Customer Reviews for U-Haul of Laurel

Rating:

3.0

I tried to get the utility trailer for a KEI van but Uhaul staff convinced me to get the "TOY Trailer". That was a total disaster. Was totally unuseable. The 3 ramps spacing was not good at all. Was IMPOSSIBLE to load the van. Had to abort and drive the van which broke down and had to use AAA to retreive what I should have been able to two on a trailer. So, the rental of the Uhaul truck and trailer was a total waste of money and was UNUSEABLE as a configuration for towing.

Rating:

4.0

When checking in for pick-up location, they did not use the payment information already saved and on-file and I had to insert card into card reader which added a little bit of more time to the overall pick-up experience (not terrible). Only other inconvenience is availability of a utility dolly that I rented online. This forced me to upgrade to the furniture dolly for additional cost.

Rating:

3.0

The employees make a point to explain all the requirements and expectations of the rental: the vehicle must be returned with a full tank, and clean. They also ask you to provide an estimate of the miles you plan to drive and time you will return the vehicle. They also let you know that any milage amount over the estimate you will be charged a separate fee. BUT renters should be made aware that you will get a vehicle that has less than a full tank of gas SO when you return the vehicle YOU are providing UHAL a service because it is returned with MORE gas then what the renters were given ALL payed by the renters. IF YOU CAN SOMEHOW KNOW EXACTLY WHEN TO STOP THE GAS PUMP TO THE EXACT AMOUNT OF GAS YOU RECEIVED THE TRUCK WITH YOU ARE PAYING FOR ALL THE EXTRA GAS OUT OF YOUR POCKET. ....AND if you should happen to return it less then the amount of gas when you rented it YOU will be be charged an additional gas service fee on top of what you did pay at the gas pump so its basicallya no win situationfor the renters. There is no adjustment in rental cost when a renters fills the tank. NOR will they make any exemptions for a minimal milage difference from the estatemated amount the customer gave. I was 2 miles over my estimate. I paid @ $30 dollars extra worth of gas than what the van had when I was given the van that morning AND I will still be charged for the extra 2 miles. What a shitty business! When I asked if any refund on the gas or if the extra gas I provided for them to be applied to cover the 2 miles I was over, told I should have read the fine print. The employees have no problem reading the rental expectations to you BUT fail to mention any of these policies. Plus you dont get a physical copy of the rental agreement handed to you until after you pay. SO renters beware. I will avoid renting from this shitty company should I ever need to rent a moving vehicle every again.

Rating:

4.0

Location was fine. The staff was amazing answered all questions and helped me throughout the app. The app kind of sucked when taking pictures it wouldn’t allow you upload pictures properly took a lot longer to sign in and complete the step-by-step process until photos were properly uploaded you could choose to skip the photos with this car, put you in a situation if there’s any pre-existing damage

Rating:

4.0

The van seats could’ve been cleaned better but other than that no complaints

Rating:

5.0

I am ok in the way this went. Keep doing what you are doing.

Rating:

5.0

Costorma service was very good 👍 and helpful

Rating:

5.0

I made sure the fuel was the same and I was still charged something more. Very disappointed about what could have been a perfect outcome

Rating:

5.0

Desk staff helpful, polite, plesant.

Rating:

5.0

Newer van was very nice.

Rating:

1.0

The front desk lady was very rude this morning & I’ve never been treated this way before & I would NEVER EVER rent a uhual from this location! The old lady from the morning shift to be exact

Rating:

5.0

Great customer support and service

Rating:

5.0

Impeccable customer service I love the crew whether it's week day or weekend ther are all professional 👌

Rating:

2.0

The location was fine. They had no idea I was given a second auto transport, didn’t know I went through a traumatic experience on the side of the road on i95 in North Carolina and had to drive 60 extra miles to pick up an auto transport. They also didn’t see the reflected extra 45 miles on my account and I was 10 miles shy of the base 710 miles given. If they had asked me to pay for overage I would have been out of luck since haul never gave me the extra mileage promised. At the end of the day, I am military and they offer to do this for me. However, I have used uhaul and was pleased with my experiences. I get to pack my own household and transport on time. However this experience left a sour taste in my mouth and will never use uhaul again. I want a full refund- more comments below.

