Customer Reviews for U-Haul of Placentia

7,642 reviews

860 S Placentia Av   Placentia, CA 92870
(On Placentia Ave just south of Orangethorpe)

(714) 630-5480

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(714) 630-5480

860 S Placentia Av
Placentia, CA 92870
(On Placentia Ave just south of Orangethorpe)

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Ryan F. 
Rating:
5.0

Customer did not leave a comment.

Natividad V. 
Rating:
2.0

Had a very disappointing experience with you GM. And equipment was dirty. Not typical uhaul standards

James B. 
Rating:
5.0

Owner was very nice. The person who was there when I returned the truck this evening was courteous. Saw me drive in and was at the truck before I turned off the ignition. Checked everything. All was good. I would use this location if I need a truck rental in the area.

Victoria A. 
Rating:
3.0

I was told by my online registration representative who was great! That if I check in online before I arrive at the rental location it would be guick and easy. It took 45 min waiting for 3 people ahead. I was told to tell them I online checked in but they said it didn't matter i had to wait. Drove 3 miles to my home. Once I got started loading I found it had a flat tire right rear inside. The vehicle was not checked before I picked it up. Had less then half a tank of fuel. Definitely not worth recommending with the poor service inside and the neglected vehicles. Just glad I only went 10 miles and not 200.

Paul P. 
Rating:
5.0

Nothing-my experience was super stress-free and Easy!

emily M. 
Rating:
5.0

Service for pickup was quick and painless. Staff was friendly and knowledgeable.

John S. 
Rating:
5.0

Customer did not leave a comment.

Shawn C. 
Rating:
5.0

Customer did not leave a comment.

BRODY R. 
Rating:
5.0

Customer did not leave a comment.

Hafez S. 
Rating:
5.0

Customer service agent was very pleasant and helpful. Work undertaken was very neat and well done, not to mention efficient timewise.

Alfred Z. 
Rating:
5.0

Super easy to pick up and drop off trailer. Both associates who helped me with pickup and drop off were very courteous and professional.

Joe D. 
Rating:
5.0

Customer did not leave a comment.

Hannah W. 
Rating:
5.0

I had a wonderful experience thanks to Jennifer! I've already recommended it to locals.

Ani A. 
Rating:
5.0

Customer did not leave a comment.

CARLOS A. 
Rating:
1.0

I had one of your workers locked and closed the door in my face She wouldn't even talk through the door She turned off the lights and walked in the office I just wanted to tell her that I did not receive a clicker This was Thursday night 10/17 I understand for her safety But I am a 73 Great grandmother But I find her To be very rude She turned her back and walked no matter how much I knocked on the Glass door Her CO worker also ignored me when I Went to the side door They both went in the office and closed the door

Ivonne M. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY G. 
Rating:
5.0

Customer did not leave a comment.

George D. 
Rating:
5.0

Customer did not leave a comment.

Gerard M. 
Rating:
5.0

I liked the online signup so that there is not a lot of time wasted. The people who helped me were great and efficient. Thank you...

Brian G. 
Rating:
5.0

Very good experience. Trailer was in good shape

Carl James H. 
Rating:
5.0

Customer did not leave a comment.

Kaza H. 
Rating:
5.0

Came in to rent a 16' trailer. My service person closed my contract quickly and efficiently then came out side and loaded my equipment. Impressed with the service.

EUGENE D. 
Rating:
5.0

Customer did not leave a comment.

Allen F. 
Rating:
5.0

Have bottle water in the trucks for customers … thank you …

Hector L. 
Rating:
5.0

The personnel were extremely polite and professional One recommendation though you need more personnel I had a 8 am scheduled pick up had to wait in a line till 8:30 which bumped all the time later for my planned schedule. Maybe instead of 2 persons doing the job o what should be a minimum of 5 you may want to consider hiring more personnel. The wait was a little unwelcoming for a reservation. Plus it's not much but what is a $1.00 environmental fee that you charge sounds like a business sur charge. It's not like I'm disposing of tires. But like I said the 2 there working was great.

Mitchell D. 
Rating:
5.0

Lower the prices. I rented a truck for a few hours, and it was way too expensive.

roman P. 
Rating:
5.0

Easy to deal with.

TONY F. 
Rating:
5.0

Great staff and great time

Gustavo H. 
Rating:
5.0

Customer did not leave a comment.

jeffrey B. 
Rating:
5.0

Great place to do business with. These guys know what they're doing you go in you get out. No hassle

JOSE H. 
Rating:
5.0

Customer did not leave a comment.

guiellermo T. 
Rating:
5.0

Customer did not leave a comment.

