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ERNESTO GCustomer Reviews for U-Haul of Landa Park
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Keep up the good work!
ANTHONY FVery knowledgeable and courteous. thank you
PAUL LThe app would not work to check in after hours drop off and it charged me 20 bucks
michael pTrailer had previously documented damage that affected the trailer’s alignment while being towed - trailer trialed to right when in driving straight
MILTON RIts BS I couldn't return extra boxes and tape not used without a receipt. Especially when I brought them and told to bring the excess back.
PERRY ADo not double charge. My card was charged and my son paid when we returned. I need a refund
RHONDA GStaff were great and informative. Answered all questions and helped us get our reservation set up promptly as well as setup the next day at pickup. Thank you!!!
laura sThe gentleman that work there were very professional and polite !
John SGreat group of associates and very professional
Francis AThe staff was very friendly and helpful
Randy VThe guy that was there who turned out to be the location GM was extremly rude and acting extremly bothered. First off not acknowledging that i was there when I asked him about where to do hhokup. So i walked inside and then he came in 5 minutes later and said you pickup outside not in here. Then started complaining I was there at 7:30 am and not at 7:00 that the reservation showed. If this had been my first experience with Uhaul i would never rent there again. However I have rented with Uhaul over 30 times and have never had such horrible service. His customer service is non existent and should not interract with customers. I will never go back to this location ever again.
TIMOTHY TNo improvements needed here from my experience. I have used this location a couple of times and have sent relatives here as well. They have always been excellent.
Thomas LDon’t hire employees that get a satisfaction from being an asshole to customers. & They promised I could return all the equipment but they lied since they saw me in a moment of NEED. Now my credit card is over the limit & I am struggling to pay rent. Those $50 that they were being DICKS about really meant a lot to me. More than it does to an entire corporation! Very disappointed and I will NEVER use UHUAL again.
JUAN RVery quick, helpful and friendly
David MSpace is limited.
JACK DSuper quick turn in. Much appreciated. Thank you.
JOHN TYou guys have saved my business more than once with your wonderful service.
MARIA CBad experience. Appliance dolly paid for but not included. Locking mechanism on right side of ramp was bent and extremely difficult to release to get ramp down.
John BGreat morning crew. Trailer was ready to go at 7am .
ROBERT HThe man at the pick up was condescending and rude. He asked me why I didn’t bring breakfast when I was running behind on picking my U-Haul up.
Courtney WNo improvement needed at this location. Pick up was easy and in a timely manner. Both gentlemen were very helpful and polite!
ROBERT GThe employees were very rude and the location lacks the space necessary to drop off trailers/trucks.
SYLVIA GThe location was a little congested but maybe because of the holidays. The staff were professional and very nice.
Rudolf SGreat service overall
BRANNON MSpeed and friendliness of service . Always prefer his location when needed
Klaus WB had met me with a smile and had been really accommodating while answering any questions I had without hesitation. Another great experience and grateful to have worked with everyone throughout the rental. Thank you kindly
Thomas CDriver mirror was hard to adjust. Had to position all the way forward then twist hard. Perhaps rust or over tightened.
FRANCIS CHe listened to my issue with the odor that had been present. He also listed to a couple of concerns of sounds that I’d heard and was planning to give the truck a good check before sending it out again. Very nice.
PATRICIA PU-Haul Reps were outstanding. Very helpful in rerouting a trailer that was changed from this location to another back to here. U-haul logistics needs to check before sending a customer all over town.
STEVEN SVery kind and helful
CURTIS BReally nice guys and the process to rent and return was quick and easy.
Holly MThe gentleman that returned the trailer with us was super polite and helpful. Great guy.
CHASE C👍
JAIME GVery smooth transition and the customer service was outstanding. I would recommend New Braunfels U Haul services to anyone. Thank you for your help
BRANNON MHurry up and build the new facility. While it is a great location and you should have gotten the old gas station across the street years ago. You have outgrown this small lot. You could still keep as a satellite location with a few vehicles as it is easy to park in H-E-B or the bowling alley and walk to location and not having to worry about leaving your car on the street in front of someone’s house. Looking forward to having the new location up and running.
Richard WEngine light was on along with a warning to check the gas cap. Thankfully I made it to the destination without any problems. I checked the gas cap but the warning light remained on.
DANIEL WFire the asshole with the curly hair!!!!
ELIZABETH HDon’t change anything
ZACHERY EThe Uhaul rep wasn't there and wouldn't show up until after 10am. No clear signage on where to park the truck and trailer. The gentleman at the store was trying to be helpful but it was clearly not his normal duties.
ELIZABETH SI dropped the trailer off Friday around 4pm the 14th got notice today that wasn’t checked in till this morning was charged extra fees. This is the second time I’ve been scammed by a Uhaul location. I will be calling tomorrow to speak with a manager regarding this.
TIFFANY MTruck was the most horrible equipment I had ever rented from uhaul. I could feel each and every bump and pothole on road. Suspension was really bad. It feels like I have back injury from this equipment. I would never get this kind of truck any more from uhaul.
NAYAN GThe U-Haul smelled so bad, and then I went to return it and it took so long. The guy screwed up and they tried to charge me 2K for a Uhaul when I had it for two days. It may of been a mistake but was not handled in a professional manner. I have rented here many times but will not be returning.
Nicholas QKeep up the good work.
Zach STruck was clean and ran great. The online booking isn’t great but overall this location is very good
ROBERT WPick up was Great Justin and Troy where helpful and 5 star customer service! We had issues with final payment. We were unable to complete the contract upon drop-off. So we call and had them notate the account that we would be in the following day. There were 2 counter people. The first counter person was rude. We were trying to explain the situation and he was telling the other counter person no I'm not doing that you do it. It was like he wasn't even trying to figure it out. We felt pushed off and inconvenient for him. This is a very sad experience we've been using uhaul for ever move since 2020 6 times total. Never been treated this way.
Albert NMost of the staff was helpful. But there was one employee that was the one of the absolute worst employees ive ever had help me. As soon as i drove in the lot he cussed at me and threw his hands up.. was no help, and was muttering things under his breath right in front of me. It was embarrassing for him, would hate to be that miserable
COLTON JLocation is really crowded
DeLynn MThe two guys working tonight were very helpful
BRIAN LDrove a total of 87 miles but I was charged for 102 miles based off the odometer reading. Very strange to have an odometer off by that much.
Inaki ATodo fue correcto al entregar el vehiculo
JAIME CFast and easy - thank you!! So helpful and informative!!
SHERRY BGreat service and assistance
Anson PThe team was very helpful with great attitudes.
Howard NFriendly staff and vehicle was very clean. Thanks for a good experience
Gary H