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James S.Customer Reviews for U-Haul of North Saint Petersburg
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent as always. But frankly, it's the value: please keep prices where they are cause I always feel like the value is the best thing.
Jeremy S.system was down customers waiting in line to rent equipment.. was told to download app and check in online. waited longer then we should have, need a better system when this happens! Unacceptable for customers trying to get what and where they need to go!
Kelly J.Had many frustrations when attempting to rent a tow dolly for a car I needed to move a couple miles. First I called a local neighborhood dealer to ask if a dolly was available. I know it cannot be a guarantee that a trailer is available but they said they would hold it for me so I went ahead and placed the reservation. When I arrived I was told it was rented out to someone else. I asked if there are any others nearby and I was told there are non within 20 miles. So I called the next closes Uhaul 30 times before someone answered. It became very frustrating when I pulled up and noticed the only employee run inside to answer the call which of course was me. After going inside the employees told me my truck and trailer were not suitable for a rental which was not the case because I rented the same combination two times within the last month. So on I went to the last location. This location had no problem approving me and providing a dolly (within 5 miles of the other location). I ended up paying almost double because by then I had no time to return the dolly across town. I would like to be considered for a partial refund for the difference in cost for returning it to a different location because of the rude employees I had to deal with along the way. My final pickup location was handled wonderfully and had me in and out within 10 minutes. Please reach out to my email alexthestove@gmail.com
Alex S.Have more counter help during busy times.
NATALIE N.The uhaul website could be a little easier to use. It wouldn't allow me to continue after entering my info to create an account for easier check out. I would enter my credit card number and I would get redirected to enter it again. After several attempts and double checking my entries each time, I gave up and figured it was a glitch of some sort with the website itself.
ALEXIS L.Better method of taking information. Asked for alot of personal info before they could give me a quote via phone then once at location took a picture of my license on personal phone. Did explain after I made comment and offered an option but he already took pic. This day a d age there is too much employee theft to be doing that. Needs tobe changed before something happens and you are sued.
Catherine L.The truck we got was rough. Over 100k miles and the transmission seemed to be on its way to failing. Power was inconsistent and the whole cab would randomly lurch. Thankfully it was an in town move with three stops so we made due, but truck condition is always a luck of the draw thing.
Nathan G.Excellent Customer Service. I would highly recommend this location and will be using them again.
Susan K.Great customer service!
Vivian M.I would recommend the location but not the movers. I wouldn't recommend the movers because my movers was 5 hours late and cause me to have to pay extra for my truck.
samsara L.The staff member in the store at the time of my arrival was excellent! I rent trucks and purchase supplies from U-Haul all the time. This vehicle was dirty on the outside and had a barely usable passenger-side side view mirror.
Vivian M.The truck on the inside was disgusting and cover in dog hair and muddy paw prints. At least I hope that was mud, and it smelled like wet dog. I would still recommend that location, because everyone was friendly and professional. The store itself was clean. Just making sure you have time to have them clean out the truck if it isn't clean, I had people waiting to help with my move so I couldn't wait. That was the second time I rented from them. The first time the truck wasn't the cleanest either, so I brought cleaning supplies this time.
Tara Z.The U-Haul wouldn't go over 40 the U-Haul had no power storing when driving when I turn right it will slide to the left broke up two bedroom sets equaling over $3500 of furniture was broken staff when I went back to return the U-Haul was rude didn't want to hear about the U-Haul and how it was driving return the U-Haul on a half a tank of gas and returned at the same day at six and now I see I got chargeTwice for something that I don't even know why and in fact I should've been reimbursed for some of the loss that I occur of using the U-Haul
Felisha A.Shout out to the woman who works there she was excellent very friendly very nice
Jennifer S.Horrible customer service bad attitudes. One employee even tried to get in my face threatening me because he dropped the key. Filing formal complaints
KATHLEEN E.The fees per mile for a simple in town use is too high! Paying the tea to fee, mileage and gas turns a $19.99 day react to $112!
Jeffrey E.I am actually going to call an attorney to sue you.this GM Rico is an absolute racist.his crew ganged up on me and my wife.never ever have i had black people feel entiled to yell and disrespect me and my wife this women that worked there even wanted to try to charge me for very visible damage from another previous rental that was mentioned to the GM before i rented.Rico agreeded with me that we spoke about this before i rented the truck.but this women didnt care she was going to charge me because we didn't get along never have i had anyone treat me like i was there kid yelling at me.this GM Rico is a liar and he tried to be sneaky and over charge me with a fuel charge.well i didnt trust him from the start so i screened shot before and after on the gas and not only did i not short the gas i over paid for fuel.but this Rico tried to be sneaky and over charge me.i am going to make this clear my grandfather is william Paley CBS television.if i dont hear from uper management about this situation.i will be sending a film crew to this location and you will be on the morning, midday, evening and late night news in all 50 states.how in the world did you give this man a franchise if something isnt done i will never use UHaul again and i will do everything in my power to turn as many people away from U Haul as possible.this lying Rico GM said i was cursing his employee.he say we have video and i begged him to see it but he wouldn't because he is a liar.i want to see video of march 20th about 8:15 am.please understand i am going to see a lawyer and once you see this video of not only this women being so rude to me.but my wife was just standing there and then she started with my wife i was inside and i could here this piece of garbage yelling at my wife someone needs to call me 727-320-6694 Larry Paley
LAWRENCE P.What a professional group of people. Don was outstanding.
