Customer Reviews for U-Haul of East Los Angeles

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul of East Los Angeles

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Jeffrey S.
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Customer did not leave a comment.

Ron E.
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Your app is horrible. Majority of the time is doesn't work on my Android phone. I have to go home to get my wife's iPhone. You need to fix your app!

Concepcion E.
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The guy was helpful, knowledgeable and very friendly. I would go back to this location anytime I need a rental. ?? my brother frank worked here in the 80's.

Nelson O.
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Instruct other employees who are not up to top Tier. Customer Service is of straight comfort.Reserved a unit. 2,14,20 3 45pm. 4 next day pickup.Awesome experience..next day at my 7 30 am pick up, no staff inside till 7 minute wait time..7 32 am finally encountered u haul Agent!! I was in rage from 15 hrs previous. Attentiveness..

Angela C.
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N/A

Faozi A.
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Customer did not leave a comment.

Raul M.
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Customer did not leave a comment.

Ramiro C.
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Customer did not leave a comment.

James B.
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Customer did not leave a comment.

Claudia N.
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Keep it up!

GLORIA C.
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Customer did not leave a comment.

Daniel H.
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Customer did not leave a comment.

Eduardo O.
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Excellent professional service.

Martha M.
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Customer did not leave a comment.

Kristina M.
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Customer did not leave a comment.

Michael M.
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Customer did not leave a comment.

Brian R.
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Customer did not leave a comment.

Betty D.
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The 26 foot truck I reserved weeks in advance was not available at the original location or the alternate location where U-Haul changed the reservation to and U-Haul staff could not tell me when the truck would be available at the alternate location because they were waiting for a customer to return it! So U-Haul sent me to another location approximately 20 miles away to pick up a truck increasing up my time and expense. The truck we were given had tires that were in very bad shape and the truck would shake at around 50 mph.

Ruben A.
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good service

Viacheslav S.
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Customer did not leave a comment.

Elizet C.
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Customer did not leave a comment.

Arturo N.
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I had to pay $85 for a dead battery charge 4 hours after pick-up. Customer service was not helpful. I was not given a walk through of the vehicle .. Completely unprofessional.

Katherine G.
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Veyra was very helpful with renting and returning the boxes. The only issue with this location is parking and getting into the area is difficult.

Raymond O.
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Customer did not leave a comment.

Karla R.
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Customer did not leave a comment.

Anthony A.
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good cervice

David G.
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I had to wait more than 30 minutes for them to tell me they did not have the vehicle I reserved. They could not locate any set of keys nor truck. A complete inconvenience, a secondary location was offered with also no guarantee I would have the vehicle I had originally selected. The poor associate did not know what to do to make it better besides say she would inform the manager of the mishap. Uhaul definitely disappointed on their customer service.

Andrew H.
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Customer did not leave a comment.

Evanette G.
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Friendly and professional excellent customer service, both pick up and drop off locations.

Carlos L.
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No

conrad G.
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Customer did not leave a comment.

Juan G.
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Customer did not leave a comment.

Roberto R.
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everything it was good personal and the service it was fantastic thank you

Carlos V.
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Customer did not leave a comment.

Timothy M.
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Customer did not leave a comment.

Emmual C.
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Availability on fleet

Danethel C.
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Customer did not leave a comment.

Kenneth C.
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Customer did not leave a comment.

joan C.
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I was given a reservation for another location, when I arrived I was told they didn't have the vehicle on my reservation. As a result, I wasted over an hour driving back and forth. I came back to the original location on Atlantic and no one took responsibility for their mistake.

julio G.
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Customer did not leave a comment.

Gillian W.
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I booked the rental a week or two in advance. I set the pickup location to the Uhaul of hollywood. That location was changed on me to an hour away. No one told me this could happen. The pickup location was changed again the morning of my pickup. I showed up to the location I called an confirmed the night before which was the wrong place. No one told me it could be changed last minute. I was not happy about this at all. No one made this clear. It was not convenient at all to pick it up.

