Customer Reviews for U-Haul of Placentia

7,544 reviews

860 S Placentia Av   Placentia, CA 92870
(On Placentia Ave just south of Orangethorpe)

(714) 630-5480

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(714) 630-5480

860 S Placentia Av
Placentia, CA 92870
(On Placentia Ave just south of Orangethorpe)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Stevie C. 
Rating:
5.0

Customer did not leave a comment.

jay J. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

Customer did not leave a comment.

Jenaire P. 
Rating:
5.0

Customer did not leave a comment.

ALBERTO R. 
Rating:
5.0

Nothing

ROSARIO H. 
Rating:
5.0

Gabriel and Ryan at the big warehouse on Van Buren in Anaheim/Placentia were awesome. Very kind, hard working, and gave exceptional customer service

LORI R. 
Rating:
4.0

Customer did not leave a comment.

Young P. 
Rating:
5.0

The place is in a good location all the employees are very friendly and and polite all the people that work there are very polite and the equipment worked well I had no trouble and I would definitely go back there again I've been there before and it's just like before everything is just great and thank you very much

John T. 
Rating:
5.0

Customer did not leave a comment.

nina H. 
Rating:
5.0

Service associate was excellent and knowledgeable. Location was busy but staff did a great job helping people.

Adam R. 
Rating:
3.0

This store could use a serious upgrade in air conditioning. Otherwise all was good.

JOHN P. 
Rating:
5.0

Customer did not leave a comment.

Ben A. 
Rating:
5.0

Customer did not leave a comment.

Karla C. 
Rating:
3.0

They OFFERED me $20 back into my account if I brought truck back with a 1/4 tank. I did. They have not done what they said

Matthew F. 
Rating:
5.0

The truck/van I rented had AC issues. From time to time only HOT air would come out. Overall it was fine but at times, when waiting for a light I sat in extreme heat.

EDWIN G. 
Rating:
2.0

Changed the reservation on me twice, upon arrival I was told that my rental truck was not available. Very upset with how this was handled. Had to rearrange my plans to accommodate the lack of communication and inability from u haul to keeps its promise to deliver what they guarantee online.

Ravi R. 
Rating:
5.0

The truck I had , the drivers said mirror swiveled and almost cussed an accident. Please look into that. Other than that all was well.

sam M. 
Rating:
5.0

Truck had some scrapes that didn't affect performance. Overall a very satisfactory rental.

WINSTON B. 
Rating:
5.0

Customer did not leave a comment.

Logan B. 
Rating:
4.0

Customer did not leave a comment.

mark Z. 
Rating:
5.0

Customer did not leave a comment.

Jahon S. 
Rating:
4.0

Customer did not leave a comment.

David K. 
Rating:
5.0

Customer did not leave a comment.

Moe H. 
Rating:
5.0

Customer did not leave a comment.

Saba W. 
Rating:
5.0

Customer did not leave a comment.

Saba W. 
Rating:
5.0

Customer did not leave a comment.

PETRUS J. 
Rating:
4.0

Customer did not leave a comment.

Lance W. 
Rating:
4.0

Customer did not leave a comment.

Sisouphanh K. 
Rating:
3.0

Customer did not leave a comment.

Nicholas T. 
Rating:
4.0

Customer did not leave a comment.

estefana M. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
5.0

Customer did not leave a comment.

Ryan G. 
Rating:
4.0

The staff were excellent. Friendly and helpful and respectful.

Tucker A. 
Rating:
5.0

Nate and Ryan were working their tails off on a very busy day. They were swamped but kept great attitudes and had top-notch customer service. They are an asset to the company

Daron W. 
Rating:
5.0

Customer did not leave a comment.

Kyla B. 
Rating:
1.0

I was charged &10 extra for no reason

Raed S. 
Rating:
5.0

Customer did not leave a comment.

usama S. 
Rating:
2.0

Phone calls go unanswered and only one person is is helping while everyone else tends to sit around socializing with each other. I was charged an additional $20 despite returning the trailer well within the allotted time. But doing anything to correct this would cost me more than that in time.

Benjamin V. 
Rating:
4.0

When we went to drop off, there were staff there, but they all ignored us. We ended up doing everything ourselves and had to rely solely on the phone app for check-in.

Cristian B. 
Rating:
5.0

good service!!! no complain! Thank you

Tony L. 
Rating:
5.0

Customer did not leave a comment.

