Customer Reviews for U-Haul of Placentia

6648 reviews

860 S Placentia Av   Placentia, CA 92870
(On Placentia Ave just south of Orangethorpe)

(714) 630-5480

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(714) 630-5480

860 S Placentia Av
Placentia, CA 92870
(On Placentia Ave just south of Orangethorpe)

Services at this Location:

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Organized and efficient, this U-Haul is handy and well-stocked. They have enough employees so you don't have to wait around.

JEANETTE F. 
Rating:
5.0

Customer did not leave a comment.

Edmund T. 
Rating:
5.0

Customer did not leave a comment.

MARIA S. 
Rating:
5.0

Customer did not leave a comment.

JAZMIN C. 
Rating:
5.0

The truck had mud splashed up on the sides. Other than that, the truck was acceptable and worked great for our need

keven B. 
Rating:
4.0

Customer did not leave a comment.

CHARLENE G. 
Rating:
5.0

Customer did not leave a comment.

DALLAS W. 
Rating:
5.0

Great group of people. Very professional!!

DEANNA D. 
Rating:
4.0

Customer did not leave a comment.

Bennie J. 
Rating:
5.0

Customer service at location is great. Easy pick up and easy return process.

Luis C. 
Rating:
5.0

Just make sure the email is corrected at the time it is noticed to be incorrect by the customer.

Katherine R. 
Rating:
5.0

I appreciate this place. They save me. I can't explain trough the text. But one thing I should say I really appreciate it..

CHONGHYUN L. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH B. 
Rating:
4.0

Bottom of trailer had engine oil and grease. Need to lay plywood on floor so we would not track on cement.

Timothy M. 
Rating:
5.0

We didn't drop off truck here. Sanchez Towing did. They were Professional with their service with us.

NICKY M. 
Rating:
1.0

My original rental was a pick up @ postal max in placentia ÇA. When I arrived for pickup, I was not able to access the lock. I followed instructions exactly as given. I called customer service & they tried to trouble shoot but to no avail, I was not able to get the keys. I was over an hour & a half late due to this. The CS rep found another location & truck, the secondary location was very efficient & got us on the road, but by then we were 2 hours late & behind schedule. I was told that I would get a refund, but I believe I was charged twice 😟.

constance L. 
Rating:
5.0

nothing in my opinion..all your team is effeciant..freindly..professional..and make it for a great for my business truck rental experience. I just wish I could get my rentals with a full tank of gas. trying to refuel to the exact amount is hard and I feel I am always giving you guys more gas than I used

jason K. 
Rating:
5.0

Everything is great

LAMIS K. 
Rating:
5.0

very efficient way to pick up and return the truck by using mobile phone. save a lot of time.

Kehbin K. 
Rating:
5.0

The staff was so nice and the manager Michael went above and beyond, he runs a top notch location and I will highly recommend this location to all.

YVONNE G. 
Rating:
5.0

Good service!!

JUAN V. 
Rating:
5.0

Great UHaul Team Helpful Friendly Can't ask for Better

KELLY D. 
Rating:
4.0

Person I dealt with seemed put off.

Jon G. 
Rating:
5.0

Customer did not leave a comment.

KEVIN P. 
Rating:
5.0

Customer did not leave a comment.

Daniel H. 
Rating:
3.0

Customer did not leave a comment.

Hollie S. 
Rating:
5.0

Customer did not leave a comment.

JAMES C. 
Rating:
5.0

Great customer service from the staff! Thanks 🙏🏾

Raymond N. 
Rating:
5.0

Front desk was very pleasant. Quick and to the point. Had me driving out in no time.

AleJandro T. 
Rating:
5.0

Customer did not leave a comment.

BRAD L. 
Rating:
5.0

The young lady helping me was nice and courteous

AZALIA F. 
Rating:
4.0

Inside was with little debris and also on storage box

MIGUEL S. 
Rating:
5.0

Very good..

NED H. 
Rating:
5.0

My usual place is on 626 anaheim Blvd in anaheim, all was rented this office set an reservation at the Placentia office I thank both office job well done guys!

JANIE B. 
Rating:
5.0

Customer did not leave a comment.

JEANETTE F. 
Rating:
5.0

Check In was a breeze thanks to that locations help. Thank you

David M. 
Rating:
5.0

Customer did not leave a comment.

EDDIE A. 
Rating:
1.0

Cargo van was smelling really bad, I was told the cargo van had a full tank of gas, turned to be not the case it was not full tank, I returned the van around 3pm Sunday the service advisor was not in a good mood and did not talk professionally to me. I do request refunding 1/2 of the rental cost.

ALLA H. 
Rating:
4.0

Customer did not leave a comment.

Eduardo C. 
Rating:
5.0

Customer did not leave a comment.

BRETT P. 
Rating:
5.0

Nothing else. The service was great as it could be for what I needed.

JONATHAN C. 
Rating:
4.0

Customer did not leave a comment.

Paul H. 
Rating:
5.0

Customer did not leave a comment.

LUIS B. 
Rating:
5.0

Customer did not leave a comment.

