Customer Reviews for U-Haul of Campbell

8566 reviews

1266 White Oaks Rd   Campbell, CA 95008
(Hwy 17 & Camden)

(408) 371-5183

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(408) 371-5183

1266 White Oaks Rd
Campbell, CA 95008
(Hwy 17 & Camden)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

A thousand times better than the Redwood City location.

ELISA S. 
Rating:
4.0

Drop off instructions communicated poorly, after changing agreement to alternate destination Mobil pick up didn't work Did not receive requested dolly

Stefan S. 
Rating:
5.0

Customer did not leave a comment.

Jose B. 
Rating:
5.0

Customer did not leave a comment.

YELENA JENNIFER O. 
Rating:
5.0

Customer did not leave a comment.

JAMES S. 
Rating:
5.0

The gentleman who helped us was a great help! Great Customer service!

THIEN V. 
Rating:
5.0

Customer did not leave a comment.

KIM H. 
Rating:
5.0

Dan was excellent. He was incredibly helpful in getting us set up with the truck. Couldn't have been happier.

RAFFI N. 
Rating:
4.0

Customer did not leave a comment.

CHARAN M. 
Rating:
5.0

It's a bit pricey per mile, but oh well...

SUZANA D. 
Rating:
2.0

Tried to use Mobile App, it couldn't locate the truck, I told it can't find the truck so it assigned me another truck, went inside to get the key, waited for 30 minutes because 2 customers ahead of me were angry and didn't want to give up their turn for me to get the key! When I got to the counter, the agent couldn't locate the key. Wasted another 15 min or so. He finally put me in another truck. Why should I use the mobile app? It took me 10-15 min to check-in on the app and get approved, 30 min to get to the counter, and another 15 min to find the key/locate another truck.

Fardin A. 
Rating:
5.0

Excellent service.

THUY N. 
Rating:
3.0

Customer did not leave a comment.

YVETTE D. 
Rating:
3.0

Customer did not leave a comment.

Furat A. 
Rating:
5.0

Why waste my time entering payment information in my account if the card needs to be scanned anyways? Except for that one stupid operation, the on-line system works well.

Donald S. 
Rating:
5.0

Customer did not leave a comment.

REGINA P. 
Rating:
4.0

Customer did not leave a comment.

Kurt W. 
Rating:
5.0

Customer did not leave a comment.

Charles W. 
Rating:
2.0

Staff unfriendly

Blake B. 
Rating:
2.0

Customer did not leave a comment.

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

JAVAD J. 
Rating:
5.0

Customer did not leave a comment.

TONG C. 
Rating:
5.0

Customer did not leave a comment.

SHAO D. 
Rating:
5.0

Customer did not leave a comment.

EDWARD P. 
Rating:
4.0

I prefer the Curtner location however this is a good second choice.

EDMUND W. 
Rating:
5.0

Customer did not leave a comment.

LARRY M. 
Rating:
5.0

Great friendly customer service

Kerwin S. 
Rating:
5.0

Customer did not leave a comment.

Daniel R. 
Rating:
4.0

Customer did not leave a comment.

XANDER J. 
Rating:
5.0

These guys are overall, fantastic. I rent yearly for a professional event and Dave never fails to offer the best in customer service. Thank you!

Sonja E. 
Rating:
5.0

Customer did not leave a comment.

Hengyi C. 
Rating:
5.0

Customer did not leave a comment.

Tingchun H. 
Rating:
3.0

Not having the customer waste 30 minutes having to call the customer service because of an error from the company.

BRICE R. 
Rating:
5.0

Customer did not leave a comment.

VISHAL D. 
Rating:
4.0

The person who put trailer on truck was very very competent. The biggest issue is location. Very hard to get in and out of...

THOMAS S. 
Rating:
5.0

The only improvement you can make is washing the vans, they're filthy but I understand it's out of your hands, overall I had a good experience I will be back

GEORGE V. 
Rating:
5.0

Customer did not leave a comment.

Christian C. 
Rating:
5.0

Both pickup and drop off had the nicest people they helped me get a lower price and also helped me will cutting out any big costs they were super nice and fast hands down best experience I've had at a u-haul

Layla M. 
Rating:
5.0

Great and easy service here at Campbell.

Jonathan M. 
Rating:
3.0

Customer did not leave a comment.

Hailey G. 
Rating:
5.0

Customer did not leave a comment.

DOMINIC D. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Customer did not leave a comment.

MARIA D. 
Rating:
5.0

Customer did not leave a comment.

Mark C. 
Rating:
5.0

They always do a great job and I rent from them about once a month or so

SCOTT O. 
Rating:
5.0

Mr. Larson was outstanding, professional and meticulous. He noticed an issue with my hitch and ball assembly, corrected it, and got me on my way, safely. I am very pleased and grateful. I will come back and recommend U-Haul of Campbell to anyone who asks.

Michael O. 
Rating:
5.0

Customer did not leave a comment.

QING Z. 
Rating:
4.0

Service is good but first time I have ever been charged for mileage and it was excessive.

DAWN H. 
Rating:
5.0

Professional return process

MICHEAL S. 
Rating:
5.0

Customer did not leave a comment.

