Customer Reviews for U-Haul of City Heights

5,770 reviews

4311 El Cajon Bl   San Diego, CA 92105
(E of 43rd)

(619) 283-5528

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(619) 283-5528

4311 El Cajon Bl
San Diego, CA 92105
(E of 43rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

owner said he would eye witness damage to car but i have to call... called dozens of u haul phone numbers... no results .. for a week now!

robert T. 
Rating:
5.0

Customer did not leave a comment.

DAVID R. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
4.0

Great customer service! Thank you David.

ALEXANDER N. 
Rating:
5.0

Everything was fast ...

MANUEL A. 
Rating:
5.0

3 Running lights in tailgate are out trailer #RO 2149 J

Edgar R. 
Rating:
5.0

the kid that help me was ass hole and not helpful i paid cash and stoped in the next day to tell him i was keeping truck one more day at 35$ i put up a cash deposit 100.00 he said i could not put up my cridet card because it was pre paid . then after i broucht back the truck he called me and said i owed 40.00 i said ok i will be in but now youi have gone into my prepaid card twice and have taken 25900 plus my 100.00 what the fuck you suck. i will see you in court

BENNY C. 
Rating:
4.0

I got to the location and the app told me I needed to go to anther location 20min away! When I got to the other location I could not drop off the truck because it was downtown San Diego and the location was closed. I couldn't find a way to do the drop off so I went back to the original one. What a pain! I was on hold for an hour waiting for someone to help me. No one answered. The next day I was able to get a hold of some from the place where I dropped it off. They were very nice and made sure everything was fine with the drop off. I would suggest you get someone to work on making the app more user friendly. I sucks.

Jill W. 
Rating:
5.0

Customer did not leave a comment.

Joseph S. 
Rating:
5.0

Very impressive on all counts. I estimated 30 miles driven and only drove 20. After using the mobile drop-off option, the credit for the unused miles went back on my credit card right away. Will use again as needed.

Christopher W. 
Rating:
5.0

Customer did not leave a comment.

HERNANDO R. 
Rating:
5.0

Customer did not leave a comment.

DENNIS R. 
Rating:
1.0

I asked for a return location when I made my appointment. I was advised to drop the truck off at any uhaul location in San Diego. I drove to 3 places and no location would let me turn the truck in. Final I called uhaul again and they told me a return location. This should have been given to me when I made the appointment. Instead I got to drive all across San Diego. Again, the absolute worst experience and I would never use your service again.

STEVEN F. 
Rating:
1.0

Worst customer service I have ever experienced. Three days to do a 1 1/2 hour job. Very unorganized lost record of first appointment, forgot to do my car on second appointment and then finally got job done on third day. Never got me the part I requested and he promised.

diana B. 
Rating:
5.0

Customer did not leave a comment.

KENNETH H. 
Rating:
4.0

Customer did not leave a comment.

GEORDEN G. 
Rating:
4.0

Customer did not leave a comment.

JAMES W. 
Rating:
5.0

Did a good job again. Thank you. Everyone was professional and nice

ALLEN D. 
Rating:
5.0

VERY friendly, and professional. Explained everything that was going to be done. Also, wiring harness was present, and they refunded money, the could have easily said that they needed to replace.

Randy K. 
Rating:
5.0

Customer did not leave a comment.

SILVIA G. 
Rating:
5.0

David did the installation. He was awesome!! Good price fast service. Very pleased with U-Haul of City Heights.

Anthony S. 
Rating:
5.0

Great management

KELLIE S. 
Rating:
5.0

Great service, friendly and professional

Martin P. 
Rating:
5.0

Customer did not leave a comment.

MAURICIO H. 
Rating:
5.0

Customer did not leave a comment.

MIGUEL P. 
Rating:
4.0

Customer did not leave a comment.

ROBYN R. 
Rating:
5.0

Customer did not leave a comment.

ADOLFO G. 
Rating:
5.0

Customer did not leave a comment.

Faroug A. 
Rating:
1.0

Customer did not leave a comment.

Jordan B. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN I. 
Rating:
3.0

Was not given the correct key and was very inconvenient had to return for key

Fresia G. 
Rating:
1.0

I declined the optional insurance but was still charged for it anyway. I believe the counter personal added it back in on purpose to meet their sales goals.

David C. 
Rating:
5.0

Customer did not leave a comment.

AMILCAR M. 
Rating:
4.0

Customer did not leave a comment.

