Customer Reviews for U-Haul of Gettysburg

2971 reviews

925 York Rd   Gettysburg, PA 17325
(Rt 30 E Of Gettysburg)

(717) 337-1535

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(717) 337-1535

925 York Rd
Gettysburg, PA 17325
(Rt 30 E Of Gettysburg)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • Propane exchange
  • 24 hour customer return
  • Wine Storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Customer did not leave a comment.

WAYNE S. 
Rating:
5.0

No surprises, everything went as planned. Thanks

DAVID C. 
Rating:
5.0

Customer did not leave a comment.

Scott S. 
Rating:
5.0

Customer did not leave a comment.

Nicholas S. 
Rating:
5.0

Customer did not leave a comment.

Marilee C. 
Rating:
5.0

Customer did not leave a comment.

ARTHUR B. 
Rating:
5.0

fast, efficient service

Andrew M. 
Rating:
5.0

Customer did not leave a comment.

Gary J. 
Rating:
5.0

Customer did not leave a comment.

Robert N. 
Rating:
5.0

Friendly and swift service.

Albert M. 
Rating:
3.0

Made my reservation online checked I online got to the store and waited 15 minutes before anyone even knew I was there. Employee hooks up my trailer and instead of putting safety chains under the tongue of the trailer she placed them on top. You can look at the pictures she took after she hooked it up.

John J. 
Rating:
1.0

I was billed for a second day and an after hours drop off. I will pay for the time used but charging for both is unreasonable.

Emilio S. 
Rating:
4.0

Customer did not leave a comment.

MARK H. 
Rating:
4.0

Customer did not leave a comment.

CYNTHIA P. 
Rating:
5.0

Nothing at this point and time

Ronnie W. 
Rating:
5.0

The customer service was great! People we traveled with had an accident on our way back and it delayed us getting the trailer back and they didn't charge us for the extra day even though they had the right to. That was very classy and much appreciated! The only suggestion we had was to send wheel chucks with the trailers so we can make sure it doesn't roll when off of the hitch.

Timothy H. 
Rating:
5.0

Customer did not leave a comment.

JOHNDAMIAN S. 
Rating:
5.0

Customer did not leave a comment.

Rick J. 
Rating:
4.0

Customer did not leave a comment.

MELVIN H. 
Rating:
5.0

Service was fast. In and out in 15 minutes. The van I rented was new, only 2800 miles, and very clean. Returning the van was fast also. Everyone was friendly and very helpful.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

Richard W. 
Rating:
5.0

Customer did not leave a comment.

rick R. 
Rating:
5.0

Customer did not leave a comment.

Patrick J. 
Rating:
5.0

Customer did not leave a comment.

Richard Z. 
Rating:
5.0

Customer did not leave a comment.

marilyn T. 
Rating:
4.0

Customer did not leave a comment.

Roy W. 
Rating:
5.0

Customer did not leave a comment.

Alyssa C. 
Rating:
5.0

Customer did not leave a comment.

Otha H. 
Rating:
5.0

Excellent customer service!

Gary J. 
Rating:
5.0

Customer did not leave a comment.

Regis M. 
Rating:
5.0

Customer did not leave a comment.

DAVID C. 
Rating:
3.0

TRUCK WAS DAMAGED, SHOULD HAVE BEEN PULLED FROM ROAD, STEERING WAS LOOSE, DOOR WAS DAMAGED AND DID NOT SHUT PROPERLY ON DRIVERS SIDE. TRUCK WAS TERRIBLE ON GAS! ALSO I ADDED TO MUCH GAS AND LOST OUT ON 28.00 OF EXTRA GAS I PUT IN THE TRUCK. IT WAS ONLY ON 3/4 TANK WHEN I RENTED IT.

Michele P. 
Rating:
5.0

If someone is renting a truck first thing in the morning on a freezing morning, defrosting the windshield or scraping the windshield before the customer with the early morning reservation would be a thoughtful gesture and put the customer on the way several minutes sooner.

anita K. 
Rating:
5.0

The gentleman in the morning and evening shift were polite and very helpful

Timothy W. 
Rating:
5.0

Customer did not leave a comment.

SHEILA C. 
Rating:
5.0

People here are friendly helpful and more informed than the online or the telephone reservation desk they had the trailer I needed even though the telephone reservation people said one wasn't available. So I recommend the people at Gettysburg to take care of your needs

Edward B. 
Rating:
5.0

NA

Samatha C. 
Rating:
5.0

Customer did not leave a comment.

Charles W. 
Rating:
1.0

Employee at return was rude, would not unhook trailer , another customer helped to unhook and move trailer . Employee should be fired .

JON A. 
Rating:
5.0

U-Haul on York Road in Gettysburg has never been anything but accommodating, professional and beyond helpful and friendly!!!

