Customer Reviews for U-Haul of Laurel

Rating:

3.0

There was no black lights on the truck , was pulled over a few times at night while trying to move . The door an lock didn’t hold good , keep open an was hard to get get open

Rating:

5.0

Smooth and easy process and I really appreciate that

Rating:

2.0

Rude/unprofessional staff, except one dark-skin young man. Not helpful & seemed irritated at questions.

Rating:

5.0

Nice employee

Rating:

5.0

Just continue to Service the Customer as the personnel that took great care of Me when I dropped off the U-Haul Trailer

Rating:

3.0

Fix the mirror! The 10' truck I rented had a loose passenger side mirror. You could adjust it (manually, after climbing over the passenger seat, unrolling the window, climbing back to see if it was good, climbing over to adjust some more, etc etc...come on, how old is this truck? There's no excuse for not having a means to adjust the mirror remotely from the driver's seat!) but as soon as you got on the highway, it would blow out of position, leaving me blind on the right side. This made for a terrifying driving experience. For the sake of the next customer and anyone who might be on his right side, please fix this dangerous situation! Further: the gas tank was at 3/4 when I left the lot. I refilled it to just over 3/4, and then watched the needle drop as I drove away from the gas station. I see from my receipt that I was charged $8.25 for gas. The whole fuel thing feels like a scam. I rent from here frequently, and the tank is never full. That means that when I refill before returning, I have to guess a little, and I always end up overfilling because I don't want to be charged $5+ a gallon. Here's the thing: if I return it short, you charge me $5+ gallon, but I suspect you don't do actually add any gas; you just give it to the next guy with whatever is in the tank. There was a customer picking up at the same time I was that found his vehicle had less than 1/4 tank. So that extra fuel charge is pure profit for you. Please just give us full tanks so we can refill with confidence that we're not paying for more gas than we used. As I said, I rent vehicles 5-6 times a year, and this location is the most convenient, and the customer service is generally good. But I've become increasingly dissatisfied with the maintenance and turnover practices, especially as they impact safety.

Rating:

5.0

GREAT!!!!!

Rating:

5.0

Professional and efficient. Appreciated the rapid processing and finalizing the rental agreement.

Rating:

5.0

The staff was wonderful. Thank you for a hassle-free move.

Rating:

5.0

I appreciate the rental and the availability of the U-Haul 🚚 Truck. Thank you 😊 🙏

Rating:

5.0

Efficient!

Rating:

1.0

The trailer was only rented for 3 hours and returned the same day....vehicle wasn't checked in until next.day and I was charged an additional day now I have to wait to get me money bsck

Rating:

3.0

I had to request that the trailer br swept.Yhey blew toilet clean, They check the lights. But one direction signal was not working. They forgot to give me the packing blankets that I ordered. They called me after I was 20 miles away and removed them from the order.

Rating:

5.0

The only issue we parking.

Rating:

4.0

I would say, further info on the vehicle rented for moving: how long it’s been there? is it well maintained for better performance?

Rating:

5.0

FYI, tell customer when renting the 15ft truck about how the lock on the accordion door needs to be set, so it will not get stuck.

Rating:

5.0

STAFF was Very Helpful and Friendly! THANK-YOU Mr.

Rating:

5.0

Jerome was very professional and knowledgeable in assisting me with my truck rental. Kudos to Jerome for your service and assistance!👏

Rating:

5.0

Jennifer made my U-Haul trailer rental quick and easy. She was friendly, helpful, and made sure I was all set before I left. Great experience — thanks, Jennifer!

Rating:

5.0

The line indicator on the gas was not clear, brought the vehicle based on the paper and the service attendant said it was incorrect. Had to pay an additional $30.

Rating:

1.0

This was my first time renting a u-haul. So, when I was asked by young lady who was assisting us about the mileage. I didn’t know what to say and she suggested 30 and I said that’s fine. But she didn’t really educate me on that. She quoted that it will cost me $143.00., However, when we brought the u haul back she said that I went over my mileage so I have to pay two-hundred and change. I felt like I have been ripped off. That’s my experience. I don’t know if I would like to rent a u haul in the future or even refer someone else.

Rating:

5.0

Outstanding Customer Service

Rating:

3.0

Actual location was average, but most importantly, the customer service was superb! Thank you!

Rating:

5.0

The service I received was friendly, professional, and quick!

Rating:

1.0

I dropped my uhaul off at 8 pm the night before it was due. (Friday at 8 pm, it was due 6 am Saturday.) I was charged $40 for having it an extra day because they checked it in as if I dropped it off after 7 am Saturday. This is infuriating because clearly the vehicle was sitting there before they opened. The QR code wasn't working the night I dropped it off so the app told me to put the keys in the box. Now I was charged $40 for time I didn't even have the damn uhaul. Honestly I think the entire concept of uhaul is a scam. 30 miles isn't enough. The 10' box truck says it fits a 1 bedroom apartment it barely fit my couch from my studio apartment because of the stupid random metal cube platforms on each side of the truck. The website is hard to navigate to see if there are any other options but of course it's meant to be difficult that's how you scam people out of $250 for having a freaking uhaul for 14 hours. I will never, EVER use uhaul again. My family will never use it. And I will make sure every person I come across who is moving or mentions uhaul, knows that I will never recommend uhaul. Theives.

