Customer Reviews for U-Haul of Regina

Rating:

2.0

When I picked up the rental trailer, the auto transport that was selected for me to use had a tire very low on air. The associate did not identify it, I had to point it out. They the asked me to pull the trailer around to the back of the property to add air to the tire. I did so and when the other gentleman tried to add air, it wan't working, it took two hose changes and a few minutes for them to realize the air compressor in the shop was off. At this point, they turned on the air compressor and inflated the tire. They were ready to let me go with the trailer as it, but I had to insist they should get some soapy water to verify if the tire had a leak. I had 700km to do with a trailer and I didn't want to deal with a flat tire. Reluctantly they got soapy water and we found the punture. Rather than replace the tire, they requested I park the trailer back and they would give me a new one. I replaced the trailer in the position they wanted but the crammed parking lot made the task difficult given the size of my truck. I then proceeded to hook up to another trailer, I inspected it closely and was finaly satisfied. Upon returning the trailer 24h later, the lot was even more crammed and I decided to park the trailer in a more open area to allow then to place the trailer in the spot they wanted using their trailer dolly. I unhooked the trailer and went inside to the desk to retun the trailer. Meanwhile and employee reattached the trailer to my truck and was asking the passanger I was travling with to move the trailer to another location, he refused. The employee then insised to be given the keys to drive my truck and move the trailer, luckily I had the keys with me. As this truck is a rental, had anything happened to it, I would have been in big trouble. Upon my arrival back to the truck, expecting to leave, I was told I needed to move the trailer to another location in the lot. I was getting pretty fed up and told the employee they can simply move the trailer with their dolly but he insisted I needed to move it. I moved it to another location as per their request. My initial visit took more than an hour to pick up a trailer and they would have let me go with a bad tire. The next visit took almost 45 minutes to return the trailer. Unacceptable. The service was poor and could have been much easier.

Rating:

4.0

If you rent a trailer it should have a spare tire. No one wants to be sitting on the side of the highway waiting hours for something so simple as a tire change.

Rating:

2.0

Was told to pick our truck up in south Regina as we live in the north. (We ordered our truck from the north location).We ordered a dolly and blankets which they did not have. Had to take the truck an extra 9 miles to east Regina for a dolly and blankets. Then back to the north to load the truck. Rest of trip was good and dropping off was good. Why did we have to pick the truck up far away from where we asked for it. Why did it not come with the dolly and blankets we asked for. It makes your on line ordering a joke. And if we didn't ask about the dolly and blankets, we would have drove off without and still paid for them. This is first time we've had a bad experience with uhaul. Its always been good until this time.

Rating:

1.0

Truck box was dirty. They gave me less than 3/4 of a tank of fuel and I gave it back with more than where it was they still charged me for 1 extra kilometer. Which is not much but they didn’t care about the extra fuel I gave but they cared about 1 kilometre. When I picked it up there was no one to walk around the vehicle with me. No one cared to ask if I know how to operate the vehicle or any other features on loading or unloading. They just handed me the keys after I paid and said it’s parked in the corner.

Rating:

1.0

The rental was fine but as I was leaving, a dolly tipped over and put a dent in my front fender. The person working there said there is nothing he could do. I am clearly not happy and this issue will need to be addressed soon when I reach out to have a conversation with the manager. There should be either a no parking sign along the exterior wall or the dollies should be secured to prevent any from falling.

Rating:

1.0

The gas tank was empty and the back of the truck was extremely filthy with dirt and a spilled drink all over the floor. The employee came out and gave the back of the truck a quick, incomplete sweep and then told me to just put a bit of gas into the tank and that we were to be refunded some money for this. The padded furniture blankets that I ordered were not in the truck and had to be specifically requested after waiting in line a second time.

Rating:

5.0

All good

Rating:

3.0

Make sure the van does not smell like something died in it ....

Rating:

5.0

Ove and a bad experience last year with other staff, but this staff worked hard, communicated well and made sure I was set up. Thank you

Rating:

5.0

Dilpreet and team are amazing and were helpful throughout our four bedroom move. We were grateful for all the support throughout our move and will absolutely be customers again. Thank you all again! Truck and dolly were perfect. and family

Rating:

5.0

Was happy that the trailer was clean had new straps and tires

Rating:

5.0

Rented truck the front of truck was covered with dead bugs, ultimately the truck did the job it’s suppose to do and was not any issue with trying to charge me because it wasn’t clean. I only had truck for approx 5hrs. Didn’t have any issues with the truck. For the limited time I dealt with staff the service was great and friendly checking in.

