Customer Reviews for U-Haul of Campbell

8446 reviews

1266 White Oaks Rd   Campbell, CA 95008
(Hwy 17 & Camden)

(408) 371-5183

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(408) 371-5183

1266 White Oaks Rd
Campbell, CA 95008
(Hwy 17 & Camden)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Better signage at the driveway. It's confusing to figure out how to get in and where to go

Ashley W. 
Rating:
5.0

Actually everything was perfect. Many thanks.

DAVID B. 
Rating:
3.0

The mobile app is not good, stick to better hands on customer service.

RICHARD P. 
Rating:
5.0

We received very good service with Steve, picking up and returning the trailer we rented. Steve fixed our trailer hitch to be level with the car and trailer. He advised us on the safety of hitching up the trailer correctly.

KAREN U. 
Rating:
3.0

Make sure the vehicle is available before customer arrives. I had to pay for an Uber to get shuttled to another location.

ELISHA M. 
Rating:
5.0

Steve and Henry are the best customer service employees! I always go to the White Oaks location because they always take great care of me!

Susan L. 
Rating:
5.0

Not a thing they had my truck ready it was clean full of gas relatively low mileage and very adequate for my needs

Reed C. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

STEVEN B. 
Rating:
5.0

Customer did not leave a comment.

Mitchell N. 
Rating:
3.0

Your app and website absolutely suck. It took 45 minutes of trying to be able to pickup the truck at 7am. I know what I am doing with IT, I had location turned on, fast LTE cellular speed, and ad-blockers turned off on my phone. both the iphone app and the website failed many many times before it would let me get the code to the truck. even when connected to your stupid meraki guest network, it would not work.

Eduardo M. 
Rating:
4.0

The check in process takes a while - I showed up at 9:50a for my 10am reservation. I didn't get the trailer hooked up until 10:35 just because everyone's check in took forever. Most everyone had a reservation but there seemed to be a lot of the same questions being asked at the time of checking in. The worst part, the whole check in process counted towards my reservation time. so I was short changed almost 40 minutes of a 6hr reservation. Streamline your reservation process for people who already did it online.

NICHOLAS W. 
Rating:
3.0

Can was clearly not cleaned before pick up and had a terrible odor

Nicholas L. 
Rating:
4.0

Friendly helpful staff. I liked the on-line reservation and follow up with receipt.

Frederick Y. 
Rating:
5.0

Customer did not leave a comment.

CHARLES E. 
Rating:
4.0

getting in and out of the parking lot is painful and time consuming. I parked to check in to pick up the trailer then got trapped behind a truck that was being blocked by another truck. Put me behind schedule.

Jeff D. 
Rating:
5.0

Customer did not leave a comment.

Annalisa P. 
Rating:
5.0

Customer did not leave a comment.

MUNJAL M. 
Rating:
5.0

Customer did not leave a comment.

Cory H. 
Rating:
5.0

I use this location often . They have always been professional and the most help.

ROBIN H. 
Rating:
4.0

Your online return protocol is a little bit too complicated for the average individual :)! It is really elegantly designed and cuts down on a lot of your work but makes the return of the truck off hours difficult for your customers!!

LOREN L. 
Rating:
5.0

Everything was great, fas5 and efficient

Bonnie R. 
Rating:
5.0

Customer did not leave a comment.

Allan J. 
Rating:
5.0

Customer did not leave a comment.

Jean J. 
Rating:
5.0

Steve was great and very helpful!

JOSHUA R. 
Rating:
5.0

Customer did not leave a comment.

MARJORIE M. 
Rating:
2.0

Self check in didn't work because the office was open so the truck wasn't in the designated area. Would be good to have a disclaimer. Location services were turned on during rental return but couldn't verify location. Should be allowed to enter location manually or use the location barcode which we used when picking u

jason A. 
Rating:
3.0

accurate billing - the worst level of service in the rental process

DAVID D. 
Rating:
5.0

Customer did not leave a comment.

Raiya J. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

PAUL Z. 
Rating:
5.0

Great

Michael S. 
Rating:
4.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

Everyone was helpful and friendly. It was a very easy process

ALLYSON L. 
Rating:
5.0

Customer did not leave a comment.

