Customer Reviews for U-Haul of North Saint Petersburg

4,401 reviews

9390 9th N & Gandy   Saint Petersburg, FL 33702
(Corner of 9th Street N and 94th Ave N)

(727) 576-6666

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(727) 576-6666

9390 9th N & Gandy
Saint Petersburg, FL 33702
(Corner of 9th Street N and 94th Ave N)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Brenda H. 
Rating:
5.0

Customer did not leave a comment.

Michael O. 
Rating:
5.0

Customer did not leave a comment.

Garry S. 
Rating:
2.0

I returned it with the same amount of fuel, when I arrived I was told to leave the key in the door and go. When picking it up the van was dirty inside and also had a used face mask left in the dash. I had to stand inline 45 mins. only one person working when I picked it up. When I received my receipt I was charged $11.40 for fuel, this is b.s. I'll think twice before renting from there again.

Terry K. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

CLYDE W. 
Rating:
5.0

Personnel were great. But for whatever reason GPS maps had a hard time finding the location.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

marisa B. 
Rating:
4.0

Customer did not leave a comment.

Elliott D. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Brittany the customer service agent was very personable knowledgeable and really ran things well to ensure everybody was getting in and out quickly and their needs met. I was surprised at how clean everything was inside of the rental van. Everything worked properly and a great experience overall.

karen B. 
Rating:
5.0

Customer did not leave a comment.

Gary R. 
Rating:
5.0

Very friendly service from everyone

Mark S. 
Rating:
3.0

Customer did not leave a comment.

Jordon D. 
Rating:
5.0

They were wonderful to work with Fast professional and very accommodating

Catherine G. 
Rating:
5.0

Very clean & efficient

Alex C. 
Rating:
5.0

Customer did not leave a comment.

lynn H. 
Rating:
4.0

Customer did not leave a comment.

MATTHEW H. 
Rating:
4.0

Customer did not leave a comment.

Steven S. 
Rating:
4.0

Customer did not leave a comment.

Sharen M. 
Rating:
4.0

I had reserved a 6x12 trailer a month in advance, reconfirmed the week I was to pick it up. When I arrived they were not sure they even had a trailer that size available, luckily they found one. Not sure the point in reserving if they are not going to make sure a trailer is available?

scott B. 
Rating:
5.0

Customer did not leave a comment.

Vladislav S. 
Rating:
5.0

Customer did not leave a comment.

Alexander H. 
Rating:
5.0

Customer did not leave a comment.

Carol P. 
Rating:
5.0

Customer did not leave a comment.

Jaimie C. 
Rating:
5.0

Customer did not leave a comment.

joe B. 
Rating:
5.0

Customer did not leave a comment.

Kerry A. 
Rating:
2.0

Truck was not very clean, I reserved a trailer and truck and they confirmed and then when I got there they sent me with truck to another location for trailer then I had to return to the first location to get my car causing a major delay in loading and leaving town. Very frustrating!!

Tamara H. 
Rating:
3.0

I prepaid the truck and trailer on line - I picked up the truck at the St. Petersburg location and the trailer from the Clearwater, FL location. The Clearwater location charged me a second time for the trailer. I contacted the Clearwater location three times and was told that I would receive a refund. To date, I have not received a refund.

Virginia S. 
Rating:
4.0

Customer did not leave a comment.

ken N. 
Rating:
5.0

Your online rental page needs some work. We actually rented from the business across the street from UHaul North. The web site kept sending me there, and UHaul North only showed rentals pick-ups available at midnite to 4AM. So we went with Bamboo Caribbean Gardens. When we arrived they did not have a vehicle, so we went across the street. There were not any rentals available for our 11am pickup, but we got lucky with an unexpected van return while we were there. The manager, Ebony, went out of her way too take care of us. All in all everything worked out and we returned the van early after accomplishing our move. Ebony's knowledge of your system, efficiency and professionalism saved the day for UHaul and for us!! Thank you.

Steve K. 
Rating:
4.0

Customer did not leave a comment.

STACIA M. 
Rating:
5.0

Customer did not leave a comment.

August D. 
Rating:
5.0

pleasant and helpful team, did not have the equipment that I reserved, but the smaller trailer worked out fine.

Jeff F. 
Rating:
5.0

Team Members greeted me as I walked into the store. They were friendly and courteous. Assisted me in renting my cargo trailer with ease. Explained their renters insurance and the benefits. This information confirmed what my car insurance provider told me. They offered products that would make our move safer and efficient. As a result we rented 6 moving blankets, purchased a lock, amd straps. Thank you.

Linda M. 
Rating:
5.0

Customer did not leave a comment.

Mary B. 
Rating:
5.0

I will highly recommend this service to everyone.

Veronica M. 
Rating:
5.0

Brittany was outstanding, I was in-out 10 min tops. thanks for the great service.

William H. 
Rating:
5.0

Customer did not leave a comment.

