Ron was very helpful and knowledgeable
David NCustomer Reviews for U-Haul of Hayward
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The young man that helped me on march 13th, 2026. Thank you for your kind service.
PHI DFue mi primera ves rentando una Uhaul Saul me explico todo muy bien
SOBEIDA LThank you for your great customer service Saul
TAMIE Bn/a
SHERWIN SLaron did excellent service!
Faro FBuen servicio Saul gracias por la ayuda
DAVID MEvery time I come to this Uhaul I like looking for Saul he is so nice and kind always smiling great customer service he always explains everything to me well with details
GORDON ESaul and Cristian made my move felt like a breeze, was stressing about this move for days but once I went inside this U-Haul they were kind and helpful with everything I needed. These guys are the best! Must of been trained by a professional who also loves U-Haul as well!
Jaime FCustomer service was excellent Laron W. was very professional. Thank you Laron W. For everything you are appreciated.
ROSELLA NI rented a U-Haul truck on February 28 and had one of the best rental experiences I’ve ever had. The staff was amazing—very communicative, accommodating, and genuinely helpful from start to finish. I walked in during a difficult time, and the team really took a lot of weight off my shoulders by making the entire process smooth and stress-free. Every concern I had was addressed quickly and professionally. Their customer service truly went above and beyond, which is something you don’t see often anymore. I’m very grateful for their help and highly recommend this location and its employees. Vanessa Lucchesi Hurtado
VANESSA LGreat people, very helpful, very knowledgeable.
CHRISTOPHER HGreat service and great attitude
Makieya aAll of the representatives from Check - Out for the van to Check - Back In were excellent...Lovan was exceptional as were the 2 men that helped me rent the van.
HOPE MTrailer not clean at pickup. Still needed it due to time. Only one staff at morning drop off. Ended up detaching trailer myself and did mobile check out process. Trucks are trailers all over at drop off
EDMUND HStaff was particularly helpful and kind.
ANNE OReally long wait to get the trailer. Would not get from that location ever again.
JON PThere’s nothing to improve you allowed me to drop it off after hours which really saved me
arturo mI was able to complete my drop off through the app. They were very busy as soon as they opened but the African American guy was still able to answer my question while helping another customer. I didn’t have to wait in the long line and when I was done he was able to acknowledge me, take my key and I was out of there very quickly.
ERIKA FLaron was so helpful and polite. Made my process renting the vehicle very convenient and he also took the time to clean the vehicle out for you before I left. He also let me stay in the vehicle until my ride arrived.
SATIFAH MLaron made the process smooth
George PThe customer service was great, the truck however was really rough (bumpy). Don’t know if the truck has a shock issue or tires were unbalanced, it was just a really rough ride. For those who have a back issue, please beware.
DARREL SI was overcharged when I returned my truck to **U-Haul** in Hayward on Jackson Street. My drop-off time was 7:00 AM. I arrived at 6:50 AM and went inside, but the clerk said they open at 7:00 AM, so I waited outside. Around 6:55 AM, he came out and told me he would charge an extra $20 for an after-hours drop-off. I told him it was only a few minutes early and that I could just wait until 7:00 AM to return it. We had a disagreement, and he seemed upset for no reason, like he just wanted to charge more. I rented the truck for 3 days and already paid $150 in advance. I only drove 100 miles, but I was charged an extra $199. I feel like I was overcharged. I didn’t argue more because I was very tired from moving and just wanted to go home. I hope they review my bill and refund the extra charges. The customer service was disappointing.
SAHAB SExcellent customer service, no wait time returning my vehicle. Will do business with them again!
MORGAN ZThe two workers Christian and Saul where both great with customers service working fast to get the line down best Uhaul customer service in Hayward
DONOVAN SLaron has the best customer service. Knows exactly what hes doing and gets you in and out in a timely manner. He ensured the van was extra clean before my departure.
TAYLOR JIt was my first time using a U-Haul. Everything went smooth and was very easy to rent it. I’d definitely use this again.
BETSY HGreat Service!
TAMIE BThe vehicle could be cleaned inside as well
LUCIUS HThe employee Saul was excellent great customer service knew how to break it down my bill took he’s time explaining it to me I will recommend this place to more family and friends
Charles KThe customer service I received from Laron W was impeccable. My first ever uhal experience went from scary (as I was moving alone) to MERRY! He was so very helpful and informative and made the process so smooth. As much as I hate moving, I almost can’t wait to do it again if I could have the same experience with Laron!
