Customer Reviews for U-Haul of Minneapolis

Rating:

5.0

Pretty easy. I was able to just hand over the keys and leave. Only downside is I showed up 10 minutes prior to the time that would have charged me for 2 days, which I thought I had arrived just in time. But the actual time registered for when the employee had entered in the system was 11 minutes after the deadline so I ended up being charged for a 2 day rental instead of 1. But I never communicated that to the guy so that's on me. So that does not impact my rating as I take accountability for that. Great experience overall and will use again in future needs.

Rating:

3.0

The customer service was fine, just the truck was dirty, the AC was broke. And the the window crank didn’t work (kept falling off/not catching the gears). It was in the 90’s so it was brutal. I ended up getting heat stroke. I didn’t check those things till after I’d left the lot and loaded the truck. A good reminder to do a more thorough check first. I had it for a few days quite a ways away from the lot so it was impractical to return it.

Rating:

5.0

Good, clean equipment. Responsive service. Was able to get exactly what I needed done.

Rating:

5.0

This was just a great experience. Staff was friendly, equipment was clean, and they just made it very easy to get on with our move!

Rating:

2.0

The representative at this particular location was rude and unhelpful.

Rating:

2.0

Better customer service. Rep was eating chips while helping me. Also forgot to give me furniture trolley

Rating:

5.0

It was a quick turnaround both with checking out the van and returning it. I was impressed with the streamlined set up.

Rating:

5.0

Staff was friendly and helpful. Easy pick up and drop off

Rating:

5.0

Customer service was great from check in to drop off. They made everything very easy and friendly. Thank you.

Rating:

1.0

I was given a truck with Graffiti on the side and back of the truck.

Rating:

3.0

The location was not what we requested. Found out 16 hours prior to pick up that it would not be in our town but a 30 minute drive to a downtown/not as safe location. When we called we were told that was the only option- no reimubursement for the extra hour of travel time, no option to pick up the night before.

Rating:

3.0

The location was fine. The booking system and UHAUL customer service were awful. I originally rented a trailer. The day before picking it up, someone called and told me my location no longer worked and I had to drive 2.5 hours to pick it up. That's a 5 hour round trip before I began driving my kid to college. The folks on the phone were awful telling me I should have booked earlier if I wanted it so bad. I was also originally told no trucks were available. Finally, a 10 foot truck materialized.

Rating:

1.0

Our experience using U-Haul was traumatic and stressful. Even though I had reserved a 10' truck months in advance, I was notified the day before that my local pick-up location was changed to a location that was NOT local. THEN, the day of the reserved pick-up at 11am, I received a call from Tyra stating that second location was being changed AGAIN to a location that was at least a 30 minute drive from my home. What was reserved: a 5 minute drive to pickup a 15' truck. What I actually picked up: 20 minute drive to pickup a 20' truck as this was the only other option given to if I was not willing to drive 30 mins for the 15' truck. When we arrived at the Mpls pu location, the attendees did not care that we had been INCONVENIENCED, stressed more in an already-stressful situation and not pleased with the situation. We stated we will not be using U-Haul as our first choice in future moves and at the request of at least a 10% discount as a good-will gesture, they stated that was not possible as any changes came from "higher up". The experience was horrible and we will be telling friends, families, neighbors, co-workers, strangers to think twice about using U-Haul.

Rating:

3.0

Truck was sputtering didn’t feel safe. Had to keep truck little longer than expected asked customer service if they’d waive the extra cost of a day because the truck was in poor condition. They hung up on me.

Rating:

4.0

Staff were great - friendly, helpful, and responsive. Very professional and fast.

Rating:

1.0

Every truck on the lot had graffiti. The salespeople did not stop their personal conversations (or even look at me) while I completed my transaction. I had to ask if I was ready to go.

Rating:

2.0

The guy working was awesome but the truck!…. Was a POS. It was cover in graffiti, even the window and it would not start unless you pulled up on the shifter arm. It drove horribly. Thanking i had a short distance to go. Obviously this location doesn’t care about the condition of the truck they send out.

Rating:

5.0

Great service

Rating:

4.0

Didn't really need help, but had to go find someone to give the keys too

Rating:

5.0

Remind renters that the parking lot is tricky

Rating:

1.0

Charged me 3 gallons of gas when i brought the tank exactly where it was when i picked up. I called and spoke with the person who took my keys and he said he will have the manager call me back. Manager called me and said that the fuel was just notch below and for that they had to fuel 3gallons of gas. I drove about 15miles and only had to fill 2 some gallons and he had to charge me for 3 gallons for just a notch, when there was not any difference at all. When I picked up the fuel was a notch below to which he said he that i should have come back to him and have it fixed. If these little notches of fuel gage is what makes 3gallons of gas. The manager and the person who took my keys (john) both started talking over me when I was explaining it to them and were rude. Will not be coming to this location again, or might prefer some other options moving forward.

