Customer Reviews for U-Haul of Hayward

Rating:

5.0

The service at Hayward location and also the service where we drop off the truck. It was just excellent.

Rating:

2.0

Esta muy mal su servicio al cliente

Rating:

3.0

In summary, my experience was satisfactory until the end when I returned the truck to Lodi. I was charged an additional $65 for a number that was already visibly dirty, as evidenced by the photographs I uploaded. The associate suggested that I could clean it myself to save $20. He also advised me to have taken a close-up photograph of the bumper and note its dirtiness. However, on the application, I was not provided with an option to take a close-up photograph; I was only allowed to take pictures of the sides, rear, and front. The bumper was permanently stained from previous riders, and I believe it was unfair for me to be charged for this. I refrained from complaining due to my exhaustion and the need to be elsewhere. I am dissatisfied with U-Haul and may not utilize their services again.

Rating:

1.0

Process was smooth for check-in. It was online check in for truck, when I arrived the gentleman working was kind and friendly and assisted gracefully for check in. Rental was for 4 hours. I came back to return within 3 hours. I didn’t have online link for check out. Different gentlemen was working there. When I approached him for him, he was rude and told me to check out online. He repeated “checkout online” about 4 times and was’t even interested in helping. I asked him since I do not know to check out online if he can help. He never made an eye contact and had a passive aggressive body language. I left the keys with him for check out. I was worried regarding if he would actually check out as he was not communicating directly. I sat in the car and tried looking up online how to check out electronically. He approached him after 5 mins as I was able to find a tutorial for check out. He looked at me and said I will check out, why are you here and “stop bickering.” I left from there. Unprofessionalism, lack of communication and rude are just few words to describe this person. Direct opposite of the person that checked us in. I believe this person needs additional training in how to deal with customers if his job requires directly relating and communicating with customers.

Rating:

3.0

Reduce the wait time in line for pickup

Rating:

5.0

Laron was very helpful and friendly. Hard working, was there when I picked up the truck late on Friday and again on Sunday morning when I returned the truck.

Rating:

5.0

Laron was very helpful in getting my trailer setup

Rating:

5.0

Laron was very helpful.

Rating:

5.0

Staff was great. Attentive and on point. Willing and eager to assist.

Rating:

4.0

Overall the staff were friendly and courteous. They were out of what I reserved but they were still able to accommodate me. Laron was a great help once I dropped the truck off as well. Thank you!

Rating:

5.0

Fantastic service

Rating:

5.0

I rent once a month an the guys are great best customer service. You guys did a great job hiring the personal .

Rating:

5.0

Easy in. Easy out. Paperwork? Pffft… not an issue!

Rating:

1.0

Truck just didn’t start. Got towed eventually.

Rating:

5.0

Excellent Service!

Rating:

5.0

Customer service was amazing and helpful

Rating:

5.0

All service persons were friendly, professional and created a very quick and helpful response.

Rating:

1.0

The guy working there was so rude. He didn’t help me un hook the trailer and didn’t give me receipt for dropped off trailer. I had to call head office numerous times to get the receipt. He was trying to rip me off.

Rating:

4.0

When I reserve the Van and ordered a dolly. But we didn’t find the dolly when we opened the back door. This makes us feel there is no preparation for our order. However the staff is friendly and helpful.

Rating:

2.0

I reserved a motorcycle trailer. When your employee started hooking up trailer I noticed the trailer did not have the front wheel slot that the motorcycle trailers have. So I asked him if it was a motorcycle trailer he said yes. When i went to pickup my brother who was stuck on freeway, We could not load the bike because the gate doesn't go all the way to the ground! Also, why do we fill out everything online, does it take so long to get out of there. This was a total waste of time and money!

