Employees are very helpful
Edgar P.Customer Reviews for U-Haul of North Saint Petersburg
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Actually, Sean and the guy he was training were great. I walked in, my eyes had not even focused from bright daylight to the dingy darkness when some lady was barking at me "what can we do for you" the whole time Sean was trying to get me taken care of Ebony was standing off to the side....starring at the front window yelling. He'd start typing and she'd yell out NO! WHAT ARE YOU DOING. He would tell her and then she'd tell him to go on. It was like that the whole time, he was asking me questions and she was barking the same questions from across the room. I didn't know who to respond to. He told me to insert my credit card and AS SOON AS the card reader dinged that the transaction was complete she yells out TAKE YOUR CARD OUT! If Ebony was trying to assert her authority she just made herself look stupid, she talked to Sean like he was a complete idiot....he may have been, but the way she spoke to him certainly did not enhance team building. I will never go back to that location if she is there. She made me very uncomfortable
stacey D.Thank you for making our experience quick and easy.
Becky L.Felt charging for the extra miles was a bit much as the U-Haul was used to bring relief supplies to Ft.Myers disaster zone. We took a longer route to avoid blocked roads. We had to change drop-off location as both Ft Myers airports were closed to commercial traffic. Had to go to PIE (Tampa/St.Petersburg) to fly out. We had more fuel in the truck, then when we started (small amount) therefore i thought the excsss mileage charge,although small, could have been excused I also felt U-Haul could have cut the rental cost further due to the nature of the Hurricanes destruction and the need for quick response.
DOUGLAS M.Always ask for Sean
CHERIA E.One of the workers they're very rude and disrespectful very unprofessional very poor customer service drives a blue colored 300 Chrysler I can't see how U-Haul would allow their employees two act like this on a daily basis to customers in the last week and a half or so I have rented 326 ft trucks and two car haulers and it was one of the worst experiences I've ever dealt with they charged me for more gas that was in the truck the truck was below a quarter of a tank they charged me for a half a tank that is a lie and I will be addressing that with somebody today other than that I will not go back to that location again very unprofessional
robert F.Great
Iwona R.Ebony saved the day when they tried to cancel my reservation. Gold star!
Mike A.Besides getting truck half tank of gas I returned it with 3/4 tank no credit for it
William H.Really nice and professional staff
Joe M.Staff is always very honest and knowledgeable 10/10
Branden W.The truck rental and drop went very well. The issue was that this location did not have pads even though I reserved 2 dozen. It would have been nice to know that in advance so I could have planned accordingly. We had movers scheduled so I had no time to get other pads. We did the best we could with towels but still ended up scratching furniture. If you can't have supplies available please give customers notice so they can adjust.
Matthew T.I still have not received my receipt. I was unable to open the attachment received.
kevin F.The office guys were friendly and professional, I will ise them again, if needed.
Marisa M.Great customer service, I was in and out quickly and professionally! Thank you!
eileen S.Nothing. Service was awesome. Equipment in perfect condition. I will use this location exclusively in the future if my local store inventory is low.
James W.Ebony the general manager and Shanon her associate went above and beyond. Both being friendly and with great positive attitudes. Extremely professional !!!! I hope I can use this facility again on my next move and I certainly will recommend this uhaul store to others. Thanks ladies for making my move easier. Sincerely, Scott K.
Scott K.The person that helped me was rude and dishonest, I brought equipment back early and she tried to sneak in a charge to my credit card for a late fee, when i called she lied
LORI M.The manager of this store is one of the finest and most professional person I've dealt with renting U-hauls. Also the help was top notch. Thank you they we're great.
