Customer Reviews for U-Haul of Landa Park

4,670 reviews

920 IH 35 S   New Braunfels, TX 78130
(@ Huisache Ave)

(830) 629-5831

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(830) 629-5831

920 IH 35 S
New Braunfels, TX 78130
(@ Huisache Ave)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very professional and friendly! The price was perfect! Thanks

elijah J. 
Rating:
5.0

Customer did not leave a comment.

Charles W. 
Rating:
2.0

The only reason there are not 0 stars is due to the staff. This whole experience was otherwise ridiculous. When I made the reservation for 6/9, it was stated in the reservation that I had until 6/12 to load. When I arrived at Landa park I was informed I only had that day, 6/9, to load according to whoever dropped the box off. The reasoning being Landa Park does not deal with U-boxes and does not have the space for the U-Box. So why was Landa Park even a location option to book a U-box at? After dealing with scheduling, they had the box stay an extra day so I could load it with ALL of my stuff, which was the reason for getting this U-box in the first place, you know, to transport ALL of my belongings. The box made it to the destination promptly. It was delivered to my location for unloading, and only a day was allotted to unload. I mean thank goodness everything worked out for unloading because that window was also small. Then come to find that the locking mechanism for the U-box is only secured with four screws that could easily be removed allowing for the box to be opened wherever someone has a Phillips screwdriver. A stool was broken inside the U box as well as some kitchen ware. I will not be using this service again nor recommending it to anyone due to the inconvenience and anxiety it induced in an already anxiety riddled situation.

Jessica E. 
Rating:
5.0

Customer did not leave a comment.

Randa O. 
Rating:
5.0

Personnel were great.

Sherman M. 
Rating:
5.0

Seth is Absolutely 💯 customer Service and very knowledgeable informative for my Husband and myself and gracefully welcoming us witj his presence smiles and would recommended to our families thank you so much my husband retirement military Airforce 82 years old drove the truck and safely going to get loaded from San Antonio to our new home New Braunfels and only us 3 of us helping each other loading took us much longer with my bad knee his shoulder injuries we managed with dolly helped us tremendously. Once again thank you so much for amazing service Seth done for us and understanding ❤️ Ellen and Bruce

ellen J. 
Rating:
4.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

The only problem was the transfer of driver license front and back didn't transfer ti the shop computer and we had to do the process multiple times to get it to work. The service techs say this is a common problem so you might have your IT people look at their software and process. I delayed my check out process about 10-15 minutes. The service techs at the counter were great and very helpful.

MICHAEL Z. 
Rating:
5.0

Customer did not leave a comment.

Jennifer R. 
Rating:
5.0

Customer did not leave a comment.

MargaretAlaine C. 
Rating:
4.0

Customer did not leave a comment.

Daniel M. 
Rating:
5.0

Everything was smooth and efficient. No glitches or hitches.

James H. 
Rating:
4.0

Have the vehicles clean the van had a bunch of animal hair and fleece and the van was very dirty and needed a good washing thank you

Arturo E. 
Rating:
3.0

Small lot, crowded. Good service

Chris D. 
Rating:
5.0

Customer did not leave a comment.

GRANVEL M. 
Rating:
5.0

Like it the way it is.

Edna J. 
Rating:
3.0

Customer did not leave a comment.

Tyler C. 
Rating:
4.0

Customer did not leave a comment.

Steven W. 
Rating:
4.0

Customer did not leave a comment.

Karen J. 
Rating:
5.0

Customer did not leave a comment.

GINA W. 
Rating:
5.0

Second time to use this location. Super fast service. Those men work hard and fast

Reanna W. 
Rating:
5.0

Customer did not leave a comment.

GATTIS G. 
Rating:
5.0

Customer did not leave a comment.

Sonny A. 
Rating:
5.0

The service was prompt and efficient all my questions were answered well.

Paul M. 
Rating:
4.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

craig M. 
Rating:
5.0

Everything was great keep up the good work.