Oscar M.
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Customer did not leave a comment.

Efrain G.
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Keep everything the same

miguel A.
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Customer did not leave a comment.

Ramon O.
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We received misinformation 4 times during our rental which caused so much stress. This facility said one thing but did the opposite. Not nice and not good customer service.

Aurora V.
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Staff could be friendlier.

John D.
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Customer did not leave a comment.

Terry S.
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good services !!! a lot of people and still was treated great!!

robert B.
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The Associates helping with Renting and Returning the vehicle were professional and helpful. Thank you!!!

marisela M.
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They charged my card even after i paid cash of the mileage that had gone over. Hoping to get s credit back. Will be talking to customer aervice about this.

Walter P.
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Not to much more than the experience I had with Justin and his crew. I rented a truck 3 times to complete my task and the treatment on each occacians was great. I would highly recommend to any that ask go with Uhaul you'll be pleased with the service and the price

CHRISTIAN D.
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Customer did not leave a comment.

carmen A.
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Customer device was just okay. No real welcome ore hello or good morning. Was given instructions to bring back but wasn’t told we were going to have to go through hoops to leave it. Make and account, take photos, drop keys. We had not clue. Then the app did not work. Not very happy and an inconvenience of another 25 minutes to drop it off.

Kiduck K.
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Customer did not leave a comment.

SHARON C.
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Customer did not leave a comment.

Fernando Z.
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Customer did not leave a comment.

Armando R.
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They need to tell you that if you return the vehículo after hrs and you don’t use the app to do it you will have $20.00 fee and if you don’t use the blankets they don’t have to charge like what happens to me the last time.

Justin F.
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Not charge bogus fees when returning a trailer. It was dirty when I picked it up no big deal but then I was charged $15.00 cleaning free upon return and in addition a $20 Afterhours return fee. We’re Not renting from This location again. Best.

Vincent C.
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Customer did not leave a comment.

Dennis W.
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My hitch was too small for the hookup and very loose. Could have fallen off but was able to swith to hitch with 2 inch ball.

Yolanda J.
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The staff has great customer service and patience to answer all my questions and very knowledgeable to my needs

John V.
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Jimmy was extremely helpful and easy to work with. Give that man a raise!

MARIA P.
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Customer did not leave a comment.

Karen G.
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Customer did not leave a comment.

MARTHA M.
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Customer did not leave a comment.

Aurora V.
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Poor customer service

Sonia M.
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No need to do anything. Thank you

Raymond L.
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Initially I was to pick up at another location but when I arrived the towing dolly I reserved was in need of repair and I couldn’t use it. I California with a vehicle to tow with no dolly and no help from the local u haul dealer. So I called the U-Haul national toll free number and was assisted by a very helpful customer service agent, who found me a car hauling trailer not too far away and didn’t charge me any more than the original fee that I was to pay for the original rental. This person went out of her way to find me a way to arrange for my tow back to Arizona. Thank you, thank you for your kindness and professional direction to the U-Haul store on Atlantic, and to the very professional employee that assisted. A nightmare turned into a great experience. Thank you very much, U-Haul employee ‘s you are the best.

John H.
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Customer did not leave a comment.

Jose H.
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Customer did not leave a comment.

karen H.
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Service was excellent!

Mohammad S.
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Customer did not leave a comment.

Karen B.
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Long line suggest additional employees.

Luis M.
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Customer did not leave a comment.

ricardo V.
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They were very friendly and the best part is fast service. Ask for Giovanni G. I will recomend him.

Autumn N.
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Great service. Thanks!

Lynda R.
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The app return was horrible I return the truck on time and was charge the 20$ fee, since I couldn’t check the truck in before the due time, I threw the keys in the night locker and thought customer service would help me but still got charge the 20$

Sylvia L.
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Customer did not leave a comment.

Juan H.
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Customer did not leave a comment.