Mark W.The whole online return experience was so so terrible and really unnecessary. Just shows how lazy the whole uhaul company is. The employees can't just check it all out they need the customer to do their job for them. The last thing that a person wants to do who just spent the whole day moving is follow their stupid time consuming steps. Nothing is gonna change after I drop off the car that will prevent you guys from checking it in the morning
DYLAN R.The vehicle had 3/4 tank of gas and not 7/8. I went 24 mile total, put 3.5 gallons of gas in tank. Brought to the attention of the manager and it oh well. She miss marked the fuel level. I was already on the road before I missed it. I gave her the fuel receipt and she didn't care and showed her that I only went 24 miles. Oh well. Charged me an additional 10.00. It's not about the money. It's common sense. Message to manager: how about using some common sense. I will always check the fuel level if I ever rent from you again. 24 miles and 22 dollars of gas at 3.59... you do the math....enough said.
PATRICK S.Great customer service. A pleasure to work with this team. Kind, professional and an overall great experience!
MARY G.The truck smelled really bad and didn't have a back up camera. Other than that, service was good, employee were nice and prompt.
Joel C.Defensive Shooting Solutions is an excellent book
Kevin S.They were awesome in assisting me park and remove the trailer I rented. Give them a bonus :)
Mike W.The experience was fantastic!!!!
Joseph T.Thank you
Sergey P.All was well and as expected.
Angelica C.I was locked out of the truck and it took 5 hours for someone to come and unlock the truck First you had to wait an hour for a call back which never happened until the 5th call and having my friend tell them off for making us wait so long. Geez
Lisa D.Dropped our truck off at 3:25 pm on Sunday August 14th. They didn't properly check the truck back in. I got a call Thursday morning august 18th saying we hadn't returned the truck. They go out and search the lot and find the truck. Then I got charged $120 plus taxes for having the truck for three extra days. I turned the truck in almost 24 hours before I had to. I'm absolutely furious in how this has been handled. Currently waiting on hold with corporate to fix the situation.
Ronald G.Nothing. Every employee I spoke to there was very knowledgeable, professional and helpful. I was talking to them about my move and they suggested a few items to help with the move. They make moving easy!
janet K.Easy drop off and quick review!
Amy S.Everyone was great!! Thank you 😊 Joanne
Joanne L.Keep up the good work.
ken N.Very nice people working there and helpful toooo
CHARLES M.Quick service. There was an elderly gentleman can't remember his name, but he was a pleasure to work with and had good conversations with. Great experience over all. Only downfall is limited parking.
James S.Very professional and pleasant. Quick in and out
Brad B.Not enough furniture pads for my order or other customers
Nicole N.Lewis and Sean provided excellent customer service! They were very helpful and made the process go quickly.
raquel B.The guys checking me in and out were excellent. Smooth and professional transaction. Really appreciate their great attitudes during a stressful move!
Duke I.GREAT CUSTOMER SERVICE. ALL OF THEM ARE GREAT AS WELL THE MANAGER EBONY
JAIME M.I had to swap out the truck I rented for a bigger one the morning my movers were scheduled to show up. I was super stressed and the employee who helped me was so friendly, took care of it very quickly and got me right back on my way. Was a really great customer service experience and I was very greatful for his kind and speedy help!
loni P.Very hard to park at this location, and the uhaul smelt so badly of cigarettes when we were using it
avery K.Floorboard under pedals is quite slippery. There is risk of loosing control while driving truck. Recommend reconsidering and potentially replacing or scuffing the floorboard up so foot doesn't slip when driving and moving from gas pedal to brake pedal. On my drive away from UHAUL office, my foot slipped as I was slowing down, approaching a red light. I wore “New Balance†tennis shoes. The sole of my shoe immediately slipped which caused steering wheel to quickly turn and the truck to drive right onto curb. It was a rough ride until truck could be returned to road. My neighbor confirmed it was slippery when I went to my house - after I'd asked to just see if anything seemed unique about the truck and the immediately made mention of the slippery mat/floorboard. Worth mentioning!
Sue A.No much more you guys are great very good service.
WILHELMUS V.Associates exceeded expectations!
Sarah H.I was really disappointed. I reserved a specific trailer and when I went to picture it up it wasn't there.
Mike H.Would highly recommend...... Very good!!!!!
Patricia W. | Overall ExperienceRicco was outstanding and went above and beyond to fix my electrical problem for towing.
Dawn B. | Overall Experience