Customer Reviews for U-Haul of Des Plaines

Rating:

5.0

Location was very busy.

Rating:

5.0

Everthing wonderful until unpacking. I live in the mountains and delivery to Englewood CO. POD arrived on time several days before I scheduled unloading by moving company. Late afternoon day before got text UHaul had moved my POD to Highland Ranch. Agent called and was rude when I questioned it had moved since my account showed it was still in Englewood. I advised movers of last minute change of location. Next day movers went to Highland Ranch location to be told my POD wasn't there but in Englewood. They wasted an hour of precious time. Total disconnect between Highland Ranch staff - who again was rude to me

Rating:

5.0

All was great I will recommend all my friends and family this location. Thanks again.

Rating:

4.0

Everything was great. The only issue was when I returned the car—I had to wait a long time while they inspected it. I had to stand outside in the rain waiting for their decision.

Rating:

5.0

Fuel and mileage markings were not correct and I had to come twice to get it fixed .. Actual fuel tank was 1/4 but on the paper it was marked as 3/4.. Mileage was 20 miles less than actual mileage in odometer..

Rating:

5.0

It was pouring rain. The girl who checked me in helped so much to try to get me and my belongings into uhaul during a huge rainstorm to keep me as dry as possible while she got drenched. My 3rd time renting from this location and it’s always a great experience

Rating:

5.0

The young lady name Z when out of her way to help me. The system was down and she tried everything to charge me on a different credit card. I went back the next day and yes she was able to charge me on my credit card that I needed to use. Great service

Rating:

5.0

I didn’t get their names, but the staff that was working today were wonderful, the two girls working this afternoon were super helpful, knowledgeable, and just overall very kind. They made the process so effortless which was incredible as I was in a bit of a hurry, I was truly grateful!

Rating:

5.0

Customer service is the best, attentive, responsive, we were treated really good by the Manager of this location,

Rating:

5.0

Nothing keep the Good work

Rating:

3.0

The mobile app did not!!! It asked me to take pictures of the truck, but they did not register and would not let me proceed to checkout. Since I already had the key, I just drove away. Your technology needs to work!!! The instructions said the key was in a lock box on left side of door. After wasting time looking on the left side of the drivers door and then the passenger's door, I realized it was the door to the building. Making that clear would have saved me 10 min. I will NEVER use your self checkout again. terrible experience. The shocks on the truck were beyond their useful life. Understand this is a truck and not a car but the ride was so bad I was worried about the contents of the truck and the actual truck itself. The people were helpful and friendly. Overall grade was a "D", below average. i expect better.

Rating:

4.0

Process was quick and easy to navigate. Counter person helpful and friendly.

Rating:

5.0

Very smooth,seamless equipment rental.

Rating:

5.0

Friendly and knowledgeable staff

Rating:

3.0

They charge for gas and I always fill it back up. They never clean the windows.

Rating:

5.0

All the employees were fantastic

Rating:

5.0

No comment at this time. Well satisfied.

Rating:

1.0

I was very disappointed with my U-Haul rental experience. The truck was not comfortable at all. It had over 100,000 miles on it, and it shook excessively while driving. During my trip, the rear tire blew out, which made me question whether the vehicle had been properly maintained. After I contacted roadside assistance, I had to wait approximately 2.5 hours because the service technician arrived with the wrong tire. This caused a significant delay and inconvenience. In addition, the truck’s fuel consumption was unusually high, which further leads me to believe that the vehicle had not been properly maintained. I returned the truck three days ago, even though my rental agreement allowed me to keep it for five days. However, I believe I was charged for extra days that I did not use. I would appreciate it if you could review my rental charges and provide an explanation or issue a refund if an error was made. Thank you for your attention. I look forward to your prompt response.

Rating:

5.0

Everything easy. 1 problem was uploading photos on app when picking up the truck.

Rating:

5.0

I notice U-Haul was very easy to make business with them. Explained the policy well and the employee was very polite. Especially, iline of mt. Prospect area. Thank u

Rating:

5.0

Keep up a great team work and reliable business!

