Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Dwight was exceptional - easiest return I've ever made. He was so courteous and efficient despite being extremely busy. I really appreciated his prompt assistance and I drove away with a smile.
I returned rental within 2 days and you charged me a extra day
The people speak with a condescending tone of voice, the truck was a piece of junk and the windshield was so dirty that I could hardly see through it, and the original truck wasn't returned on time so it wasn't available to me. I had to arrange for another truck all the way across town which delayed my moving help and cost me another $50.
Unfriendly yanked trailer off trunk dropped trailer on ground said a email receipt will be sent
the app on my phone has not worked the last 2 months. I rent a U-Haul once a month to get items for a food bank.
The location was NOT what was wrong with my U-Haul experience
They are just another poorly trained uhaul facility None of your electronic stuff worked. Had to stand indide for half hour
The clerk was amazing! She explained everything well and made the process seamless.
My experience with this U-Haul location was perfect for the type of moving hurry I was in. Reservations did a great job of finding me a last minute truck and then the face to face interactions at 9th N and Gandy. Gave me comfort and put a smile on my face also drop off was way easier then I expected. Thanks to everyone at U-Haul my move was a success!!
Have the location honor reservations and be transparent about their listings on their website. They let me reserve a 15 foot truck. But when I arrived the manager was rude, talked over me, and insisted she did not have my truck but offered me a 20 foot truck instead. I needed a 15 foot truck. I had to call uHaul customer service, sit on hold for 40 minutes and then drive back to that location 2 hours later to rent a 10 foot truck because that's how they think it should work. They were still rude to me when I returned to get the truck. Terrible customer service. The only good service I got was on the phone and my reservation guarantee was issued.
Customer service was excellent. This is my first time renting so I asked a lot of questions and the person at the desk(african american woman) answered all my questions patiently and in detail. Other staff were quite friendly and professional. Thanks for the great service 😊
Fantastic experience- thank you
Nothing to improve great experience, Rico and his team are doing an outstanding job delivering a superior customer experience.
Rico works incredibly hard to make sure things run smoothly, often people only notice problems but in this case it's important to note that Rico's efforts are the reason there are no issues at this location- excellent Customer experience !!
Excellent Team, outstanding customer service ! Rico is an outstanding leader and a huge asset to the uhaul business
The staff/employees were excellent with helping in our move. Went above and beyond to help make this move a seem less transition and as stress free as they could. Thanks guys for a great experience.
Nothing needs to be improved.
Quick and easy check in, clean vehicle and easy drop off. Best uhaul experience I have ever had.
Advertised price was 19.99. Was charged 39.99. Requested the 14.99 a day insurance. Was charged 29.99 for insurance.
This location is the Uhaul of choice for me and they are always friendly.
The truck was dirty inside the cab. I hAd to clean the inside of the glass just to see out of it and although it only had 16,700 miles on it it looked like it had 167,000 miles on it. The driver's side window took several tries to roll down. I will say the young man who I returned the truck to was very nice, polite and professional. The woman inside the store was on a personal telephone call and wouldn't get off.
The A/C did not work. I was happy with everything else but this is the second time I have received a truck with trouble. The last time there was no oil in the engine and I had to put oil in it. I asked to have compensation but I have not received anything. I rent a truck here every month.
Traction control system alert light was on and said in need of service. Cargo van was dirty inside and out
Hard to improve perfect.
This was on my email after I made a reservation: A local U-Haul representative will call you by 6pm on Friday, October 9, 2020 to get agreement on and schedule available time, equipment and location. This never happened and I had to go to 3 different places for a confirmed reservation. Not good customer service.
Well, your charges are ridiculous for mileage you would make more money and have more customers if you did not charge for mileage
Every person I spoke with was excellent. From the in person intake process, to the people who answered the store phone when I called with all my stressful questions to the traffic coordinator and the people I returned the truck to. Every one of them had great personalities and made my life so much less chaotic. I am so grateful. I hope they all get raises!
I had do make a number of phone calls because of various complications; HOWEVER, everyone from U-Haul that I spoke with were extra nice and courteous.
Chris Crawford was extremely helpful with the process. Uhaul will be my go-to for now on.
1. Put keys in correct box with correct code so mobile pickup can be used without having to walk in and wait in line anyway. 2. Change oil on trucks so i dont have to rush to snap a pic of mileage before the message in the dash changes to oil change required. 3. Clean trucks out properly, found screws and various small trash in back of truck.
Friendly, knowledgeable staff. Quick service, particularly if you complete the online check-in process
The price to rent this truck, Was to high, I could have rented a commercial for less, I will not rent from you again and not recommend you.
The way the treat my is on ancetbeal.
It appears there was some kind of audit of inventory check going on, and the counter rep did not get any help from the numerous ( apparently corporate) UHaul personnel that was there. I found that odd for them to not attempt to offer help To the Customers in line . My experience as always with this location was excellent.