Richard G. 
Rating:
4.0

Customer did not leave a comment.

Amy P. 
Rating:
5.0

The office is managed and run well. Excellent quality of service throughout the entire process. They have a great team that worked together seamlessly.

Douglas G. 
Rating:
5.0

My rep shanon was amazing!!!

AHMED H. 
Rating:
5.0

Nothing! Customer service was super. I've been in customer service for 45 years and was happy to see such service. Ebony seemed like it was here business! Not just an employee

Kelly D. 
Rating:
5.0

Customer did not leave a comment.

Phillip B. 
Rating:
5.0

After making a long move like that, you just want to be done! The turn-in process was super easy and quick. The staff were also very helpful and friendly. -------- The directions on loading the trailer were very helpful and following them gave us a smooth ride the whole way. We were surprised at how easy it was to tow with a full load.

ken E. 
Rating:
5.0

Customer did not leave a comment.

Dominick A. 
Rating:
4.0

Customer did not leave a comment.

Chris K. 
Rating:
5.0

N/A

stephanie G. 
Rating:
4.0

Customer did not leave a comment.

doreen B. 
Rating:
5.0

Customer did not leave a comment.

Ann O. 
Rating:
1.0

This location had terrible reviews on google, but on the uhaul website had great reviews, so we decided to choose this location. When we got our truck the tire pressure was low (so low you could visibly see the tire flatter than the rest). I did not received any of the items I put in my order (furniture Dollie's and mattress cover), and when I called to ask why, I was told it just depends if they have it. We chose uhaul over Penske for this exact reason. I then had to go to multiple stores to find them myself. When I called this location to ask if I could bring the truck back later than 4:30, since I wasted so much time look for the dolly's I was told I'd be changed additional. Overall, extremely upset with this whole transaction. In September I went to a location on walsingham and everything was perfect.

Jacob T. 
Rating:
5.0

Customer did not leave a comment.

millie K. 
Rating:
4.0

Professional & Friendly Staff + easy check-out & check-in.

Steven P. 
Rating:
3.0

Customer did not leave a comment.

Lena K. 
Rating:
2.0

The pick up guy was good drop-off complete crap told me everything was good then 5 min after I leave I get an additional exact dollar amount for an additional day then they tell me it's almost 50 bucks for 1 line of fuel.... but couldn't tell me that when I was there? Which was totally bull shit because it took me 2 time at the pump.to get it exactly where we picked it up which was 4 miles away from where I reserved it by the way! And of it was true why was it not said before I left. Need a truck to move Tampa house next week and we will NOT be using uhaul ever again.

MADISON B. 
Rating:
5.0

Amazing location and VERY friendly! Definitely will use them again.

Lisa D. 
Rating:
5.0

Great rental experience. Friendly staff, clean, well equipped vehicle.

kevin B. 
Rating:
4.0

Customer did not leave a comment.

Dale H. 
Rating:
5.0

Very friendly and informative

Joseph V. 
Rating:
5.0

Customer did not leave a comment.

Jaime D. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth M. 
Rating:
4.0

Staff was professional and helpful

Mauraiel H. 
Rating:
5.0

Customer did not leave a comment.

YAREMI F. 
Rating:
5.0

Personal was very helpful and a pleasure to work with.

Mary M. 
Rating:
1.0

Ebony was rude, she threatened me, followed me into the back if he truck because I asked her not to use such an attitude with me. She started the entire return process back by being incredibly rude. When I asked her not to have such a rude attitude she then accused me of being racist, entitled, and privileged bc of my “white ass” . I come from a mixed family, had anyone of any color spoke to me the way she spoke to me I would have said the same thing “please there's no need for such an attitude” she then added that I was too sensitive to come from a mixed family. The only racist comments came from your employee. She threatened me and yelled at me and called me and accused me of being racist. I would appreciate a follow up phone call as soon as possible 2107059922

Edwin B. 
Rating:
3.0

A couple of things… there was a LOT of play in the steering which made it difficult to drive on the highway especially. My main complaint is that I called to change my drop off point after I was done with the truck and had one representative tell me to request a change to one way but when I spoke to the next agent she said I could not do it since the truck was already dispatched. So I had to drive it back to the original location causing me to put more gas in it and pay for more mileage. Very inconvenient and costly. I was not told anywhere during the reservation that I could not change to a one way option. Very disappointing

Michael R. 
Rating:
5.0

Everyone was very helpful and we use this place every year to pickup a Uhaul trailer.

john P. 
Rating:
5.0

Customer did not leave a comment.

Cynthia G. 
Rating:
5.0

Customer did not leave a comment.

Glen W. 
Rating:
5.0

I didn't like the fact that I was confirmed for Pinellas Park and then got a text it would be St. Pete. This added 5 miles to the odometer and I felt like I should not have been charged that extra.

Stacey N. 
Rating:
2.0

Reserved a furniture dolly, but they didn't have any when I got there. Would have went to a different location if I knew I wouldn't get what I reserved. Said there was more gas in the tank then there actually was.