SHAWN S.When order on line for pick up getting confirmation email all set for pick up and no key is there and after spending 30 on phone trying to get with person telling me that this location didn't leave key in security box !! Going there in morning to get my rental the this person tell me nothing the can do but start over
Carlos B.I was given wrong information when I rented the moving vehicle I was charged one price but when I returned vehicle that had mechanical issues I was charged more
TAWALLA K.Very nice people work here.
Cindy D.Excellent, as expected.
Eldridge B.Got there in time for my appointment but didn't leave till 35 minutes later. I needed the truck to pick up some furniture by the time I got to the guys house, had sold the furniture to somebody else because I was late by 45 minutes at that point. Awful experience, Wasted $38 of my money Only to have the Guy working at the counter at the U-Haul office tell me he can't do anything for me With a smug look on his face!
Jamie D.Had a reservation at the Park Blvd location and got there as scheduled and the store was closed at 3:45. Went to another location where I got a rental.
archie A.The hood of the truck was not fully engaged in the secure position
TERESA T.Mistakes galore. Place closed when should have been open causing truck to be rented longer. Caused more cost on truck. Was promised credits and no additional charges but billed me extra anyway. Still no refunds.
mary ann M.They sent me out with a van that had a shattered passenger side mirror. You couldn't use it to drive and was afraid to adjust it or I would get cut
Edward M.Excellent staff at both pick up and return. Both staffs were customer friendly and extremely professional. Will definitely use this location for any further needs...
GAry D.I upgraded from 20' to 26' because it was the same price and after looking around felt it was better to have too much room than not enough when the scheduled U-Haul movers arrived. Please tell folks how 26' drives very rough comparatively as it caused me a very stressful move and a broken item with all of the bouncing. Apparently I had a very light load and this was the reason. In my view, it drove like a dump truck. Softer, better quality, tires would probably would help. Very disappointed in the experience and will be telling everyone. My friend said he did not have this experience with his one-way so maybe a different truck for local. I cannot imagine anyone putting up with this for more than a local.
Benjamin Z.Get more people like Rico, Lori, & Vincent!!!!! Kudos to all three.
Vincent M.Pricing always seems to be an issue. Both times I used the location extras were added to the bill even thought they were rejected when I made the reservation. My guess is that it's a system issue. Regardless, it gives a sense that if the buyer is not careful he/she will be overcharged.
Ronald V.Very helpful and accomodating.
John P.Pick up was great in the morning. Drop off no customer service at all and rude lady taking my return. I will not be back.
Evan S.I was very impressed with the professionalism and knowledge of the staff. I would definitely recommend this location.
SANDRA G.The employee that helped me wasn't wearing a mask but overall was friendly and helpful.
MARY S.Rico and his team are awesome
DATRIE B.I rent trailers from this location frequently and they are always very helpful.
Shawn H.Great service at this location as usual... In, unhooked, and out in less then 4 minutes. Top notch...
David H.Super easy fast experience with no extra bs. Thank you
Taylor M.Desk Staff is very competent but not overly friendly . Outside guys are very friendly
John S.The attendant was nice but they forgot the dolly we ordered. They removed it from the bill. The truck smelled funky but we only had it for a couple hours. Not enough help in the location so it was a little crazy for the attendant
Wendy B.Staff was helpful, knowledgeable, and efficient.
AARON D.Friendly staff.
Edward B.When I turned in my equipment, I was told that there was no additional steps to be taken, however I was then charged for a second days rental fees because they did not check my unit back in to the system until the next morning.
Jessica S.There was a cockroach in the truck.
Felicia P.Excellent experience
Nancy S.Nothing. This is the best U-Haul center that I have ever rented from!
Walter M.Lady was very rude and snappy upon check in.
Tracy H.You need to clean the inside of the windshields on your vehicles. When driving into the sun, you can't see through the haze and glare. This is a serious safety issue that should be addressed through out your fleet.
John L.I arrived at the location on 12/28/2020 at 6:40pm and the location was closed. The posted hours state they are supposed to be open until 7pm. I had to figure out how to do self check in and hope it worked.
Charles K.Mr. Lowndry (Forgive me if I spelled that wrong) was very helpful. I am not very good at using my smart phone and he was patient with me figuring it out.
Ryan M.Would highly recommend...... Very good!!!!!
Patricia W. | Overall ExperienceRicco was outstanding and went above and beyond to fix my electrical problem for towing.
Dawn B. | Overall Experience