Rating:

3.0

Need better way to get vehicles in and out to avoid traffic jams

Rating:

5.0

Buen trabajo

Rating:

1.0

They charged me for 200 miles instead of 33 miles.

Rating:

1.0

I return a dolly the same day it was rented. And I was called twice about a dolly that I don’t have. Thennnnn, they charge me for two days and I only had it less than 5 hrs. Had to call to get a refund—won’t be returning.

Rating:

1.0

What can you do to improve? I walked in a little before my reservation for a 15 foot truck. I was told there were NO 15 foot trucks there OR in the area. I made this reservations 2 WEEKS before. It is absolutely insane that this location never contacted me to tell me this until the day of my move. So I decided to get a 10 foot truck because I needed to move that day. My original reservation had me returning the truck in a different location. I was forced to return it to this terrible location because they needed the truck back. Then they demanded I give them an exact amount of miles for the truck. I ended up overestimating and having to pay the extra because of this terrible location. My reservation was supposed to have 6 furniture blankets. I did not receive them. My reservation was supposed to have the insurance (I believe Life Haul or something). While in this terrible store, I signed up to get this insurance 2 times. When I got to my truck and took pictures, the form I needed to complete said I didn’t get the insurance. What is the point of a reservation if the entire thing needs to be redone at the terrible location??? While there, I purchased a $40 tv box (which is insanely overpriced). Apparently this tv box wasn’t available in this terrible store’s system and it took another 10 minutes just to get that dealt with. I was in this terrible store for close to 45 minutes and overcharged. There were no apologies and all I got for wasting my time was the wrong truck that was missing multiple elements. They could’ve taken a few dollars off my purchase as an apology for not being prepared for anything, but instead they did nothing. I strongly recommend going to Penske or Ryder in the future because there is no way they could possibly be worse than a uhaul.

Rating:

2.0

The online return and key drop off process is faulty and does not work. You will be charged overnight fee for returning the van after closing hours.

Rating:

3.0

Could not open my truck rental on app to return my rental. I returned right after closing and app said I needed counter service. So I left key Dropbox. Was charged an extra day. I was not told to call the 1-800 number.

Rating:

5.0

I returned after hours. I can only speak to the lot. The lot was organized and I had no issues as I left my truck at the fuel island and followed the instructions posted for after hour returns. Clear, detailed return instructions.

Rating:

3.0

The communication and proper rental and reservation information. Information should be clearly given about the equipment reserving at reservation time. I had no dolly for my move do to the lack of service and information not given.

Rating:

2.0

Tire pressure was less than half.

Rating:

3.0

Nothing really to comment they just daid leave my key so I did and left

Rating:

5.0

Another awesome service as we have come to expect anytime we U-Haul's services.

Rating:

4.0

I asked the manager if he can adjust the price per milage, and he said no without thinking about what I was asking. I am an veteran, and use UHAUL a lot, and was asking the manager which he did not entertain what I was asking.

Rating:

5.0

Excelente servicio

Rating:

3.0

The lady that checked me out was rude. She is very unfriendly and unprofessional. I returned on 7/30 around 430 pm.

Rating:

4.0

I had a bad experience this time with my rental. I was charged twice, my regular charge, which was fine. But then I after I got home I get a text for an additional high amount for gas, when I shouldnt have been charged. I called about the charge and they tell me to call back when the manager was due in. I'm so tired of people ripping me off! #NotAHappyCustomer

Rating:

5.0

Every thing was excellent!

Rating:

5.0

I have rented from this location numerous times. The staff is friendly courteous and professional. Pickup and drop off is quick and easy.

Rating:

1.0

I rate this Location Poor because,I spoke to the manager about a problem, and she seems not to want to rectify the situation After I voice my concerns about the Bill.

Rating:

4.0

Impart to the customer, when returning the truck, to do a work round for security.

Rating:

5.0

Very easy pick up with helpful staff. No complaints.

Rating:

5.0

I’m not sure what can be done to improve for next customer but I was please with my experience.