James F. 
Rating:
5.0

just did the afterhours drop off/key drop in box. i did receive the final statement 1 thing in the morning with no issues. that was nice.

TYRA L. 
Rating:
4.0

I pulled up and he was outside to help. And working by himself from what I could tell.

Brandon G. 
Rating:
3.0

The size of the rented trailer was charged as and marked as 5ft x 9 ft but the width of the trailer is actually 4 ft. This limited our ability to have the space needed for the move. The pro is that this location had a large inventory. The uhaul employee was helpful with help repairing the faulty wiring on the trailer. The staff was friendly.

Samuel P G. 
Rating:
5.0

The vehicle was as clean as it could be for 111,000 miles. It is getting old and tired.

Gary H. 
Rating:
5.0

Best U-Haul experience I have ever had. All 4 of their team members were fantastic and super helpful. Highly recommend this location.!!

Michael Q. 
Rating:
4.0

Customer did not leave a comment.

Gary C. 
Rating:
5.0

End the price gouging.

forrest W. 
Rating:
5.0

Uhaul helpers broke my headboard, my chest dresser drawer as it was loaded on its side on top of another dresser, dented the refrigerator door. Have not even opened valuable boxes of china..

Crystal S. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey W. 
Rating:
5.0

Customer did not leave a comment.

JOUSIF B. 
Rating:
5.0

Customer did not leave a comment.

Joyce H. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
4.0

The 15' truck I rented was in need of overall maintenance. The alignment was out causing the truck to pull to the left while driving at highway speeds. Creating an unsafe condition. Also, the vehicle would shake when approaching highway speeds indicating tires may be out of balance or worse, related to alignment (caster, camber, toe). AC worked great though.

John E. 
Rating:
5.0

Please check the driver's side mirror. It would not stay in place, especially under vibration.

Rodrigo B. 
Rating:
1.0

I'm not sure who the guy that helped us was but HE WAS VERY FUCKING RUDE. I will never come to this location again.

Patricia S. 
Rating:
5.0

Customer did not leave a comment.

Rodrigo V. 
Rating:
4.0

Quick and friendly

Mark C. 
Rating:
4.0

Fix your vehicles, several needed repairs.

Patrick M. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

KATHERINE V. 
Rating:
5.0

Please be sure to hand receipts for future boxes if not used credit. Drop off was excellent in helping find that for me!

Vincenzo V. 
Rating:
4.0

Customer did not leave a comment.

Pearl J. 
Rating:
5.0

Professional courteous knowledgeable thanks!!

Phillip W. 
Rating:
5.0

Customer did not leave a comment.

Daniel M. 
Rating:
4.0

Customer did not leave a comment.

Andrew H. 
Rating:
5.0

Nothing I can think of, all went smooth.

MARK S. 
Rating:
4.0

Spent 15 minutes waiting to pick up a online reservation. Store seemed understaffed.

Matthew M. 
Rating:
5.0

Great customer service! Friendly staff!

Melissa S. 
Rating:
4.0

The brakes on the 15 truck were bad, they need to be fixed.

Patrick M. 
Rating:
5.0

Customer did not leave a comment.

Scott J. 
Rating:
5.0

The pick up and return was quick and convenient.

Charles S. 
Rating:
3.0

Dropping off was fine. I was greeted shortly after arrival and the staff seemed friendly and helpful with my return of truck I used.

Jason D. 
Rating:
5.0

Customer did not leave a comment.

Joshua C. 
Rating:
5.0

None

Granderson A. 
Rating:
4.0

Personnel fine, U-Haul software needs major improvement.

BOB J. 
Rating:
5.0

When checked out, I feel like the customer service could have been better. The guy didn't even walk out to show me which truck, I had to click the alarm to figure it out. When I got to the truck their was equipment surrounding the truck and I had to move it myself so that I would be able to leave.

