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otis cCustomer Reviews for U-Haul of Oakland
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We waited in line for 90 minutes after arriving on time for our reservation. Then the truck was below empty on gas.
Anders DGood variety of trailers/trucks but there was so many that it was hard to get in and out of the lot. Only one entrance/exit. Hard to hear or understand the counter guy. But maybe he was new.
Keith RThe last two rentals I was unable to upload photos and verify the truck before I left the parking lot. There’s a new step asking for permission for location and camera. I click on the location and it denies . The camera accepts with no problem. How do I fix this problem?
GILBERT MMore register people. It’s cool to have the app as an option but local jobs are why I came to this location
Emily BPricing issues, submitted charges twice, overdrawing my account, and an appliance dolly that was broken, and therefore unusable. Hardly a pleasant experience.
Douglas DThe staff was friendly and checked me in quickly. However, the first cargo van provided smelled like urine. I requested another vehicle and they handled it efficiently.
christ bGood job thank you
DENNIS IThe employee said I was all paid up and he charged my card for more money after I left
Andre HThe "reservation" system is a mess. I'm sure U-Haul has already received this feedback from many other customers. I was told the day before my reservation that the location I wanted didn't have a trailer available, and I would need to drive an extra 15 to 50 miles for an available trailer. This required a lot of extra planning and stress on my part. The U-Haul representatives I spoke to didn't seem to understand an annual marathon in San Francisco on reservation day would make one of their locations likely inaccessible. The day of the reservation, I called to confirm there was a trailer at the new location, but then there WAS a trailer at my first choice after all. So then I had to change plans very last minute again. There's nothing in the reservation system that makes it clear the vehicle/trailer requested is not guaranteed and may not be available when needed. No complaints about the workers at the locations. They were all knowledgeable and doing their best. I would definitely go with a different company if U-Haul didn't have a monopoly on trailer rentals.
Daniel DMy first time using this location. Super friendly folks here. Easy pick-up and drop-off of a trailer rental. I super appreciate their kindness!
Christopher KI scheduled my pickup from U Haul in Hayward, and before my pickup, got a text saying that my pickup location was switched to Oakland, probably because they decided to rent out the equipment to someone else to make extra money. During pickup, the staff connected a brake cable that only worked from time to time. At drop off, the staff was very nice and helpful. This experience makes me think that I should look for alternative other than U Haul as their equipment availability is not guaranteed even If I have a reservation. . I had multiple jobs lined up for the weekend, and I almost couldn’t deliver because of this.
hok lI brought the truck back with more fuel than I started and was still charged another 9$
Tyler MI've been coming to this location since 1995 and I will continue to come to this location when I need to. Keep giving Excellent customer service. Thank you
marsha lOutside crew was very professional, friendly, and helpful. They showed me how to hook the trailer up, how to remove it, and work the door. They tested the lights to make sure they work. Great experience.
John-Luke SCustomer service was great! Thank you
Luis RJesus, that you for making my check in experience very easy. Thank you!
Mitchell ACharge what you promise to charge your clients. Don’t over charge them. We discussed a issue and I was promised that I wouldn’t get charge for the extra day and they charged me anyway.
TRINA WDon't change reservation hours before pickup -- location was changed and hand truck was not available despite me having reserved one. I waited in line for over an hour while staff struggled with computer systems to check people in to their rentals and process payments. Probably the last time I will ever use uhaul.
MICHAEL TYou need to keep all the information from my reservation. I had to provide the drop off location which I had to call to find out.
LARRY BHire more staff! The staff was nice; however, this is a very busy location, and I had to wait some time for a staff member to address me in order to turn in my truck rental. They were obviously overwhelmed and doing the best they could, so it would be beneficial to hire additional staff to help.
KENYETTA HThe cashier who gave me my keys was extremely unhelpful. He never mentioned that returning the uhaul after hours would be an extra charge, he definitely did that on purpose. I waited nearly 30 minutes for him to deal with one customer. He clearly hates the job, worst service I have ever received and now I'm being charged extra fees I had no idea existed and no receipt provided
Elizabeth BThey charge me extra $33 for the gas and I use 19 mile. but I already put gas also.
shafiqullah NThe costumer service at this location is very friendly very nice people I will strongly recommend this place, speak to Jesus Acosta he will help you out in anything you'll need!.
