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Erich GCustomer Reviews for U-Haul of Des Plaines
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything went super smooth, one thing that i noticed - one of the tires was low on air once we loaded vehicle on auto trailer. Thanks to god i’ve had air compressor on my truck and catch it in the middle of the process. Of course i am not blaming anyone, besides that everything works as it should. Super cool and friendly people work here - Des Plaines Location, thank you guys!
Jakub MGreat service U-Haul of Des Plaines 1560 Mt Prospect Rd Des Plaines, IL 60018
Patrick DOne employee was eating cereal on the job , one employee reversed fast onto another truck in the drop off lane gave the customer a scare , dropped of my van didn’t get the direct deposit amount I was told I’d get the next day . Nobody was aware of my situation communication was not shared . My truck on empty and my recipes said on paper I had more gas giving . 30 miles on the 20 box truck how stupid . Went down the bloc and the gas went to 22 real quick . The truck had white dust on it over all the experienced with them and the box truck was just ahhhhh it is what it is ghetto -aj
ALICIA JFriendly Brian and Angelo .
MARY HPick up truck had a strong odor of marijuana. They need to spray the inside of it to get rid of that smell. It was nasty.
Michael WSorry I don’t have a name but please recognize the young lady that helped me, when I arrived , when I returned , provided my final receipt. She was very professional , had a great attitude and was informative and provided all details. I appreciate her attention to detail
Lori BEverything was great from start to finish! The customer service was beyond awesome.
Judy CMake sure the truck is properly cleaned
Evans OAt checkout, the equipment had a spilled bag of chips in the cargo box. And, the starting mileage and fuel level were both inaccurate. Neither reading was favorable to me.
RANDALL BSuperb 👌
ashish pThe staff was eager to help and im happy with the service
MARTIN MIt was actually a pleasant, smooth, easy transaction. I actually had the pleasure of helping train a new employee & it was actually fun. Great way to start off my day!! Sincerely, Batman (Ben Affleck)
Brennen PI had to wait 25 minutes due to a short staffing issue. I was on a very tight time restriction and it messed up my entire traveling experience timewise.
Tina HMy reservation was for Naperville. The day before it was moved to a facility that was 30 miles away. This is not acceptable as it forced me to change pick up dates and times. I’m sure you don’t care but you significantly inconvenienced me.
benjamin bHelp to let customers know where to park.
Navid VWhen I dropped off the trailer. It took 10 min for someone to come out. Then they told me just leave it next to the other trailers. No check out no paperwork . Felt weird just parking it away from the drop off spot with no confirmation of drop off.
Roderick OA+
Anthony LAll equipment are junk low pressure tire, dirty and not maintained I don't feel safe on the road ! Poor staff not professional !
ILIYA II had my U-Haul U-Box scheduled to be delivered today, August 15, 2026. I was initially given a delivery window of 10:00 AM to 4:00 PM. Around 11:55 AM, I received a text saying that my U-Box was about to be delivered. I called U-Haul twice and spoke with someone who told me to ignore those messages and wait for a call from the driver. I waited at my location from 10:00 AM until approximately 1:30 PM, but the U-Box never arrived. I decided to take a walk around the area, and about two streets away, I unexpectedly found a U-Haul U-Box sitting by itself in a yellow unloading zone. I immediately recognized it as mine because I saw the lock I had placed on it. This was around 2:00 PM. I tried calling U-Haul again but was unable to reach anyone. At that point, I had no choice but to start unloading my belongings myself. I literally had to carry everything two streets from where the U-Box was incorrectly left to my actual location. This was extremely inconvenient and completely unnecessary. If I had not happened to walk around and find the U-Box myself, I would have waited until 4:00 PM and still would not have known where my belongings were. I do not understand why the driver never called me and, more importantly, why my U-Box was left at the wrong location without any notification. This was a very frustrating and inconvenient experience, and I believe I should receive a refund for the delivery due to the incorrect drop-off and the significant inconvenience it caused me. Please let me know how you can resolve this. Thank you.
MURAT EThe agents were absolutely awesome!!! Very greatfull for their assistance!
BERTHA DFrequent renter; an excellent site and crew, will continue to do business!
CUITLAHUAC VTough corner location. That said, overly crowded. And 5 workers where there not with customers and I sort of had to disturb them to get service
Jeff BI didn’t have to get out of the car to return the trailer. Much appreciated as it was pouring rain.
Michael MVery easy to drop off the trailer. The personnel were cheerful and very helpful!
joe kVery helpful
JOE DFrom the moment I arrived and was waiting in line to be helped, everyone was friendly. While being assisted with my reservation, all the associates were very helpful and professional. They answered all my questions. This is my "Go to" UHaul location not only for transport needs but propane as well.