Rating:

1.0

Service your trucks on a regular basis

Rating:

1.0

No parking, had to walk in 90 degree heat to get to and from my car, employees outside washing vehicles being so unprofessional they couldn't hear me ask where I was supposed to park (loud and cursing). I asked for a furniture dolly and they didn't have any even though I made the reservation 2 days prior. I was given a utility dolly, and upon return, they charged me $120 for it being missing/damaged. When I called to inquire, because I returned it undamaged, not only was the employee unfriendly, but no one was able to assist me because the manager was not in. He would have to talk with the employee who checked the uhaul in to see if it was returned or not...so essentially his word versus mine? I will not be returning.

Rating:

5.0

Web interface for photos never worked on my phone using 3rd party cookies. Local staff was helpful and had clear instructions

Rating:

5.0

I think you guys should have more staff on ground for weekends because of early morning rush.

Rating:

4.0

Make sure all the equipment and rental items are cleaned and ready to go before renting them because time is valuable and you can’t get it back.

Rating:

2.0

Next time make sure your Employees are doing their jobs and making sure the Equipment isn’t Broken and Properly logged before attempting to charge the next Renter card for someone else mistakes. All those pictures the customers have to take and somehow yall still missed someone Damaging Property.

Rating:

5.0

The gentleman that help me was great. Friendly and helpful.

Rating:

1.0

Improvement would be to have a truck ready that has been reserved at the location where it was supposed to be picked up. I went to 2 locations - one said the truck had not been turned back in.... the second couldn't figure out how to record the info in the system. The third wouldn't honor the $50 off guaranteed by the first UHaul pick-up location because my truck wasn't available. Also the third location would not allow me to leave my car on their property so I then had to make last-minute arrangements for someone to come drive my car. The entire morning was lost & I will NEVER use UHaul again!

Rating:

5.0

Excelente trabajo 👏, me gusta porque también hay servicio en español 👍

Rating:

3.0

I reserved a truck from a location that was located off RT198 (FT Meade RD) in Luarel Maryland. When I arrived there was nobody present to assist and I didn't see a vechicle to rent. I then went to the location off RT1 in Luarel MD and had to reserve a vehicle for the following day or Sunday. That experence went well for me however another coustomer was there with a reservation and was unable to get a truck. He had people at his house waiting but was told that the truck he reserved hadn't been returned yet. The yard had 15 trucks parked with nobody there cliaming them? While it was not my problem to deal with I did question why you all wouldn't have aloud that coustmer to take one of those many other trucks that appeared to just been parked.

Rating:

2.0

Extremely expensive. I rent 10" truck for less then 12 hours. Over a 100 miles . and I got charged $356

Rating:

5.0

They helped connect the trailer to my car, which I appreciated a lot.

Rating:

1.0

I app checkin didn’t work - I had to find a rental place with people that was 20 minutes out of my way and this pushed my move back over 4 hours. When I called for help the wait time was 1 hour.

Rating:

2.0

I rented it at 6:30pm and returned it 8:30pm. They added after hours return fee and other fees. They increased the from $104 to $162. On top of that the gas level was not at the level they wrote on the paper I received when I picked the truck up. The other disappointment is that they don’t allow a customer to park a car in their parking lot.

Rating:

4.0

Great Staff

Rating:

2.0

They are rude ,not really knowledgeable, and they charged me twice,instead of refunding what was supposed to be given back to me

Rating:

1.0

They were very rude and don't care

Rating:

2.0

Water leaked into the top of the truck cabin, passenger side windshield wiper was worn and did not function

Rating:

1.0

For the second time in about a month, I was rented an unserviceable trailer. I am lucky I was not hurt or killed by the unserviceable trailer causing me to have an accident. This location should be closed until all equipment is checked for safety concerns and staff should all be trained how to properly check equipment for safety issues.

Rating:

5.0

People were nice and helpful.

Rating:

4.0

The van I rented was a little dirty on the inside.

Rating:

3.0

Inconvenient for customer to be unable to leave personal car at the location when picking the truck.

Rating:

1.0

Multiple unknown charges keep appearing on my card