CARL S. 
Rating:
1.0

Terrible experience. Fire everyone here and start with people who like going to work.

John E. 
Rating:
5.0

Service was great

Joseph B. 
Rating:
5.0

Everything is great

Benzema M. 
Rating:
5.0

Customer did not leave a comment.

christophe G. 
Rating:
3.0

The truck had a service light on. The gas tank wasn't full. It smelled terrible. When I returned the truck the guy made me go out and clean the inside of the truck or else i would have to pay a $25 fee. The inside had 1 blanket and a paper. It was no where near full and they had a trash can right next to the truck. I would understand if the truck came back full of trash. But he could have very easily provided good customer service and take care of it. All in all I had a terrible day and he could have made it better but didn't.

Alex C. 
Rating:
4.0

Customer did not leave a comment.

toni F. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
4.0

Customer did not leave a comment.

Roberto M. 
Rating:
3.0

Left front tire on trailer ended up flat. Discovered nails in worn tire. Tire should have been inspected and replaced prior to customer pickup.

Eddie C. 
Rating:
4.0

Customer did not leave a comment.

linda L. 
Rating:
5.0

Customer did not leave a comment.

Christian N. 
Rating:
5.0

Customer did not leave a comment.

JASON J. 
Rating:
5.0

The first time to rent a trailer that's equipped with a hydraulic lift. Good job 👍

Paul A. 
Rating:
5.0

Customer did not leave a comment.

Evelyn A. 
Rating:
5.0

Customer did not leave a comment.

Delilah C. 
Rating:
4.0

Customer did not leave a comment.

Jose L. 
Rating:
1.0

Customer did not leave a comment.

JosephineA C. 
Rating:
5.0

Customer did not leave a comment.

Jason W. 
Rating:
5.0

Customer did not leave a comment.

JORGE V. 
Rating:
5.0

More personnel to assist customers. Understaffed location is not appropriate to the employee and the customer waiting.

Michael L. 
Rating:
5.0

Customer did not leave a comment.

Candy M. 
Rating:
5.0

Customer did not leave a comment.

Paul L. 
Rating:
5.0

Fantastic quick reliabke service every time. Thanks guys, keep up the great job.

JOSE L. 
Rating:
5.0

Customer did not leave a comment.

Juan L. 
Rating:
5.0

Pickup was a pleasant experience. Daniel was professional and courteous! Thank you very much😊

Sabina K. 
Rating:
5.0

Customer did not leave a comment.

Troy L. 
Rating:
1.0

The truck had a quarter tank, But stated over by a 1/8 tank, I took a picture and returned it with a quarter tank but then was billed $50 extra dollars for 4 gallons and some gas fee. I can't get a hold of anyone but my $93 uhaul trip was billed at $163. I'll be taking my business elsewhere

Emil N. 
Rating:
5.0

All good

Mark S. 
Rating:
5.0

Good people I always use them

Alex K. 
Rating:
5.0

Customer did not leave a comment.

LUIS G. 
Rating:
5.0

Alignment was really bad on this truck. Location amazing but specific truck was bad. Added 3.5 hours to my trip having to drive slower.

Jordan W. 
Rating:
5.0

The return of my rental truck was quick and efficient. The staff were friendly, professional and courteous and had my return completed in approx. 10 minutes.

Frederick D. 
Rating:
5.0

Customer did not leave a comment.

Deborah T. 
Rating:
1.0

The staff on this location was so rude when i return the van and would not explain my total charges to me. It was ridiculous and got a higher amount of what the original amount originally was. Very bad customer service.

Celia D. 
Rating:
4.0

Customer did not leave a comment.