Constructive criticism. Although the truck overall was clean, and I could see streaking where the door handles and seats were wiped down, the inside of the windshield was dirty and hadn't been wiped down. Again, overall the truck clean, but I would suggest cleaning a bit more thoroughly.
The first trailer dolly that was hooked up had a torn tie down strap and I had to argue with the yard rep to give me a better Trailer dolly. Then I returned the equipment about 3 hours later and the same yard rep refused to give me a printed receipt because he was busy. Several days later I got a bill for 2 days rental and the guy tried telling me I returned it a day later. It took nearly 20 minutes for him to supposedly correct his mistake but I have not received a refund yet I will give it one more day then go to the location on Thursday to get my refund for the over charge and a final printed receipt This is bullshit
Vehicle was never cleaned out. That mats completely unacceptable especially considering we're in the middle of a pandemic.
The worst experience I've had with U-Haul! I had a service done (hitch installed and purchased the parts with them, which was ALL a disaster)!! Then I rent a trailer and they messed up my drop off location!!! Had to drive an extra hour just to drop off trailer!! Terrible company with terrible personnel with low class management!!
Personal was very nice
Not a thing. Courteous friendly and fast service. Incredibly competent manager. Thank you!
your great just the way you are
Computers were down and it took an hour to get the trailer that was reserved. The trailer was filthy outside.
Very friendly and fast for a busy location. Will be using them again
the guy that checked me in and got my truck was awesome !!!!! Can't thank him enough !!!!!!!!!!!
Uhaul helped me choose the movers, they gave detailed explanation without me having to speak with someone as to what kind of truck I would need based on what I had. Uhaul helped me reschedule my pickup time very efficiently. The movers Bryan his brother and his friend worked in the clock tirelessly and effectively. They asked questions throughout the way to ensure they didn't grab the wrong items as I am going thru a break up and not all items needed to be moved. They were very respectful and very courteous of my troubled time. I loved them and I will hire only them in a heart beat
The person who took my reservation put the wrong email address in their records and I was unable to pick up scheduled vehicle> being this was time sensitive and only this time to complete my move, their mistake cost me 3 hours of my time and my son who took time out of his day off to help his mother> i was then treated with contempt when i made a complaint > come on this isn't rocket science> its basic elementary spelling!! Will not use u-haul again!!
Make sure to actually have the equipment they reserve and PAY FOR in stock.
The lady that helped me was very nice and helpful
N/A
The only issue with the U-Haul truck was that the sliding door in back of the truck was very sticky and difficult to open because they had painted the bumper black and the rubber weather stripping stuck to the paint. Otherwise the truck was in great shape.
The experience was questionable, I rent often and this visit was unique. When we called to see if the trailer was available before we arrived we were rushed off the phone and hung up on.When we arrived the sales associates was not friendly and was complaining and condensing in tone seemed more worried about not getting her stimulus check then assisting us( we had to listen to this as she processed the order) . We were givin a cargo trailer instead of the open one we asked for.When the mistake was brought to the associates attention she sighed deeply and acted rudely stomping off towards the office mumbling something under her breath. Not a good rental experience oh and lastly the trailer door would not open it was jammed and took a crow bar to open. Obviously wasn't maintained. Not a good experience
The employees are friendly and very helpful,
One of the people inside seemed unhappy and was rude. Never had this experience at another location and I've rented from several local branches. I'll never go back to this one.
My last visit was quite the contrast to my previous experience. I logged in on line and provided my license and credit card info. However when I arrived I found several people waiting in line for someone to open the doors. 2 People showed up shortly after, one on the register, one moving returns around in the yard to make room for new customers. I waited in line for almost 1 hour. Apparently the computer kept going down making the short staff's job even harder. Finally the attendant said, I have all your info but can't enter it because of the computer being down. He said, just take the trailer and we will enter everything when you return. Off I went. A few hours later after filling the trailer and getting ready to drop off my stuff, I realized I had a missed call. The voice message stated that I was in violation since I did not have a contract and if I didn't return the call immediately they would report the trailer stolen to the police. WHAT! I followed the instructions of your employee and I was threatened with police action? Really, is this how you run your business? I called and learned that they had indeed issued an alert. Needless to say I was not happy. I was able to provide my credit card details over the phone and they did retract the alert but this should not Have happened.
Truck pickup was a breeze. However, long wait to have auto tow hitched to the truck the following morning. Ended up running late to reach my destination so had the UHaul movers waiting for me
One man was especially helpful. I've waited too long to remember his name. I wish I could remember. He was so kind.
Just right, good job.
Better maintenance on the vehicle tires. A quarter of a way through our trip we experienced a potentially fatal tire blow out of the inside dulley tire at 70mph, the posted speed limit, and luckily it didnt blow the outside tire as well. After the tire was taken off and replaced it was noticed that the inside tread was completely worn and there was an 8in gash on the tire wall where it blew out. If the tire was properly maintained this would have never happened.
Would highly recommend...... Very good!!!!!
Ricco was outstanding and went above and beyond to fix my electrical problem for towing.