Rating:

3.0

Drove 17 miles total. When filling up gas tank it took 4 gallons of gas. Even at 10 MPG should of been 2 gallons at most. A little unfair having to pay for 2 extra gallons at $4.19 a gallon. probably would not of noticed if drove it more miles

Rating:

5.0

Your reservation system is very frustrating. My first location was changed to one an hour away. Then i changed it to Arlington heights. Then the system changed it to this location which was great. Calling the number back thay texts you did not pick up the few times i tried to talk to someone.

Rating:

5.0

Great service fair price. Great job.

Rating:

4.0

Too long of wait time at morning check in.

Rating:

2.0

Inspect equipment before rest and get rid of old equipment

Rating:

5.0

Positive Comments: Sancho(not sure if this is spelled correctly) the person handling Uhaul Boxes at the location is very helpful, friendly and welcoming. He went above into helping my move more manageable and quick. Thank you for your time and assistance. Also, the entire team is easy to work with. Thank you

Rating:

5.0

I’ve been coming to this location to rent a truck and as always Ilene and the crew is very helpful and accomodating. The location is well kept and clean.

Rating:

2.0

I picked up a 6x12 enclosed trailer for this reservation. When the worker went to hook it up to my car, they were not prepared for the weight of the trailer so it began to roll forward out of control, luckily it caught a piece of my towhitch otherwise it would have smashed and damaged the back of my car. This chipped of the protecting covering of my brand new, never used, tow hitch which will now begin to rust.

Rating:

1.0

On June 30 at 1pm, I reserved a 20-foot truck to pick up via TruckShare on July 1 at 6am. The reservation was made about six hours before the location closed, leaving plenty of time for the TruckShare pickup to be prepared. When I arrived at 6am, the app instructed me to contact customer service instead of allowing me to retrieve the truck. After waiting on hold for about 20 minutes, I was informed that the pickup location had never completed the TruckShare setup by placing the keys in the lockbox. The customer service representative even commented that the location had sufficient time to prepare the reservation. I then had to wait until the store opened at 7am before I could receive the truck. This delayed my entire moving schedule by an hour costing an additional $150 in moving costs solely due to U-Haul's failure to properly prepare my TruckShare reservation.

Rating:

5.0

Fantastic staff. Very friendly and helpful.

Rating:

5.0

Personnel was extremely helpful and supportive. Would definitely recommend again. Went out of their way to help me and give me infos. Any time!!

Rating:

3.0

Dolly was not available. I indicated as such, yet I was still charged. The app was finicky when taking the departure photos, where a new page was loaded after each new photo was uploaded. I needed to back out of the new page to view the successfully uploaded pics. Lastly, the in-app chat representative refused to approve the uploaded photo of my driver’s license. She made me retake the same photo over and over then told me to just start all over. A new representative then approved the pic she denied. This was a really frustrating experience overall, but the truck was very clean and in good condition.

Rating:

4.0

Makesure enough Staff is scheduled for the day.

Rating:

5.0

Nice employees, good trailers. Nice location.

Rating:

1.0

I had a very disappointing experience with U-Haul's U-Box service. My four U-Box containers were delivered to my address in Illinois on July 11 and were scheduled to be picked up on July 15 so they could arrive at my destination in Florida no later than July 26. This schedule would have given me enough time to unload my belongings before I flew out of Florida on July 30. The first issue was the lack of communication regarding the pickup. Despite calling multiple times, I could not get a clear answer as to when the containers would actually be picked up. Because I had such a limited time frame in Florida, this uncertainty created unnecessary stress. The containers were eventually picked up on July 14. I was then told that the containers would be available within 10 days, which meant they should have arrived by July 24. However, after making several more phone calls to obtain an update, I was informed that the delivery date had been pushed back to July 29. This left me with virtually no time to unload my belongings before my flight on July 30. By that point, U-Haul had been in possession of my containers for 15 days—five days longer than I had been promised. In addition to the shipping delays, I was only provided with 48 furniture pads for all four containers, even though I should have received 24 pads per container. The pads I did receive were wet, smelled of mold, were dirty, and were not wrapped in plastic as expected. The containers themselves were also not properly prepared for use. None of them had been swept out, and there was no protective paper covering the floors. Finally, I have serious concerns that one of my U-Box containers was tampered with while in U-Haul's possession. The blue plastic security cover on my lock had been broken off, and there were clear cut marks on the lock, indicating that someone had attempted to remove it. There were also cut marks on the container's hinge, suggesting an attempt had been made to gain access to the contents. Fortunately, my belongings appear to be intact, but this is an extremely serious security concern and completely unacceptable. Overall, the lack of communication, failure to meet the promised delivery timeline, poor condition of the equipment, and apparent tampering with one of my containers made this an extremely frustrating and unacceptable experience. Based on the service I received, I cannot recommend U-Haul's U-Box service to others.