Jason G. 
Rating:
4.0

Customer did not leave a comment.

LEONARD J. 
Rating:
5.0

Customer did not leave a comment.

JOSE A. 
Rating:
4.0

Everyone working that day was on point—thanks for your help!

JESSICA G. 
Rating:
4.0

Customer did not leave a comment.

EUGENE L. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
4.0

Customer did not leave a comment.

Otto D. 
Rating:
5.0

Wonderful customer service. John was absolutely great and attentive to our needs as well as the Assistant Manager who was there at the time (I didn't get his name).

Nicole H. 
Rating:
4.0

Customer did not leave a comment.

Adam B. 
Rating:
2.0

Notified and confirmed 4 hour use. Picked up at 4:15om and returned at 8pm and still charge after hours fee as they closed at 7pm.

CHRISTINAH H. 
Rating:
5.0

Jennifer delivered the POD on Sunday. She was professional, polite, and knew exactly how to navigate the narrow roads and turnarounds in the complex - GREAT WORK JENNIFER, you are AWESOME!!

Melinda H. 
Rating:
5.0

Customer did not leave a comment.

Alejandro D. 
Rating:
5.0

Customer did not leave a comment.

Craig W. 
Rating:
5.0

Excellent and friendly staff

MARK A. 
Rating:
3.0

Had to drive 1 hour in the opposite direction to pick up the trailer I reserved.

RICHARD M. 
Rating:
5.0

Customer did not leave a comment.

ANANIE R. 
Rating:
5.0

Online check in took over 15 minutes, also needed to speak to front desk person to get the keys. Would have been much faster just speaking with front desk from the start.

Ronald D. 
Rating:
5.0

Friendly and professional staff. I will rent again soon. Thank you.

DAVID F. 
Rating:
5.0

Customer did not leave a comment.

Malcolm C. 
Rating:
4.0

Customer did not leave a comment.

Heide R. 
Rating:
5.0

Customer service was excellent! No improvement needed. I felt very well taken care of!

GAIL B. 
Rating:
2.0

Customer did not leave a comment.

Carlencie P. 
Rating:
5.0

Issues with app only . Service for pick up and return was excellent .

ALBERTO U. 
Rating:
5.0

Customer did not leave a comment.

HERNS B. 
Rating:
3.0

I wish I would have got an email that let me know that the pick up location had changed.

EVAN T. 
Rating:
5.0

Great staff and services

ANDREW L. 
Rating:
5.0

I'm not sure the vehicle actually had a half tank of gas. I did not check the gas when I got in the vehicle, but had to add gas when leaving the uhaul after just 4 miles. Got a warning message on dash saying less than 50 mile range left. I had to add $50 to get ensure I'd cover my total round trip of 18 miles. So that was disappointing.

STEVEN C. 
Rating:
4.0

Customer did not leave a comment.

JEAN A. 
Rating:
2.0

Everything that I say here is meant to be constructive criticism and this is mainly directed at the company itself. The employees were nice and professional, but the van and dolly that I reserved days before were both not available when I showed up. They explained that even though I did everything properly, the company website has been allowing people to rent vehicles even when they're not available. Sorry to say it like this, but that is just complete incompetence on your part. It's not fair to your customers and it's not fair to your employees that have to be the ones to explain to your customers that your online reservation system is a mess. I was offered a sufficient pickup truck that was available and a discount which I appreciated (although it really should've been more). Not having a dolly made my move a lot more challenging than it needed to be, and if I had known that the one that I reserved wasn't actually available then I could've made arrangements to find a different one, but I was on a tight time frame and it was too late. Even though I was ultimately able to move the stuff that I needed a truck for in a timely fashion, it's likely that I'll use a different company for something like this the next time that I need to.

REID C. 
Rating:
3.0

Would help to not give me an extremely dirty truck with food waste and trash in the cabin , then charge me a cleaning fee when I drop it off.

Brandonuce R. 
Rating:
5.0

Customer did not leave a comment.

Jake R. 
Rating:
5.0

Not sure. It went pretty smooth.

Robert B. 
Rating:
5.0

Nothing really service was outstanding

Bryan A. 
Rating:
5.0

Uhaul does a really good job setting people up with moving vans and various towed trailers. The installation technician named David at the location 4311 El Cajon Blvd., San Diego was very professional and competent. I have a high-performance five speed manual transmission sport sedan and he handled it very well driving it on to the rack. after many years in my profession and business I would say this young man has outstanding organization and business management potential.

