Customer Reviews for U-Haul of Lowell

Rating:

1.0

Service there was very poor and truck not clean, expensive a 1,29 per miles. Next day I get other trucks from home depot was better, clean and free miles and cheaper.

Rating:

1.0

Well the lady who work at this location. Was texting on her phone making wait, then when I showed up to do drop of waited over 15 min to drop my trailer off and still no one. So I called customer service told them I was leaving because no one was at the location.

Rating:

5.0

They went above and beyond to get us settled before our big cross-country trip! UHaul had us pick up a truck and trailer in separate locations for some reason, but this location moved things around so we’d be able to leave it with both our equipment - saved us a day’s work, literally.

Rating:

3.0

The mileage was off when picked up the truck and also the amount of gas was wrong

Rating:

5.0

The staff was very friendly and helpful.

Rating:

5.0

Manager and staff were friendly, patient, and kind. The computer system was very slow and Manager and staff stayed overtime to help customers get through reservations and rentals as quickly as possible. Thank you.

Rating:

3.0

Return checklist and process is terrible

Rating:

2.0

The truck was unaligned, pulling to the left, they charged me for a dolly and pad that I never touched, I had to call to remove from the bill.

Rating:

5.0

Great Job

Rating:

3.0

The truck we got had noticeable damage to it. Passenger side door barely opened. The service attendant was off putting with his humor. I didn't appreciate it.

Rating:

3.0

Most beaten and battered truck I've seen in years. Pre-existing damage on very side. 14 years old with over 160K hard miles. Looked like it was 40 years old. Truck worked and was reliable. Roof leaked, had to clean water up before loading.

Rating:

3.0

At least vacuum the trucks when it’s returned the one I rented had a lot of dog fur inside and you can imagine fur flying around when you switch on the aircon or wind the windows down. It was horrible I had to wipe down the truck to safely drive it.

Rating:

3.0

The staff at this location were nice but their equipment was filthy. I wasted an hour of my allotted time cleaning the vehicle before moving my belongings. There was also the prior renter’s contract left in the vehicle, which had their personal contact info on it (another sign the van wasn’t cleaned). There was also someone’s jacket and empty Poland Spring bottles behind the seat. I am not impressed and rather upset by this experience.

Rating:

3.0

The drop-off process off hours was not easy.

Rating:

4.0

Location did not have any dollies, and moving blankets were not placed in the truck beforehand. Personnel were friendly and helpful, though.

Rating:

4.0

The guy with the orange hair was nice. The dashboard on the truck said it needed an oil change and he checked it and said it was low then he put some more oil in it. It seemed to drive fine for me but should be checked before someone gets a truck. Thank you

Rating:

5.0

The guys who work there are awesome, especially Onix. Tell him to keep up the good work! I wish the plaza had more space to fit trucks so it’s easier for customers to move their vehicles to an unobtrusive spot to get photos of their vehicles and document them in the U-Haul web service. Not much you can do about that though, except maybe utilize the back space more?

Rating:

5.0

Employee was helpful and very polite.

Rating:

3.0

When I picked up the van, the gas tank was on empty, luckily I was able to find a nearby gas station. Also the windshield was very dirty

Rating:

4.0

Nice service

Rating:

5.0

Very easy transaction!

Rating:

5.0

Great service and good people working there.

Rating:

5.0

Great service, professional staff, and clean equipment. The process was smooth and efficient. I would definitely recommend this location to others.

Rating:

2.0

The lot was too small to accommodate the arriving trucks

Rating:

5.0

The rental truck had too many problems. The driver door was not sealing correctly. Tire pressure monitoring system was malfunctioning the whole time. The gas tank should be full when the customer picks up a truck.

Rating:

5.0

Onix was very helpful and answered all of my questions.

Rating:

4.0

Onix was nice and fast. I was on the road In mins. The truck was clean. Would rent again

Rating:

4.0

I swept out the back when completed and based on the amount I swept out, it hadn't been swept out for several uses. They should ensure that other customers are sweeping out the back of the trucks or being charged when not.

Rating:

5.0

Big shout out to Onix for excellent service and making it happen. Have to to this specific location multiple times. Customer service has been exemplary across board.

Rating:

3.0

Make sure equipment is clean before making it available to rent. I rented a 12'x6' open trailer. It had an oil slick and broken auto glass in it, clearly indicating it was used for all automotive parts. I had to ask the staff to sweep the glass out of it before I left and then I had to saw several boxes to line the bottom of it prior to putting in the furniture that I was moving.