Brad P. 
Rating:
4.0

The return couldn't have been smoother. I didn't even have to get out of the truck and everything was unhooked and processed. Excellent cust service.

GAYLE B. 
Rating:
5.0

Very good service nice people

VICTORIA N. 
Rating:
5.0

Customer did not leave a comment.

EVAN R. 
Rating:
5.0

you are great

ROLANDO M. 
Rating:
5.0

Customer did not leave a comment.

fabrico H. 
Rating:
5.0

Customer did not leave a comment.

Florence O. 
Rating:
5.0

Explantation on how truck runs _how to load and unload for 1st time mover.

JULIAN F. 
Rating:
5.0

Customer did not leave a comment.

Paul K. 
Rating:
5.0

Customer did not leave a comment.

Rick F. 
Rating:
5.0

Scarlett and Eddie were amazing. Helpful and with a smile on their faces! Five Stars to both of them!

JEFFERY G. 
Rating:
5.0

Customer did not leave a comment.

HOLLAND V. 
Rating:
4.0

Customer did not leave a comment.

Billy A. 
Rating:
5.0

Customer did not leave a comment.

FELIPE H. 
Rating:
5.0

Keep it the same.

CRISTIAN P. 
Rating:
5.0

Very easy to get in and out of. Staff was great!

Erik H. 
Rating:
5.0

Customer did not leave a comment.

Nancy R. 
Rating:
5.0

Everything pretty good..!

Israel M. 
Rating:
5.0

Customer did not leave a comment.

ERIC N. 
Rating:
5.0

The box is smaller than you expected, so even if studio, you might need more if you think yourself has full of room stuffs.

Kathy S. 
Rating:
5.0

Customer did not leave a comment.

JEFFERY G. 
Rating:
5.0

Customer did not leave a comment.

JAVIER S. 
Rating:
5.0

nice work

Brian H. 
Rating:
5.0

Needed a truck and thats wgat i got..needed id and drivers license with a bank card..and your approved Legit spot

SALVADOR H. 
Rating:
5.0

.

MARCUS Q. 
Rating:
5.0

Customer did not leave a comment.

ARELI T. 
Rating:
5.0

Customer did not leave a comment.

Walter W. 
Rating:
5.0

Customer did not leave a comment.

ALBERTO A. 
Rating:
4.0

Customer did not leave a comment.

KEIRA D. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

Craig W. 
Rating:
1.0

Customer did not leave a comment.

ALEJANDRO A. 
Rating:
5.0

not much. it was a very busy day with a long ling but the staff was efficient at moving the customers along

Thomas L. 
Rating:
5.0

Customer did not leave a comment.

Andrea G. 
Rating:
5.0

Customer did not leave a comment.

Jeff S. 
Rating:
5.0

Customer did not leave a comment.

Randy M. 
Rating:
3.0

Customer did not leave a comment.

Michael K. 
Rating:
5.0

Make sure cargo area is clean, there were a couple of condoms out of the packages on the mom's attic area!

Yayr B. 
Rating:
4.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

Dustin N. 
Rating:
5.0

Customer did not leave a comment.

Brad P. 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
4.0

The trailer I rented was perfect for what I needed, it had no operational problems but it was dirty from some grease. We had moving blankets so it wasn't an issue.

Andrew H. 
Rating:
5.0

You guys are great!!

Susan B. 
Rating:
1.0

Too much to type.

BRADLEY H. 
Rating:
1.0

A LOT

Bradley H. 
Rating:
5.0

Customer did not leave a comment.

JACQUELINE M. 
Rating:
5.0

Rented here before and everyone was very nice and helpful. Will definitely rent from this location again.

atherton A. 
Rating:
5.0

The young lady who was the manger does a great job and I watched her mentoring the younger staff. She is a great manager as I was very impressed with how she worked on my rental as well!

LEE S. 
Rating:
5.0

Thank you for everything. Easy pickup and return. Thank you for being there when I needed you Uhaul.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

HIROSHI Y. 
Rating:
1.0

Customer did not leave a comment.

CHAYE J. 
Rating:
3.0

There was significant chaos inside the facility and people milling about. It was hard to know what to do. Especially during covid, there needs to be more effort to control the space and limit exposure.

Jud L. 
Rating:
3.0

long counter wait time, even though I checked in online. Yet another place that has you do online check-in, and then you do it all over again at the counter. There should have been an express line for pre-check online clients. Lastly they tried to stiff me for $20 late fee, when I was actually over 12 hours early on my 24 hour rental.

Larry L. 
Rating:
5.0

Customer did not leave a comment.

ben E. 
Rating:
5.0

Customer did not leave a comment.

Renato M. 
Rating:
5.0

Customer did not leave a comment.

Peter K. 
Rating:
1.0

Storage Facility Review does not match my review with U Haul. I rented a ubox for my move from NC to CA.

Robert D.  |  Overall Experience 
Rating:
5.0

Excellent customer service from the employee who assisted me with my Ubox and truck rental. Great job.

Kevin D.  |  Overall Experience 
No reviews have been submitted for this location.

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