Customer Reviews for U-Haul of Placentia

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul of Placentia

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Catherine E. on

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Lower prices, especially for longer term rentals - weekly and monthly rate discounts please.

Jason I. on

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Customer did not leave a comment.

Jim S. on

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Easy

Jardene W. on

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Verify vehicle is clean and gas is correct. Walk should be done with client

Kevin F. on

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From reserving online, to quickness of service, everything went great.

Raymond B. on

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Am very satisfied with my moving experience with u-haul equipment ! Thank you !

Leonardo S. on

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Todd T. on

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Sergio M. on

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i've been renting a vehicle the last few weeks and had a good experience each time

Carl C. on

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Keep appointment times. Most people had an appointment and still waited for over an hour. The associate that helped me was polite and apologetic- but the wait still really REALLY sucked.

Dave R. on

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VERY GOOD SERVICE ALL AROUND, WILL USE AGAIN AND AGAIN IN FUTURE.

jose R. on

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oscar G. on

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Best place to rent a moving truck.

michael D. on

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Nothing I can think of.

Terry B. on

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Raymond D. on

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Brandon D. on

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STEVE S. on

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Service Desk worker was not very friendly. Felt unwelcome and like i was bothering him.

Marosana S. on

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Douglas M. on

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Farhad K. on

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Rodrigo D. on

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Great service!!!

Frank G. on

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Richard C. on

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LEONARDO V. on

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they overcharged the fuel and delivered it as delivered to me

Jeffrey D. on

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The guys were very busy today, but I was taken care of as if I was the only one there

SAMMY K. on

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We went thru U-Haul and hired movers. Because Uhauls incompetence they never informed us 24 hours in advance to where we pick up the truck. We acknowledged the box that states they will call 24 hours in advance. We only got an email to pick up at a different location but at that new location they didn’t have a truck. Then got an email 30 minutes before pickup time that location changed. There was never a phone call. This resulted in a 2 hour delay and movers waited 2 hours resulting in charging us for 2 hours in addition to the 4 we purchased ! Your incompetence cost us $189.00 more! We have an account with U-Haul but we will not use them again!

ngan N. on

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It was quick and efficient work and process despite being quite busy. great stuff

Cristian P. on

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Edward C. on

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Tom G. on

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Computer down. Had to manually key in information. Said my credit card was declined. Truck was dirty outside not washed. Female employee walked me out to anout 100ft. From the vehicle and told me to take pics of any prior damage to the vehicle. No walk through at all. Was missing my furniture dolly I requested AND paid for. Worst experience I ever experienced as a customer. I really want to post this on your site. Definitely fb and more.

Jose G. on

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MICHAEL Y. on

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Sergio M. on

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Richard C. on

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Robert D. on

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Storage Facility Review does not match my review with U Haul. I rented a ubox for my move from NC to CA.

Kevin D. on

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Excellent customer service from the employee who assisted me with my Ubox and truck rental. Great job.