Customer Reviews for U-Haul of Koreatown

4277 reviews

1600 S Western Av   Los Angeles, CA 90006
(Western & Venice Limited Parking)

(323) 731-3171

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(323) 731-3171

1600 S Western Av
Los Angeles, CA 90006
(Western & Venice Limited Parking)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

DEMETRIUS M. 
Rating:
5.0

Customer did not leave a comment.

Yun C. 
Rating:
5.0

Customer did not leave a comment.

AARON H. 
Rating:
5.0

Customer did not leave a comment.

Micha L. 
Rating:
2.0

The chaos of the traffic and lack of space at this location made for a very stressful drop-off of the 20' Uhual truck.

Alex P. 
Rating:
2.0

Just as is like the other FAST FOOD RESTAURANT. They don't care !!

TOMIO O. 
Rating:
5.0

Perfect customer service..nothing bad that I can say..Definitely will rent from this location again.

gerson N. 
Rating:
5.0

fast service. thank you.

PETER C. 
Rating:
5.0

Emergency lights driver not work

EUGENIO F. 
Rating:
1.0

The male employee connecting my trailer was extremely rude, to me, and to the day laborers waiting in the parking lot. His comments were degrading to the men, and for him to do this in front of a customer makes me believe that this is a normal behavior. As a Hispanic man, I felt angry to see how he was forcing the men to stand in the sun, just because he didn't want them sitting in a shaded area. He then was very rude when testing the lights on the trailer. I will never return to this location, I will rather drive further to the next location.

dilmer C. 
Rating:
5.0

Customer did not leave a comment.

Jeff H. 
Rating:
5.0

Great checkout. Fully stocked with all the supplies. My truck was clean and everyone who courteous, from checkout to the return.

GLENN G. 
Rating:
5.0

Have the store open up earlier and stay open later.

tommy Q. 
Rating:
2.0

Office frontdesk is rude and unhelpful.

JONG H. 
Rating:
5.0

Excellent service !!!

Paul K. 
Rating:
5.0

Customer did not leave a comment.

JACK B. 
Rating:
4.0

Customer did not leave a comment.

DAMONE B. 
Rating:
5.0

Customer did not leave a comment.

DAMONE B. 
Rating:
5.0

Very friendly Staff. Keep up the Great Job!

Donna W. 
Rating:
5.0

Marisol was the BEST. she was extremely helpful and made our experience so pleasant.

Ato B. 
Rating:
5.0

All good

William U. 
Rating:
4.0

PLEASE, MAKE CUSTOMERS SAVE THE TIME

PETER C. 
Rating:
5.0

I should have been given money back for putting extra gas. They give credit at Enterprise for that.

RYAN S. 
Rating:
5.0

Everything was good service.Thanks lot

Bayaraa M. 
Rating:
5.0

Customer did not leave a comment.

FABIOLA P. 
Rating:
5.0

Customer did not leave a comment.

Timothy M. 
Rating:
4.0

Service it Depends On Who Is On Duty. The Last Service Was great.

Raymund W. 
Rating:
5.0

Good

Otgonbaatar S. 
Rating:
4.0

The truck I rented had pet fur on the seats and pet food pellets. It will be wise to double check the cleanliness of the inside of the cab for the next customer especially during this pandemic, a disinfectant wipe down wouldn't hurt.

Josue P. 
Rating:
5.0

Everything was clean good condition great service

Carmen M. 
Rating:
3.0

Window washer was out and the inside was not cleaned. I had to wipe and clean with dampened towel.

ROBERT A. 
Rating:
3.0

Needs more improvement in courtesy and customer service.

Giovani A. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN T. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN T. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN T. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN T. 
Rating:
2.0

PLEASE PAY ATTENTION TO YOUR BILL CHARGES! LOOKS LIKE U-HAUL LIKES TO EASILY ADD UP THE BILLS, SUCH AS GAS, MILEAGE, AND OVERNIGHT CHARGES TOO. EXAMPLE: 1. Gas Tank was filled full. Returned accordingly. Photos taken. Got billed as tank 1/3 full. And charged over $90?? 2. Uhaul truck was returned same day evening before 9pm. Was noted truck was returned at 6am?? Are you practicing over charges purposefully, and if Customers don't claim it or notice, you will auto charge it? Quite a bad business practice!

ji L. 
Rating:
5.0

Parking.needed

Shirley R. 
Rating:
5.0

Customer did not leave a comment.

KEVIN H. 
Rating:
4.0

Complementary water for customers!

JUSTIN V. 
Rating:
5.0

Nices and fast services

LUIS M. 
Rating:
5.0

Customer did not leave a comment.

anthony O. 
Rating:
5.0

Super helpful girl with braids at the desk.

Mark H. 
Rating:
4.0

Customer did not leave a comment.

Raymund W. 
Rating:
1.0

There is gangs inside after hours to return the truck, its not safe place after 5 pm sundays Weird people inside of the place to return the equiment

Celina P. 
Rating:
4.0

Customer did not leave a comment.

ERIC A. 
Rating:
5.0

Good good Nice

Otgonbaatar S. 
Rating:
5.0

somewhere on the site it needs to be stated that non contact check out can take as long as 30 minutes.