Rating:

5.0

thanks

Rating:

5.0

They were really nice. Everything was super.

Rating:

3.0

The pickup area where the customer is expected to inspect the vehicle blocks all other traffic leading to significant pressure to bypass said inspection. This should be thought through and changed.

Rating:

4.0

Great service and very quick, only issue is lack of parking

Rating:

3.0

Some of your employees are not friendly. Get the shocks fixed on your trucks! We felt every bump and crack in the road when driving the truck. The cabin of our truck had something on one of the seats that I had to clean off myself.

Rating:

4.0

The wait time was long as there were only 2 people on staff ans too many things to do, and wait on customers too. Shawn made up for UHAUL'S SHORT COMINGS.

Rating:

5.0

The car was well prepared the lady was really helpful. The drive was long but enjoyed the trip with this mini truck.

Rating:

3.0

The tire got flat out of no where I try tell the guy but he was like u can put air in yo self.. I'm like wow den pu air left den later I was broke down down the street

Rating:

5.0

Great having them close by our community! Thank you!

Rating:

4.0

Overall personal service is good. The only thing that was inconvenient is when I picked up the fuel tank was almost empty and I had to get gas and return 1/4 of the tank. Didn’t hear anything about refunding. Feel like I was ripped off little bit.

Rating:

1.0

I picked up the truck with an empty fuel tank and documented it with photos during the pre-trip inspection in the U-Haul app. I returned the truck with the exact same fuel level. Despite this, U-Haul charged me $73.75 for fuel. How is that possible? What exactly am I being charged for? To make matters worse, the truck that was assigned to me in the U-Haul app was not even available when I arrived. Instead, I was given a completely different truck with different license plates and an empty fuel tank. I have photo evidence showing the fuel level at both pickup and return, yet I was still charged. This is unacceptable and feels extremely unfair. I will never rent from U-Haul again and will not recommend this company to anyone. Very disappointing experience and terrible customer service.

Rating:

2.0

Rear tire had slow leak from the start. Had to fill it 4 times. Truck stalled 2 times. They put 1/4 gas but it was less then that. 140.00 for this. Other locations are way better.

Rating:

5.0

Very well organized and clean place. Guy who was there was very helpful and friendly.

Rating:

3.0

They always charge for gas when I always fill up.

Rating:

4.0

Dropped off in WAUKEE IOWA actually

Rating:

5.0

I think the car dolly rental rates are a little high for just a few hours of rental, compared to other small trailer rates.

Rating:

5.0

So far they have excellent customer service and fast attention and attendance thank you!

Rating:

5.0

I didn’t see the facility Bc they delivered the box to my home.

Rating:

5.0

The customer service provided was phenomenal! Couldn't ask for a better experience, thank you!

Rating:

1.0

A U-Haul employee assaulted our delivery driver, and only sent them with with one of our two boxes. I tried to call the location 9 times over 4 days and never got a reply. I'll never use U-Haul again.

Rating:

5.0

Liz was great! She delivered my pod early (yay!) and picked it up on time the next day.

Rating:

5.0

Everything was great

Rating:

5.0

Everything was great