Rating:

3.0

Called location prior to pick up and was told I could split payment between debit and credit cards. Got to location and was told only one payment method was allowed.

Rating:

4.0

Good experience

Rating:

4.0

The staff at both locations was excellent but my over all experience was very negative. I booked a rental for the trailer 2 months out as that was what I was informed to do when I called to inquire. But the day before picking up my rental I was giving the run around, by the time I picked up the trailer I was giving 5 different locations. And didn’t get my trailer till after 11am, but my booked time was for 8am, once I picked up the trailer at the 17th st location, they told me the trailer had been sitting there 7am this morning, I was not very impressed.

Rating:

5.0

No suggestions. I found the location satisfactory and the service was excellent. The young lady who check me in was friendly and efficient.. The gentleman who check me out was friendly and very efficient. I was totally satisfied!!!

Rating:

5.0

Well done

Rating:

5.0

great service

Rating:

1.0

Your staff needs to prioritize customer service when the store is busy and not be on their phone. The associate there helped the person before us. After he was done helping them, instead of helping us we saw him just fiddling away in his phone. We had to go to the counter to ask him to help us get our truck. Furthermore, the truck was filled with water which caused water damage to our belongings. Unfortunately those were not salvageable. Apart from this, the truck had poor brakes and was smelling of oil burning. The truck rental papers said 1/4 tank of gas but was almost on E. I still filled it up a little more than that so that at least when the next truck driver got a little bit of gas so these associates at this store don’t make anyone else’s life difficult

Rating:

3.0

Room to get into the parking lot. The site is too small for the amount of vehicles at this location.

Rating:

3.0

There was so much equipment I had to back the trailer into a small spot - where a small trailer already was; it was so busy that the one single attendant was not able to assist me with backing the trialer up. I still have not received my U-Haul $75 dollar deposit back!

Rating:

5.0

Compliments

Rating:

2.0

did not have a great expierence.

Rating:

1.0

The drop off location told us to remain in the vehicle for inspection. We did - for 15 min. We called the phone number and were on hold the entire 15 min. We gave up waiting and went inside. After ten min inside we finally got someone to accept the vehicle, but they could not do the inspection with us. So we did not get to see why they charged us an extra $82? No email invoice or anything? (Gas was filled to higher than we got it?)

Rating:

5.0

Great people to rent from

Rating:

5.0

The guy working in the office was insane fast at his job, far faster than any other U-Haul person I have dealt with. Got a long line rented out fast. Give him a raise

Rating:

5.0

Thank you for quick and hassle free service at drop off. Bryan and Tricia

Rating:

5.0

Ok

Rating:

5.0

Maybe need some other location for that it easy for the somebody to rent near there places. Thank you

Rating:

1.0

Staff overcharged for the trailer, They basically told me to hook it up myself They didn’t know what equipment was onsite, I had to point it out.

Rating:

5.0

N/A

Rating:

4.0

When it's a busy Saturday, there should be 2 people working the desk to help yhe flow of customers better.

Rating:

4.0

I would suggest you deal with one customer at a time. First come first served!! We came into the location and the agent started our rental. Then 3 young gals came in and he chatted and did their complete rental first! 15 minutes later ours was finally completed. Our rental would actually have been 5 minutes tops. So a bit dissatisfied with that experience. Other than that the guy was very friendly. When I’m in next I will ask to complete mine in full prior to the next customer!!

Rating:

1.0

Location is very cramped and disorganized. Interior of vehicle was not dirty but did smell bad. Staff appeared not to be adequately supported, he was trying but had many people to assist and seemingly many booking errors and confusion on several fronts. My booking had also been changed without clear communication, I received a text which did say both the vehicle and location I booked were different but it certainly wasn’t clear that both had been changed from my original booking. Me and staff tried the assistance phone number but no one was answering. I reluctantly took the truck I hadn’t ordered just to get out of there. I had to fold the mirrors on the truck and adjacent vehicle just to get out. Only 1/2 tank of fuel which was also annoying.