Pete T.
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Better communication with the people you send us to.. I was sent to 2 different location took me over an hour to finally get the truck I had reserved and finally the 3rd location i was able to get it but after using so much gas and miles on my car going to multiple locations due to lack if communication was a big inconvenience for me hope this never happens again cause every time i move or a relative moves we use uhaul...

Antonio B.
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I reserved a truck for 6 am for Monday the 21st I show up at 6 and no truck was ready when I go to return the truck I was charged for a dollie and blanket rental that I dis not use

Donald J.
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YOUR NEW POLICY ON AFTER HOURS DROP OFF SMELLS. PLEASE PASS THIS TO A HIGHER LEVEL. I HAVE MORE COMMENTS ON THIS SUBJECT IN AN EMAIL I SENT.

Christian A.
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Customer did not leave a comment.

FELIPE R.
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Customer did not leave a comment.

JIHOON H.
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Customer did not leave a comment.

Araceli M.
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Customer did not leave a comment.

Oscar M.
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All Employees were awesome in the way they communicate with customers and they are very polite. They try and help as fast as possible all clients that walk in. Equipment is very good. Very clean and organize place to rent or store your belonging in. Thank you guys

Luis G.
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Customer did not leave a comment.

Juan G.
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Customer did not leave a comment.

jennifer M.
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Customer did not leave a comment.

jonathon C.
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Im 100% sure that i lost a gray folder inside of one of their vans and the employees didnt have the attention to look up for it. They were careless about the costumer.

JAYME B.
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Customer did not leave a comment.

Rafael R.
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Customer did not leave a comment.

peter R.
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Have more staff at the location there was a long line of people waiting when I picked up the truck and there was a long line of people waiting when I got back To return to Chuck

Ana R.
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Good customer service

Jose S.
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Great service, friendly people well knolledge will use it again for shure...and great prices

Daniel T.
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Scheduling drop offs and pick ups was so annoying. If they said one day, it came the next. Communication was always an issue.

Rigo A.
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Best palce to rent a truck.

miguel V.
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Great location to rent any moving truck.

oscar G.
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Great location to rent any moving truck.

Viresh a. | Overall Experience |
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Raquel A. | Overall Experience |
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Helpful staff

Michelle O. | Overall Experience |
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Our storage unit had rats

Rita P. | Overall Experience |
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Everyone that I needed to deal with we're professional, well trained with forklift operator and helpful either on phone, via text messages, and dropping off/picking up containers. Great experience! R

julee f. | Overall Experience |
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Our UBoxes from another state and we did not visit this facility. But what I can tell you is that the customer service was excellent and Jennifer who delivered and picked up our boxes was excellent!

michael v. | Overall Experience |
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NA

KT N. | Overall Experience |
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As always, my experience with U-Haul was convenient and painless. Thank you!

javier s. | Overall Experience |
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I RECOMMEND U-BOXES FOR LONG DISTANCE MOVING ,IT TAKES AWAY THE STRESS OF DRIVING FROM POINT A TO POINT B .WHEN I CAME IN I APPRECIATED THERE WORDS ,"WE GOT YOU COVERED" IF I HAD TO DO IT AGAIN I AM

PATRICIA R. | Overall Experience |
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The use of these U-Boxes was exactly what I need. Thank you,

SHELLI D. | Overall Experience |
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Drop off and pick up of Uboxes were handled easily by your drivers. They both were courteous and timely! We never visited the facility so I am unable to answer questions about that.

MICHELLE F. | Overall Experience |
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Jennifer (Uhaul Boxes, Delivery & Pick Up) & Daniel (office) are always friendly & professional. It was a wonderful experience working with both of them. Thank you!

stephen g. | Overall Experience |
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The service was really good. Thank you The ladies who operated the fork lifts did a very professional job. We were very impressed.

Robert R. | Overall Experience |
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I did not go to this facility because I ordered u-boxes. But the delivery people were great. I had to order two more boxes at the last minute and it all worked out great.

No reviews have been submitted for this location.

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