Matt S. 
Rating:
5.0

Customer did not leave a comment.

NATASHA N. 
Rating:
5.0

Key should be easier to find. Had to go in store and wait to ask. Defeats the mobile method.

Lynn M. 
Rating:
3.0

The manager tried to tell us the bumper damage was from us. Clearly after seeing my husband's before taking possession of vehicle she agreed. Manager talked nasty to other employee Alexis. Felt sorry for him he did a great job. Didn't appreciate call from employee the day before at 7 am telling me I had to pick up a county over. Or two county's over. When the online reservation made where I pick up and deliver to two different locations. Not me.

Duane S. 
Rating:
5.0

Customer did not leave a comment.

claude H. 
Rating:
5.0

Customer did not leave a comment.

RAWLY DAVID A. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
5.0

Customer did not leave a comment.

Jason F. 
Rating:
5.0

BEST customer service at a UHAUL center I have ever experienced. Lots of nice people at centers over the years but never seen this level of efficiency and care. Well done!

Michael R. 
Rating:
5.0

Brittany was very helpful and accommodating

Michelle M. 
Rating:
3.0

They charged me for gas after an after hours drop off. I have a photo that shows it was dropped off with 1/2 talk which is where it was when I picked it up. I returned it all cleaned out despite it being dirty and having to sweep it out when I picked it up. And what's worse is I tried calling and sat on hold for 30 min then the call dropped.

Kevin F. 
Rating:
5.0

Customer did not leave a comment.

Kim H. 
Rating:
4.0

Customer did not leave a comment.

ROBIN H. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN L. 
Rating:
3.0

Only negative experience was that the fuel gauge of the vehicle didn't match the paperwork. I caught this and got it corrected before I drove off. But it wasn't until afterwards that I realized that if the starting fuel level was wrong, the starting mileage could have been too. So I am unsure if I'm going to be overcharged for the number of miles. If I could give feedback for another location - my reservation was originally for the location at 4020 66th St N. For whatever reason my reservation couldn't be fulfilled and I received a voicemail the night before. I ended up visiting the location in person regardless, hoping that something would be available. The assistant manager Joshua Hatton went above and beyond expectations and made sure I received the $50 credit for the "reservation guarantee" and ultimately helped me to get the van I needed at this location. Not getting the reservation I had booked days in advance was frustrating but Joshua helped correct the situation as best he could and for that I'm grateful.

Daniel K. 
Rating:
5.0

Customer did not leave a comment.

Jason W. 
Rating:
2.0

Customer did not leave a comment.

Anis M. 
Rating:
1.0

The most unpleasant rental experince I've ever had. Employees were obnoxious on pick up and return. Different person each time. Plus, they lied to me about the rental charges. I won't bother them again.

Joe R. 
Rating:
5.0

Super friendly and helpful! Easy pickup and drop off

kelley L. 
Rating:
4.0

Ebony was very friendly, knowledgeable and helpful. Returning the van was quick and easy. Will reccomend and use you guys in the future

Stephen R. 
Rating:
5.0

Customer did not leave a comment.

Bruce A C. 
Rating:
5.0

Customer did not leave a comment.

Thomas P. 
Rating:
5.0

Customer did not leave a comment.

CHAD R. 
Rating:
5.0

Quick and easy. The person who helped me was extremely friendly.

Jordan P. 
Rating:
3.0

Customer did not leave a comment.

Polly V. 
Rating:
5.0

Customer did not leave a comment.

Joseph S. 
Rating:
1.0

Had an issue with my turn in. Not blaming this location, but said I was short on pads. I turned in all u received from the location in st. Petersburg. Supposedly I was 38 short. The place in st. Petersburg ripped me off. Now I'm being charged additional money I shouldn't be. Was never showed the pad at the store. I know, my fault right! I didn't check but the attendant should have showed me. I will never use uhaul again!

John L. 
Rating:
3.0

Keep your vehicles in better working order. The transmission needs attention, causing higher RPM's often racing to 4,000 before shifting up- not good for the vehicle and not good for me since I had to put $25 in gas and I only went 35 miles.

David P. 
Rating:
4.0

Employees were very polite and helpful. The tow trolley; however, is in serious need of repair. Both ratchets were rusted and a bit broken. I could not loosen the straps very well before nor after towing. One side took me 20 minutes to loosen inch by inch. It was extremely frustrating. I paid for a service, a fully functioning trolley, but I received a trolley with broken parts.

Jennifer H. 
Rating:
4.0

Customer did not leave a comment.

william P. 
Rating:
5.0

Would highly recommend...... Very good!!!!!

Patricia W.  |  Overall Experience 
Rating:
4.0

Ricco was outstanding and went above and beyond to fix my electrical problem for towing.

Dawn B.  |  Overall Experience 
No reviews have been submitted for this location.

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