LA W. 
Rating:
3.0

The lady I spoke to over the phone was very helpful and walked me through the process. The location had shady characters hanging around on property. It was after hours

Hari Har K. 
Rating:
1.0

I had bad customer service experience today. I was returning one way rental trailer at this location. Associate Paul Jimenez ask me to tip him multiple time throughout returning proccee. Which made me very uncomfortable. Be aware of Paul Jimenez.

DIXING Z. 
Rating:
5.0

Customer did not leave a comment.

RICARDO S. 
Rating:
5.0

Keep it up guys!

CHARLITO B. 
Rating:
5.0

Customer did not leave a comment.

MIGUEL S. 
Rating:
5.0

Customer did not leave a comment.

Edwin P. 
Rating:
3.0

Customer did not leave a comment.

Nikki I. 
Rating:
1.0

Charge vehicle batteries before renting!!!!??? My vehicle had a dead battery that needed multiple jumpstarts. Your phone customer service is slow and useless. Your roadside assistance is also useless.

KATHERINE I. 
Rating:
3.0

Some of the employees need more training on customer service.

DIANA E. 
Rating:
5.0

Todos los empleados son muy amables , siempre rentó en este lugar y siempre he tenido un trato exelente y los trailers siempre muy limpios Gracias 🙏

IVAN C. 
Rating:
5.0

Todo esta exelente

JUAN A. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH C. 
Rating:
3.0

Estimate bill was 72 and I ended up paying 92. I did not drive for more miles than the ones considered in the estimate so I wasn't happy that the real cost was so different. I think you guys need to improve how you estimate costs or something.

ITALO L. 
Rating:
5.0

Customer did not leave a comment.

Noah C. 
Rating:
1.0

Totally sucked

jose S. 
Rating:
5.0

Muy satisfecho con el cervicio por eso soy cliente

ELMER A. 
Rating:
5.0

Customer did not leave a comment.

DAVID K. 
Rating:
5.0

thanks so much for free cancle that I changed pickup location dued to mis understanding of uhalt app.

HYUN S. 
Rating:
5.0

Great customer service!

DAYANA G. 
Rating:
1.0

I wasn't helped for about 20-30min when returning my uhaul. And they helped out people who came after me first.

ANTONIO G. 
Rating:
5.0

Everything went great thanks!

Shana C. 
Rating:
4.0

Customer did not leave a comment.

CIRILO A. 
Rating:
3.0

Customer did not leave a comment.

Jonathan G. 
Rating:
5.0

Customer did not leave a comment.

JULES C. 
Rating:
5.0

Customer did not leave a comment.

HARBIABDULWARITH N. 
Rating:
5.0

Great management & customer service Love this location it's very clean and efficient!

JENNIFER G. 
Rating:
2.0

Many of the employees were short winded and rude. They did not seem to want to offer help, and they manage the location horribly. Customer parking is full of employee cars or empty uhaul trucks. Bad customer service.

GIOVAHN B. 
Rating:
5.0

Manager and staff are great

Walter R. 
Rating:
5.0

You are doing right. Just keep up. Cheers

MARIO G. 
Rating:
5.0

nice people working there very friendly. they said they wish they had more customers like me.

CARMELO S. 
Rating:
5.0

Customer did not leave a comment.

MATTIE R. 
Rating:
5.0

very happy

tony A. 
Rating:
5.0

Keep up the good work!

SHELONDA P. 
Rating:
5.0

Customer did not leave a comment.

OSCAR S. 
Rating:
5.0

Customer did not leave a comment.

NATHANIEL B. 
Rating:
5.0

Great service pleasant staff

Miriam Denise J. 
Rating:
5.0

Great Customer service offered at this location. They are very professional friendly efficient and quick to get you out the door.

Jennifer G. 
Rating:
5.0

Customer did not leave a comment.

YO C. 
Rating:
4.0

Customer did not leave a comment.

Yanavith G. 
Rating:
5.0

Staff was awesome. Thanks for the awesome experience.

DARRYL S. 
Rating:
5.0

As always, this location never disappoints.

Joshua A. 
Rating:
5.0

Customer did not leave a comment.

CARLOS G. 
Rating:
5.0

Great service by the team members

Phylicia G. 
Rating:
3.0

There is no parking inside....

WILBER N. 
Rating:
5.0

Good customer service:)

Joel N. 
Rating:
5.0

Great service

juan H. 
Rating:
5.0

Your app needs improvement, I will rate the U-Haul app 1 out of 100.

JUAN S. 
Rating:
5.0

Lower mileage costs for long moves and allow for multiple day local bookings online.

Paul K. 
Rating:
3.0

Help understanding how the truck works without rushing us out the door

Deborah S. 
Rating:
5.0

Customer did not leave a comment.

DIEGO M. 
Rating:
2.0

I ordered a furniture dolly and furniture sheets and they were not given to us. We used the App so we wouldn't have to stand in line near other people, but the employees did not let us pick up the key and laughed at us as we walked towards the back of the line.

Jeffrey S. 
Rating:
5.0

Customer did not leave a comment.

JOSEGABINO E. 
No reviews have been submitted for this location.

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