Good customer service
Neil PCustomer Reviews for U-Haul of Santa Barbara
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Staff was helpful and friendly. Very easy process. Thank you
susan tThe staff were courteous, prompt and professional! They assisted me with all my needs and made my rental experience very smooth!
Armando RThe truck was not water-tight. There was some light rain on my trip and water got inside the cargo area. My mattress got all wet along with several boxes of my items. The items that got wet were closer to the front of the cargo. I'm not sure if the water came in from the top of the cargo box or if it infiltrated from below due to the rebound off the street and wheels. You need to test the truck and fix it, the next customer might have some serious damage. I would have called or written sooner but have been too busy to take care of it. The U-haul location itself was good and the staff were courteous and I didn't have to wait. I'm just frustrated that my cargo got wet and I have to run space heaters inside my new place to dry everything off.
Christophe AMichael the mgr runs great store .
ROBERT TThere was an issue of the unit that we needed not being available at our pick up time, we got a call well in advance to not notify us of the delay, and they were able to accommodate us with a larger unit for the same rental price it was just a great experience
Melinda REmployees were helpful and polite when reserving the trailer. When I picked up the trailer they made sure it was connected securely and that the lights were working properly. Well done! Thanks
fred pEasy to check in and out. Nice Staff
Sally GGot out on time
Steve CFriendly staff. Fast to rent the van and easy return
HANS VProfessional and friendly place I forgot my wallet in the truck and they helped me to get it back professionally
BULENT CNice and knowledgeable guys helping us---clean trailer--- easy return
COLETTE CGood job guys!!!
DARAN Vfast and easy
Kelly Beverything went smoothly with my res. thanks.
Bruna BThis outfit is incredible! They have everything possible to rent and returns were simple and quick. Thanks team! Highly recommend your services and this location specifically.
Stephanie OThey need more people working there, the staff are definitely under supported in the staffing realm!
Clayton SBack of the van was dirty. I was told the van had a quarter tank of gas and it was, in fact, nearly empty and I had to get gas as soon as I got it. Other than that it was great ... fast pick up and fast drop off which I appreciated.
Suzanne HGreat service
Alvaro AQuick friendly service. In and out..
MARCOS VI just want to let you know that I find a problem with the ramp of the truck wich is falling when to try to pull it to be use.
FERNANDO CThey attendant told me they were so busy they didn’t have time to clean the vehicle. Otherwise, everything was great
DANIEL BExcellent customer service Easy pickup and return
BRUCE SNot at this time
Richard MSmooth rental at location. Everyone worked efficiently
Camilo LThe staff at the shop that I dealt with in person were great during physical drop off (general manager and another gentleman a week later). However, the woman I spoke with on the phone when calling for local drop off scheduling before drop off to let them know I’d be returning the trailer separately before the 26’ foot truck would be ready was horrible, rude, and literally hung up on me when asked about policies. I don’t have a name and don’t wish ill will, but at a minimum she needs training. It is not ok to treat anyone, let alone customers, like that. Everyone has bad days, she is lacking skills to keep them under control.
John RThe staff there are great.
IAN MTERRIBLE 15FT TRUCKS, CLEAN BUT NOISY AND NO POWER. OLD AND I EVEN REQUESTED A BETTER ONE THE SECOND TIME - JUST AS BAD/ NOT AN ENJOYABLE DRIVING EXPERIENCE
Sharon SI really appreciated the customer service - the inside floor of the van was not fully cleaned -- I will use this location and service again and again
STEVE ANA
Jose LSebastian at U-Haul of Santa Barbara saved us in the middle of moving out our son's apartment. My husband had rented a 15 ft U-Haul truck at another location in Goleta close to his work. He had very serious issues with the brakes, it was not safe to drive. He had barely made it to the apartment and it was not safe to drive and needed to be towed. We needed to empty the apartment that same day, so I loaded the U-Haul app on my phone, found the same size truck at this location. There were many trucks to choose from, the trucks were clean and well-maintained. The store and the lot were well organized. The other place was sketchy. Thank you for your prompt and reliable service! You saved the day!
Patricia CRented a van and it could’ve been easier I had a reservation. I showed up. He basically threw me the keys and I drove off and when I came back, it was basically the same scenario. Really great job guys.
