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NATHANAEL PCustomer Reviews for U-Haul of Hayward
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Whenever I need to rent equipment for my business operations, the manager and the rest of the team make my job easier. They are always attentive and ready to handle everything I need to rent—from start to finish—without ever compromising on customer service. At this point, I even consider them my friends.
Carlos AKeep doing what you’re doing, personally my experience was great.
Duarte GI always have a good service from staff.. That is why I keep given our business to this U-Haul location. I am very pleased. Thank you
JOSEFA LI have no comments to add
Mark ANothing evrything was ok. Thank you
Aniko KLaron brought great service and was really attentive to my needs! He Forsure needs a raise. Literally the only person here and took care of even the customers behind me quick too best service I’ve had with uhaul have used them for 15 yrs!
Pathik SWe have rasi visions but he not giving on time truck coming 3 hours late
Gurnam SFast and easy pick up drop off. Staff was very friendly and helpful even with a rush of customers. Process went smoothly and helped my moving experience be a good one
Anabel Dno comment
Maria RI was over charged for the gas I only drive 9 miles and have a receipt that I put 3 gallon of gas the guy told me that he is going to adjust it in the system but he didn’t and I am charged $47 extra for gas
Sami AI returned truck before midnight same day with more fuel than received and less mileage than estimated. Not understanding why I was charged nearly $50 additional dollars the next day?!!?
Zachary MEVERYBODY WAS TRULY AMAZING PHIL, DAVID, AND ALL THE REST VERY HELPFUL, KIND, GREAT SENCE OF HUMOR, AND SUPPORTIVE I THANK GOD FOR THESE YOUNG MEN FOR HELPING ME AND MY GRANDCHILDREN GET TO OUR NEXT STAGE IN LIFE...THANK YOU HAYWARD JACKSON LOCATION FOR ALL THAT YOU ALL DO...GOD BLES YOU ALL!!!! #PAYITFOWARD----------ALWAYS #💯💯💯💯💯CUSTOMER SERVICE #LOVEYALL
Keshia WI’ve used several other storage facilities in the past, uhaul is definitely the best! The cleanest, friendliest staff members, definitely will only use them in the future for either storage or truck/van rentals.
Nancy EGreat experience with our representative. Kind and hardworking.
Benjamin PThey very friendly and nice and clean
Cynthia BElias and Laron both made my visit completely seamless. Laron helped get a trailer very quickly even without a reservation and upon returning Elias had the the trailer off my vehicle so fast I hardly even remember stopping. Definitely one of the best locations I have been to.
Christopher MFast and efficient
Jeffrey CLaron provided excellent customer service. Whenever I need a rental in the future I will definitely return because of his customer service.
Paisley KLaron was friendly thanks
TAJINDER Ceverything was smooth when i brought the truck back Laron was professional thank you
sok tSuper fast, professional and accommodating thank you for making my move much smoother
Angelina OGood customer service
Sandra PMaybe clone the people working on this location, A+ for each of them , the best customer service , thanks to everyone for always help to take care of my business
Carlos AImproved customer service
ROLANDO BNothing. All good!
DAVID BGreat service.
Ernesto RProfessional
Brian GI have used vehicles from this location for decades, and I have always had very positive experiences! This most recent visit was perhaps the smoothest and best one ever! I will be back again soon.
Nancy MLaron was fantastic thanks
KIMBERLY HI wanna give a shout out to Elias, super friendly, very efficient, enjoyed a good conversation with him. And definitely good spirited, give this man a raise.
Jose OThe gentleman that checked in the truck great customer service
andrea bNothing..: Everyone was really helpful and nice.
Gina Hexcellent customer service and Quality and care was presented in the equipment the whole process was excellent ..
De'andre CCar is in very poor conditions
LUIS JWas a pleasant experience Laron took good care of us in an out quickly five star
Saliman PGood customer service and very helpful and very friendly the place was clean
Barbra MThe worker wouldn't come out to verify anything and said everything was good. I was on a 30 min hold befire dropping off rental he never pocked up. I filled the truck up and dropped off on the 8th of October..at 4pm i seen a charge of over 107$ dollars try and come through. Why was he charging my card? He didn't reach out amd call and twlle anything o took pictures of the truck odometer and the cab and rear of the truck was clean. Im not paying the fees until i get a explanation.
Isaac VLaron w very friendly helpful I will come back special thanks
Reza ALaron w helped very good thank you uhaul
muhammad kThe whole team was professional today thanks
dante tThe vehicle’s odometer was faulty, incorrectly recording over 200 miles for a trip that was less than 30 miles.
Ibrahim HGreat service the guy named Laron W was a pleasure very professional I must say keep up the good work
dieudonne kThe pick up was fine. Problematic drop off and refund.