Antoni WI was unfairly charged for dropping off at a different location. I feel that I was deceived, since I did the reservation and drop off at the same location. The person who did the reservation for me, took me to another location and did not mention anything about the drop-off to be at different location than my reservation location. Even at the drop off, no one mentioned anything about drop off location. The person took the equipment and told me that he will work on the paperwork and send me the refund for the unused days. After that, I received a charge for the unused days plus the unfair charge in regards of different location drop off. And I’m saying unfair because I dropped off the equipment at the same location that I did the reservation with. I filed a dispute and I was promised that I will hear an update within three days and I did not get any updates until now. Please look into my dispute file and refund the unused days and the unfair charge of the drop off location.
Gorgees BLocation was very busy.
JOHNNA GEverthing wonderful until unpacking. I live in the mountains and delivery to Englewood CO. POD arrived on time several days before I scheduled unloading by moving company. Late afternoon day before got text UHaul had moved my POD to Highland Ranch. Agent called and was rude when I questioned it had moved since my account showed it was still in Englewood. I advised movers of last minute change of location. Next day movers went to Highland Ranch location to be told my POD wasn't there but in Englewood. They wasted an hour of precious time. Total disconnect between Highland Ranch staff - who again was rude to me
Laura KAll was great I will recommend all my friends and family this location. Thanks again.
JAWID KEverything was great. The only issue was when I returned the car—I had to wait a long time while they inspected it. I had to stand outside in the rain waiting for their decision.
Mykola OFuel and mileage markings were not correct and I had to come twice to get it fixed .. Actual fuel tank was 1/4 but on the paper it was marked as 3/4.. Mileage was 20 miles less than actual mileage in odometer..
Prasanna VIt was pouring rain. The girl who checked me in helped so much to try to get me and my belongings into uhaul during a huge rainstorm to keep me as dry as possible while she got drenched. My 3rd time renting from this location and it’s always a great experience
CAROL SThe young lady name Z when out of her way to help me. The system was down and she tried everything to charge me on a different credit card. I went back the next day and yes she was able to charge me on my credit card that I needed to use. Great service
Maria VI didn’t get their names, but the staff that was working today were wonderful, the two girls working this afternoon were super helpful, knowledgeable, and just overall very kind. They made the process so effortless which was incredible as I was in a bit of a hurry, I was truly grateful!
Brianna SCustomer service is the best, attentive, responsive, we were treated really good by the Manager of this location,
Jorge GNothing keep the Good work
Carlos MThe mobile app did not!!! It asked me to take pictures of the truck, but they did not register and would not let me proceed to checkout. Since I already had the key, I just drove away. Your technology needs to work!!! The instructions said the key was in a lock box on left side of door. After wasting time looking on the left side of the drivers door and then the passenger's door, I realized it was the door to the building. Making that clear would have saved me 10 min. I will NEVER use your self checkout again. terrible experience. The shocks on the truck were beyond their useful life. Understand this is a truck and not a car but the ride was so bad I was worried about the contents of the truck and the actual truck itself. The people were helpful and friendly. Overall grade was a "D", below average. i expect better.
Michael HProcess was quick and easy to navigate. Counter person helpful and friendly.
Deb GVery smooth,seamless equipment rental.
John SFriendly and knowledgeable staff
Brian NThey charge for gas and I always fill it back up. They never clean the windows.
KELLY WAll the employees were fantastic
James HNo comment at this time. Well satisfied.
reynaldo nI was very disappointed with my U-Haul rental experience. The truck was not comfortable at all. It had over 100,000 miles on it, and it shook excessively while driving. During my trip, the rear tire blew out, which made me question whether the vehicle had been properly maintained. After I contacted roadside assistance, I had to wait approximately 2.5 hours because the service technician arrived with the wrong tire. This caused a significant delay and inconvenience. In addition, the truck’s fuel consumption was unusually high, which further leads me to believe that the vehicle had not been properly maintained. I returned the truck three days ago, even though my rental agreement allowed me to keep it for five days. However, I believe I was charged for extra days that I did not use. I would appreciate it if you could review my rental charges and provide an explanation or issue a refund if an error was made. Thank you for your attention. I look forward to your prompt response.
Mehmet AEverything easy. 1 problem was uploading photos on app when picking up the truck.
EDWARD, CI notice U-Haul was very easy to make business with them. Explained the policy well and the employee was very polite. Especially, iline of mt. Prospect area. Thank u
MANOLO PKeep up a great team work and reliable business!
ROBERT FI didn’t see the facility Bc they delivered the box to my home.
Karen N | Overall ExperienceThe customer service provided was phenomenal! Couldn't ask for a better experience, thank you!
Alfredo L | Overall ExperienceA U-Haul employee assaulted our delivery driver, and only sent them with with one of our two boxes. I tried to call the location 9 times over 4 days and never got a reply. I'll never use U-Haul again.
Brandon K | Overall ExperienceLiz was great! She delivered my pod early (yay!) and picked it up on time the next day.
Tessa B | Overall ExperienceEverything was great
Cathy P | Overall ExperienceEverything was great
Cathy P | Overall ExperienceEverything was great.
Cathy P | Overall Experience