Customer Reviews for U-Haul of Landa Park

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul of Landa Park

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Robert B.
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The technician was excellent!

Scott H.
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Customer did not leave a comment.

MATTHEW N.
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Customer did not leave a comment.

CYNTHIA ANN K.
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Customer did not leave a comment.

Margarita G.
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RICHARD J.
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Keith S.
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Eric C.
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Our truck was solid and got us and our belongings safely to our destination, over 2000 miles away. We are very grateful.

CESAR S.
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Uhaul company is as close to perfect as can reasonably be. I have been using Uhaul since 1984 and every single time it was an awesome red carpet treatment. Will not use any other moving rental service.

Michael F.
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Customer did not leave a comment.

CHRISTINE H.
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Customer did not leave a comment.

Winston C.
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Jennifer was very helpful!

Lisa W.
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Customer did not leave a comment.

Spencer W.
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Pulled up to drop of truck, parking lot completely full, trucks parked down a residential street so we parked behind them. Went in to drop off keys and lady was very rude about where we parked, and told us to “park in the parking lot” the uhaul lot was full but she was referring to the parking lot of an abandoned gas station that NO other uhaul or uhaul related things were in. Wish uhaul could have called and told me this location was full and to drop off elsewhere.

SHARMA JOCELYN S.
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You can't possibly improve on Star. She was amazing. I was flustered and she was so sweet and calm and so helpful.

JAMES H.
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I was told I could drop trailer any place I wanted by renting location because of previous issue. Agent said I was given another location in the area. Your agent called and was able to change drop off location.

Wade S.
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Customer did not leave a comment.

Paul L.
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The air conditioning in the truck failed about a fourth of the way into a two-day, 1,200-mile trip. I had to drive three quarters of the way in 90-plus heat with the windows open in heavy Interstate traffic, a deeply unpleasant experience to put it mildly. However, U-Haul did give me a $200 rebate as a result, which seemed reasonable.

James D.
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Customer did not leave a comment.

Brittany G.
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The two gentlemen that I dropped off the trailer to were the rudest human beings I have ever met. They were both upset that I drove forward into the far side of the building instead of parking right up front- hint— there was someone else there picking up a trailer- I WAS TRYING NOT TO BLOCK him in. Common sense!! As one of them was unhooking the trailer, I said “ I cannot back this up where you want it, I'm sorry, but I cannot” he continued to text on his phone while unhooking the trailer- I waited until he was done with his “ text” conversation, and said did you hear me he responded “ yeah”- I said oh well you didn't respond and he just continued to ignore me. I'm sorry, but if you do NOT want to have to move trailers, DONT work at UHAUL! I have been coming to this location for two years twice a month- y'all get money from my business every month for TWO years! I will not be coming back if this is how the customer service continues to be. I will drive to another location across town, just to be treated with respect and dignity.

Bruce H.
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Customer did not leave a comment.

Jeffrey F.
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Customer did not leave a comment.

Christopher D.
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Ashleigh G.
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Lots of vehicles packed together here. But the employees came out and helped me get it all finished. I appreciate yall!

KEVIN W.
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Customer did not leave a comment.

Eusebio G.
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Greg G.
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TAMMIE G.
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connie M.
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Denise M.
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John P.
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richard P.
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Always a good experience and the guys are very helpful.

James W.
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Customer did not leave a comment.

lindsey M.
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Customer did not leave a comment.

KEITH K.
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Customer did not leave a comment.

Joseph B.
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Cargo area should be swept out. The truck should have more than a quarter of a tank of gas to begin with. You shouldn't have to wait in line to receive a key which defeats the person of doing the online check in. There needs to be a lock box so you can grab and go. Any equipment you pay for should be on the truck prior to your pickup time.

Sean B.
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Customer did not leave a comment.

BARBARA F.
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The new manager is very rude and no personal attitude.i rent Van's every weekend and never had a ride person until she arrived,thinking about taking my business elsewhere.im a professional in my own business and would never talk to my employees or customers the way she does.its sad that one person can destroy your business .

Donald M.
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Customer did not leave a comment.

Nicole L.
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Prepare for pickup on time

Ray F.
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Very crowded, very messy. With pre-check in picking up my truck was easy and handled well. Turning the truck in three hours later was a nightmare.I was told to wait in a long line, and did so for 45 mins. An employee finally became available, asked if everything was okay, took the key and told me to have a nice day.

Jenny W.
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The lady who checked me in and out was great! Hard working. Super polite. I wish I could remember her name. Young woman with dark hair. She was awesome!

Zachary C.
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Associates were helpful and remained upbeat even though the location was very busy when i arrived.

BRADLEY N.
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Customer did not leave a comment.

ANDREW M.
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Was not full of fuel when I picked it up, but was told by the uhaul employee that it was, and that I had to return it on full. Need to check your fuel gage before renting it to the next customer.

morgan W.
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Customer did not leave a comment.

DANIEL W.
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Customer did not leave a comment.