Aniesha SWhen there is a long line and you Echeck in, employees can ask if anyone needs the key to the rented U-Haul instead of waiting in line while they help another customer. Each interaction is well over 15 minutes. Pick up time was @9:30. I arrived on time. Did not get my keys until 10:30
Angelica LMore selection of furniture dolly’s
Richard ARon is the best guy
haoming zThey are friendly and knowledgeable about the work
Jose SI had a great experience with the service, they did an excellent job.
Vincent MFirst time I pickup employee ask for me to load the truck and trailer.
David MYour staff at the Hayward (jackson st.) facility were knowledgeable and helpfull.
BRIAN RI was at the location at 6:45 AM to pickup a trailer so that I can get on the road before traffic but the worker that supposed to open the door for business didn’t come in until 7:25AM. Wasted my time.
Sunil DI have book a reservation and I got $50. I didn’t get that yet so I had to get a different truck and then today which is October 3 they didn’t have any trucks but a 20 inch 10“ or a 26 footer that will slow on staff the line was long I asked for a dolly. The guy didn’t add my dolly. I drove back, asked for my dolly and then he said they didn’t have no more. But it’s only one good guy that worked there. I’m not racist, but it’s the black guy that worked there.
Angela DThanks uhaul very polite gentleman helped on my return Laron think his name was
SYED sEverything is always fine
Carlos ANice
Jordan TUm I'm glad that there was a parking spot available because I did not want to drive to another location. I had already put $25 in the tank before getting there and did not want to have to put more in there if I had to drive to a different location.
TOMISHA ONothing, the team on this location is just A+ and i know the next customer will enjoy that…every crew member play a important role to make sure that
Carlos AI had such a great experience renting a van from Laron! He was incredibly helpful from start to finish. He made the pickup process easy, answered any questions I had, and was just as helpful when I returned the van. Everything went smoothly, and his friendly, professional customer service really stood out. It’s always nice to deal with someone who genuinely makes the process stress free. I would absolutely rent from Laron again and highly recommend him!
Tristan RLaron has been amazing always best customer service and usually don't see this anymore , thanks again !
Navneet BLaron was awesome, very helpful and caring. Everything was fast and smooth.
Igor ILaron always great provided excellent customer service. A very nice guy. It's always nice to see him there when I rent.
Marsha PThank you was helpful
cleotilde vLaron was the best worker
Richard WProfessional and courteous
Pradeep NThe location I was scheduled to pick up my rental at was closed and there was no truck for me to pick up with contactless pick up. I called uhaul and the woman I spoke to said I should have called her sooner to tell her that. I called when I arrived at my pick up time. Then she said the truck wasn't returned so I should have notified her that it wasn't there. She changed my pick up to a different location ( Jackson Street). Then there was a nail in the tire so I called your roadside assistance to help out and it was going to be an hour and a half to 2 hours, which is ridiculous.
DANIELLE GThe truck I rented was good, but mover labor experience was terrible, we waited all day and but they didn't come, so I had to extend the rental time and pay extra money, I found another mover labor and moved it
Mustafa YClean out trucks . I have roaches now all over my new apartment. We are clean individuals and the apartment didn't have any rodents prior to us renting the truck
Arnold RQuick, easy and pleasant
Sydney SThis was a 1-way rental. The originating site did not know where, specifically i was to drop off. I pulled into a u haul location very close to where I should have dropped off and asked, "ok to drop off here?" They indicated sure no problem. Two days later Uhaul was asking where their trailer was. After explaining the situation it was agreed that I returned the trailer...perhaps not at the correct but close location. This was a result of the originating location not knowing my return location and t he receiving location not checking my contract to ensure the correct return location.
JEFFREY HI am a repeat customer at this location and always am happy with my rental, supplies and TOP KNOTCH customer service from Laron the onsite manager! Very professional and accommodating!! Thank you for being my rental yard of choice !! ⭐️ ⭐️ ⭐️ ⭐️
Michelle PThe young man in the returns hopped up to help me while I was still pulling in. I explained I was checking in yet but needed to rent a hand truck because one was not available when I picked up the truck. He set me up with a dolly and explained the after hours check in. He turned the experience from bad to good.
Carol Slaron was great
Tai HI have a good experience with this location U haul, Very helpful and friendly Thank you
Reza AQuick and informative. Two guys at the desk with a line waiting. But the senior (I forgot to get his name) was quick to recognize a customer and had the line moving. I even commented that he seemed to be able to handle multiple things going on and was sharp. I felt fortunate to have him help me with my rental. I’ll be back here when I need the service again… 👍
Celia FMartin is awesome and had great customer service!!
TAMIE BNothing, the way the associates provide service enhances the benefits of renting at this location; they offer exactly the right help for the needs that bring us to U-Haul, the staff is always excellent.
Carlos AThe service at Hayward location and also the service where we drop off the truck. It was just excellent.
ISAIAS VEsta muy mal su servicio al cliente
JAVIER T