Douglas H. 
Rating:
5.0

Customer did not leave a comment.

Howard I. 
Rating:
5.0

Easy process to rent and pick up, planned on dropping off same day before close and was unable to. Staff was very helpful explained to me that I could drop it off after hours. Will definitely use this store if I need to move anything again.

CINDIA H. 
Rating:
5.0

The employee that was at this facility was superb! She was the only person working and was exceptional

ALBERT O. 
Rating:
5.0

Customer did not leave a comment.

Jason F. 
Rating:
3.0

Customer did not leave a comment.

JAMES W. 
Rating:
3.0

Customer did not leave a comment.

Kathleen M. 
Rating:
5.0

easy to work with and very helpful

Herbert R. 
Rating:
5.0

Customer did not leave a comment.

Paula W. 
Rating:
5.0

Always friendly staff and easy to deal with, multiple rentals this past year!

Jeffrey C. 
Rating:
5.0

GM was very helpful with all my needs and changes in schedule.

Dipanjan B. 
Rating:
5.0

The only problem. I had was the lock box for key pick up. Shpuld be a little lower and maybe under some coverage it was snowing and the lock was froze shut. It took me a while to get it open.but other then that . it was great truck worked good and was very clean and worked great. Thanks

Dale R. 
Rating:
5.0

Nothing all well

LUIS M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL W. 
Rating:
5.0

Customer did not leave a comment.

Jim F. 
Rating:
5.0

Keep doing what your doing!

WILBERT C. 
Rating:
1.0

Poor service, do not pick up the phone , untrained in there job

JON A. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
4.0

Customer did not leave a comment.

Ronald F. 
Rating:
5.0

Staff has always been friendly and very helpful. Great experience

CHARLES P. 
Rating:
5.0

Customer did not leave a comment.

Aaron S. 
Rating:
4.0

I hade the truck for only a few hours and you advertise $19.99 but it cost me almost $50.00 dollars, disappointing

Frank G. 
Rating:
5.0

My Gettysburg rep was awesome (rented many times)

Robert W. 
Rating:
5.0

Trailer was fine but as soon as the car was loaded the tire began to lose air. Within 5 minutes of driving out.

VIKTOR G. 
Rating:
5.0

Only took minutes to return. Very friendly service

CYNTHIA W. 
Rating:
1.0

Poor customer service, chains on trailer , poor condition . Over charged, was refunded but had to go back to location for them to fix the over charge

Jon A. 
Rating:
5.0

Customer did not leave a comment.

Gregory A. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Went as planned. So that is an 'A' in my book!

KEITH K. 
Rating:
5.0

I have used this location for years! By far the best Uhaul location in South Central Pa. I live in York County but always use this location. Rentals are always clean, available and ready for me. Even when I have a last minute change. Staff is accommodating friendly. Feels like home. Frankly, no other location in York or Adams County is run as well. Never have a problem and supplies are always in stock. Call ahead and order, and your supplies will be there at time of your rental. Allan J

Allan J. 
Rating:
5.0

Customer did not leave a comment.

ROBERT E. 
Rating:
5.0

Customer did not leave a comment.

Wesley M. 
Rating:
4.0

Customer did not leave a comment.

Wayne R. 
Rating:
5.0

We were originally supposed to drop off the trailer in McCloud, OK, but the location never opened, didn't return our call, etc. We were able or call another Uhaul store that changed our drop off location. The McCloud location is a bust.

Wade C. 
Rating:
2.0

Equipment was not packed upon my arrival and vehicle was covered with snow

Rafael S. 
Rating:
4.0

Pro's- Like the on line reservation, making check in easy, with just a copy of the drivers license, answer a few questions, and sign the screen, and was on my way. Return was a breeze, pulled in to the return lane. Young man came out, unhooked the trailer, and I was on my way. Con - Rented an open cargo trailer. No issue with the trailer. However, we had almost a foot of snow 4 days before. I had to shovel the snow off the trailer when I got home, before I would even load anything. When I picked up the trailer, the guy who hooked it up, never said a word about why the trailer bed was still covered in snow. I let it go, just to see his perspective on good customer service. Just sayin'.

EDDIE S. 
Rating:
5.0

Everything went well with both of my rental pick up and return. The manager at U-Haul of Gettysburg is excellent and professional. His name is Andrew Constable.

Anjelina P. 
Rating:
5.0

Andrew is an asset to his company.

PETER Y. 
Rating:
2.0

The employees do not wear masks. That is unacceptable. He got in the truck and moved it with no mask and no wiping things down once he got out. What the hell? I am moving to a different carrier for my next rental.

ROGER L. 
Rating:
5.0

It is a real pleasure dealing with Andrew. Will definitely use again.