William SBest experience. I’ll be back
Dustin BMy contract had 1/8 tank when I picked it up in Oakland, but was totally empty and the light was on.
Geoffrey FThis was the most unprofessional and miserable experience I could imagine. Please contact me.
JOSEPH HExcellent service from staffs always rent it this location. Thank you,
Kelly VNo hassle, but been there before, and didn't expect any. Was going to go to Home Depot, but there policies, penalties, 1 hour or 4 hours or whatever rates. U-haul was simple $20 + mileage. Get it back with fuel. Done.
John SGreat service from anassociate Jesus A . easy going very helpful super nice. We’ll come rent there anytime.
ASAN HThe customer service person was very helpful and nice. Thank you!
Ivorita PGreat
Tamra MLiterally, the U-Haul employee at the counter dealing with the person in front of me with it older black Nigerian customer concluding his transaction was so accommodating and understanding and polite. It took his time and actually gave him some small discounts and it made me feel really good that I was next in line even though I’m a 72 year-old white American, I felt really comfortable and I dealt with other employees at the desk returning my vehicle equally is wonderful when I dropped off my U-Haul, which was an amazing vehicle. It ran great no problems. I rate that U-Haul hundred percent.
elton lDrop off was very easy.
Erik TNo improvement necessary. Arrived to pick up my 4 by 7 trailer to find it was not available as the previous renter had not returned it on time. I was given a 5 by 9 trailer at the same price and was on my way without any problem. Great customer service!
Peter RGood job and well done
Joseph GEverything went as well as could be expected. Interactions during pickup and return were positive. I can’t think of anything else that can be done to improve on this location. They are competent and friendly.
Reginald GEverything was perfect! Christian in Oakland was wonderful and deserves a raise. The turn over in St. Hekens was seamless as well. Wonderful experience overall.
elizabeth dI have used this location twice to pick up mattresses from Facebook marketplace and they are always very fast efficient friendly and helpful!
JESSICA BThe kind man who went over the quirks of driving a 15 ft U haul truck the first time I rented one for th long trip from Oakland to Eureka still works there and I want to especially give him credit & thanks. (Hispanic, shoulder length curly hair) His advice helped & reassured me that I was capable of the task at hand. All the U haul staff have been been pleasant to deal with but the folks at International B have been stellar.
SALLY WExcellent customer service from Jesus!
THOMAS SGreat customer service, customer reps really attentive and professional.
ROBERTO MAll good
CURTIS HThe guys were amazing and i will use them again, actually all the time. Much appreciated their help.
MICHAEL RKool staff and were very helpful checking in and checking out. Thank you very much.
HOWARD WU haul is doing a great job !
BRUCE AThe most professional experience, every time. They go above and beyond every time. We use their services all the time. Top notch
Pro MThey did great I wish I had known the 5x9 trailer with a loading ramp wasn't the best for forklifts because the ramp blocks the forklift
NICHOLAS HEverything was perfect.
ROBERT HThe man who helped us was very professional and efficient. He had what we needed and gave us all the information we needed and answered all of our questions. We weren’t waiting a long time and he was able to accommodate our needs. Very welcoming and polite.
ERIKA FI found every aspect of the process to be very easy and fast. I don't know how to improve on this location. These days it seems like you've done something wrong just by walking into a place. Not here. I feel like I'm a welcomed, trusted friend when I go here. Everybody is friendly, helpful and quick. They make the process easy. No hassles. I will be back again soon.
GARY SThe Manager extremely nice and attentive to your needs
ANNABELLE GGreat customer service and trailer was good to me, thanks
PEDRO MYears ago this was the worst u-haul location i'd ever been to. over the past decade, it has improved tremendously. good job!
ART MLarge sign easy to find, did after hours drop off and did not interact with staff
CHRISTINE DAcknowledge the customer and give them the instructions they need.
YVETTE RLove all
MARIA RStaff friendly, not helpful. First off I never rented this thing. This is the worst expirence I have ever had with any retailer. It took 2+ months to get this resolved. Won't use uhaul again
Jamirsen E | Overall Experience