HOLLY TNot a thing. This rental was flawless.
TERI MGreat customer service
AIYESHA SBetter customer service, professionalism, and product training of all yours employees. In addition, keep your employee, Laron from behind the counter helping customers until he’s completed extensive customer service training, including how to approach and speak to the public.
LINDSEY HRon was great!! Friendly, helpful and personable.
Rebecka HMartin and Laron was great with the service of pick up and return fast an efficient.
ONDREA CThe owner was fantastic!
PATRICIA SBeen using this location for a number of years. Haven’t had any issues here. Staff is friendly and gets in and out pretty quick. Also, they typically seem to have what I need.
GARY CLaron was thoroughly helpful from the start until the end of the rental. He was very informative and answered all the necessary questions that I had in order to have a smooth renting process. Will highly recommend Laron next time around. Was in and out within minutes. 10 stars Laron
Juan MSaul is very professional and has a great sense of humor. He is a great communicator with great customer service. I would definitely come back to this location again. I would highly recommend family, friends, etc. to rent U Haul Service!
GLEN RLaron is the perfect example of customer service.He assisted and took care of everything with speed but with quality. He always checked in on customers waiting and had a great attitude.
Frank VJackson always has great customer service
Dennis RThere was a lot of people and only one clerk
JOSEPH ENothing
BRIAN FCustomer service provider was great but he was working alone and as always many persons had issues that needed to be resolved. He was one and patient with everyone.
MARTIN MHello Uhaul this was my best experience I’ve had in a while I had a reservation today for 12 for a tow dolly and I decided to come early at 6 am and Saul asked me if I had a question I told him I had reservation today at 12 and he never hesitated to help me out he checked if it was open he told it was and got started with my contract Saul and Christian where the best customer service thank you guys for the hard work
SEGUNDO CI been coming with Uhaul for a while now and the customer service I always get makes me wanna come back it never fails me the the rep named Saul is always on top of he’s stuff great work thank you
DAKARI BFast, friendly, and excellent customer service!
MARIA DGreat customer service
AIYESHA SBroken rail. Unable to secure furniture
CARLOS CThe gentleman name Laron was awesome
FRANCESCA RThis was a easy to do. No problem
RAYMOUND JVery nice people everything went great
FALECHIA WSaul and Martin service were excellent We will be back because of excellent service
TIMOCI Lthere was a very long wait but once i was helped, they were kind. none of the extra items i ordered was available though including blankets and a hand truck. having to coordinate a hand truck elsewhere was challenging in my time frame.
KRISTIANNA ANothing. Everything went smooth. Very pleased. The associate who helped me was very friendly and helpful.
TOBY ELeron was very professional and courteous.
WAYNE CSaul very friendly and gave us all the assistance we require Highly recommended
Timoci LSaul is very friendly and helpful, i would recommend this place to family and friends when they need Uhaul rental
CUONG LI forgot how busy this location can get Saul was moving fast martin was also these two gentlemen are very impressive at there work I was amazed on how fast they where getting customers in and out they had the best customer service I’ve seen
DIONNA AI say they're the greatest especially Saul and Martin
DANIEL AThe employee Saul received well when we where doing to my contract and explained everything well to my understanding and when I returned he kept a smile good customer service
Melinda TSaul was excellent good customer service my first time with Uhaul it was a fantastic experience
DEEPAK DNothing
Donte GKeep doing what you’re doing - that is to say , what you already do so well. You guys are the best
MARSHALL PDid not interact with any personnel, after hours drop off.
Keith D.
JIAHUI LSaul was excellent he got me in and out fast he had great service
WILLIAM NSaul tiene buen servicio me atendio muy buen y muy ambable gracias
MARGARITA GLaron. W, the rep that helped me was vert helpful for the release of the truck and the return, no hassle.
DENNIS MWhen I reserve at one location (Dublin), it would have been nice to have communication prior so I was at the right location. If my reservation was changed from my original reservation, not by me. I should have been given some sort of discount for inconvenience. Both locations Dublin and Hayward were professional and helpful.
MICHAEL ELaron and martin was a great help thanks
Junal ALaron and Martin were absolutely amazing—top-tier service from start to finish. Professional, attentive, and genuinely helpful. I highly recommend this location, and if you’re lucky enough to work with Laron, relax—you’re in excellent hands.
Wileisha L