Customer Reviews for U-Haul of Canada Dry

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul of Canada Dry

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Calvin A. on

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She very professional and polite...

David C. on

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Originally had my reservation at 2420 Louisiana St. Houston, TX 77006. I was told a pickup wasn’t available even though there was one in the lot. I was told that I couldn’t receive the keys to my reservation unless a reference answered the phone. While outside on the phone with an unhelpful customer service agent I asked a white customer if they had the same issue and instantly replied that he hadn’t and he thought the manager was being an ass (i.e. mule). Once I got to the Canada location everything went as I expected in the first place, no issues. Job security is your enemy UHaul. As a business owner with an occasional need for a truck, I’ll be giving Zipcar a try.

Jeanette W. on

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Customer did not leave a comment.

Brendan G. on

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Have a uhaul available at the location advertised. This was a horrible experience. I plan to never use or recommend uhaul again unless uhaul makes this right. Moreover the personnel were rude and unprofessional.

Stephen Q. on

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Customer did not leave a comment.

Andrew O. on

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Another random authorization charge on my card after the full payment was taken out already send my account negative. Fraud at this location clearly

Kathryn B. on

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customer service was horrible. i asked to pick up a trailer at a certain location and they said they had it. then the next day just moved my reservation to another location and changed the pickup time. at pickup the lady could not find my reservation and then was talking bad about me the whole time right in front of me to someone on the other line.

Margarita V. on

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I reserved a 20 feet U Haul when I got there they had reserved a 26 feet instead. I was so frustrated. Bad customer service from the guy who took care of me. But there was a another gentlemen there who helped me to go to another location in which he was kind enough to make a reservation at another location where they had a 20 feet. Later I called the manager but I got no respond. Location 8550 Gulf frwy

Reece P. on

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Irma G. on

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Andrea G. on

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Everyone was friendly and helpful. I was quite happy with my rental. Good job!

Brian F. on

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Christina H. on

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This location is already friendlier and more organized than other locations I have used in Houston, I don't think there is much better you can do. The ladies that run this location are the reason I keep coming back; twice in six months. Quick and easy and they made my moves less stressful.

Ivory M. on

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Vershon E. on

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Great service

Manuel L. on

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Employees at the front desk had a very lazy and negative attitude. I need not feel welcomed or appreciated for my business.

marvin B. on

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Customer did not leave a comment.

John K. on

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The staff was dealing with what looked like the start of busy day. They were cordial and helpful. due to changes from what was in the system some minor changes needed to occur to the contract but overall it went well. I would offer as coaching message, to discuss mirrors with the driver of the vehicle with trailer, yours dont move much and had to get used to them.

Jose H. on

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Justin O. on

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Michael P. on

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Be nice to customers. The bad attitude is not needed.

wade B. on

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Edmund A. on

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Steven R. on

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The customer service was very poor and I was extremely disrespected

JIN S. on

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When customers pick up their trucks after bussiness hours, they need "luck". If other customers return their trucks and block your truck, there is no way to drive out but just wait until employees show up. I have waited more than an hour on the street, no apology, no proper customer care.

Sidney H. on

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Be on time. Store was 15 minutes late opening.

Charles P. on

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Customer did not leave a comment.

Yi Chin L. on

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Friendly staff

Sheila L. on

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Our drop off experience was terrible. The staff was rude and disrespectful. I haven’t such poor customer experience in years.

Edgar M. on

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Staff were helpful and efficient

Jason M. on

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The truck was old and dirty. The interior roof fabric was falling down.

Zechary W. on

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Melinda S. on

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adriane R. on

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