Customer did not leave a comment.
Gerardo CCustomer Reviews for U-Haul of Pico Rivera
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
When I arrived at U-Haul, the person who initially helped me was pleasant and courteous. That is the only reason I am giving this experience 2 stars; otherwise, I would have given it 1 star. I normally do not complain about things, but I feel it is important to let you know about my experience and what I was dissatisfied with at this location. I rented a trailer, and the employee came out to help hook it up to my truck. The brake lights and turn signals worked, but the running lights did not. He checked the connections on my truck and said it was likely an issue with my truck's wiring. We checked the connections and could not find anything wrong. At his suggestion, we also checked the fuses, and they were fine. The employee then went inside to get another adapter to try with my truck. When he came back out, he told me that his manager said he needed to help the other customers. I thought it would only take a few minutes, so I said okay, not realizing how long I would be waiting. However, there were approximately eight people in line, even though I was already in the middle of being helped and was trying to get the trailer I had rented. My friend and I ended up waiting and becoming increasingly frustrated. I have never experienced customer service where someone who was already being helped was essentially left waiting so that other customers could be assisted first. While we were waiting, my friend and I started looking at the trailer's wiring ourselves. We noticed that the wiring on the U-Haul trailer was old and had been taped up with electrical tape. We plugged it back in and wiggled the wiring on the U-Haul trailer, and the running lights immediately started working. At that point, it was clear that the issue was with the U-Haul trailer, yet my friend and I were the ones who had to troubleshoot and figure it out rather than the employees. After waiting approximately 20 minutes, I went back inside and spoke with the manager. I explained that there was a problem with the trailer and that I had already been in the process of being helped before being asked to wait. Unfortunately, the manager did not seem concerned and did not even offer an apology or acknowledge the inconvenience. I felt like I was essentially being ignored. Once the employee was finished helping the other customers, he came back out to assist us. However, by that point, we had been waiting approximately 20–30 minutes. He put a second trailer on my truck, but the lights did not work on that trailer either. We then tried a third trailer, and thankfully, that one finally worked. On top of all of this, I was also charged for an extra day and had to call customer service to have that charge reversed. Overall, I spent a significant amount of extra time dealing with issues that should have been handled by the location. Between troubleshooting the faulty trailer wiring myself, waiting 20–30 minutes to be helped again, switching trailers multiple times, and then having to call about an incorrect extra-day charge, this experience was extremely frustrating. At this point, I feel that I should not have had to pay for the inconvenience and amount of unnecessary time this experience caused me.
gregory HCustomer service could improve, they weren’t rude, but could be more friendly
Richard aRepresentative was professional. My experience was pleasant.
Raul BFriendly staff and good customer service.
Maria Tneed more personal
Richard JLack of information regarding the vehicle, drop off and inspection of the vehicle prior to leaving location also mileage information seem to be different from paperwork. Need to be more professional no matter if it’s closing time or before closing time when dealing with customers.
Victor AEmployee was very helpful
JAMMIN FThe whole process was a nightmare, I was contacted by U-Haul days prior asking me if i would be willing to change locations and I would get $15 credit. I did and my rental was not available. I ended up to the original location!!! But I was running hours late due to this process.
FRANK LThe representative named David was very professional and informative
Pablo RIt was really easy to rent I did everything on line and when I showed up they just had to look me up and right away they gave me the trailer I rented and in less than 15 minutes I was on my way out and when I came back was even easier, I didn’t even came off my truck when they had already unhooked the trailer and I was on my way out . Great prices and great service
René SGreat workers got me in and out fast great experience definitely looking forward for my next rental with you u haul enjoyed the drive of the van feels great
Fabian MPoor service at the time of pickup. Unfriendly and unwilling to help in the pickup process
jhonnathan rEasier on line instructions
Gloria RRude, did not acknowledge once entering, I purchased a 2' ball from uhal 2 weeks ago for this trailer rental I asked if they ca make it tight for safety they said NOOOOO go to a tire shop came back again rude made me wait just to hook it up with an attitude. No explanation no information about trailer just hook up and left back inside.
Miguel Aamazing team, Quick and friendly
Victor BGood enougj
henry hGood customer service everything went smoothly. Thanks again.
Felix VAlways Great at this location
Ignacio CCustomer Service was great
Louie HMore help
Arthur GYour vehicle served it's purpose however, the only mishap I encountered was the rear door on the boxed cargo had a cable jamb and couldn't close completely. Other than that, your vehicle and staff members were extremely accommodating. Thank you,
David EThe main guy there (seemed so) was one of the rudest people I’ve ever come across in life. I’m 50… At first he was rude to the couple in front of me, but then he was rude to me and every person after me who came into the store. I don’t think he should lose his job, but for sure needs to be talked to. Maybe a Customer facing job isn’t for him.
Richard NGreat experience. Friendly staff. Easy process. Upfront prices.
Bryan BEveryone was very helpful thank you so much
John HTruck was most reliable
Thomas SThe rep i dealt with needs some customer service training. Appreciated him helping hookup my trailer being it was my first time renting a trailer. However he was very short when dealing with questions and other customers.
Frank GEverything was great. When i pulled up to the location the GM David was already pulling out my trailer. The GM When i returned the trailer Sam received in the trailer and unhooked me. Great Overall!
Eddie BI was running late on returning the truck twice. It was so easy and convenient to get my time extended. It was a great experience.
Guadalupe Lvery good customer service
Omar VAwesome crew at this location. Always come here for rentals.
LINDA MHonestly just try make effort for customer service. Thank you
SETH PI can’t believe how expensive you guys have gotten over the years. The amount of money I spent to move from Whittier to chino was outrageous. I will never use you ever again.
michael eQuick and easy return at this location.
SAMUEL GHire new employees who do there job correctly
Brenda OStaff was awesome!
Claudia VPoor customer service
Gary RNothing, everything was fine.
PABLO CFast service. Thank you.
Salvador FEverything was great
Allene DThe process was very easy
Jose AGet more professional customer service employees..
CARLOS LGive them the same excellent service that they gave me
Martin PIt was easy to drop off. The employee was quick and pleasant.
Jesus GThe people work there need more training in customer service , almost I have to do my self ..
Juan OGood enough
henry hNA
Wendell JEverything was ok.
Mauro RCourteous staff and easy to pickup and return. Thank you David
Velia RGood service
MANIMARAN RDavid runs a great shift over there with that crew. I’m always completely satisfied.
ERIC MNothing negative about this location, compared to 2 years ago when I came to Pico, this place is now FANTASTIC! I would definitely recommend this location to anyone looking for a reliable and hassle-free rental experience. Your new manager David Mash is knowledgeable and extremely helpful. Staff Cesar and Dylan were also very friendly and went above and beyond in making my move less stressful. Thank you for making my move go so smoothly!
Yesenia Btrailer was very dusty inside not cleaned
David LMy pickup location was changed, however the staff at this new location were very helpful and efficient. Damian was happy to answer all my questions.
BRANDON WThe young man that helped us with our rental was very knowledgeable and professional and very approachable. I had reserved a larger box truck and realized I didn’t need such a large truck. They had no problems providing us with a smaller truck..All and all it was a smooth process.
Laticia SExcellent customer service
Marla Sexcellent service they surprise me with a cup of coffee and a donut thank you guys .
Emilio aexcellent customer service,
TOM WGreat service
David BOnly bad experience I had was that the gentleman that helped me at the Pico Rivera area didn't seem to knowledgeable about making this rental. Once Jennifer came on the scene she was great.
zita r | Overall ExperienceThank you for your services! We will keep you in mind for next time!
Tricia B | Overall Experience