Alvaro H. 
Rating:
3.0

Have the pads the customer requested. I ordered 60 pads on July 5, 2022 for August 17, 2022. No Pads. Uhaul called the day before and didn't even tell me. I had to buy pads at Home Depot for $17.98. I spent over a $1,000 for pads. So no I am not happy. I believe U-haul should take the pads I have and pay me for them.

James C. 
Rating:
5.0

I use trucks a lot in my business and like this location. A Great Team of people. And Thanks again to Noah for going out of his way to help me with scheduling issues - I'll be back

Felton B. 
Rating:
4.0

Customer did not leave a comment.

David C. 
Rating:
2.0

Customer did not leave a comment.

jessicah H. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
1.0

When I rolled into return the van Mason was rude unprofessional and could've cared less all the other workers I can't remember his name the 22-year-old Noah was professional accurate and more than helpful Even though he's so young definitely deserves a promotion Mason needs to go rude rude rude rude totally did not expect that at all this location would've gotten off the charts rating but ended on a I could care less note lady

JAYNE R. 
Rating:
4.0

Check in was fast and even pre-check in to confirm my order was comforting to know I was being taken care of.

Danny S. 
Rating:
5.0

I understand fuel is expensive but my truck had less than 1/8 of a tank. I did put in more fuel than I used but i feel that 1/4 tank should be the minimum on outgoing trucks.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

spencer B. 
Rating:
4.0

Customer did not leave a comment.

KURT W. 
Rating:
5.0

Excellent Service

louis K. 
Rating:
5.0

Everything was clean but the thing is... the truck that we used is a death trap. When I was on the freeway the truck did a death wobble and I just had to hold on for dear life. In addition to this there was no buckle for the seatbelt on the passenger side and the steering wheel had to be tilted to go straight. Everything in the truck was loud, the brakes turning the wheel, the fan. I would recommend you repair this truck before you let anyone use it

JAYNE R. 
Rating:
5.0

Customer did not leave a comment.

HELEN S. 
Rating:
1.0

Your software is one of the worst thing I've worked with In a long time. Checking the truck back kept throwing me for a loop. I hate it.

Pablo K. 
Rating:
5.0

Uhaul just the best Always help to rent what we want thank you for your VM professionalism

JORGE L. 
Rating:
2.0

The bold white guy at the front desk not nice costumer service at all

Angel G. 
Rating:
2.0

They did not explain that if I used the truck for 16 miles, they would charge me $72.00 for fuel service Fuel service plus 6 Gallons). So, for 6 HRS rental and 16 miles driving, the charge is $155.00, Customers must be notified in advance that if the fuel is below the level that was received, what to expect to pay. So I paid $30 fuel service fee and $42 for 6 gallons when I drove only 16 miles. I am speechless.

MIKE R. 
Rating:
5.0

Customer did not leave a comment.

Gregg S. 
Rating:
5.0

Customer did not leave a comment.

Christie S. 
Rating:
5.0

nothing, pick up was quick and drop off was quick

Kevin B. 
Rating:
5.0

Customer did not leave a comment.

Roland M. 
Rating:
5.0

I don't want to pay a cleaning fee

Yongjun J. 
Rating:
5.0

It could be more understandable towards customers, as we are very budget limited. Do to this pandemic and inflation.

Robert A. 
Rating:
1.0

Super unhappy. I did my reservation online and no where online did it say that I could not rent a pick up truck or cargo van with an out of state drivers license. I booked a cargo van because that's what I wanted because I didn't have a lot of stuff to move. They told me that they have to much fraud happening with those vehicles. I told the guy that I lived right down the street and that I was going to return the vehicle as down as a was finished in 5 hours. He said there was nothing he could do for me and would only rent me a 10 foot box truck. I am a young female that was traveling/moving with my small child and was completely uncomfortable driving a truck that size. Covid prevented me from getting a California drivers license. This guy was an asshole about the whole situation. The fact that it doesn't state those rules online is COMPLETE BULLSHIT!!!! I booked a cargo van using my Texas Id online. And it never said any of that. You guys are shady and unfair. And I will make sure to tell people not to use your company ever.

Taylor W. 
Rating:
5.0

You are amazing! I had you attach my trailer hitch to my car years ago, have rented very many different trailers/vehicles from you, you are efficient, kind and are quick whenever I have made an online reservation which I recommend to anyone who rents from you.

Sue B. 
Rating:
5.0

Customer did not leave a comment.