David C. 
Rating:
5.0

Customer did not leave a comment.

Douglas H. 
Rating:
5.0

I Hope There Has Happy with There Moves Has I Was When U-Haul Truck Is Used. I Like U-Haul Because The Staff is Yo to Date with There Trucks.

BRIAN F. 
Rating:
5.0

Customer did not leave a comment.

BRYAN B. 
Rating:
5.0

U-Haul of Gettysburg did a super job of getting my equipment connected and getting me out in just a very few minutes. Don't know whether it was just lucky timing or what, but I arrived around 4:00pm and was on the road less than 15 minutes later! Great location, easy to get in and out with plenty of room to maneuver. Thanks!

John G. 
Rating:
2.0

Were given conflicting information as to how soon to reserve a truck. No knowledge on use of EZ Pass transponders on UHaul trucks. Our email address was incorrect (although it was spelled out 3 times) so a contract was not received. Truck was clean, but gas tank was half empty and no personal instruction given regarding truck. (Store opened 45 minutes late as employee's car broke down on the way to work and another employee on her day off had to be called in.) Incorrect information given in regards to getting credit for returned boxes. Quite often when the Gettysburg store was called, the call ended up being transferred to your 800 customer service department. Fortunately one of our final calls was answered by Yvonne Davis who was able to finally help us in regards to our refund for unused boxes. Truck was to be returned to Alma, MI but store was closed due to owner's back surgery. It would have been more professional if the owner had notified UHaul of the temporary closure so the information could have been passed on to us before we got there. We had inadequate directions to find the UHaul in Mt. Pleasant. All in all, not a pleasant experience until we dealt with Shaun Cromar, general manager in Mt. Pleasant at the Parkway Dr. store.

michael K. 
Rating:
5.0

Customer did not leave a comment.

james B. 
Rating:
1.0

When we got there, there was confusion on if an employee was going to come out. Then the employee charged us for the gas when we had filled it to the level we picked it up at. He admitted that our document matched the gas level that we returned it at, but his system said something different. He couldn't undo it without a manager, which he didn't even know the hours that the manager worked. Wouldn't come here again.

GEZIM S. 
Rating:
5.0

No suggestions.

ROBERT COMER B. 
Rating:
5.0

Customer did not leave a comment.

samantha D. 
Rating:
5.0

Customer did not leave a comment.

Paul A. 
Rating:
5.0

Have more team members during busy hours.

Kevin H. 
Rating:
5.0

Customer did not leave a comment.

Thomas W. 
Rating:
5.0

Customer did not leave a comment.

SETH D. 
Rating:
5.0

Gettysburg Location Always has great customer service!

Jeffrey C. 
Rating:
5.0

The van was great. Very roomy and road smoothly. Andrew was very helpful and nice both when we picked up and dropped off. Good Uhaul experience! Thank you!

Patti F. 
Rating:
5.0

Customer did not leave a comment.

Eric F. 
Rating:
4.0

Local truck ran fine however it is older and there is a lot of slop in the steering.

Stephen P. 
Rating:
5.0

I have been using this uhaul service for four years now and rent a truck at least once a year and have never had an issues. They have trucks available, check in and check out is very fast. Thank you!

Lois M. 
Rating:
2.0

My reservation was messed up. I got there and the trailer i had reserved was already gone. There was a walk in and my trailer was given to that person. I also got a confirmation of payment for my rental with my old address which I updated prior. I also got a confirmation for another rental with my new address and a different persons name and credit card #. So someplace there is a error. I had to use a different kind of trailer less the ramp that I wanted. I made it work.

ROCCO D. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY S. 
Rating:
5.0

Customer did not leave a comment.

THOMAS S. 
Rating:
5.0

Great staff, they are often very busy and yet they handle it gracefully.

Rodney M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ashley F.  |  Overall Experience 
Rating:
5.0

The only issue I have is when removing my furniture, we noticed mice droppings on the sheets covering some of the furniture. Traps might be needed for all your units, or is that the renters responsibility ?

Darlene P.  |  Overall Experience 
Rating:
5.0

Great staff. Very helpful and friendly.

james c.  |  Overall Experience 
Rating:
5.0

Very accommodating

terry h.  |  First Impressions 
Rating:
4.0

There was some water laying inside the left front corner of the storage unit when the door was opened, but it was cleaned up quickly and I was provided with a large tarp to cover my furniture.

Darlene P.  |  First Impressions 
Rating:
5.0

In spite of some unfortunate issues regarding our shipped uhaul boxes, that delayed their arrival, the uhaul managerial staff, esp Shane, Mary and Lewis were always professional and helpful!

Patrice O.  |  Overall Experience 
Rating:
5.0

Great service!

deb k.  |  Reservation 
No reviews have been submitted for this location.

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