DAVID G. 
Rating:
4.0

Customer did not leave a comment.

Shawn C. 
Rating:
3.0

The beginning went well. But when I went to return the truck. No one wanted to help me. They just said if I put gas in it, I was fine. But then I find out that they charged me for gas fraudulently. So I would say to have your staff follow through with their job. Fortunately, customer support was able to request the charge be reversed.

CHRISTOPHERJAMES S. 
Rating:
5.0

Customer did not leave a comment.

CHAI V. 
Rating:
5.0

Customer did not leave a comment.

SULAIMAN H. 
Rating:
5.0

No everything was perfect

ANNIE B. 
Rating:
4.0

Customer did not leave a comment.

Gisele G. 
Rating:
2.0

This location requires two contacts to be named at the time of pick up. Which is ridiculous and causes delays each time I have to go to this location. Lines are always long and the mobile pick up app is n/a to this site. Just an inconvenience all around. The people who work there are nice but seem overwhelmed and can get snappy. The assistant manager a black male did take care of me after 30 mins and help speed the process up. I am a corporate account holder and the team had no training in a pick up for this process. I was continuously asked for a PO number but was not given one. I had to call corporate and explain for directions and clarification. I almost missed the set up for my own event. This process took over a hour. Hire more people to handle the lines it should not take 40 mins to an hour to pick up a reservation on mobile or in person.

Marcus B. 
Rating:
5.0

Customer did not leave a comment.

JUAN P. 
Rating:
5.0

We had a horrible time with the self pickup option, but the experience immediately changed when we went inside and John B assisted. He and this store were wonderful, helped get us going, and went above & beyond to make sure everything was what we needed

JOSEPH C. 
Rating:
5.0

I had an early reservation my phone wasn't working Didn't matter these guys made it happen!!

Enyd T. 
Rating:
2.0

Customer did not leave a comment.

MICHAEL L. 
Rating:
5.0

Customer did not leave a comment.

Monica C. 
Rating:
4.0

Everything was smooth and easy, nice folks, good software…

MICHAEL L. 
Rating:
4.0

Customer did not leave a comment.

BECKY G. 
Rating:
5.0

Staff showed excellent customer service in every step of the process. And I was surprised as to how easy and quick the process was! I would much rather check in and out with them than the app!

JAMES I. 
Rating:
5.0

Customer did not leave a comment.

Kelli L. 
Rating:
5.0

Customer did not leave a comment.

DIEGO G. 
Rating:
5.0

Customer did not leave a comment.

Maximilian P. 
Rating:
3.0

My new Curt ball mount needed to be reversed from a 4 inch drop to a 2 inch rise. The employee could/would not reverse the mount and did not rent me the proper one. As a result the trailer was too low and hit the skid plate a few times in parking lots.

Daniel R. 
Rating:
5.0

Customer did not leave a comment.

GERARDO A. 
Rating:
2.0

We drove in to the proper area and sat there for 15 minutes while the staff looked at us, another truck pulled and they immediately went over to help, after we informed them we were here, there excuse was they thought we were there just talking….really? He checked the miles and gas and said some. I told him about the engine light, he didn't seem to care. I spent entirely too much money for such poor service!

Christina O. 
Rating:
5.0

Customer did not leave a comment.

DORIS F. 
Rating:
5.0

Excellent customer service.

THOMAS P. 
Rating:
3.0

Check in via the app didn't work. Truck was boxed in, had to go to the counter. They took care of it quickly.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

DANIEL M. 
Rating:
3.0

Super easy return

JENNIFER G. 
Rating:
5.0

If rental trucks went out with gas tanks full, it would be easier for customers to refuel, before returning them.

JONATHAN M. 
Rating:
5.0

service was great

STEPHEN B. 
Rating:
5.0

Customer did not leave a comment.

CESAR C. 
Rating:
3.0

Customer did not leave a comment.

JEFFREY BRIAN S. 
Rating:
3.0

Given this location, I was blown away by your excellent Customer Service team from pick up to return. Thanks, for the opt in review. For sure, when in need, of DIY moving services, here will definitely be first choice.

DON W. 
Rating:
5.0

Customer did not leave a comment.

SHAWN S. 
Rating:
5.0

Even tho they had took 24.95 at the begining i still got charged the full amount and was told by worker uhaul will put my original money back on my card i never recieved the tefund amount of what was taken out

Lisa C. 
No reviews have been submitted for this location.

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