Rating:

5.0

The trunk wasn’t swept, but overall the car was good and the agent at the counter was very nice

Rating:

5.0

We have rented here a few times, the location is great, staff courteous, equipment in good working order. Thank you.

Rating:

2.0

I arrived right at closing time to drop off my vehicle and instead of accepting my keys the employee told me to use the after hours process which took a lot longer.

Rating:

1.0

Very cramped location with small Lot that is not easy to get into. Several trucks in the lot had graffiti all over them. Staff took keys and said we were good to go without explaining the check out procedure or going out to look at the truck. Just felt a little sketchy.

Rating:

5.0

Helpful friendly staff!

Rating:

5.0

I was treated with courtesy and respect. Treat all your customers that way.

Rating:

5.0

Wonderful

Rating:

5.0

Downloading the app made it so easy and convenient. It simplified my busy schedule and I got the job done on a timely manner. Thank you!

Rating:

4.0

Parking

Rating:

4.0

Instruction on using the outboard mirrors and setting them in place would be helpful. The one of the drivers side would not move. The one on the passenger side kept vibrating out of line as we raveled.

Rating:

5.0

U-haul is my kind of place!

Rating:

1.0

Upon registering for a time slot, I arrived to this location to wait in a line for 15 minutes only to be told that they did not have the requested size of vehicle given that a client had extended their time. This is understandable however should have been disclosed prior to having to drive to the location in person. Second item that was not disclosed is the lack of parking to be able to park in the lot while you use their vehicles. Every car was tagged with graffiti as well, lacking a maintained and professional presence.

Rating:

3.0

I made the reservation weeks out for the truck and two dollies but when I got there they said they ran out of the dollies. What’s the point of reserving something if it’s not going to actually be reserved for you? Also the AC in the truck didn’t work and it was a 90° day.

Rating:

1.0

The manager was not in the store at 7:00 am, I stood alone in the store waiting for him. Spent 15 minutes waiting- when he arrived he was rude, not at all helpful, and acted like I was incovienening him. There was not moving pads to rent like I was told I could, and this will be my last time I rent from U-Haul.

Rating:

5.0

This location has been so amazing to us.

Rating:

5.0

Great service! Friendly

Rating:

1.0

Ac in the truck did not work well. Fan barely ran. Truck was covered in graffiti. Staff on site was watching a movie on his phone filled with foul language well processing my reservation. He did not communicate well and barely spoke to me. Gave me the key and said I could find it in the lot. Very little direction. This part is out of your control but a guy in the apartment across the street made threatening remarks and told me to get away from his car as he swore at me. I was standing between his car and the rental truck at the time.

Rating:

2.0

When checking in, the person I spoke to barely spoke to me and explained almost nothing. When I told them I had trouble hearing them, they took no effort to ensure that I heard them

Rating:

5.0

Once again, excellent service from John. Overall, a great experience!

Rating:

3.0

There was no AC in the vehicle in the dead of summer!!!!! Which prolonged my move. I’m a breast cancer survivor and ended up extremely overwhelmed and sick from all the heat!!!!

Rating:

5.0

Clean,wonderful place

Rating:

4.0

Keep up the good work renting vehicels at great prices! Being able to pick and drop off the vehicels are so easy!

Rating:

5.0

Equipment maintenance

Rating:

5.0

John was awesome!

Rating:

4.0

Staff were kind and helpful when I returned the truck.

Rating:

4.0

It was easy to rent online and it was easy to pick up and drop off.

Rating:

1.0

The truck at no air conditioning and I am very unhappy to move in the heat and not being able to cool off.

Rating:

3.0

There was a line for picking up and only one employee.

Rating:

5.0

Great service, affordability, fast

Rating:

5.0

I've always had a good experience shopping at this U-Haul location on Nicollet Avenue Minneapolis, MN. Malaki is a wonderful manager. Francisco and the other staff are also wonderful people. Always working with me when reserving a truck or trailer. They're quite experienced in their field of work, I must say. Respectfully,

Rating:

4.0

Truck had strong and bad smell Coworkers were helpful and flexible for pick up

Rating:

5.0

Easy to do the online self service pick up and drop off, we had no issues, and the agents were friendly and fast with any questions or concerns we had! Pro tip: park a little bit away from the side of the building to get a better picture for the verification at the end.

Rating:

5.0

Great staff...very helpful!

Rating:

2.0

I reserved two furniture dollies and a truck. They only had one dollie. The person at the desk did not care, did not say sorry. I had to drive to another location to pick one up, which cost me extra miles and gas on the truck. I asked for a discount or that the dollie be no charge - he said he can't do that. I left and was pissed off. I reserved two dollies because I needed two dollies for some heavy items.

Rating:

4.0

Excellent customer service