Mihai D. 
Rating:
5.0

Customer did not leave a comment.

COLIN M. 
Rating:
5.0

Great job guys

KRISS F. 
Rating:
5.0

Customer did not leave a comment.

LEO S. 
Rating:
3.0

Advising the customer that the rental item must be returned clean in order to avoid a cleaning fee would be nice so that the customer is not surprised by the fee upon arrival at the drop off location.

Jacob M. 
Rating:
5.0

I didn't get the name of the gentleman who help me but a cheerful and well mannered person. It was very nice to deal with someone with a personality and who knew what customer care means

Christina F. 
Rating:
2.0

I was charged for fuel $75. Uhaul claimed I needed full tank upon return even though it was arounf half a tank and I confirmed it during pickup. I had receipt for fuel but attendant failed to help me. Big fail.

VLADYSLAV T. 
Rating:
4.0

Customer did not leave a comment.

Elliot V. 
Rating:
5.0

Customer did not leave a comment.

Joel S. 
Rating:
5.0

Customer did not leave a comment.

SHERI C. 
Rating:
5.0

They were so great and friendly and helped me with the trailer. Nice owner for sure!

Tiffany N. 
Rating:
3.0

Customer did not leave a comment.

GREGORY S. 
Rating:
5.0

Customer did not leave a comment.

STEVEN G. 
Rating:
4.0

Did not get a clear explanation that my equipment was due to go out right after m y planned return. I was late and it impacted the next renter. I now understand the potential and will ensure it does not happen.

Alan T. 
Rating:
5.0

The U-haul Network connection was slow even if I had good internet connection with my phone

Juan Carlos M. 
Rating:
5.0

Customer did not leave a comment.

ANANTH S. 
Rating:
4.0

Customer did not leave a comment.

BENJAMIN H. 
Rating:
3.0

Too many entrances for returning equipment. Short staffed.

NORMAN G. 
Rating:
5.0

Customer did not leave a comment.

HELLENE E. 
Rating:
5.0

Fastest checkin I have experienced. Checkout was a breeze. Great location. Truck was in very good condition, everything worked perfectly. Made for an easy moving day. Thanks.

Ryan B. 
Rating:
5.0

Customer service was great!

Gordan K. 
Rating:
1.0

So I rent at this uhal regularly. Last week I borrowed a uhal and left my knife inside. When I turned it back in and no where to be found. About two months ago, I left an AirPod in a uhal and same thing it disappeared. The service is good, the crew is dishonest. No I wouldn't dare recommend this uhal to a friend

Daniel B. 
Rating:
5.0

Customer did not leave a comment.

Bruce O. 
Rating:
5.0

The staff at this location is excellent! Uhaul overall is a horrible company to deal with!! I rent from Uhaul every week only because you don't have a REAL competition. Your corporate customer service is terrible! Everytime I call it's at least 40 min on hold before getting through. It's impossible to talk to a specific location because they forward the phone to corporate. I "ve been using Uhaul trucks for my business for 21 years and it just keeps getting worse. Your upper management should be asshamed of how customers are treated

Christine W. 
Rating:
5.0

Elderly gentlemen that was helping us set up the trailer was above and beyond helping and overall very nice person with great communication skills and customer service. Thank you!!!

Medalis H. 
Rating:
5.0

Customer did not leave a comment.

NATHAN P. 
Rating:
1.0

I was over charged and told the man before I left about it and was still charged

Alexis G. 
Rating:
5.0

Professional, helpful, organized, nice people.

Keith H. 
Rating:
5.0

Customer did not leave a comment.

LAVONNE K. 
Rating:
5.0

Customer did not leave a comment.

JAMES S. 
Rating:
5.0

there were a lot of people in line on Sunday morning and only one customer service rep. Steve Larson, the owner, was very attentive in all aspects

buff G. 
Rating:
3.0

i think there might be some fuel theft happening at this location. I was given the same truck i had a week prior which had 3/4 of a tank when i dropped it off the first time. location claimed it had 3/4 when i picked it up a second time but the truck only had 1/4. then the location attempted to charge me upon return despite my photo that there was only 1/4 of a tank when i picked it up the second time. this appears to have been resolved and i don't believe i was charged (i'll have to review the receipts to confirm) but in either case ~20gal of fuel disappeared.