Rating:

4.0

Provide better entrance signage. The "Do Not Enter" at the first driveway is misleading. It does not indicate that there is another driveway beyond. Drivers turn into the first driveway so the they don't miss the entrance and have to lap the block on the one-way street.

Rating:

5.0

Great customer service, everything on time and organized well

Rating:

5.0

Glad it worked Out! STAFF was Very Friendly and Helpful!

Rating:

5.0

Always a good place to get trucks tks.

Rating:

1.0

Manager is poor. Uhaul was dirty and gas was mileage was not accurately recorded. Other employees were very very helpful so that’s a plus.

Rating:

5.0

Helpful and eager staff when I came in the morning

Rating:

5.0

As always, good service, good equipment

Rating:

1.0

U need a place to park cars!!! They did not tell us in advance that there is no parking at this location. I can imagine that is quite a problem. And I changed location at the last moment

Rating:

5.0

Everything was excellent from the moment we picked up the truck to the moment we returned it. The team was very good at explaining details about the truck and the terms of service.

Rating:

5.0

Excellent service. Love the customer service.

Rating:

5.0

Both pickup and drop-off was quick and efficient.

Rating:

5.0

I will be calling because it looks like I paid $59 a day for a $29 rental

Rating:

1.0

Stop robbing people out there money you put 3/4 of gas in your vehicle and want some one to put 3/4 back knowing costumer will always put more back !!!!!

Rating:

4.0

Red Flag - Representative using personal phone to take picture of my licence. A big security scare and still not happy with the reason given. I hope this practice is ceased immediately

Rating:

4.0

The staff was great, but the lot is very crowded.

Rating:

5.0

UHaul very efficient and reliable service, nice work from the team.

Rating:

3.0

Had issue when returning vehicle, rep charged me for fuel but fuel was actually at level I took it out on. We got into a back and forth argument about fuel level. I requested to speak to a supervisor but he told me the person he was talking to on phone will call me back the next day. I asked for corporate number, he said he didn't have one. So I googled it and spoke to a wonderful rep, who took her time and looked at previous rental to see exactly where fuel level was and processed a refund for me.

Rating:

3.0

I feel that I was charged unfairly after I returned the truck

Rating:

4.0

I have rented at this location numerous times and there is always a long wait to pick up equipment although there are often only one or two customers in line.

Rating:

2.0

Did not make sure vehicle lights where working at night I got stopped by state trooper because my tails lights was not working only when I press the brakes

Rating:

5.0

Everything was good at that location

Rating:

5.0

Having more staff on ground to attend to customers on time.

Rating:

4.0

Quick service at the counter by Tony

Rating:

5.0

Lower the prices back to where they use to be. The motorcycle trailer was a great deal at 15.95 a day now with the increase and protection it was 30 and I only had it for 2.5 hrs. When you don't use a whole day it should be pro rated. Guess I will look to buy my own trailer now.

Rating:

4.0

Truck seemed like it needed servicing a little bit but can’t complain to much honestly it got me from A to B safely.

Rating:

5.0

Very organized and very good customer service

Rating:

5.0

Thank you. My interactions with the customer service reps at this location was excellent. No problems at all. Will use again at this location if I need a U Haul van again. Give you customer service reps a raise, they represent your company well. Regards, Denise

Rating:

5.0

Thanks for your service,help me a lot with closed trailer to protect my cargo.

Rating:

5.0

That’s good thank you for helping me

Rating:

2.0

Black woman grouchy and eating her breakfast over the desk when I arrived. She made me do the app check-in on my phone even though I asked for person at desk. (Last two times the desk staff took necessary images uploaded them, she made ME do this). She was unfriendly and unprofessional. Black man working there that handled my first two rentals was very nice and friendly. The truck was dirty and the moving pads had black grease stains.

Rating:

5.0

The gentleman that helped me was very corteous, polite, and friendly! The cabin was dirty and smelt cigar

Rating:

5.0

There is a wonderful employee there - I forget her name, but she is so helpful everytime I rent. She may be one of the only female employees, possibly a manager. Either way, she is outstanding and the reason I come back to this location.

Rating:

5.0

This was the second location i was sent to. I would appreciate having the equipment available at the original location next time.

Rating:

1.0

The staff at this location are the most dishonest and disrespectful especially 2 young men who both gave the same name when I asked.

Rating:

2.0

Poor customer service