PIETER KWhen reserving a vehicle online I'm given the option of checking in on my device or at the counter. I chose on my device & entered all of my drivers license & payment info but when I went to the counter to pick up my truck I had to present this info to the associate as well as answer questions that I'd already answered online. So there's nothing quick or easy about this system. The return process on the other hand could not have been easier.
KEVIN MOne representative was standoffish while three other was helpful. Took about 20 minutes to find the keys. The cab interior was not clean. None of this bothered me but other customers were getting bothered.
Robert RThe employees are outstanding and serve customers well. The facility is small and crowded.
LILLIAN PI was in and out both at pick up and return. Fast courteous service. And well maintained equipmen.
JAMES BYou charged me for an extra day. Returned the trailer at 945am and took a video and my receipt says it was returned after 5pm and charged me for an extra day. Shady.
Ben HThank you.🙂
MICHAEL HGood efficient service
JAMES BGreat customer service.
DANIEL GFast and clear rental.
aleksandrs bEasy and quick drop off!
Mark BI make good use of the Silverado pickup trucks. Thank you for stocking them.
Chris FBoth of the men who helped me were super. They helped me right away, on my way in and on my return. I got into my U-Haul with 15 min of arriving. It was ready to go and did what I needed it to do!
Jean SFast, friendly, and professional. Of all the U-Haul stores, this one is by far my favorite.
STEPHEN RI did not expect a $500 invoice. It is advertised for $50/day. The mileage fee is absurd and is a bait and switch. I was also charged for an extra day because I was less than an hour later than expected.
Blake PVehicle was reserved about a month in advance. I visited the location the day before the rental to confirm the reservation and equipment . The representative confirmed the reservation with a smile and said "we got you". I picked up the vehicle the next day at the appointed time, the whole process taking maybe 20 min. Upon return, the process took maybe 5 min. Overall an essentially perfect experience
Robert PGreat and fast service, big smiles, and friendly words made all the difference. :)
Barbara SThe customer service is really poor. There are no other options for rental equipment in this area, but the staff is so rude it really makes the whole process much worse than it needs to be. I was In there 8/16/26 late morning for my rental pickup and both the young woman and man at the counter were so dismissive of any proper decorum around customer service and communication, I was locked eyes with the other customer in there, both of us silently screaming, "are they seriously this rude, or is this a bad Saturday night live sketch".
Anastasia SVehicle was dirty I had to clean the windshield and windows before leaving
Dennis ZExtremely slow website and after hours return service. I have done multiple rentals and the return process is always over 30min using the app and being at the location just trying to load the app data to complete the return. would be fantastic to be able to just drop off the rental and be on the way.
Alex Iexcellent service in LV and SB Quality Vehicle. The best experience
Thomas KThis location is the best U-Haul I have ever utilized. Top notch service and friendly staff that know what they are doing.
STEVEN FThanks for keeping america moving all these years
Lynn DThe employees and management at Hollister Ave. U-Haul in Santa Barbara do a great job. They’re helpful, polite and pretty knowledgeable. Definitely beats the endless mixups created when trying to get things done through the 1-800 U-Haul phone reps.
Molly OThe employee was incredibly unhelpful, forgot multiple items we requested, put the wrong name on the contract, and charged us for items we never received.
kennel LThey were awesome help getting us setup to haul. Thank you!
JAMES HGreat customer service. Nice employees,
LINDA GGreat Crew at this location Excellent service
JORGE OI appreciated the telephone call to confirm the delivery date as it was incorrect was taken care of immediately. The driver to deliver the box and pick-up was extremely wonderful in every way.
Judith S | Overall ExperienceThe lady who helped me over the phone, Sharon Smith was exceptional. She was so nice and went above and beyond for me to get an answer I needed. Please make sure she gets kudos!
Lauren R | Overall ExperienceEvery time I called with a question or to setup access, I was transferred and put on hold for a very long time. Once I was transferred four times, and after two hours, the agents hung up without help
Lucas B | Overall ExperienceYou're company is one of the worst companies I've ever had to deal with. You messed my orders up more than 5 times for different things, and youre costumer service is a joke.
Frances L | Overall ExperienceDelivery and pick-up of the U-Box was seamless. Thank you.
Olivia M | Overall ExperienceRene was amazing. So warm and welcoming and helpful to each and every customer. He is truly a star employee and you’re lucky to have him !!
Lauren C | Overall Experience