Customer Reviews for U-Haul of North Little Rock

2119 reviews

601 Cypress St   North Little Rock, AR 72114
(I-30 & Broadway Ave)

(501) 758-2924

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(501) 758-2924

601 Cypress St
North Little Rock, AR 72114
(I-30 & Broadway Ave)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Very police attendant. Very helpful and positive.

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

Kimberly T. 
Rating:
4.0

Customer did not leave a comment.

Luke M. 
Rating:
5.0

Staff was very nice and helpful.

RONALD L. 
Rating:
5.0

Staff was very helpful and informative.

DANIEL C. 
Rating:
5.0

Great staff! Made the return process very simple.

Dominic N. 
Rating:
5.0

Great staff!

Dominic N. 
Rating:
5.0

Customer did not leave a comment.

CHARLES A. 
Rating:
5.0

Customer did not leave a comment.

Yolanda H. 
Rating:
5.0

Customer did not leave a comment.

NADIAH Y. 
Rating:
5.0

Nothing

CONNIE B. 
Rating:
5.0

Customer did not leave a comment.

SHELLEY G. 
Rating:
5.0

Give info on if they need a ramp or dolly. Did not realize that there was not a ramp or dolly included. Thank you

JORJA K. 
Rating:
5.0

Customer did not leave a comment.

CLARISE T. 
Rating:
5.0

Customer did not leave a comment.

ZOWIE W. 
Rating:
5.0

Customer did not leave a comment.

DERRICK W. 
Rating:
4.0

First time renting from uhaul. No problems and the staff was helpful thanks

WAYNE W. 
Rating:
5.0

Customer did not leave a comment.

RONNIE L. 
Rating:
5.0

Super easy and quick process

TIMOTHY B. 
Rating:
5.0

Very good service

KEVIN M. 
Rating:
5.0

Customer did not leave a comment.

KORI K. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL R. 
Rating:
1.0

Customer did not leave a comment.

Tewalla R. 
Rating:
5.0

Kyle the rep that assisted us during our rental (last minute) was courteous, accommodating, friendly and offered first class service. He was knowledgeable about the equipment and offered/suggested other items that we might need in our move. He is to be commend for his excellent customer service. Felecia-Pulaski County Assessor's Office.

PETER H. 
Rating:
5.0

Customer did not leave a comment.

LINDA D. 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
5.0

Customer did not leave a comment.

YOLANDA M. 
Rating:
5.0

Customer did not leave a comment.

Doug D. 
Rating:
5.0

Customer did not leave a comment.

JOHN P. 
Rating:
4.0

Customer did not leave a comment.

Rashell S. 
Rating:
5.0

Customer did not leave a comment.

SCOTT M. 
Rating:
5.0

Everything was good

PHILLIP W. 
Rating:
5.0

Customer did not leave a comment.

Curt B. 
Rating:
5.0

Customer did not leave a comment.

RONNIE B. 
Rating:
5.0

When I picked up the unit the worker assigned to attach my trailer said he needed a head shot of me, new company policy. He proceeded to raise his phone and take a picture of me without my permission. Very off putting. I had already produced my government ID. End this practice. Uhaul is not law enforcement or border control. Do not take pictures of your customers without permission.

NATHAN A. 
Rating:
4.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Good customer service

RONNIE B. 
Rating:
5.0

Customer did not leave a comment.

GEORGE B. 
Rating:
5.0

Customer did not leave a comment.

JOHN K. 
Rating:
1.0

Van was very nasty with dog hair in seats. This was totally unacceptable!! Fingerprints all over the windows and the representative told me to just bring it back like I got it. Again, unacceptable!! He aired the tire up and I asked why? He says it's a new van. 100 miles into my trip the tire goes low and I check it out and it had a screw in it. This was the problem in the beginning. Y'all have to get a detail crew, especially during COVID season. I wouldn't refer anyone to Uhaul until the company can clean up their vehicles.

AMANDA H. 
Rating:
5.0

Customer did not leave a comment.

Neal M. 
Rating:
5.0

Customer did not leave a comment.