Rating:

4.0

The issue I had was with the website. Specifically, it allowed me to book at a different location, then when sending way more text messages than necessary, there was a message that the location had been changed. I only learned of the change because I called to add moving blankets to my order, and the employee at the original location couldn't find my order, and when I mentioned the early pick-up time, I was told that location lacked the needed equipment for the early pick-up (using a cellphone to lock the keys). I hadn't reviewed the text messages since I assumed it contained an order number that I might need to provide at pick-up, and in order to avoid those messages from getting "buried", I left them unread. Had I not called the day before, I would have traveled to the location that I booked the pick-up for; which would have caused delays and issues with help hired to assist with my move.

Rating:

1.0

I had a deeply disappointing experience at the U Haul location in Hayward. I arrived without a prior reservation, hoping to rent a truck on the spot, only to be informed by the front desk staff that no trucks were available. I was left to independently search for and book a truck through the company's website while standing in the store. Once this was completed, I waited approximately 45 minutes in line simply to receive the keys, as there was no staff member available to assist customers in a timely manner. Given this level of service, I cannot recommend this location. By contrast, the U Haul branch in Dublin has consistently provided a far more professional and efficient experience.

Rating:

4.0

I attempted to book online and that didn’t go as well as I was not able to update and change the time of pick up. I called the site and I was put on hold for a long time. Idiot Finally, the next day I decided to go in and I got great customer service from Laron. He was able to quickly assist me and gave me step-by-step detail. He did excellent customer service and because of him I would recommend the location.

Rating:

5.0

Laron

Rating:

5.0

I stop to put gas in thr truck and it won't started back up. I was disappointed

Rating:

3.0

The crew made it work for me when my reservation was not available. They found a truck that was just what I needed.

Rating:

5.0

Please ensure that there is sufficient gas in the tank.

Rating:

5.0

The location functions well as is. Great employees! Travis was very helpful and professional and Juan did a great job at first contact. Great crew!

Rating:

5.0

Laron is the pro here. Very nice service. %100 recommended

Rating:

5.0

Laron W. was the best help! He was able to get us in and out quick while still providing the proper rules and guidelines in an understandable way. Definitely recommend him. Very timely and had great attention to detail. Very friendly!

Rating:

5.0

The person that helped name Laron and Luis they both went above and beyond and make sure I was clearing everything accurate. And I inspected the trucks to be that clean, but it wasn’t very nice cleaning everything. It was even the dashboard. That’s why I went to U-Haul I appreciate you guys.

Rating:

1.0

I was overcharged when returning my vehicle even though I put gas 2 miles away. Plus the vehicle was not clean when given to me. Stated as having a quarter of a tank but really only had an eight of a tank of gas. Just shady practices here and corporate needs to step in.

Rating:

1.0

Poner gente más rápida para atender más de una hora formado para que me atendieran

Rating:

1.0

Tire monitor system warning came on. Truck had no gas ( the service tech said it was a quarter full) and you overcharged me on the mileage by 50 miles.

Rating:

1.0

Made reservation and paid online. I arrived on time for 5pm pickup took several minutes before an employee came into office even though they had walked out of the office as I was being dropped off. When the employee came into the office he asked if I was dropping off. When I told him I had a reservation for 5pm to pick up a 15ft truck he mumbled something as he walked to one of the computer stations. As I approached he suddenly got up and went to the next one. As I walked around to approach the next station he did the same thing. After the third time I stopped following and just waited. The employee finally responded to my questioning after their 5th attempt at the computer stations he said he was trying to find a computer that was “on”. He then made several attempts to find my reservation asking if I was various different people…thankfully he finally called for another employee to help. My reservation was eventually found and my identity verified I was ask questions as if I did not make and pay for the reservation online at all. After I was asked when I’d be returning the truck I told him to follow my online reservation… he then said he wasn’t sure if he had a “one way” truck as he search his pockets…After he found a key I followed him to the parking lot and watched him go from truck to truck. He then ran back in and came out with another set of key and moved a van out of the way and as he walked past me said “have a good day” I ask where’s my truck and over his shoulder he said that one over there. My truck was backed up next to an outbuilding where it smelled like someone had been working on a motor. The cab was clean and the back of the truck was clean but the front of the truck was excessively covered with dead bugs that it was hard to see through the front wind shield. I would have mentioned it to the employees but since it took them 45 min to give me keys and sort of indicate which truck was mine (and I was the only customer during that time) I didn’t have the faith or patience to wait for them to clean the windshield. During the drive home there was a lingering oder of gas and engine - I was hopeful that the smell would go away and that it was due to being parked next to that out building. During my drive out of state that Oder remained and seemed to get stronger with the air conditioning on. The air conditioning unfortunately sporadically worked. The smell in the cab gave a splitting headache throughout the two day drive and the breaks felt soft and it took effort and space for stopping. And the check engine light stayed on the whole trip. I told the employee when I was dropping the truck off and he said he would take the truck out of service to be looked at.