Cristian B. 
Rating:
1.0

El camión desde que salí de la tienda llevaba menos de 1/4 de gasolina tuve que pasar a echarle 25 dólares. Al tratar de regresar con mis cosas a mi nuevo domicilio el camión no prendió se murió la batería y olía a quemado. Llame desde las 3.45 para servicio de grúa y llegaron hasta las 6.10 a pasar corriente a la batería. Yo estaba pagando a 2 trabajadores para que me ayudaran y ya tenían hambre y querían irse y dejarme ahí sola. Luego el camión lo puse en medio de 2 garages y estaba obstruyendo la entrada los dueños esperaron 1 hora y después me dijeron que jiñan a echarme la grúa por obstruirle la entrada a sus respectivos garages. Una señorita que le llame le di 3 veces mi información y solo me decía que se la repitiera a cada rato no estaba poniendo atención al cliente de lo que me estaba pasando y eso estaba tomando más tiempo. La última señorita si le dio seguimiento pero ella era de la grúa y estuvo al pendiente hasta que llegó el mecánico a ayudarme. La verdad estoy muy decepcionada del servicio que presta esta empresa yo pensé que eran más profesionales y no es así. Ni personal que hable espanol tienen en sus instalaciones eso es discriminatorio porque no todos hablamos inglés. Y si tienen clientes latinos la empresa tiene la obligación de tener personal bilingüe para orientar al consumidor. Otra cosa pésima que hace 2 meses rente un camión también y pague 56 dólares y centavos por un camión de 39.99. Y el día de ayer 15 de octubre del año 22 . Me cargaron a mi tarjeta la cantidad de 56 y centavos. Eso se me hizo un abuso ya que el camión fue el mediano y casi la misma cantidad que el camión grande

Amalia L. 
Rating:
5.0

Everything went very smoothly.

Judith C. 
Rating:
5.0

Running lights need to be fixed.

BILL M. 
Rating:
5.0

Customer did not leave a comment.

cathy L. 
Rating:
3.0

Customer did not leave a comment.

wendell C. 
Rating:
1.0

The baddest experience I ever had

Remon G. 
Rating:
3.0

Customer did not leave a comment.

Tamrahneka A. 
Rating:
5.0

Customer did not leave a comment.

Charles S. 
Rating:
4.0

Customer did not leave a comment.

Ken C. 
Rating:
5.0

One side of the trailer's drop gate was stuck, but otherwise great trailer. Side note: Jennifer was AMAZING! She fixed a sabotaged 4-pin connecter and she repaired my damaged module in order for the signals and brake lights to work with my Rav-4. Without her, we would not have been able to go on our family trip.

Marc B. 
Rating:
5.0

Customer did not leave a comment.

MCINTYRE R. 
Rating:
4.0

Customer did not leave a comment.

DEVON P. 
Rating:
5.0

I had to go inside to get help with a return after waiting several minutes outside. Other than that, overall experience was very positive.

JOHN N. 
Rating:
5.0

Excellent customer service. Clean equipment Once the remodel of this site happens it will definitely be a plus to the area.

Frank P. 
Rating:
5.0

Customer did not leave a comment.

Roland M. 
Rating:
3.0

Leave a little map of where the drop box is

jeremy M. 
Rating:
5.0

Customer did not leave a comment.

Todd A. 
Rating:
5.0

Customer did not leave a comment.

Brad H. 
Rating:
5.0

Customer did not leave a comment.

Marcella S. 
Rating:
1.0

I did not get my part back which is driver's side under body panel. I called and requested it back and they said they threw it away because it was not necessary anymore. I don't understand why they decided on that. What if I will have to remove the hitch for some reason? It was terrible and unacceptable.

Eugene L. 
Rating:
1.0

We weren't given the different type of hitch options available or an explanation of what the differences were. So the hitch we got sits very low under the bumper. With a bike rack mounted to the trailer hitch, we can not even back out of our driveway and there is barley any clearance on the road. As is, the hitch is totally useless and a waste of money. I wish were were advised about the more expensive hitch that goes through the bumper. We would have spent the money for the right hitch. Disappointed in the service.

MATTHEW J. 
Rating:
4.0

Customer did not leave a comment.

Josslyn I. 
Rating:
5.0

Customer did not leave a comment.

Abelardo M. 
Rating:
5.0

Customer did not leave a comment.

juan carlos R. 
Rating:
5.0

Customer did not leave a comment.

Hector C. 
Rating:
5.0

The have a gratis service.

MARLONJOSE A. 
Rating:
1.0

you overcharged me mileage. this is ridiculous.

Raj G. 
Rating:
1.0

Customer did not leave a comment.

Ana Cruz R. 
Rating:
5.0

Customer did not leave a comment.

Santiago R. 
Rating:
5.0

Great service, just a little under staffed.

DANIEL B. 
Rating:
5.0

Customer did not leave a comment.

Stevie C. 
Rating:
5.0

Customer did not leave a comment.

jay J. 
Rating:
1.0

Storage Facility Review does not match my review with U Haul. I rented a ubox for my move from NC to CA.

Robert D.  |  Overall Experience 
Rating:
5.0

Excellent customer service from the employee who assisted me with my Ubox and truck rental. Great job.

Kevin D.  |  Overall Experience 
No reviews have been submitted for this location.

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