Customer Reviews for U-Haul of Crenshaw

4,565 reviews

2451 S Crenshaw Bl   Los Angeles, CA 90016
(S of I10 Santa Monica Fwy)

(323) 734-1125

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(323) 734-1125

2451 S Crenshaw Bl
Los Angeles, CA 90016
(S of I10 Santa Monica Fwy)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Staff friendly, quick and professional.

LETITIA D. 
Rating:
5.0

Nothing to improve! Same day rental, easily switched reserved van to a pick-up upon arrival. Fast return and check-out. New vehicle. No pressure to add-on stuff. Will come back to this location the next time I need to move.

Daniel W. 
Rating:
4.0

Customer did not leave a comment.

Camille T. 
Rating:
5.0

Excellent service and great people and saves our trip because we couldn't cook online and just happened to drive upon this place so we were able to make our trip to deliver furniture

Samuel H. 
Rating:
2.0

Better customer service at the location.

Lauretta B. 
Rating:
5.0

I've been to several uhaul locations in Los Angeles and this was the best by far. Courteous and efficient check in and return, by two different staff nonetheless.

Scott B. 
Rating:
5.0

Best I've encountered, no doubt, and will be returning.

Dmitri S. 
Rating:
1.0

I was told when l rented a truck from Los Angeles to Las Vegas that price would only be $459.50 when l return the truck back in LA. I retired the truck back to LA l was charged a extra $313.00 this was not what l was told when l got the truck the casher told me it would only be the $459.50 l am not please with my service at all

Trinez L. 
Rating:
5.0

Customer did not leave a comment.

Panfilo L. 
Rating:
5.0

The speedometer window was cracked and this should be noted when someone rents the vehicle. Otherwise, the experience was seemless and very easy for check-in and check-out.

Reynold B. 
Rating:
3.0

Well first of all when I order online it gave me one price,when I went to pick it up ,I had to pay 5 times what I saw when I ordered . N0 explanation whatsoever. I paid anyway because I need the Rental.

Jose R. 
Rating:
5.0

Customer did not leave a comment.

Michele G. 
Rating:
5.0

Customer did not leave a comment.

Laurence M. 
Rating:
5.0

Customer did not leave a comment.

Joaquin M. 
Rating:
5.0

Customer did not leave a comment.

Ozmel G. 
Rating:
5.0

Customer did not leave a comment.

Patricia A. 
Rating:
5.0

Customer did not leave a comment.

Elias A. 
Rating:
5.0

Customer did not leave a comment.

Christopher G. 
Rating:
4.0

Customer did not leave a comment.

OSCAR S. 
Rating:
5.0

Customer did not leave a comment.

Jaime M. 
Rating:
5.0

Customer did not leave a comment.

Gildardo V. 
Rating:
5.0

Just wanted to say that Ryan & Atrinity went above & beyond in their customer service and was truly appreciated and wish I came across other businesses' employees' with their helpfulness & attitude and professionalism. Thank you

Curtis H. 
Rating:
5.0

The truck is old and need to get replaced

Laetitia T. 
Rating:
5.0

Tony is the best

Naser L. 
Rating:
5.0

Customer did not leave a comment.

Phillip B. 
Rating:
5.0

Customer did not leave a comment.

Luis M. 
Rating:
5.0

The sides could have used a wash. The interior was very clean. Service excellent. No place to park your vehicle at this location, you can only park for 15 minutes. Did give us good advice of where to find a street to park.

Louis K. 
Rating:
2.0

Trailer was dirty on outside. Attendant was rude

Jolene S. 
Rating:
5.0

Customer did not leave a comment.

Emily M. 
Rating:
3.0

Need efficient more active

Nelson P. 
Rating:
4.0

Need ramps on the 19.99 trunks as large appliances must be over without the need for a large truck also no refrigerator dolly was available. Other than that I was satisfied

Michelle B. 
Rating:
4.0

We had to modify our reservation. The online confirmation did not update in a timely manner.

clairfoster B. 
Rating:
4.0

Customer did not leave a comment.

Michael O. 
Rating:
5.0

The Crenshaw/Adams location rates “Excellent” It was a pleasant to do business with the friendly & professional staff “clean store “

Belinda H. 
Rating:
5.0

Customer did not leave a comment.

Kaitlin M. 
Rating:
5.0

None

ANDREW A. 
Rating:
5.0

Great service! Easy check in and check out. Super friendly staff. Thanks!

