The person the have me the keys was extremely rude.
SAUL ACustomer Reviews for U-Haul of Mountain View
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They didn't mark my equipment as returned until later, resulting in an extra day's charge that I had to get removed
Ryan FI was given an extremely dangerous car and they admitted at the facility when i returned it that uhaul knew that this vehicle has had a faulty right side mirror. While i was driving on the freeway the right side mirror was flopping in the wind. Very disturbing experience. I feel betrayed as a uhaul customer.
GABRIEL AVery convenient and easy procedure.
Qing LEasy pick up and drop off. Great service!
Hung WGreat staffing at the Mountain View, CA, location.
SALLY LYour computers we not working properly when I went to get my rental, so had to wait over 45 minutes to get processed. Then the counter person said they were out of dollies, for which I had made a reservation for one. So, how could you not have one reserved for my rental - which was desperately needed. After searching they found one last one. But, the idea you take reservations and then not have the product available is not acceptable. Then the lock on the rental did not work either. So, not such a great experience.
Richard PRight passenger door wouldn’t open from the outside even if unlocked. Not sure if that was some safety kids lock.
BRENT LSite recommended by web app is an abandoned junkyard. Ended up having to rent at a different locale. Steep price for a day and a half rental.
JORGE RI've been to dozens of UHaul locations. This one is exceptional - clean, fast, efficient, courteous. Feature this one on your internal corporate educational videos!
Richard LThe people how help was great 5 stars
glovanna vEasy rental and great customer service.
Ross TEasy trailer pick up!
Timothy SFast, it was friendly personel
MAKSIM GKeep up the good job
JONATHAN FIt was all great thank you
Amy MI ordered a small truck, insurance for it and the dolly and the price i was offered online was below $50. When I came to pick up the truck, they had no dolly for me and the price without a dolly was almost $60. Very disappointed with the service and price tricks that the company makes. No transparency
Diana SKeep up the good service
JONATHAN FEverything worked fine, services was great, just the truck was a bit old
DAN FExcellent job Uhaul team. From beginning to end
Sanalio MAwesome team!
Francisco MLet me know I'll be getting a text to photograph the truck before I leave. If I hadn't happened to look at my phone before I got in, I would have missed it.
Christopher MFriendly and good service.
MARK ZDon’t scam your customers
Abhinav KGas mileage on the truck was terrible
Pieter vGreat service
cinzia mVery quick process
Guilherme KManager Santos and his Team are the Best! A+ Customer Service every time I rent a uHaul!!
Daniel CMy contacted stated 2/3 full, while the van had 9/16 indicated (one tick above half). The desk agreed to allowed the change. I drove for 12 miles, the mileage indicator said I drove at an average of 14.8 miles per gallon. it took 1.5 gallons to get it back to the one tick above half. it's only three dollars at today's gas prices, but you're not going to give a truck full of gas, then you should pay me back the $3.00. even putting in a full gallon was overpaying for what used...
mark yIt took 30 minutes to check out with the app. I won't use it again.
Ken GChange the way gas level is recorded. I suggest all trucks be full at time of rental. The gauges are inaccurate and some takes a long time to settle. Likewise, the amount of gas needed to fill the tank to the required level should be clearly stated on the vehicle. The truck I picked up was said to have 1/2 tank. After leaving the location and driving a few minutes down the road, the level settled at 3/8.
JENSPETER AThese guys are the best! Great Service every time I rent at this location in Mountain View. Manager Santos has a great team!
Daniel CI really like uhaul as business and My location specifically - never had any trouble
Gennady FEverything was good and I had a relatively smooth pickup, but I had to use the website since the app was not letting me use a 1 time code to log in. The truck's driver 's-side mirror would not stay in place, and I had to move it back by hand to where I could see safely behind me. You might want to fix that since it was a big safety issue while I was driving
William SThe drive was less than 15miles, and I was charged for 70miles!
APURV GI had an early morning mobile checkout. The mobile process required two additional forms of ID, including a passport and to call my employer. Who carries a passport on them??? Why would my employer be available early morning on a Sunday. This process took me over 30 minutes. Nuts. Also, my dolly and hand truck that I ordered were not in the truck and since it was an early morning pick up the office was not open. This made my moving process extremely difficult. I would not do a mobile checkout out again.
MICHELLE DThe music didn't work in the truck
ellis bNothing to improve Great customer service and extremely friendly and knowledgeable workers
GUSTAVO IALot, every time I go of course I reserve the truck before I go and when I’m there they give me whatever they want not what I want
JAIME MHelpful people at the desk and getting and receiving the truck. There was sand or something similar in the truck. I swept it out before items were moved into it to avoid problems with sand in my stuff.
Cathy MEverything was great.
Alfonso MAll good.
JAMES ZExcellent place, the parking lot if a bit dirty, but the service is above and beyond
MARCO VBest location and best team
Roman Njust rented a pickup for a short haul, total distance round trip wasn't even 20 miles. Fast pick up, fast drop off, no hassles, got the job done. Folks at the store knew their stuff; absolutely would recommend to anyone with similar needs.
RANDALL TEveryone at this UHaul location was super helpful. It's clearly a busy location but we were able to get all the help we needed for our move. Thank you!
Emily Z | Overall Experience