Rating:

5.0

we were fortunate enough to be given a brand new van and the clerk was very helpful

Rating:

1.0

Erroneously charged me 18 dollar in gas when I filled it above the line where it was before I left with the truck.

Rating:

5.0

Very disappointed no ac that is not right.

Rating:

4.0

This is a used work truck. Expectations should match that. The Trucks vary in quality and how beat up they are. Not great, but they get the job done.

Rating:

5.0

Thank you

Rating:

1.0

The African American Guy was really rude to me and my son also stating that he was tired and didn’t want to work Never going to this location again he needs to be fired Had to tell another worker (young woman) to help me find the truck since that guy was to tired to get up from he’s seat

Rating:

5.0

Everything was amazing

Rating:

5.0

Super quick and painless drop off and pick up. Made it easy to grab a cargo van to get my new bed home in the rain.

Rating:

5.0

Same pace as now! Good team, Good leadership. Thank you!

Rating:

5.0

Price all in is on the higher side would be great to have more flexibility for shorter time rentals.

Rating:

5.0

The store didn't have the dolly I rented a head of time, but the staff was able to find one and provide it. Overall very positive experience. The helpers I hired were amazing as well. The moving helpers available through the uhaul process is something I'll tell everyone about. Price, convenience, set cost, etc is so unique and amazing

Rating:

5.0

Very helpful , kind , and funny

Rating:

1.0

Por 2 días usados 23 millas me costó más de 200us es estafa

Rating:

3.0

I was asupposed to have a two -step pick up... first, the truck then... 4 hours later ... post loading the truck first and picking up items in the local area.... where.. towing the trailer was not an option. However, when I arrived, the truck and trailer were connect after specific requesting that it be a separate pick-up. Also, the truck had 10 miles of gas and was running on empty.... and I had to find local gas myself and the staff at the pick up was not helping in getting gas other than allowing a gas allowence for me to fill it myself.. even though the local gas station turned out to be 500 years away. Last, the combination of the truck and trailer were contracted to me incorrectly by Uhaul and the paperwork needed to be redone .. which cost me 30 mins of time picking up the rental and getting gas and roundtriping the trailer to a drop off point to allow for me to do my local pickup and packing of the main truck.. per my above comments. I did and always expect issues .. and, yes there were significant issues... but, honestly I simply expect there to always to issues.., and my expectations of issues was realized.

Rating:

5.0

have more than one person on on a Saturday

Rating:

3.0

The guy at front desk was all alone and trucks were parked all over the place, where it caused alot of traffic. There was only one way in and out, since the uhauls trucks and equipments were blocked off. There were no parking spots for customer ls who had reservations or not. The guy at front desk was alone and had to tell customers to move trucks for him. It was very sad to watch him try to work but knew he was only one person. I think if they had at least another area for the cars to go in and out, it would be alot smoother and had less frustrating customers.

Rating:

5.0

None

Rating:

3.0

Truck broke down n no refund

Rating:

1.0

Worker was not friendly, 1st words were I am late, and just kept quiet, not freindly at all and the second worker again said I am late, I dont think those workers like there jobs, will rent again but not from that location

Rating:

3.0

The location did not have a single sort of trolley for rental. The truck did not have a trolley. And trucks were way beyond the office and the path was covered in snow.

Rating:

5.0

Onix was a great help they did not have a truck for my reservation and they found me one

Rating:

4.0

I had to wait a little to get my truck because the guy was doing everything alone. I asked his name and he said it was onyx. He was a nice guy but there should have been another worker so people don't have to wait

Rating:

5.0

Customer Service was very experienced, respectful, and kind everything went smooth. I was in and out without any problems at all.

Rating:

4.0

My only problem was that I could not move the seat up so it was tough reaching the pedals.

Rating:

1.0

Poor customer services. Agent very rude and unfriendly.

Rating:

4.0

Been to this location several times for rental needs. Always good experience

Rating:

5.0

Not happy there was roach inside or big dirty rug inside truck

Rating:

2.0

Didn’t bother to look up from his good. “Just put it anywhere near the other trailers”

Rating:

5.0

Manager was very helpful customer service was really good

Rating:

3.0

Only 1 person working, very slow, no personality, seemed angry being there. Ultimately he was helpful but customer service is not his strong point.

Rating:

4.0

we had an issue with our U-box being delivered late, and then was billed $94 for storage despite having returned the equipment, The charge is supposed to be reversed.