SHERI M. 
Rating:
4.0

I would said that place is more safe for me to useful because there I can able to speak with manager about this if anything damage or whatever you name it and request change other vehicle also that provides email to me to enter website to take photos around more honest than cheap other place where not really business company belong to I wouldn't recommend go bad place or if good place but not really belong company brand u-haul I wouldn't go there.

RYAN P. 
Rating:
5.0

The gentleman who helped me initially & at the time of return was fabulous ! Professional. Knowledgeful & helpful.

JEFFREY V. 
Rating:
1.0

You overcharged me and no one was there to ask any questions of and others returning trucks blocked the entry and I had jam a trailer in sideways over the curb. People's cars were blocked in and everything. Zero professionalism.

KATHERINE S. 
Rating:
5.0

Customer did not leave a comment.

HUNG T. 
Rating:
5.0

Customer did not leave a comment.

Margaret W. 
Rating:
5.0

Steve and henry & other employee are friendly and kind service 8years with uhual on almost weekly basis they treat you like family. Goes beyond.

sonia T. 
Rating:
5.0

Very good experience.

TONG W. 
Rating:
5.0

Customer did not leave a comment.

PHILIPPE L. 
Rating:
5.0

Thank you for your great service

SUSI A. 
Rating:
5.0

Customer did not leave a comment.

Daniel C. 
Rating:
5.0

I book the truck and helpers through UHaul.com, but it didn't go through. We showed up at 8:00am and couldn't get the truck. The staff happened to come earlier around 8:15. He said "store opens at 9:00" but he still helped us to get a truck for us. This staff was helpful but the system has a lot to improve.

CHEN Y. 
Rating:
5.0

Excellent service, very helpful and efficient!

WALEED H. 
Rating:
3.0

I was charged something called Environmental Fee ($5). What is this and why am I being charged this? Your truck, your equipment, you are responsible for everything related to it. This is not an upfront charge.

CHARAN M. 
Rating:
5.0

Don't remember the guy's name but the person who processed my return was very friendly and helpful.

Garrett G. 
Rating:
5.0

Customer did not leave a comment.

RAYMUND C. 
Rating:
5.0

Customer did not leave a comment.

ROBERT W. 
Rating:
3.0

The picture of the equipment I was renting didn't match what I rented, however the attendant said not to worry. Didn't feel comfortable with that so took pictures of what I was renting as well

JEFFREY F. 
Rating:
5.0

Customer did not leave a comment.

LUCY W. 
Rating:
5.0

Customer did not leave a comment.

HALLEY C. 
Rating:
5.0

nothing! The customer service was great, truck was clean, and the check in and out process was quick and easy.

Hallie M. 
Rating:
5.0

There is nothing I can mention, you team at that location are awesome.

FRANCIS C. 
Rating:
5.0

Customer did not leave a comment.

GOWDILYAN S. 
Rating:
5.0

Customer did not leave a comment.

Mehran A. 
Rating:
1.0

Received the wrong van. Van I rented was taken already

Victoria L. 
Rating:
5.0

Customer did not leave a comment.

Mitchell N. 
Rating:
5.0

Customer did not leave a comment.

Rebecca T. 
Rating:
1.0

Your employees called me a liar to avoid admitting they made a mistake that is not ok even if I was lying I would like management to contact me

JASON H. 
Rating:
5.0

Customer did not leave a comment.

STEVEN G. 
Rating:
5.0

Great service. Good truck. Odd that there was only 1/4 tank of gas.

MICHAEL W. 
Rating:
5.0

Steve is just great.

JOHANNES O. 
Rating:
5.0

Customer did not leave a comment.

DENISE H. 
Rating:
5.0

The staff was amazing, friendly and helpful. The ease of renting here is great. the manager Henry along with Steve in the lot are the best. Keep up the great work

JOHN T. 
Rating:
5.0

Customer did not leave a comment.

JOHANNES O. 
Rating:
4.0

Customer did not leave a comment.

STEPHEN L. 
Rating:
5.0

Customer did not leave a comment.

MONIKA M. 
Rating:
2.0

Front office staff is unfriendly, uncaring and forgot to give me the blankets I paid for even though has asked me about it twice.

ERIKA R. 
Rating:
1.0

Gas gauge not responding so I ended up filling up the tank significantly more. This is like a scam. Can't believe U-Haul is doing tricks like this.

TAK W. 
Rating:
5.0

Helpful personnel

gordon A. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER S. 
Rating:
3.0

Customer did not leave a comment.

allison S. 
Rating:
5.0

I love how Steve treated me. He is the reason I am coming back and telling my friends about the place.

DAVID B. 
Rating:
3.0

Customer did not leave a comment.

Daniel B. 
Rating:
5.0

Always great service.

Vincent M. 
Rating:
3.0

The sales person that helped get the truck ready just gave me the keys and left. He didn't even really stay to explain me anything. The truck wa snot well maintained. The wheel alignment is so off. I had to always adjust when I drive which is so dangerous.

Long H. 
Rating:
5.0

Customer did not leave a comment.

HEIMO S. 
Rating:
5.0

The guys have been doing a great job

Tri T. 
Rating:
5.0

Customer did not leave a comment.

SHAWNA F. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey G. 
Rating:
5.0

Customer did not leave a comment.

PHILLIP T. 
Rating:
5.0

Customer did not leave a comment.

Kimkarol D. 
No reviews have been submitted for this location.

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