Thomas S. 
Rating:
5.0

Customer did not leave a comment.

Jose B. 
Rating:
5.0

Customer did not leave a comment.

Kelly H. 
Rating:
5.0

Not a thing

Donn C. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW G. 
Rating:
5.0

Customer did not leave a comment.

TODD R. 
Rating:
5.0

Customer did not leave a comment.

Cesar M. 
Rating:
5.0

Customer did not leave a comment.

troy F. 
Rating:
5.0

Customer did not leave a comment.

Judy R. 
Rating:
5.0

Customer did not leave a comment.

ELLE N. 
Rating:
3.0

Please see what I said above.

CIARA C. 
Rating:
4.0

Customer did not leave a comment.

paul H. 
Rating:
5.0

My favorite UHAUL experience by far. They made everything super easy and were very professional.

Darin S. 
Rating:
5.0

Not much improvement needed! Great agents, friendly, helpful, kind, considerate. Only problem is direct contact because everybody must love them. I gladly sit half hour for their agent to answer. Or call back.

JUDITH E. 
Rating:
5.0

No improvement necessary. It was a very positive experience. The rental was handled quite efficiently and I really appreciated how easy it was. Thanks!!!

DEBORAH M. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE S. 
Rating:
5.0

Cell phone signal was spotty , making app usage a struggle. Van was clean but smelled musky

Grace G. 
Rating:
5.0

i spent alot of time calling to reserve eqiupment. what a waste of time. tell people you dont pick up the phone and only respond to website. and then there was no assurance you would rent to me.

Roger W. 
Rating:
5.0

Customer did not leave a comment.

JOEL C. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM T. 
Rating:
4.0

Customer did not leave a comment.

Antoine D. 
Rating:
5.0

Customer did not leave a comment.

OXAMA A. 
Rating:
4.0

great customer service

Mohammed M. 
Rating:
5.0

The Owner was very friendly, the truck was clean and ready on time. I wll definitely rent from them again. Thank you!

Gary A. 
Rating:
5.0

Customer did not leave a comment.

KOUROSH Y. 
Rating:
5.0

Fast and good service

Tony R. 
Rating:
3.0

access to lot is confusing and awkward. return process was a bit of a cluster, but eventually went well.

KURT L. 
Rating:
2.0

Very slow check in process. They gave me a bad car and I had to go back inside and check in again with a new car. My reservation was at 9am and I didn't hit the road until 9:42am. It was a Saturday they should've been a little bit more staffed/prepped for the rush.

Nicole G. 
Rating:
5.0

Customer did not leave a comment.

ERIK S. 
Rating:
4.0

great customer service

JAIME E. 
Rating:
4.0

Customer did not leave a comment.

Chris D. 
Rating:
4.0

Pay your employees more

Daniel L. 
Rating:
4.0

interior windshield was dirty and created a safety hazard while driving into the sun. so, minus one star. on site staff was excellent and the vehicle was otherwise in good condition. thank you...drbuff

BUFF G. 
Rating:
4.0

The truck rented had high mileage, poor brakes needing extra long stopping distances, even when the truck was empty, door seal was falling off and steering was slack needing half a turn to make any changes in direction. After renting trucks from U haul of > 8 years and other suppliers in the same period, this was the most unsafe truck I have ever rented. Price gouging was done by U Haul as the same truck at the first location booked was 50 cents cheaper per mile, this meant we paid >$125 more than expected. We had booked a 1 way rental which was never confirmed despite ~ 1 week daily follow up with your call center and locations, forcing a change to 2 way rental the day before. Overall rating would be 4 out of 10 at best, with 1 out of 10 for pricing

Barry L. 
Rating:
4.0

Was chaos this am during pickup. They were clearly understaffed in the yard. Took a long time to get vehicles moved to get my car in and trailer hooked up

Ryan F. 
No reviews have been submitted for this location.

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