SAMANTHA W. 
Rating:
5.0

Customer did not leave a comment.

JOHN B. 
Rating:
5.0

Customer service was excellent; very knowlegable and helpful rep!

ANDREA G. 
Rating:
5.0

Customer did not leave a comment.

CEDRIC H. 
Rating:
5.0

I was charged an extra $14 after pay $130 for going 25 miles. The tuck is too expensive for only 2 hrs, the rate should have been lower. It should had been considered a local route.

Tanisha E. 
Rating:
1.0

Representative was very rude and unhelpful!

Darlene S. 
Rating:
1.0

CUSTOMER SERVICE WAS POOR, THE GUY ACTED AS IF HE DIDNT WANT TO ASSIST ME. I WAS CHARGED FOR 3 DAYS AND ONLY HAD THE TRUCK FOR TWO. I WAS CHARGED FOR MILEAGE I DIDNT USE. WHEN I GOT THE TRUCK I WAS NOT INFORMED THAT I NEEDED TO HAVE MY OWN MASTER LOCK/KEY FOR THE BACK. I DIDNT KNOW THE KEY TO THEIR MASTER LOCK DID NOT WORK, I HAD TO LEAVE MY PERSONAL ITEMS UNSECURED OVER NIGHT. I DIDNT UNDERSTAND MY RECIEPT THAT WAS SENT TO MY EMAIL SO I CALLED CUSTOMER SERVICE. I WAS TRANSFERRED SPOKE TO A LADY FOR ABOUT 15MINS ABOUT THE ISSUES. SHE STATED I WAS OWED A REFFUND AND THAT SHE HAD CONTACTED CORPORATE VIA PHONE/EMAIL... SHE STATED CORPORATE WILL GIVE ME A CALL ASAP... I NEVER GOT THE CALL AND IF I DID THEY DID NOT LEAVE A VOICEMAIL TO RESOLVE ISSUE. I USE UHAUL EVERY YEAR I MOVE... HOPEFULLY THIS IS MY LAST YEAR MOVING. BUT OVERALL HORRIBLE EXPERIENCE. IM ALSO STILL WAITING TO BE REFUNDED.

TEMPESTT W. 
Rating:
5.0

Nothing they was wonderful!!!

JIMMY W. 
Rating:
1.0

The truck was very dirty when we got it. It ran extremely rough like it was going to break down at any second. The person who rented the truck to me had no clue how to do his job. He could not figure out how to charge my debit card so we had to go get cash. He never even asked me how long we needed the truck for and never even went over any of what was in the paperwork with me. We returned the truck with just as much gas as it had when we got it yet im being charged for more gas? Not to mention all the other bs charges they tacked on to my bill. I will pay the 171 which is for the extra time and mileage but i am not going to pay another 400 dollars in ridiculous charges. Take me to court

MELISSA G. 
Rating:
5.0

Excellent customer service.

JESUS P. 
Rating:
4.0

Customer did not leave a comment.

TRACY W. 
Rating:
4.0

Customer did not leave a comment.

ALLISON V. 
Rating:
5.0

Get a better partner with moving company. Decided to try. Worst decision every. And ended up having to get a U haul for a day because of movers. Neaver again.

SHARILYN P. 
Rating:
4.0

Customer did not leave a comment.

STEVEN P. 
Rating:
5.0

Very good experience at this location

DAVID J. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
3.0

Customer did not leave a comment.

Lauren O. 
Rating:
5.0

Customer did not leave a comment.

Kelvin W. 
Rating:
5.0

Customer did not leave a comment.

Tamara J. 
Rating:
5.0

I picked the truck up and was very satisfied. The maintenance and up keep of the truck was impressive. I would use U-Haul again.

SONYA S. 
Rating:
3.0

Train people at locations of rentals.

Bernadette H. 
Rating:
5.0

The rep that received the truck was friendly and professional, great representative for your organization.

Paul F. 
Rating:
5.0

Customer did not leave a comment.

robert S. 
Rating:
5.0

The guys were fast and professional. Thank you!