Kurt H. 
Rating:
2.0

Gas tank info was wrong. Paperwork said gas tank higher than what was in the tank. Lock was problematic. Was on hold for 1/2 hour. Waited for 30 mins to get phone call. System shut down, manager never received text and I was not contacted/called. Drove back to location. Wasted 2 hours in total on the phone because I was always transferred to main call center.. Never received final bill. Expecting now to be overcharhed.. Self return was a nightmare with the app. Busiesy day of the month; w employees, no manager there. Awful experience...

Tracy P. 
Rating:
5.0

Customer did not leave a comment.

Nyamdavaa T. 
Rating:
5.0

Customer did not leave a comment.

CHARLES J. 
Rating:
5.0

The original fuel amount quoted when truck was received was off, but this issue was resolved by the manager. The staff was very friendly!

Takanori O. 
Rating:
5.0

Customer did not leave a comment.

Patrick M. 
Rating:
5.0

Well I was trying to contact the location listed by phone number. However, I kept getting ppl that was not at the location I was calling and all though they was doing there job from a satellite location they could not really satisfy my need at the moment. I went in and they guy working was able to help me better than the ppl on the phone..

Charles M. 
Rating:
5.0

Customer did not leave a comment.

Arnie F. 
Rating:
5.0

Customer did not leave a comment.

clyde W. 
Rating:
5.0

Customer did not leave a comment.

Vendor M. 
Rating:
1.0

Roy, who managed the facility, was not nice and not thoughtful. He only focused on what would look good on his own record. It was as if he had zero interest in leaving me with a good feeling about U-Haul. And, ya know what?, I'll never use U-Haul again. Nor will Michael, the young former Marine who was helping me. We mocked the situation all that day.

Dennis K. 
Rating:
4.0

Customer did not leave a comment.

Vernon B. 
Rating:
5.0

I can't think of anything

Oscar D. 
Rating:
5.0

Customer did not leave a comment.

Alexis A. 
Rating:
5.0

N/A

Diane C. 
Rating:
5.0

Customer did not leave a comment.

Brian P. 
Rating:
4.0

Provide customer parking for the day

CINDY B. 
Rating:
5.0

Customer did not leave a comment.

ORVILLE C. 
Rating:
5.0

Customer did not leave a comment.

Alvin R. 
Rating:
5.0

Customer did not leave a comment.

Dennis G. 
Rating:
4.0

Customer did not leave a comment.

Kanon P. 
Rating:
1.0

They did not explain the new procedure regarding the text message to view the truck before leaving the location. Upon returning the truck they accused us of hitting the top of the truck. We tried to explain to the rep behind the desk she was very rude and unprofessional that we only drove the truck on the freeway. She kept insisting that we was going to pay for the damage to the truck. We spoke to the manager the same person who rented the truck in the morning. He said he was going to check the camera. Which he did. He came back without an apology and just repeated how much our total charge was. I will never rent from this location again. Unprofessional, rude and unapologetic.

Lenetta H. 
Rating:
5.0

Nothing,everyone I encountered was personable,friendly and helpful.

Anthony J. 
Rating:
5.0

Customer did not leave a comment.

Anthony J. 
Rating:
5.0

Not a thing.

Jon S. 
Rating:
2.0

The reservation and payment process was a completely unsatisfactory. The only positive was the quality of the equipment - it was clean and functional. I made the reservation on 10/15 under MY NAME Gillian Weaver. This is verified by my email receipt and order under my U-Haul.com account. After placing the order, it asked if I wanted to list the driver's information. Since the driver was someone other than myself, I did provide their license. After this, the reservation was all of a sudden in his name instead of myself, which was incredibly confusing and annoying. It was MY order, I just had asked a friend to DRIVE. I placed the order for a 1:00 pm pick up (proof of this is in my email receipt). I received a call around 11 on 10/16, asking for John instead of myself, and the speaker shared that there wasn't a truck available at this location anymore. They switched my order to another location and then asked if I wanted to change my reservation time from 8:00 am. I was confused and said that my scheduled pick up time was 1:00 pm. The speaker did not apologize or say anything nice, but instead told me I was wrong. This is also bizarre because why would they call me at 11:00 am if they thought I was supposed to pick up at 8 am? When I showed up at the new location at 1:00 pm, it was annoying that the reservation was no longer under my name and they still asked for the person's driver license that would be driving. What is the point of providing online if I have to show again? When it came to pay, they didn't use the card on file, but asked for one. Again, annoying since I had already saved a card for the order. Online, I had specifically denied the $14 coverage and they never asked me or showed me an itemized receipt in person. The staff never shared what the estimated total would be either. When I got my receipt today however, I was charged the $14. This was without my consent and actually against my original order. It was the cherry on top of a completely incompetent and headache inducing process. I've usually had great experiences with Uhaul but after this time, would not recommend to anyone.

