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Eugene CCustomer Reviews for U-Haul of Campbell
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I rented a pick up truck. The truck's exterior was not clean, in fact, two of the wheel wells were filled with mud. Maybe in a couple of years the rental experience will be more like the traditional rent a car companies like Avis or Hertz. The Check-in and Check-out process is 20 years behind with respect to automation.
Dan TSuper easy pickup and drop-off
KELSEY SWas given a truck with below empty gas, and asked if we could have it filled there or a different truck... who rents a truck out without a single drop of gasoline in it.
Allison DA great vehicle and experience. 24/7 return is awesome.
Kevin CVery friendly and courteous
Susan MThe truck was ready for my reservation, I picked up some extra boxes, the representative (Henry I think) was very helpful and professional. I was Quickly on my way. I have rented from this location before. I can think of nothing that would have made my experience any better. Thanks
John EFriendly staff. Lots of 15' trucks to rent. Good self-service available.
Oscar IThank you!!
Yevgeny NThank you!!
Yevgeny NThis is my second time renting in a month and both times were a terrible experience. The staff is rude. The location never has equipment that is reserved like furniture dollys or utility dollys. Which is unacceptable when you need them to move things.
JEFFREY LThe guys who helped me check in and return the vehicle were very helpful. The guy who checked me in was very professional and knowledgeable. He helped me in a quick and courteous way. He collected the furniture pads right away. And made returning the vehicle a breeze. I felt like he appreciated me as a customer. And that he made the experience special.
Charles CEasy experience, staff was very helpful and quick!
Chris BGreat experience. The app made it easy to reserve and manage the rental, pickup was quick, and the truck was clean and ready to go. Good value for the price, and everything worked exactly as expected. I’d definitely use U-Haul again.
Martin SGreat service.Very satisfied customer
Philip AFast response and friendly.
PATRICIA BI’m sorry, but my air-conditioning nor the heater nor did sockets for charging the phone worked and two other people tried not just myself but when I brought it up after dropping it off the person I was out there get some manager or something finally comes into the office and tells me if there’s nothing wrong did it all works I’m sorry I don’t know what got changed or whatever but it did not work and it was sweaty hot and the reason why I used U-Haul so that I could use the air-conditioning so what should’ve taken a couple hours end up taking me a day and a half to do and I had to extend the vehicle which was really not pleasing at all. I didn’t expect to have to spend so much so yeah.
Nicole STaylor, Steve, and Henry always go out of their way to make sure that I'm a very satisfied U Haul Customer. Thanks again for the great service, and I look forward to seeing you soon.
Bruce MEveryone was very helpful!
SHELLEY DTodo muivien
Luis MDropoff was simple and easy.
Sherman FEvery employee was super helpful and very kind. Love the service. Have used them 4 or 5 times in past several years without fail.
Jim CMorning pickup was quick and easy. Afternoon return was a bit jammed - a lot of customers waiting and it seemed only one person handling intake.
Guy PVery Friendly, Helpful, and Experienced Staff at this location.
Belsin MI had a great experience. I would use that location again
Alexis HThe guys on the weekend are to be desired. Certainly nothing like the weekday staff. Im sorry but the big colored guy is not good to deal with customers. Plain n simple. Not friendly. Certainly not customer oriented. I hope to never deal with him again. He greeted me by telling me to park the trailer over there. That was it! No more, no less. The manager as i believe i said b4 is excellent and so is the guy with cancer. They are usually there M-F
Vincent BThe staff was quick and helpful
Patrick RProvide the truck closer to where requested, or don't say you can. And definitely make MUCH MORE CLEAR what you're promising.
Ray SEasy to rent and use. Highly recommended.
JOHN KI have no complaints with the location. My issue is with the scheduling department. No one told me that the pick up location I had reserved a month ago was not guaranteed. It was extremely inconvenient to go to a different location than what I had booked.
MELVA CWhite Oaks crew deliver a great product and great service every time..