MIYEN W. 
Rating:
4.0

Customer did not leave a comment.

ANGELA W. 
Rating:
5.0

Customer did not leave a comment.

ANDRE W. 
Rating:
5.0

The brakes were really squeaky other than that it was an excellent experience.

ALEXIUS M. 
Rating:
4.0

I dropped off after hours, but it's was an ok location.

elesa J. 
Rating:
5.0

Customer did not leave a comment.

BRADLEY A. 
Rating:
5.0

Customer did not leave a comment.

MARK LANE JR F. 
Rating:
5.0

Had a good experience throughout the whole process

Ronnie B. 
Rating:
5.0

Very courteous and I noticed them sanitizing the equipment prior to my pickup.

Nadine J. 
Rating:
5.0

Way too expensive it's getting way to ridiculous to rent the truck For one day it cost me $230 going to forward we will seek other companies for better pricing or either an individual with a truck way too much money for one day

ALEXANDRA T. 
Rating:
5.0

Customer did not leave a comment.

Mary B. 
Rating:
5.0

Customer did not leave a comment.

Brandon S. 
Rating:
5.0

Customer did not leave a comment.

RONNIE B. 
Rating:
3.0

My chosen rental was available, so I had to get a different one. I went all the way to Colonel Glenn to pick up my rental, only to be told when I got there that the truck was at Cypress. When I got to Cypress, the keys to my assigned truck couldn't be found & had to be assigned yet another truck. At turn in, the app kept failing. After 20 minutes on the phone with a rep failed to get the app working properly I was put on hold to be transferred to live check-in, which then abruptly disconnected.

Neodasha H. 
Rating:
4.0

The truck had something spoiled in the cup holders trash in the door holders entire was on all the time I called right after I hit the truck they said it was fine and i could call roadside assistance no one went over the damage to the truck before I got it

Sandra H. 
Rating:
4.0

Customer did not leave a comment.

STACY B. 
Rating:
5.0

Customer did not leave a comment.

HAROLDEMERSON P. 
Rating:
3.0

Customer did not leave a comment.

joe B. 
Rating:
5.0

Make sure the most up to date correct pictures accompany the equipment, the dolly had tons of damage, but the pictures made it appear brand new free of damage.

Brian T. 
Rating:
3.0

Oil change light came on before I could make it to load up, I was kind of scared on the road.

SIMMERY T. 
Rating:
5.0

Customer did not leave a comment.

Carla S. 
Rating:
3.0

Customer did not leave a comment.

SIMMERY T. 
Rating:
5.0

Kyle, the Asst Mgr was excellent. Very present , professional and made us feel welcome. The faculty was clean and managed well. I'll keep coming back here. I only would recommend they be able to stock more smaller trucks too. Thank you.

PATRICIA C. 
Rating:
5.0

Actually it was all good! Agent there was fantastic!

Mark H. 
Rating:
5.0

Honestly not a problem at all. Walk in and walk out. Fantastic service.

Jacob L. 
Rating:
5.0

Customer did not leave a comment.

ZACHARY R. 
Rating:
1.0

I reserved both a truck and an appliance dolly. However when I arrived for the pick-up I was told they only had my truck and no a single dolly in the store. And I would have to drive to Conway, AR to get one. I replied with, I don't need it when I get to Conway I need it here now. Meaning by the time I get to Conway I will already have the truck loaded and be half-way to my final destination.

CHRISTINE A. 
Rating:
5.0

None

EDWARD ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

Enrique B. 
Rating:
4.0

I was a bit confused about the check in process but once I figured it out everything was good.

david B. 
Rating:
5.0

Customer did not leave a comment.

JULIA L. 
Rating:
5.0

Customer did not leave a comment.

Georgia B. 
Rating:
5.0

Very easy and pleasant process to return.

Carus D. 
Rating:
5.0

Customer did not leave a comment.

KARLA S. 
Rating:
5.0

Customer did not leave a comment.

Rufus B. 
Rating:
5.0

Customer did not leave a comment.

Rufus B. 
No reviews have been submitted for this location.

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