Gillian W. 
Rating:
5.0

Customer did not leave a comment.

Patricia A. 
Rating:
2.0

the lazy ass worker wanted me to park the trailer and the spot was in a practically inaccessible place unless you were a pro driver...zero help

DEREK H. 
Rating:
5.0

Customer did not leave a comment.

Cristi W. 
Rating:
5.0

Very friendly staff. I even locked myself out of the truck by accident and they were really cool about it and got a spare key and let me back in. I had a really bad experience with another location in Culver City where the staff there cursed me out over nothing. I won't go to another u-haul facility. Everyone was great. Thanks again!

Soheil L. 
Rating:
3.0

Customer did not leave a comment.

Stephen M. 
Rating:
5.0

Customer did not leave a comment.

Thomas Q. 
Rating:
5.0

Customer did not leave a comment.

KAREN K. 
Rating:
5.0

it is a small location servicing a lot of vehicles. More help is always better but it was a positive experience for me.

Bryan T. 
Rating:
5.0

Guys keep up the great work.

Carlos V. 
Rating:
5.0

Customer did not leave a comment.

robbie M. 
Rating:
5.0

Customer did not leave a comment.

Whitney C. 
Rating:
5.0

Customer did not leave a comment.

Jeremy R. 
Rating:
5.0

Customer did not leave a comment.

TAYLOR C. 
Rating:
4.0

Customer did not leave a comment.

Arthur R. 
Rating:
5.0

Customer did not leave a comment.

Edward V. 
Rating:
5.0

More manpower needed

Santosh N. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN M. 
Rating:
4.0

Don't nickel and dime people for gas mileage.

Nicholas B. 
Rating:
1.0

I rented a van and the van was given to me uncleaned. It was clear that it was not cleaned well as it looked like the personnel was just about to start cleaning it before handing it over to me when I arrived by mid morning. The van reeked of what I believed to be urine and other awful smells. The steering wheel was also very sticky. You feel like you need to shower the second you open the door and enter the vehicle. I am generally okay with dirtiness and things not being delivered clean but this was a whole new experience... I had a friend who was helping me move and he entered the vehicle and made the same comment regarding the smell. Absolutely one of the worst rental vehicles I have every used... would not recommend this location. Avoid if you can and save yourself the additional stress of a gross car during moving, which is already stressful...

Faraz K. 
Rating:
5.0

love the Crenshaw location!!! I flip furniture and Ive been coming fir the last two years and they have always been amazing!!

HEYDI C. 
Rating:
1.0

Man who did check in was not polite and just had bad attitude for no reason. also car was clean but had issues with transmission

Kamil M. 
Rating:
5.0

Customer did not leave a comment.

Vendor M. 
Rating:
5.0

There is nothing they can improve on. This location was the best!

Brenda A. 
Rating:
5.0

Nothing, the customer service is perfect and professional

MARIA S. 
Rating:
4.0

The staff was very friendly and helpful. It was confusing to know where to park my personal car when I was picking up and dropping off the U-Haul.

Karin B. 
Rating:
5.0

Customer did not leave a comment.

RENE V. 
Rating:
3.0

I was told I could use moble app to pick up truck prior to store hours (at 7:30 am not 9:00am when the place opened). THAT WAS NOT THE CASE. Attendants did seem to be very interested in helping their clients knowing well that many of us had been waiting and were upset.

Teresa G. 
Rating:
3.0

Customer service is terrible here, the employees are immature and don't try to be the least bit professional. Any thoughtful question is met with attitude and simple petty responses. The cleaning practices are toooo laxed, and couldn't be safe.

Ivy L. 
Rating:
4.0

It's not nice for the employees to say your drivers driver's license photo doesn't look like you people get older and they looks change.

Tanya B. 
Rating:
5.0

Customer did not leave a comment.

Craig B. 
Rating:
5.0

Customer service was excellent

Jasiri H. 
Rating:
5.0

Customer did not leave a comment.

Oceananna S. 
Rating:
5.0

I tried to switch to a closer location to drop off the trailer and got in an endless loop on the phone. Your website could be improved but your customer service was great.

SHANE H. 
Rating:
5.0

Great staff!

Keren S. 
Rating:
5.0

Customer did not leave a comment.

CANDICE P. 
Rating:
5.0

Customer did not leave a comment.

Taching Y. 
Rating:
5.0

Customer did not leave a comment.

Vladimir M. 
Rating:
5.0

I was completely satisfied with my two recent experiences at u-haul on Crenshaw Blvd. the staff was cooperative , helpful and knowledgeable . I will utilize your services again.

Gregory W. 
No reviews have been submitted for this location.

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