Nanci Z. 
Rating:
5.0

Customer did not leave a comment.

David A. 
Rating:
5.0

Customer did not leave a comment.

Keith K. 
Rating:
4.0

Customer did not leave a comment.

DALE W. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
4.0

Nothing

raymond R. 
Rating:
5.0

Customer did not leave a comment.

Jason M. 
Rating:
5.0

Customer did not leave a comment.

Alexandru B. 
Rating:
4.0

Customer did not leave a comment.

Kyle M. 
Rating:
5.0

Customer did not leave a comment.

Keith K. 
Rating:
5.0

Excellent and friendly service!!

Walter D. 
Rating:
5.0

Customer did not leave a comment.

S Gregory M. 
Rating:
2.0

This location is too small for the size and number of trucks/trailers. If Uhaul cares about safety, something should be done to expand this location, or reduce the number of items it can contain. I was hooked to a trailer and had to have a dumpster moved in order to get out. And then I had to worry about cross traffic due to going into the street behind parked uhaul trucks. Safety is a huge issue here!!!!! Only for closeness would I recommend this location to a friend.

Larry P. 
Rating:
3.0

Needs more staff. The guy that helped me was cool and friendly but he was the only one there and it was so busy, I had to go back a couple of times because of things missed. I don't blame him but definitely needs more staff/help. Lot was unorganized since again he was the only one there trying to get returns processed and rentals out processed. A positive was that hours drop off was easy and I did like that since I wouldn't have to worry about the trailer in the morning after a long day of moving. Would have given a better rating if I didn't have to go back as many times as I did and of the lot was more organized

Dominic C. 
Rating:
5.0

Website to drop off after hours was not working well. Had to do serverL attempts to log in.

Mersadies D. 
Rating:
2.0

The major complaint I have is that while connecting the trailer and then loading the car, the representative left to go help other customers, making me wait…but we had another appointment that he almost made us miss. Why would I wait when I was the person to be helped?? Also, this location is NOT good for drop offs and pick ups of large trucks and trailers. There is an old gas station across the street, and this location should invest in that area to store their large trucks and trailers to make it SAFE and easy for the customers!!!!!

Larry P. 
Rating:
5.0

Customer did not leave a comment.

Samye F. 
Rating:
5.0

Customer did not leave a comment.

Richard R. 
Rating:
5.0

Customer did not leave a comment.

Stephen J. 
Rating:
4.0

Trailer area of the lot was hard to back a trailer into, being able to pull thru would have been helpful

Nathan B. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH K. 
Rating:
5.0

Amazing customer service!

Lavinia G. 
Rating:
5.0

Customer did not leave a comment.

Holly H. 
Rating:
4.0

It's a tight fit, but both young men on duty were very helpful and accommodating.

Carol L. 
Rating:
1.0

Customer did not leave a comment.

Mustapha N. 
Rating:
5.0

Customer did not leave a comment.

Ben H. 
Rating:
5.0

Prompt friendly service!

GARY C. 
Rating:
5.0

Elijah was very helpful, friendly and to the point. Great experience.

Robert S. 
Rating:
5.0

Everthing went well

Samuel A. 
Rating:
1.0

better training in customer service

juanita E. 
Rating:
5.0

Just want to say Rob Chaney did an excellent job of helping me find the right truck for the job, went above and beyond to help, couldn't be more grateful!

Christopher G. 
Rating:
5.0

No suggestions.

RICKEY B. 
Rating:
5.0

Team was great!

Curtis H. 
Rating:
5.0

The guy that helped me was great! He explained everything and was courteous.

Chris N. 
Rating:
5.0

Customer did not leave a comment.

JOHN B. 
Rating:
5.0

Seth is always helpful,kind, professional.

Robert Q. 
Rating:
4.0

Customer did not leave a comment.

JOHN S. 
Rating:
4.0

larger lot, not a ;ot of room to park

Linda M. 
No reviews have been submitted for this location.

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