on the first day was great, friendly, helped me get what I need. The guy with whom I dropped off the vehicle the next day seemed to really not like his job and he wanted to make sure folks knew it was because they are bothersome to him. He made it so that I wasn't looking forward to going back the next time I needed a truck which was only a week away.
Gary MGreat staff, very courteous , efficient Vehicle ran well
SUSAN MThe location is very congested. The trailer needed tj be swept. Ths staff barely spoke.
Ken VGuy at the front was a rude asshole that wouldn’t return any attitude given to him. If I didn’t. Need something from ohim I’d tell him to go fuck himself.. honestly what a terrible employee to have at the front desk. Mid 40’s black dude rude as hell. Fix your customer service. What a dick.
Joshua PAn
mary pI returned the truck at around 10:15pm, followed all instructions, no drop box for the key, only signs. Called the 24/7 help line after looking around the whole building and was left on hold for 36.5 minutes before I hung up and left at around 11:15am. At least the van was clean and functional. The employees were also friendly when I picked up the van and are in no way responsible for my experience.
Jacob DThe check in and check out process was very simple! Additionally, the guy answered all of my questions in a very helpful manner.
KRISTA SGreat job, and I always go back to them.
Alena DEven though the showroom/office was in renovation, the person in charge made all good flowing for me during pick up. I have used them before but this time was super organized.
Irene MAwesome customer service, everything was explained well, and the whole transaction was quick. I was in and out in a short time!
Susannah MDrop off went without a hitch.
Bill MThank you for everything y’all are the best!
Jeremie MDon't charge people for damage that was already done to the vehicle
Brett MLocation is under construction and very unusual. Staff was lovely
John WChris was such a nice help he explained all of my options and the charges in detail I really appreciated his kindness and thoughtful explanation of what I could choose from, I was able to get what I needed moved and for a decent price! Thank you Chris
DANIELLE Mother than all the trucks in the lot the location looks to be permanently closed and boarded up.
Zachary WThe guy Chris was very very helpful and nice
erica cThe location was not open when I got there in the morning. There was many other customers confused and waiting for someone to open up the location. Unbeknownst to me, the ONE lockbox set aside for customer pick-up was my key. I had to fumble through the process with the "Truck Share" people to unlock the box and get the key. It was a terrible experience.
Dylan LGive Ivan a promotion! He is great!!
Shane HChristopher was extremely helpful and understanding! I needed to extend my rental and he made it extremely easy to do so at pickup. Great customer service
Meghan PI tried to manage pick up and drop off with the app, but the cell phone service in that area is not that strong, and the app kept freezing. But the staff on duty (Chris) was very helpful and made pickup easy. Thanks!
JAMIEN FHaving this location close by is the best.
DENNIS SEvery time I visit Burlington U-Haul, it goes smoothly. Yesterday was no exception. The trailer was ready, the people were friendly, and I was on the road in 10 minutes. What else could you want? Thank you!
Mike TEverything was good, even though the location was being remodeled. The entire process was efficient and allowed me to make my delivery in a reasonable amount of time for a very reasonable cost.
Harold MHelped me out with a billing issue, made it easy
Jeffrey C | Overall ExperienceAll folks i encountered were very informative and helpful. They seem extremely organized and aware of what is going on in their store. Matt was a pleasure to work with.
David T | Overall ExperienceMatthew makes the store! He goes above and beyond - whatever shortcomings they suffer - he always resolved the issue with good communication and follow through! So in that way he pulls company up
abena s | Overall ExperienceEverything went smoothly and everyone was very easy to work with and kind. Thank you!
Katie B | Overall ExperienceCloses a bit early in Sunday. Most people have that day off and would like to get things done then.
Michael D | Overall Experience