Rating:

1.0

Very hard to understand what the workers are saying. 0/10 communication

Rating:

1.0

I am disappointed again second time in 1 year span of renting at this REGINA location that I didn't receive a dolly when I reserved it in advance. In my entire history of living in Los Angeles for 25 years and using uhaul there did I not ever get a dolly. This is beyond unacceptable. The dolly is a major tool of this company that makes moving already a stressful situation easier. It took me 3 hours longer to move without a dolly that could have gone quicker that I had to manually carry heavy boxes and other items up a steep staircase. Not to mention the risk of injury. Only in Canada where the mentality is already lowered can they make this look or appear normal. It's not normal, it's outrageous. They should be sued. How can a business such as this not have enough dollies? The guy that booked it to me at Park St told me people are stealing them and taking them to other provinces. Your corporate HQ needs to know about this. This is the managers duty to have dollies enough for multiple customers.

Rating:

5.0

good and easy drop off

Rating:

5.0

Excellent service. The staff were friendly, helpful and professional.

Rating:

5.0

Herman was amazing to deal with. He was running the desk solo at 9 AM and handled incoming customers like an air traffic controller. They didn’t have the dollies I reserved but it worked out in the end. We couldn’t use them on the narrow stairs at the move in location.

Rating:

3.0

Hi, the pick up was quick, the staff were engaged But 1. the truck was not cleaned, 2. the branch ran out of dollies,the customer had to drive to another location to pick up one 3. the vehicle trailer was a another location The customer drive to three different location to put all the three items together.

Rating:

5.0

Was very easy to drop off just walked in and was told where to leave it was in and out and on my way in 5 minutes

Rating:

5.0

I’ve rented numerous times over the years from this location and I’ve always been pleased with Service

Rating:

4.0

Put shocks in trucks

Rating:

3.0

I booked a 20 feet U-Haul truck two weeks ago. Just a day before the actual pickup date the traffic department called and inform me that 20 feet truck is not available, and they offered me a 26 feet truck with the same price. I did not want a bigger truck because it would be difficult to park in a narrow road and also it is a safety concern for me to drive a bigger truck. I requested them to give me a 20 feet truck as I booked from the U-Haul App. If it is not available then why it showed me on the App during the booking time!!! U-Haul Traffic office offered me the 20 feet will be availabe on the next day. I then had no choice and accepted the date. I lost one day and rescheduled the movers people in Regina and Calgary. Secondly, not all, but the behaviour of the one of the Front Desk Associates, from whom I received the U-Haul Truck was not professional. The front side of the truck was not cleaned. I had to inform them and they only cleaned the Windshield.

Rating:

5.0

Staff are very pleasant to deal with.

Rating:

1.0

What an awful experience… I booked my truck 2 weeks in advance through the store. They called me to change my location and to offer me a 50% discount if I accept. I said yes. The other location was on the other side of the city, it was sketchy and nobody from U-Haul was inside to help me getting my truck. Random guy on the phone asked me for my information without saying that it was working for U-Haul and he refused to give me the truck. I had to go back to the main location to get a truck, and they refused to give me a discount even if I lost 2 hours because of them… awful experience I will never rent a truck up there.

Rating:

5.0

The inside of the van was okay but it had dog hair in the front and could have used a good cleaning

Rating:

3.0

Our 26 foot truck was supposed to be picked up in Yorkton Saskatchewan On the afternoon before the truck was to be picked up I received a call from U-Haul that my truck would not be available the next morning as promised by the Yorkton location. If I wanted a 26 foot truck Zi would have to drive 200km to Regina Sask to pick it up. Phone call was received at 2:30 Sunday afternoon and the Regina location closed at 5 We raced to Regina and got the truck but also had extra cost for gas for car and the truck to get it to where it was originally supposed to be

Rating:

1.0

Price , customer service , the fuel was almost empty .

Rating:

5.0

Great customer service and very helpful and knowledgeable

Rating:

4.0

A bit on the slow side, but otherwise good

Rating:

1.0

My U-Box rental experience was horrible. I would like a follow-up phone call at [redacted]. I am actively avoiding the company due to atrocious customer service. I insist you contact me to follow-up

Rating:

3.0

Staff were good,but the need more people working More staff would make the service move from average to above average More secure facility for the uboxes is very needed.