Lambertus V. 
Rating:
5.0

Customer did not leave a comment.

DONACIO R. 
Rating:
3.0

Make sure to check the equipment prior to renting it out again. Took over 3 hours to remove hitch from ball.

april C. 
Rating:
5.0

Customer did not leave a comment.

karina D. 
Rating:
1.0

Got billed for an extra day. Having to dispute the charge.

William Y. 
Rating:
4.0

The local office and traffic center helped me find a truck, even though the one I'd reserved hadn't been returned on time. However, the UHaul call center wasn't helpful, telling me just before I went to pick up the truck that it was available, even though it actually wasn't. Also, the UHaul online order system accepted a scan of my drivers license, but I had to get the license barcode scanned at the office, so the website was less useful than it could have been.

Gary T. 
Rating:
5.0

Customer did not leave a comment.

Jose D. 
Rating:
5.0

Placentia uhaul was great. Unfortunately I broke down in Lebec, Ca. Uhaul in Lebec refused to rent me a truck one way to get the trailer back to Placentia location. Tried to get me to go to Gorman location just to learn they don't rent trucks. I had to pay $225 to have towed to a tow yard in Lebec until I could pick up the trailer with another truck I got from United rental. This was my first time having a emergency & needed Uhaul to assist with getting the trailer back to the Placentia location two days later.

Anthony M. 
Rating:
1.0

Improve your 24 reservation pick up services. Have some loved for Military and Veterans that are fighting for your freedom. From 7am to 2pm same day 06 AUG 2022 and I was charged for $328.53. The truck smell real bad , tires rolling like it'd gonna come off the wheel. Very Disappointed and I give you no stars not even one star.

Toma P. 
Rating:
5.0

Customer did not leave a comment.

Tanya S. 
Rating:
5.0

Customer did not leave a comment.

Christopher G. 
Rating:
1.0

I never went to California you damn idiots and stop taking my money for your stupidity! I'm going to sue your company for what you have put me threw

Marjorie H. 
Rating:
4.0

I had to have my truck switched out bc the driver seat wouldn't adjust forward, and there was a message that one of the tires was low and needed air. The 2nd truck was great!

Aimee S. 
Rating:
5.0

Customer did not leave a comment.

araceli R. 
Rating:
5.0

Customer did not leave a comment.

Morgen O. 
Rating:
5.0

Staff was friendly and helpful. Please consider changing policy for only credit card rentals for trucks. I purposely got rid of credit cards because I prefer to use cash/debit. Have plenty in savings to use for deposit, shouldn't have to subject myself to credit exploitation just to rent a truck for a few hours.

Tori R. 
Rating:
4.0

The moving company was horrible late and damaged my property

nicholas V. 
Rating:
5.0

personnel are friendly and efficient

WILLIAM G. 
Rating:
3.0

Checkin staff seemed lazy and not attentive to customers

Louis S. 
Rating:
5.0

Customer did not leave a comment.

PANAGODALIYANAGE S. 
Rating:
4.0

Customer did not leave a comment.

Charles C. 
Rating:
5.0

Customer did not leave a comment.

Jose C. 
Rating:
5.0

Excellent staff!!!

Judah B. 
Rating:
5.0

Customer did not leave a comment.

Stacy P. 
Rating:
3.0

The trailer I rented was badly damaged on the left fender and had a large U-nail in the left rear tire that had been in the tire for awhile because the nail head was worn down quite a bit.

Glen A. 
Rating:
1.0

Was overcharged and staff was not willing to help me out.

Evelyn M. 
Rating:
5.0

Customer did not leave a comment.

Bo Ram U. 
Rating:
5.0

On line sign up is great.

Bill M. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
5.0

Nate made the rental process so smooth. He came right out to assist me with my return. Great location with great employees. With such a big store, they still held it down with only two employees at the time! Nate is great asset to the Uhaul of Placentia. That man deserves a raise!

Antonio G. 
Rating:
3.0

Too far from Irvine that adds to mileage and gas.

Frederick H. 
Rating:
4.0

Customer did not leave a comment.

james T. 
Rating:
4.0

Customer did not leave a comment.

Be S. 
Rating:
1.0

Storage Facility Review does not match my review with U Haul. I rented a ubox for my move from NC to CA.

Robert D.  |  Overall Experience 
Rating:
5.0

Excellent customer service from the employee who assisted me with my Ubox and truck rental. Great job.

Kevin D.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Back
To Top