Rating:

5.0

PUT CRUISE CONTROL ON ALL YOUR VEHICLES, especially the ones that are intended for long-distance moves.

Rating:

5.0

Only place I feel comfortable renting from. Thanks to everyone that works here and who's is affiliated.

Rating:

5.0

The gentleman name Laron W was definitely a pleasure to help with my rental give good advice aslo will come back thanks

Rating:

5.0

the customer service was great.

Rating:

5.0

Lots of vehicle sizes and great rates, booked a 10ft moving truck for all my needs and returned at a different location close to my new house 56miles away with no questions asked. Had previously looked at another similar truck rentals 2 days before and was quoted over $400 plus had to return to my original location (156miles) round trip and 30cents a mile additional and not a lot of vehicle opinions 2 (24footers) and a 15foot for a meat/ freezer. Recommend u haul over any competitors. Other competitors should stick to car rentals and not moving truck rentals. Ends with (prise)

Rating:

5.0

I received excellent customer service and the truck was clean and it drove nicely.

Rating:

5.0

No words can explain the service I got from Laron w he’s very knowledgeable on our pick up as well gave information we needed thanks U-Haul keep him around

Rating:

3.0

Keep up the good work.

Rating:

5.0

Cara very accommodating

Rating:

5.0

Thanks for Laron’s help

Rating:

5.0

Laron is the man thank you for your help!

Rating:

5.0

Always good service here! Friendly and helpful!

Rating:

3.0

Seemed too busy for 2 people and the self check in option gave me a truck that had no catalytic converter and no gas. Luckily the guy that works there was super helpful.

Rating:

5.0

Nothing

Rating:

4.0

On line reservation was easy to make. The description for what could fit inside of different size trucks was extremely helpful and allowed us to decide what we needed. The price was reasonable and the truck was ready when we picked it up at the time it was reserved. Availability for different size vehicles was also helpful. The person at the desk was professional and helpful to complete the rental process. Thank you for being in my community.

Rating:

5.0

Laron was super helpful and professional. He did a great job!

Rating:

4.0

The manager is not respectful.

Rating:

4.0

I wish I remember the name of the associate that helped me.But i've worked with him twice, and both times has been an exceptional experience.

Rating:

5.0

Laron W has good customer service!! Excellent

Rating:

5.0

Nothing

Rating:

1.0

Customer service was very slow due to lack of people om registers and they don't care about who was first on line

Rating:

5.0

I always rent a UHAUL from this location specifically. I am always treated with kindness and respect which is very rare in this day and age, especially Felipe Garcia. He is very knowledgeable, prompt, and friendly. Thank You

Rating:

5.0

Laron & Martine at the Jackson location had great customer service. We had a small problem and they fixed it really fast. Definitely will come back.

Rating:

1.0

Terrible customer service, even by uhaul standards.

Rating:

5.0

Good Customer Service.

Rating:

5.0

You should bring back one of your workers who was a excellent worker and manager , he’s working in a diferent location and ges name is Christian, I don’t know why some owner remove people who’s buid a connection with the customers, i rent every week from this location and i feel really upset but the rest of the crew is always helpful and friendly.

Rating:

5.0

Friendly staff. Quick service checking in and out especially since I booked at noon after the morning rush when you open.

Rating:

3.0

This Location was a 24 hour drop off it was not open when the trailer was returned