Edmund TVery friendly, supportive and professional staff. It was a great experience. Thank you so much, U-Haul team and leadership - keep up the great work out there!! :)
DeAnna PYour worker was friendly and polite, and everything went smoothly.
Dale DCustomer service was outstanding! Truck was ready and they were very helpful. Great experience and location.
Zach SGas tank was near empty so I worried about running out while I was on my way to the first stop. Staff at pick up was friendly and thorough. Upon my return, the guy behind the computer seemed bothered that I asked him questions. Overall, the job got done.
Jesse rThe gentlemen that helped us was not friendly or welcoming. He didn’t knowledge us.
Sherilynn Hgreat experience. easy to reserve, pick up and return. friendly people who mad the process easy.
Kevin EMake sure mirrors are movable , the mirrors on my 26 footer would not adjust other than that my experience was excellent 👍
James Mthe staff are very polite and the service is fast, love this location.
Neelam KEverything was great. So easy to rent and return.
Chris RGreat Customer Service, Well maintained trailer. The trailer was smooth to tow. Easy location to come off the freeway to.
Christopher CNot related to the site of pickup: rental online was to be picked up in Scott’s Valley, CA. Got msg night before that it “was updated” to pickup in San Jose. While en route to San Jose, a msg came in which I could not see (driving) saying reservation was again “updated” for pickup in Campbell. I understand ‘things can happen’, I also understand, first hand, that was not a positive experience. The phone assistants and location staff were all stars. The workers were great, the logistical experience felt disappointing. That says to me, that some people up top are being paid way too much. Protect your brand by being impeccable at all costs.
Tyler JStaff was friendly and helpful
Marcia MThe guy was rude with us we made reservation by advance and he gave us the wrong key and later he took the key away on bad manners and we were waiting to fix the mistake around 30 min I think he was tired
Rigoberto GWe spent more than one hour waiting to get the truck we reserved online.
Juan UThe staff here is awesome. Easily my favorite uhaul to go to, specifically due to the current employees.
Elliot DCustomer service was fantastic
Daniel BI had one of the best customer experiences of my life at this Uhaul location. I had an issue with my car preventing my lights from working with the trailer. Steve at Uhual came out, helped me diagnose the problem, found the parts, and helped me fix my car on the spot. He truly went out of his way to make sure I was all set.
Brendan KDon't have customers use the app to purchase and check-in, and then make them wait in a long line anyway. On a saturday morning at 7:45 a.m. in the springtime, is it possible to have more than 1 employee working?
Paul NNo complaints. I thought everyone did a good job. By the time I walked out of the office they had already hooked up the trailer and I was ready to go.
GERRY RI don’t have a problem with the location itself. I do have a problem with U-Haul overall. The network was extremely slow. It took 2 hours at the location to get my reservation. This is the second time this has happened at two different locations. Given the situation, the staff at the location did a tremendous job to help the customers and speed things up as much as they could. I think U-Haul should do something about these network issues. I wasted so much time waiting there as did a lot of other customers. U-Haul could at least offer a discount on a future rental for the hassle
Troy VFast and efficient.
Aleksandr ZBrakes were in need of inspection..
Jeffrey MPlease inform ahead of time if you won’t have the moving equipment in advance.
Leif PMy truck was blocked by a customer’s car, so perhaps they need an area sectioned off for customer car overflow. The 10’ truck was missing the ramp, which i worked around, fortunately. The UHaul app forced me to answer in the app some of the same questions i already answered online when i made the reservation (c card, name, address, phone, declined additional services), which wasted time on the checkout. The UHaul app would not allow me to take and upload any pics of the truck. The form just didn’t work.
Andrew VThe guys were pleasant professional and timely!
Lucy WMy starting mileage was off by 300 miles . I will file a dispute for the charge, per your customer service, but otherwise everything else went fine. Excellent check out staff.
CHUNG CThe team here was nice and easy to get in and out. The truck however was a little iffy was worried it might breakdown, it had over 120,000 miles and sounded like the breaks were rubbing the entire time. Thankfully I only drove it 15 miles total.
Michael B