Larry P.
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Increase inside parking to drop off trailers after hours. Way too tight to safely maneuver in the parking lot!! For that reason (safety), I do not recommend this location to drop off after hours!

A.L. N.
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NA

David B.
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Have a better, more clearly marked entrance for returns of large trucks

Don D.
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As always an outstanding location.

kenneth L.
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Customer did not leave a comment.

Charles H.
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Customer did not leave a comment.

Burton S.
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Returned equipment after hours.

Edward R.
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The gentleman that checked my truck in was awesome. The rather large lady that sat behind the counter was unfriendly and unwelcoming. I would change my ratings based on her terrible customer service. Again, the guy that helped me was great. Get rid of that lady.

Theresa S.
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I called several times only to be hung up on and not be able to understand the guy when I did get thru. I needed to drop off the tow dolly about 15 minutes after they closed but couldn't get thru to anyone asking the process. And wasn't sure if it was safe to just drop it off. We had quite a fiasco unhooking the car from the RV so we could park at night in the campground. We had to borrow someone's vehicle to return the dolly. I'm not even sure that whole process was done correctly because I never did receive any confirmation or a receipt.

Jessica G.
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More openness about pricing. We feel we paid too much

Shawn C.
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The online "no contact" process of picking up a rental was terrible. It took almost 20 min to get things cleared at pick up.

Stevie B.
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I called UHaul Customer service to change my drop off location. I waited on hold for approx 15 min before I spoke to some one. After waiting on hold again. They said my drop location was change to the Landa Park location. Once arriving to that location they would not help me because the drop off location wasn't change. Their reason was they do not have the room for another 15 foot unless it said to drop off at their location. I call customer service again waiting this time for 25 min for someone to help. I spoke with some got transferred waiting another 10-15 min for someone. Finally, after approx 40 min or more I was able to turn in the truck. Once the location was change they were great. Improve wait time and coordination.

Laura C.
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The Lady was very nice and professional

GREGG W.
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Everything worked fantastically I had difficulty using the app though

CRAIG M.
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Very professional staff

Kyle S.
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I was no given any paper work or documents that I had returned my Uhaul. I asked for one and was told they don't give them out upon return. I wish they did for record keeping.

RAYMOND T.
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Need a bigger lot

RANDALL P.
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Customer did not leave a comment.

LOUIS CHARLES A.
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Customer did not leave a comment.

Dennis H.
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Excellent service!

David H.
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Customer did not leave a comment.

Gloria P.
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Customer did not leave a comment.

mack W.
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Customer did not leave a comment.

Terrence G.
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Customer did not leave a comment.

Lee C.
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Reward the staff for excellent customer service and tell the the reward is for excellent customer service.

Javier R.
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Angel and Star were excellent with the knowledge of the equipment I was renting . Very professional. This is my Uhaul location to go always. Highly recommend it.

Dennis H.
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Customer did not leave a comment.

THOMAS S.
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This location is extremely small and tight access. it was busy when we came to return the trailer and we had to sit across the street for a good 10 to 15 minutes waiting for access Other than that it was great.

Michael R.
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Customer did not leave a comment.

Jeffrey F.
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No issues everything went great

CANDACE B.
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Customer did not leave a comment.

Aleric M.
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Speaking for myself. I found this location, unlike some others , very professional, Friendly and helpful to my needs. Keep up the excellent service so other U- Haul owners can reduce their negative reviews. Treat your Employees good and it'll flow down to the paying Customers.

MELVIN TROY F.
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Location had no moving blankets. I reserved 2 dozen online with the truck fully expecting to have them available at the time of pickup, none were available which caused us to unpack boxes to find protection for our furniture.

Esther T.
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Customer did not leave a comment.

amy S.
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The gentleman who assisted me was great. He was efficient, courteous, and had good suggestions. (Sep 6, 10am)

Phillip D.
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Customer did not leave a comment.

Kandy K.
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Customer did not leave a comment.

Walter F.
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Made a reservation online, prepaid and chose not to purchase the insurance. The pick up location tried to sell me the insurance again and again I said no. The location still chose to add the insurance, and since their printer was down, I didn't become aware of this add on until receiving my email receipt after leaving town. Shady business practice.

DONALD B.
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all was perfect only thing was the printer was down at the location and when the invoice was emailed to me it was a corrupt file i am going to have to go to the location to get an invoice unless an invoice can be re emailed to me don

Marion G.
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Customer did not leave a comment.

SHELTON DALE W.
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Customer did not leave a comment.

Steven F.
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Customer did not leave a comment.

Daniel G.
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NB location is crowded but efficient with current management. Great job!

Clifford M.
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Customer did not leave a comment.

Mathew M.
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Customer did not leave a comment.

JERRY KIMBLE M.
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Customer did not leave a comment.

Jerrel T.
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Have all of the equipment that was requested. Did not have blankets or furniture dolley.

Denis A.
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Great customer service

Justin B.
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Customer did not leave a comment.

Robert D.
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Customer did not leave a comment.

John M.
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Good and quick service.

Roger T.
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Customer did not leave a comment.

Thomas G.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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